United AirlinesTerrible service

S Jul 22, 2021

Hi my name is Maria Ibanez I bought a flight with Justfly from Guatemala to Washington DC on July the 9th 2021 for my daughter and my two grandchildren for July 21th 2021

JustFly Booking Number: [protected]
United Confirmation Number: C9Y6MG

Guatemala City, Guatemala, (GUA) to Dulles, DC, (IAD) Nonstop
United
Flight 1502
Basic Economy

9:25am Wed. Jul 21 Guatemala City (GUA)
3:42pm Wed. Jul 21 Dulles, DC (IAD)

Name E-ticket
Alis Maria Montenegro Ibanez United : 016-[protected]
Matthew Gamaliel Montenegro Ibanez United : 016-[protected]
Do Floresmontenegro United : 016-[protected]

When my daughter came for the checking at the United Airlines counter in Guatemala airport she was not allow to board the plane because they told her that the infant Dorian Afellay Flores Montenegro was not listed in the ticket my daughter provided all the information above and still was not able to come home I really need an explanation this is unacceptable I lost a day of work my family is not home I call today and they had me on the phone for 3 hrs I spoke to someone name Olivia and they just hung up on me I need you to assure me that my family will be able to come home on Friday the 23rd 2021 I have been your customer since 2018 and spend thousands of dollars with your company I really hope to resolve this issue

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