Menu
Union Telecom company logo
Union Telecom
reviews & complaints

Union Telecom
reviews & complaints

Learn how the rating is calculated

33 complaints
19 resolved 14 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Union Telecom. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
P
5:45 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Union Telecom - repeated calling - despite being informed that I am on do not call list

I have received about 9 or 10 calls in last 30 days. On each occasion I have informed them that my phone number is registered on do not call list and requested that they stop calling me. A couple of times when I got upset at them, their reps kept on calling back just to be annoying! When I sought their phone number, I was supplied with bogus phone numbers. (their numbers do not show up on my called id and ignoring it only results in repeated calling by them.)

On the last two occasions I have asked for and spoken with a supervisor.in both cases they have ensured me that they will remove my name for good from their list, only to be called back again.

I have just registered a complaint on the fcc website. I hope this people are put out of business!

An irritated maryland resident.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
G
May 14, 2010 3:07 am

Guys, if you don't like it, go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to India, Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]

Helpful?
0 0
H
8:47 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Union Telecom - fraud.. abusive language

http://www.uniontelusa.com and http://www.uniontelecomusa.com both are fraud guys..
They call for promotion.. After talking to them if you say no, they tell you wasted my time.. Let see you hang up the phone or I do..

How can u trust such guys, when u already paid.. Beware guys...

Let me tell you the name of the guy who called me.. Hi name was aditya..

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
A
Jun 11, 2009 3:07 am

On top of that, they will not tell you that you will be charged for $39.50

They guys are fraud. I am working with my credit card company and trying to shut their shop off.

Protect your credit card and yourself. Do not become their customer.

Helpful?
0 0
S
7:30 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Union Telecom - unable to reach customer services

Union telecom usa is a big cheater. Their telemarketers keep calling you till you sign up. They also boast of the lowest calling rates to india. When they called me, they boasted of the lowest calling rates - 3.9 c per min for india. They also promised free 100 minutes per month for the first three months. When I asked about rounding, they said its 1 min rounding. Hearing all this, I signed up. However, later I found that they have 3 mins rounding and also they are charging lot of taxes.
I tried to reach their customer service but have not been able to reach them despite multiple efforts. Their online chat agents are always offline. If you try to register a complaint, you will get an error in spanish. Since I do not know spanish, I can't understand what the error is, but I have not been able to register a complaint at all.
They have also charged me $40 as refundable security deposit which I am not sure whether I will get back now or not.
I would recommend to stay away from union telecom. Dont ever try this.

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
C
Jul 22, 2009 3:07 am

uniontelecomusa is a big big cheater - never trust this company - people should sue them
Chris

Helpful?
0 0
S
May 13, 2009 3:07 am

Union telecom Custome services reps ...do not have good ENGLISH
Sales rep told me durong sin up thta when you cancel the services your security deposit will back with in 48 hours, today i called for cancellation and the SCR said it will take 40 days to return security deposit which is 39.99 .Rediculous... Union Telecom is the GREATE SLAMMER.
GREAT CHEATER

Helpful?
0 0
S
Mar 16, 2009 3:07 am

Please visit www.bbb.org and file your complaint .that's better buisness bureau .i have filed there.

Helpful?
0 0
ADVERTISIMENT
A
11:05 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Union Telecom - billing fraud

I subscribed to the union telecom 's service in nov'08 for calling india at 4c/min.in dec'08 I was started receiving calls everyday about a pending bill of over $15o. After requesting them to send the bill several times I received it. I tally-ied the number of minutes uniontelecom had charged me for against my telephone bill from my phone line provider and found a huge discrepancy. According to the bill from uniontelecom we had been charged for 2, 898 minutes and there was no explanation for a $40 taxes &other charges item. We disputed the bill, the phone rep. Of the company started using bad language and started calling us day and night and we kept telling them that there was a problem with the bill as the number of minutes according to our telephone bill was 1867 minutes. Finally on jan23’09 we offered to pay uniontelecom 74.68 for the 1867 minute and get a refund of the deposit of 39.99. They took the payment of 74.68 and hung up. Upon calling back to cancel the account unoin telecom’s phone rep started abusing. We are trying to cancel the payment through our credit card company - but in light of the several complaints against this company we have also complained to the fcc to take appropriate action. Please protect consumers by investigating union telecom usa.

Web-site of the company:
www.uniontelecomusa.com

See complaintsboard.com for complaints against this company:
http://www.complaintsboard.com/complaints/union-telecom-service-c39963.html

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
R
Jan 25, 2009 3:07 am

Union Telecom USA (www.uniontelecomusa.com) is the biggest scam ever. They never refunded my deposit even when I cancelled the account without using it. The Customer service professionals are rude and tend to hang up without completing the call. Wonder how such a company is allowed to exist ?

Helpful?
0 0
T
5:09 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Union Telecom - IncorrectBilling

I asked my service to be cancelled and apply my security deposit of 39.95 towards final bill. Paid the final bill in september 08. Got an email from customer service that I owe nothing. Guess what in October got a new bill with one call from september and 9.95 late charge plus 39.95 they never deducted as a payment from my security deposit. The company ha...

Read full review
S
11:13 pm

Union Telecom - unsolicited phone calls - 15 a day

I am fed up with receiving calls from union telecom. They call at odd hours, have no etiquette, address folks in local language (indian punjabi) and are relentless. After repeatedly requesting them not to call us as I already have the service they are selling, I threatened to complain to police. No affect. I have complained to the local police station to put a trace to my phone so that they can "trace" the caller. Also I spoke to their call center supervisor - pranjal and everytime they call me now, I repeatedly ask only for pranjal and remind him how they are harrassing their prospective clients. May be all shoudl just do this. After sometime pranjal also stopped coming on - line and they cut the phone.

I really want strict action to be taken against this company as it is invasion of privacy.

Read full review
Hide full review
K
Apr 03, 2009 3:07 am

I am from UK, and they took £30 security deposit and told me that they would return the money back once not satisfied with service. Their service is pathetic so i decided to close my account but then they refused to return my money and instead gave me calling card no nd pin to use that amount. Thats really frustrating.

Plz beware of this company and don't deal with them. They are compete fraud company.

Helpful?
0 0
R
Nov 11, 2008 3:07 am

hi this roneld i m so much disappointed from the union telecom.i so much fad up from company.i told them i don't wanna take service but again and again they guys keep calling me and when i say something to them so they guys abused me.
i just wanna tell this to USA and CANADA customer plz don't take this service becoz i already have taken this before they guys took my visa no.and $39.50 but after sometimes i founded they guys charged ME 39 CENTS per call connection charge each call of mine.
plz beware abt this company and never take union telecom services..

Helpful?
0 0
A
Nov 06, 2008 3:07 am

YES IT IS FACT THAT THIS COMPANY UNIOTELECOMUSA NEEDS FEDERAL INVESTIGATION FOR SOLVING BAD BUSINESS PRACTICES BY WAY OF

1. BILLING FOR CHARGES OTHER THAN WHAT WAS AGREED UPON

2. CHARGING CALLS DONE BY SOMEONE TO SOMEONEELSE BILL WHICH IS FRAUD

3.GEBERALLY THEIR EXCESS BILL IS TO THE EXTENT OF $60 TO $100 DOLLARS

4. THEY KEEP THE CALLING NUMBERS SAME BUT INCREASE THE TIMING TO HOURS!

5. THIS COMPANY QUALIFIES FOR A ACTION WHICH IS REQUIRED BY LAW

6.BY AUTHORIZING THEM TO CLOSE AND PAY OF THE BALANCE TO VALUED CUSTOMERS
IS A BIG HELPING HAND THE REGULATORS CAN INITIATE
7.WITHOUT EXCEPTION, EACH ONE OF THE CUSTOMERS ARE REQUIRED TO BE VIGILANT
AS THEY ARE CORNERED IN ONE WAY OR OTHER
8.ALERTNESS AND CAREFULNESS IS THE ONLY ANSWER UNTILL THEY ARE FULLY
EXPOSED AND CORNERED BY FEDERAL REGULATORS

Helpful?
0 0
B
8:32 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Union Telecom - charge for calls I never made

I have been charged incorrectly in July month for tens of calls to countries I never made. The customer servce disconnects the phone, without providing any solution. I saw multiple complains on internet for Union telecom and realised that this company is harrassing their customers and dupes them. Can someone help me find out how I can sue the company or get legal action against them.

Read full review
A
9:26 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Union Telecom - fraud

This copmany is fraud trying to rip of the customers charging their credit cards without their consent selling fake long distance plans same thing they did with me. I am seeking the legal help and asking the government officials to investigate the matter. A formal cmoplanint is being filed to concerned departments and fbi.

Read full review
K
10:00 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Union Telecom - refund money

I have cancelled my account before 3 months.. Still they are not refunding my deposite of $39.95 back.. I have phone them many time.. And they telling me that it will be deposit by next week.. But still I have not received any refund.. They are also not providing well manner customer service and hanging the phone without my solution.. Please pass me any solution if you have any..

Read full review
ADVERTISIMENT
P
3:04 pm

Union Telecom - Unnecessary bill

I got one moth bill and they add other person call in my bill. Also when I call somewhere its disconnected automatic and always they charges me 0.39. They making fool out of people!

Read full review
Hide full review

I totally agree with the comment above. UNION telecome gives the WOREST services ever! I was told that it was a great service and all, but they are all LIARS! They are all in India selling there services and say they are calling from "New York'. I was getting wrong charges every month and would have to call to get it fixed. And when i called the customer service SUCKED! They cannot speak proper english.. EVERY month i called and at last i got tired of it and cancled my service.. They charged me $39.99 as a one time fee and was suppose to be "fully" refundable when i cancled the account. Instead they told me that its not refundable and that if i wanted i could get a calling card from them. What makes them think that I would want a calling card from them when i dont even like the services. I advice to all the future and current customers of this company to discontinue it.. They are all LIARS!

Helpful?
0 0

beware of uniontelecom, they have a nother company called www.nuera.com and its uniontelecom owners.

Helpful?
0 0

My comment is a sincere advise to any new potential customer of Union Teleom. DO NOT SIGN WITH UNION TELECOM. They are liars. They have a process of depositing a $39.50 in advance and they say that this is a 'DEPOSIT' and fully refundable. When I cancel my servise and asked for my deposit back, they said this was not a deposit but a one time 'ACTIVATION FEE' and not a refundable.
People who have issues with Union Telecom, please register your complains with Better Business Bureau(www.BBB.ORG).

Helpful?
0 0
A
Nov 06, 2008 3:07 am

I fully agree to the above cooments.
To me Uniontelecom seems to reflect what went on various states about a scam by cell phone companies who ripped customers and obsconded without further address.They represent a land lane example.
I am having terrible problems with regard to their erratic billing procedure without any sense.They have a habit of jacking up the minutes used to national and international calls by retaining the number correct so that the customers do not suspect!.They have diversified type of misleading the customers and charging them.
They add phone calls done by unknown to some one else billing and keep silent.I am quite charged for an international calls to a country unknown to me!
Each time it is a question of spending hours in educating and questioning them.They have a general practice of jacking up bills to some $50-100 dollars per each cycle.When questioned, they would say they have given discount of say #20 or $25 dollars.What is this discount unless they have charged someone in excess.

What they agreed on initial discussion for long distance and international rates are not the one which reflect the bill.
They have a stupendous track record of bad business practice to ripp off customers.Many a times even the toll free numbers are unanswered or kept down after disconnection when request mistakes are enquired!
Any one would be careful while entering services from them

Helpful?
0 0
L
Oct 29, 2008 3:07 am

ltrsgl ljkbvjdv areuig paserhgtuihgtrvgtnyav tu wuiowert

Helpful?
0 0
H
6:21 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Union Telecom - unsolicited phone calls

I got a sales call from a telemarketer for Union Telecom New York City, saying he was offering 2.5c/min on phone calls to India. He sounded of Indian origin as well. His call was at approx. 7.45 on Sunday morning and he woke up my family, especially our baby, who started crying immediately. The baby had already kept us up for most of the night. I told thi...

Read full review
S
12:00 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Union Telecom - connection fee + wrong billing!

A telemarketing person called me stating that India calling is available at 4 cents a minute. I signed up for that. After a month I got a bill showing connection fee of 39 cents for each call. I called them and the customer service person stated that they have 2 plans: one without connection fee which is 7 cents and other with connection fee + 4 cent...

Read full review
D
12:00 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Union Telecom - refundable one time deposit not paid upon cancellation

Union Telecom usa (https://www.uniontelecomusa.com) has an one time refundable charges of $39.95 which was supposed to be refunded within 3 weeks of cancellation. I had canceled by service 4 months back. In spite of several calls (more than 20) and their repeated assurances that I would receive the deposit back, I still have not got the amount. The...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Union Telecom contacts

Phone numbers

+1 800 585 0678 +1 800 229 3154 More phone numbers
ADVERTISIMENT
ADVERTISIMENT