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UKSoccerShopnever received goods (worth appr $300)

Ref: uksoccershop / $300 worth goods never delivered
Order 103233 / uksoccershop person: biju peter

Uksoccershop (www.uksoccershop.com) – never order from them
Anyone who feels their consumer rights were violated by uksoccershop please write to [protected]@hotmail.com to make collective claim in court (see below).

My story is short and straightforward. i made an order on www.uksoccershop.com for around 200£ (=$300) and never received it.

Well within the promised 14 days after making the order, i got an e-mail saying the order has been shipped. i wish it was! as time went and i still didnt receive anything, i wrote an inquiry e-mail to [protected]@uksoccershop.com. a customer services person called biju peter suggested there had been a problem at the delivery phase, and that i should sort this out myself with royal mail whose services they claim they use for delivery [i live in the uk].

To make my doing his job harder, biju ignored my questions about the royal mail tracking number of the package, date it was delivered to royal mail etc. luckily, the guy at the rm sorting office happened to be kind enough to check all packages by the address. what he told me was that there was no package for delivery to my address ever since they claim they had shipped it!

Nothing left to do, i started writing series of emails to biju asking to explain why they had not shipped my order to royal mail and where it might be. from the start, biju refused to give me a phone number, but never managed to effectively communicate with me over the e-mail. in total, i have written 5 inquiring emails to them. all i got back were one sentence long standard replies saying they were working on my case. no details, no updates, no information. needless to say, my last e-mail was never replied to.

On googling up “uksoccershop watchdog”, i have found at least 25 similar cases reported: goods paid for but never delivered. the cases have much in common. the customer is usually from overseas, and presumably does not have time to go to court. on complaining for the first time, the customer is advised that the delivery failed due to (i) royal mail on strike, (ii) royal mail surprisingly not on strike but losing the package anyways, (iii) christmas time. further complaints are ignored, and communication with the customer is minimised.

I am quite frustrated at the scale at which uksoccershop rips off its customers, never to mention my personal financial and emotional damage by the company. i also think such vendors undermine trust in online shopping in general, and it is our duty to make them change for the better or get out of business.

This is why i am now issuing the proceedings against uksoccershop in wandsworth county court (small claims court).

Further, i think collective claim would make even more sense, taking into consideration the number of similar cases. therefore i urge the ones who too have been ripped off by uksoccershop to please contact me at [protected]@hotmail.com with details of your experience.

Thanks !
Victoria.
Email to: [protected]@hotmail.com

Responses

  • Om
    omid Nov 03, 2009

    Hello,

    My name is Jafar M. and I had the same experience with this teribble company as you. I just send an e mail to you with the full story about the issue.

    0 Votes
  • Kr
    Kronsted Dec 15, 2009

    Agreed, ### company! Dont but there!!!

    0 Votes
  • Da
    Dan Dietsch Aug 24, 2010

    Sorry to hear about your terrible experience but i appreciate your sharing it i was about to place an order until i decided to read up

    Thanks All and shame on SCREW K SOCCER FLOP

    0 Votes
  • To
    tommycell May 29, 2014
    This comment was posted by
    a verified customer
    Verified customer

    bought £182 of good that have never been delivered.Money take on the very date of confirmation.They answer to one single e-mail of the more than 10 sent telling me to wait some time.After almost one year (from 10th July 2013) I am utterly disappointed and frustrated.This site turned out to be a rip off.

    0 Votes
  • Fo
    FootballFanatic Aug 25, 2014

    I ordered 3 jackets [Brazil, Netherlands & Portugal] during the FIFA 2014 world cup. Delivery time displayed on the God damn shopping site is 8-10 working days.

    Today it is 3 months later & still I have not received the products. Initially, they told me that I will receive the products shortly but STILL I HAVE NOT RECEIVED THE PRODUCT & I WANT TO SUE THE ORGANIZATION FOR PLAYING WITH CUSTOMERS WORLD WIDE. EITHER I WANT MY JACKETS WHICH I THOUGHT I WILL GET SINCE I HAD PAID MY HARD EARNED MONEY OR ELSE I WANT A COMPLETE REFUND OR ELSE ALL OF US SHOULD JOIN AND ENSURE THAT THIS COMPANY GETS CLOSED & ITS STAKE HOLDERS ARE BEHIND THE BARS for a long time.

    THEY ARE ALSO NOT PROVIDING ANY DETAILS TO TRACK THE SHIPMENT. WHAT IS THE GAURENTEE THAT THE PRODUCT HAS BEEN SHIPPED.

    PLEASE HELP ME AS I HAVE PAID THEM MORE THAN 300 DOLLARS : [email protected]

    0 Votes
  • Gl
    Glamgran Dec 23, 2014

    We ordered tracksuits for our grandsons. When they arrived they were too large. We returned the goods immediately and tried to ring the firm for some advice. Impossible to make personal contact with seller. After several emails and promises of a refund, none has arrived!

    0 Votes
  • Mo
    Mougar Apr 28, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Uksoccershop is a total SCAM. They don't deliver what you order nor refund your money. They simply steal your money shamelessly.

    0 Votes
  • Ma
    margott viruez Aug 24, 2016

    Comprei uma camisa da seleção francesa em 15 de agosto e ate a presente data, nada chegou, hoje é dia 28 de novembro, falo com os enganadores da empresa e eles dao respostas vagas, estou esperando, mas acho que fui roubado Margott Viruez

    0 Votes

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