The complaint has been investigated and
resolved to the customer's satisfactionResolved UKMail — Shocking Behaviour
resolved to the customer's satisfaction
The most appalling customer service I have ever had. Rude staff, poor levels of intelligence, scruffy and shocking attitude to customers.
I tried to re-arrange a parcel delivery from the Leicester branch, and failing to get an answer via phone, I dropped an email to them on the email address provided on the card left by the driver.
The delivery was delivered on the wrong day, and I rang them up to say I had emailed them, and they said they didnt bother checking any emails so thats why they didnt know about the new arrangements. They finally agreed to re-deliver at the agreed time, but the tone of their attitude was so poor I knew it wouldnt be and it wasnt.
On telephoning them, they then said the driver had delivered, on that day, which he hadnt as I had been in all day waiting for him, never leaving the office at all, overlooking the main road, and their was no card left. They said they believed the driver as they knew him well, and did not believe me !
On sending someone down to the depot, the parcel was at the depot and not even on the said vehicle that had suppossedly taken it out to deliver and the vehicle was still out on the road, so amazing how the driver thought he had delivered a parcel when it wasnt even on his vehicle.!!
No apology from UKMail, they were very rude to the person collecting the parcel, scruffy, untidy, dirty and ignorant.
Why use a company like this, when DHL and UPS provide an excellent service, high level of care, are smart and reliable.