UK Mail Customer Service Contacts
Slough, England, Berkshire
United Kingdom - SL14LZ
|Mon||7:00 AM - 8:00 PM|
|Tue||7:00 AM - 8:00 PM|
|Wed||7:00 AM - 8:00 PM|
|Thu||7:00 AM - 8:00 PM|
|Fri||7:00 AM - 8:00 PM|
|Sat||8:00 AM - 6:00 PM|
|Mon||7:00 AM - 8:00 PM|
|Tue||7:00 AM - 8:00 PM|
|Wed||7:00 AM - 8:00 PM|
|Thu||7:00 AM - 8:00 PM|
|Fri||7:00 AM - 8:00 PM|
|Sat||8:00 AM - 6:00 PM|
I bought an mobile phone and the seller arranged the delivery with UK Mail. I got an email with the delivery timings one day before it supposed to arrive. As an option you can change the delivery to their depot in my case in Docklands- Canning Town, the phone was a present and I didn't want it to be delivered home. Unfortunately when purchasing I didn't have that option. I went to pick up my parcel form depot as instructed on the second email with ID and proof of address. When I arrived they said the parcel is with the driver and I was asked to wait, after half an hour I told them that I have to go home and they called the driver and told me to go home and meet the driver at my house in 15 min. I left the depot and I was about 2 min away from home when I got a call from them saying to stop because the driver is in Cannig Town and he will meet with me there and hand over the parcel. After 2 min another phone call saying that he can't give me the parcel in the street and I have to return back to the depot to get it. I went back and waited another 20 min till he arrived. After 1 hour and 15 min I got my parcel. I won't comment you can judge.
Friend sent flowers as a birthday gift on 13/11. AS our door buzzer is out, I left a post-it note with my phone number. I was home all day as well. The deliveryman made no effort, left a "while you were out card". I called and went online to use the tracking code on the While you were out card, it doesn't exist. WHY? Because the guy didn't bother entering it, probably. Didn't get my half dead flowers in their beat-up box til TUESDAY. The driver was rude and told me it was my fault. Here is the address I will be complaining to: [protected]@ukmail.com . Don't both with a phone number, it will never be answered, and the online form seems to just say ERROR. These people are clowns.n I ahve reported them to Trading Standard, you should as well.
I have a parcel from O2 which is due to be delivered on Monday, 5th October 2015. Monday, 5th October, I received a txt message from UK Mail at 07:55 saying: "Your O2 order [protected] is estimated for delivery by UK Mail between 12:46 - 13:46". Then another txt message at 12:50 saying: "Your delivery driver has one more delivery to make then he will be with you". I waited for the whole day and there was no delivery has happened, not even a card to say "what happened" or "we missed you" (but it's impossible as I was at home the whole day waiting). I, then rang O2 and O2 has arrange for a re-delivery for the next day, Tuesday, 6th October. Tuesday, 6th October, I received a txt message once again from UK Mail at 08:33 saying the same thing as above but just different time which was between 13:28 - 14:28. Then another txt message at 13:29 saying: "Your delivery driver has one more delivery to make then he will be with you". Again, I have waited for the whole day and no delivery has happened at all, my parcel did not arrive as according to the dates and times that UK Mail has given me through txt messages. And again there was no card has been left to say what happened. When I tracked the parcel on Tuesday, 6th October, at around 18:00, it's just showing the parcel journey on the 5th October but not the 6th. I, then rang UK Mail customer service but it's really taking a long time for someone to answer the call. Rang O2 but they couldn't help but advised me to ring UK Mail the next day. Wednesday, 7th October, tracked the parcel but it's not updated on the UK Mail website. It's still the same parcel journey as of the 5th October. Rang the UK Mail customer service on [protected] and been told to ring [protected]. I rang this 0345 number and manage to speak with man who sounded abrupt, rough and rude. The moment he had known the consignment number, he just said: "we need to re-arrange the delivery tomorrow". This was unexpectable and unacceptable answer at all because I have been waiting since Monday and I needed to know at least what had happened. Not until I asked that I have known what happened. He started asking: "Have you got a brown door?" And I said "No, we have a white door". By this, you can tell that there was a mistake that happened but he wouldn't say, unless you asked and he would answer in a rough way without any explanation. I was expecting that since it was UK Mail's inefficiency, the man should have at least try to say something nice or at has arrange for the delivery of my parcel today because I have been waiting since Monday and the fault was not on my side. I have read other's review about the service provided by UK Mail and most of it were not very nice at all.
I placed an order with Penhaligans which they sent via UK Mail. The first delivery slot I was given was 25/9/15 between 20.50 and 21.50. Nothing arrived. I was then emailed with a new slot of 28/9/15 between 18.50 and 19.50, again nothing arrived. To my surprise when I phoned their complaints dept on Tuesday I was told the driver had tried to deliver the parcel but was unable to gain access. I told the girl I spoke to that this was a complete lie. I live in a normal house with no access issues. Every issue I questioned her on regarding the delivery process she said she " couldn't comment" or she " didn't know". I did however find out that the divers only work until 8.00pm. I was told that my parcel would be delivered that day (Wednesday) between 18.30 and 19.30. I tracked the parcel online until 19.30 when it showed that the driver was delivering the parcel before mine. At 19.35 the tracker was turned off and my parcel did not arrive.I phoned Penhaligans today 30/9/15 and was told that they had contacted UK Mail and had also been told that the parcel would be delivered on 29/9/15 so it would appear that they lie to the companies that employ them as well as to the customers. I phoned the complaints dept again, again the person I spoke to was really not interested and when I told him about the tracker being turned off at at 7.35pm his attitude was, there's nothing I can do. He said he would pass the complaint on and somebody would contact me. I then received an email saying my parcel would be delivered today 30/9/15 between 21.28 and 22.28. Again I phoned UK Mail complaints dept and pointed out that as their drivers stopped work at 8.00pm I really didn't see how this was going to happen. The girl I spoke to said that the system hadn't updated. When I asked when I could expect delivery she said she didn't know and had no way of contacting the driver to find out. I asked why nobody had contacted me regarding my complaint and I was told that someone should get back to me within 24 hours. Needless to say I am not holding my breath. I have contacted Penhaligans and they have told me that if the parcel does not arrive today they will have to resend using a different carrier. The person I spoke to was very unhappy about this company's complete lack of customer service and couldn't care less attitude. I think this company need to be told that this behavior is unacceptable and completely unprofessional. Their staff all need to be sent on customer care courses. I used to work with an international company and if myself or any of my colleges had taken this attitude with our customers we would have been dismissed Below is the number given to me by UK mail for my parcel. Their complaints line number is [protected] CDL number [protected]
These guys are a bunch of utter monkeys!!! They don't deliver parcels then lie about it. There complaints department is a joke!!!, they don't even bother investigating issues as they know they are useless!!! All they do is close a complaint, and then have the blatant audacity to send a email saying "we are pleased to confirm your case is closed" are they seriously that bad that they don't care about complaints or customers!!! Will never use them again and also stop buying from suppliers that do!!!
Im absaloutley fuming! I ordered a contract phone a week today from 02 which said it would be delievered the next day, ive had no problems from 02 but ukmail have pushed me and pushed me to my limit! My parcel then said they would definatly get it to me by 12'o clock today. Its now 2'oclock and still no sign!
48 hour delivery was placed on Thursday.
Come Monday evening there was still nothing, I had a text quoting the delivery time yet no delivery or card saying 'attempted delivery'.
After speaking to the courier directly the next morning...he refused to attempt a delivery because there was a 2 hour gap someone MAY not be home and said he didn't want to have to carry the parcel to my house with that risk...I said to leave it with a neighbour, leave it in my garden, leave it at the post office, drop it at my work instead...all of which he point blank refused.
After contacting their head office and the supplier I was then guaranteed delivery on Wednesday...after someone waited in all day, still no delivery...I contacted head office again and they said they have 'misplaced' it and will contact me when they find it...no apologies for anything.
May I point out my delivery was for a cross trainer...that's pretty big, how on earth do you 'misplace' something that size!?
I am fuming and will never be using then again. My bets are the rude, incompetent courier has stolen it.
A couple of months ago one of my suppliers used UKMail to delivery over £1000 worth of stock to myself. This delivery never arrived, tracking showed no information whatsoever. I spent two days trying to get information out of the customer service number but found the staff extremely arrogant and not interested. I was given conflicting information every time I spoke to somebody different. Information varied from "It was never collected" to "it will be with you today".
Eventually at around 7:30pm 3 days after the goods where shipped I get a knock on my door to find a UK Mail driver with my goods. I of course asked her why the goods were delayed and why no scan information was available. I was of course annoyed with the whole situation of know knowing where my £1000 stock was and the lack of care from customer services, but I was in no way rude or abusive to the driver and told her a couple of times that I wasn't blaming her personally, but the company she worked for where disgraceful.
Anyway, I signed for the goods on a bit of paper and she left. I thought nothing more of it.
A few days later my supplier needed to collect some goods from me and arranged with UK Mail to make the collection on a certain day. The collection was urgent as they needed the goods the following day. Needless to say and true to form UK Mail never turned up. My suppliers arranged for DHL to make the collection which was collected the same day.
Three days later UK Mail turns up to collect the goods. I was out at the time, but returned about 10 minutes after they had arrived. My wife told them that there was nothing for them to collect and yet they did not leave and were on my property for approx. 10 minutes before I returned. On my return they had parked their van in my driveway blocking my way so I gestured to the driver to move his van out of the way. He did and I pulled onto the driveway and got out of the car. There were two drivers. The woman who made the delivery a few days ago and a man (who turned out to be her husband).
I knew why they were there and immediately told them both that there was nothing to collect as they were three days late and we had used a decent courier to make the delivery. I proceeded to walk into my property and ushered my wife in as well. However, on the way in I had a clipboard shoved under my nose and told I had to sign the document. I refused and things got a little heated.
Basically this guy had come along because the woman had apparently told him that I was rude and abusive to her when she made the previous delivery. I told him and her that she was lying and attempted to get their details as I would report them to head office. I was then told that they did not work for UK Mail but where contractors and that he owned the business and would not give me any information.
I eventually got them off my property where she should from the safety of the van that I was a f*****g w****r and he was saying I was a f*****g d***h**d.
I then wrote to UK Mail head office to make a formal complaint but emails went ignored until I found an email address for the CEO. Although he did not respond personally, I did get a response which was very dismissive.
They did agree to look into it but basically came back with a couldn't care less attitude of "they said you were abusive so it's your work against theirs" so nothing more they can do. If I wanted to I could report the matter to the police. I think the police have better things to do, so I dropped it.
So two months down the line, I place an order for some goods from an online retailer not realising they use UK Mail until they sent me an order dispatch email.
The tracking information look like this
17/02 Book/Awaiting Collection
18/02 Out for Delivery
18/02 At Delivery Location
Expected delivery date says 19/02 so I waited in all day on the 19th. It didn't turn up so I contacted the retailer who then contacted UK Mail. They told the retailer that they had tried to deliver on 18th but I was abusive so they left again.
Any retailer reading this should honestly think twice about using this excuse for a delivery company. They are cheap for a reason, they will destroy your reputation and I for one will look very carefully from now on to see what courier is used for deliveries and if a retailer uses this company they will not get my business. Unfortunate.
I find it hard to put into words my distress at the way I have been treated by UK Mail. I ordered an item from a company specialising in bed and bath linen, and was sent various information by them and UK Mail as to when it was to be delivered.
I waited in over 2 days, as varying times of delivery were scheduled and rescheduled, and when nothing was delivered I attempted to contact UK Mail by phone and email.
I cannot overstate my feelings of anger and distress when I was informed that my case was closed, and the driver had delivered my item and I had signed for it. As this was completely untrue, I contacted Soak and Sleep, the original company, and they arranged for another item to be redelivered. I have been waiting in all day so far, and nothing has been delivered.
A request for information from UK Mail resulted in a rude email saying Case Closed and that my signature was clearly legible. I have requested a copy of that signature, and tried phoning. To no avail. I have bought hundreds of items online and have never ever had a problem with any other delivery company. UK Mail is in a league of it's own when it comes to appalling service in every respect. The trouble is, what can I do about it? Making a complaint helps get some of the anger out, but leaves me with nowhere to go. I am recontacting Soak and Sleep who have been helpful so far, but how does UK Mail get any form of censure for what it is doing?
Having contacted the original company who supplied the goods, they have just managed to get the next parcel delivered. The courier turned out to be a delightful woman who admitted that she had delivered it to the wrong address and had it signed for. I need to make clear though that the complaints and query procedures via phones and emails of UK Mail, need to be much improved. The drivers who make genuine mistakes, are being let down by the staff in the office. I received no customer care from them at all, quite the opposite in fact. I was rudely treated and made out to be a liar, accused of receiving and signing for an item, then saying that it hadn't been delivered. UK Mail need to treat their customers with more respect, and if it hadn't been for the fact that the customer care from Soak and Sleep was so good, I'm not sure that the outcome would have been so good for me.
Terrible terrible service! I have been waiting for my iPhone since the the 5th December 2014 from O2 and I have been absolutely stunned by the shambolic and horrendous nature of the service offered! If I was O2 I would be very keen to conduct a review to determine whether anyone else had complained about this company as I bet there has been a few. I ordered the phone on Wed 4 Dec 14 and thought I would give them some time (1st Strike) to get sorted, so opted for Friday delivery. Stayed at home (lost revenue) all day Friday (date of delivery 05/12/14 according to O2) as that was the time period initially stated. Imagine my surprise when I was tested at 11.26 on the 5th stating that the delivery time slot would be 21:07-22:07. Benefit of the doubt (strike 2) so stayed in but no delivery... What??? First of all 21:07 is not before 1700hrs and then not to deliver? Sterling work chaps, sterling work.
I complain to O2 and almost go to Vodafone. Next thing a text on Saturday the 6th from UKMail stating delivery would be between 13:47 and 14:47 - yes we are back on. NO DELIVERY (I have since found out that the drive said that he tried delivery - no idea where he was but not at the delivery address which has not physically moved for 200years! "but that is what the scan says" Really? Lies!). But wait - this gets better! I receive a text on Monday 8th Dec 14 saying it will be delivered between 0026hrs and 0129hrs on Tue 9th December (must have been as we have not invented time travel yet surely???). I wait up - but you guessed it...
I informed O2 that they need to review there current service level agreement as my opinion of the O2 brand has been damaged and they changed my delivery address so that it can be dropped at my office. It is now 9 Dec 14 and I get a text stating the delivery would be made at 18:26. Jesus - only one of the four slots have actually been before the 1700hrs stated by O2. I call O2 and state that what was the point when it is a business address and I will not be there. They say they will check and call UKMail who in turn says that they can't get hold of the driver (oh the irony) and that I (yes I) will have to call back in an hour. Obviously sensing my extreme displeasure the O2 assistant says I can ring her back in an hour to do the honours. This I do, but to find out that there is no record of the previous call by O2 to UKMail (they appear to deny a lot) and that my phone is being delivered to my home before 1800 (FFS). I outline the complete ludicrously of this situation and approach to the lady at O2 who states that change of address takes 24 hours and that I should have been told (which I was not and she apologised). I wait to see what happens tomorrow. Bizarrely UKMail says they have only made one attempt but I have at least three texts to say that they were delivering to my home. Admin is not a town in China UKMail...
Purchased goods from Internet for a Birthday present for 7th November 2014. Received email from ukmail informing me that delivery was to be on Tuesday 4th November 2014.
Due to work commitments I re - arranged delivery to the 6th November 2014. Waited in all day for delivery. At 16.45 hrs I phoned ukmail. After being put on hold due to large volume of phone calls to company I finally got through to be told my goods are still sitting in ukmail depot in Runcorn. Explained that goods are for the following day 7th November 2014 for a Birthday present. Told I could go and pick up my goods from depot after paying for delivery. They was as much use as a chocolate fire guard. I ended up having to phone company I purchased my goods from to explain my situation. Now am in limbo for when I will get my goods. I would NOT purchase any goods from anyone who users ukmail as there courier. I have used UPS, FEDEX, YODEL in past and had no problems what so ever. Be warned do not deal with ukmail as they do not care about customer service at all. Now am left with very little to give for a special Birthday. Shame on you UKMAIL.
I have read many bad reviews of this place and now to experience there service for myself. There seems to be something going on with the Croydon management and staff. Items not turning up. Items arriving 7 days late. I think if I didn't complain numerous amounts of times about my item that they said was delivered, they would of keep the goods. Very dodgy people in control of this department in Croydon. Please UK Mail Management have a look into this depot and get some workers that are reliable. UK Mail is getting a bad name from the useless, effortless people that work at the Croydon depot. You have lost one customer anyway.
This is a delivery service that I will never use again and advise others to avoid like the plague. They...
Really unhappy with UK mail and in fact I find them to be completely useless.
I first had problems with UK mail when my package failed to arrive twice when I had waited in especially for the delivery. The response from UK mail was that the package was waiting to be processed for delivery at the depot (no one told me this and I was left both times to work it out for myself whilst waiting in and giving up two whole days expecting it to arrive) I then decided to go to the depot to collect the package and had to put in a complaint as the local depot closed 15 minutes early, leaving me unable to collect the package I had travelled a long way to collect. The man at the depot was rude and abrasive to me and highly unhelpful. He said he was going home, had packed away and put the alarms on and wouldn't let me in despite the website clearly stating the place should be open til 12. Since then the package has still failed to be re-delivered on several occasions. Each time I am not contacted and left to phone up and complain as to where my package is. I then have an alternative delivery address To them with the hope that this would sort out the problem, however the package was still "waiting for further instruction" when I rang up to see where it was. This has now taken up a substantial amount of my time and I am severely unhappy with the service. No only this, when you phone the contact number you keep getting cut off. When you do manage to get through you are passed from one person to the next.
Terrible service all round. Bring back more Royal Mail!
I was expecting a parcel from sky via ukmail on the 7th Feb 2014.
A week later I get the consignment number off sky and ukmail say it was sent back and signed by sky that morning as the drivers had no access.
So sky resent the parcel (a galaxy tab 3 offered for singing in online).
This was due 24th. So I rang ukmail know 24th to ask progress.. They said it was out for delivery that day.
Later I rang again and they said "the driver attempted but the entrance to flats was locked".
I explained the driver has to buzz my. Flat or he cannot get in as it's a high rise block with high security.
The next following days the drivers failed to buzz my door despite I told them more then once on the phone, I even left a mobile number. (and the door buzzer does work as other people used it)
On the 25th I rang and told them again, and she said on phone redeliver on the 27th, (i wouldn't be in on 26th).
On 27th I found it said delivered.. I rang and they said it was signed by flat ## by some guy, on the 26th (the day there weren't ment to deliver to) at 11:02am.
So I've been waiting weeks, they refuse to buzz my flat.. But happy to give it to a random guy 8 floors below me?
They said "flat ## offered to sign and bring it up to you later, don't know if he said he knew you or anything though"
Now I suspect it's been stolen off this guy.. Why? Because everyone who lives here knows nob do can get on anyone else's floor/landing except your own.. So he would know he will never be able to bring it up.
Naturally I went all the way outside to buzz his flat to calmly ask "Hi I'm calling from flat ### I heard you have a parcel for me"
However there was no answer, I simply though maybe they are work.
Another 2 times later that day no answer, considering curtains had been closed an lights on.
Next morning tried again to find "intercom turned off".. So now there is no way possible for me to contact this guy as I can't get on his floor.
Ukmail REFUSE to help and REFUSE to reply to my emails requesting where to email a formal complaint to.
They just reply, "sorry you are not satisfied with our service. You parcel was signed by a ####### ###### at flat ##"
This was the reply to my. Email stating that their form didn't allow me. To send the complaint when It was over 400 characters, I simply then asked who to email my. Complaint to.
I cannot reply via email, as they reply via a noreply address!
I have contacted them many times but still not answering my question avoiding and coming up with excuses saying how they were "authorised to deliver to neighbour on this type of service"
Thats odd.. Sky are angry, I. Am angry, we both find this unacceptable and definitely NOT AUTHORISED to leave with a neighbour floors away from mine especially.
Oh.. And there's notices up telling delivery services "do not leave parcels with neighbours" on the letterboxes.
I have got citizens advice postal dispute service involved now as ukmail keep refusing to answer my question correctly, and it should been obvious to the drivers to buzz my flat and due to the security and multiple locked doors on each floor, that they should not allow some guy to "offer to sign for me"
Especially as this is a high rise block in an area targeted by drug dealers, thief's scam artists etc as I live rather close to a major football ground, so it attracts tourists and therefore criminals and scams.
This is why the building has basically a permanent lock down unless you live here, or of course buzz the flat to let you in, which they have to meet you at the lift on their floor so you can even get to the flat doors.
Ukmail don't care.. They said I have to contact u depart or use port to give special permission to ukmail to retrieve the parcel.. But there is no such company when I search.. So I tried ringing them back. But now they won't answer the calls. (I rang before trying to email)
I can never recommend ukmail. Police may soon be involved and considering I've had to wait indoors all day every day and complaining every day since 7th then more since 24th, and that I suffer from health issues and stress, my health has gotten worse and it's affected me mentally and physically.
Very angry... Lucky I have tv to watch and catchup on... Felt. Like killing myself due to this c***..
Day 1 Tuesday - Came home to find a card saying could not deliver because no one home. We didn't know what day delivery was being made and today (day 4) still don't know which of several purchases from different suppliers was being delivered. Card said will be delivered tomorrow.
Day 2 Wednesday - Waited in all day, working in front bedroom of bungalow overlooking front gate and next to front door. No one came. Phones UK Mail, they said driver had tried to deliver twice and now delivery had to be rearranged. They said delivery had been attempted Tuesday and Wednesday and the card had been left at the second attempt so they would not have automatically delivered the following day as contact had to be made to rearrange. I pointed out that this was the Wednesday and that positively no one had attempted to make any delivery. The told me that the driver on the second day had made a note that the house had a long drive, I replied that the drive is 2 cars long and that my car was parked on it all day long. Received apology from person on the phone with a promise to definitely deilver tomorrow, day 3!
Day 3 Thursday - Again waited in all day no delivery was attempted. Phone UK Mail again, rather bored young woman took details and said will definitely deliver deliver tomorrow (Friday). I said we could not be at home at all on Friday so she asked if there was somewhere safe the parcel could be left. I said in the greenhouse in the back garden. She typed this into the computer and said this would be done.
Day 4 Friday - Came home Friday evening to find that, once again, the parcel had not been delivered. Too late to contact UK Mail as after 7 p.m. Will vent my spleen tomorrow but after reading all the complaints on this site I don't hold out any hope of satisfaction. When I find out by process of elimination which supplier had sent the parcel by UK Mail (Christmas presents by the way) I will contact them with all of this complaint and tell them that I will never purchase from them again if I find that UK Mail will be used as carrier. If everyone does this when deliveries go wrong we should manage to put them out of business.
due to deliver a mobile phone. Ist attempt someone was in but doorbell not used so not heard. Second time failed to deliver in time frame specified. I therefore rang with consignment details to check delivery. They confirmed it was on the van for delivery and would check status and ring back. No call so rang again. Different person answered who refused to talk to me because I wasn't the named person for the package, even though, unprompted, I quoted the consignment number, the correct address and postcode and the same surname. Bear in mind they had already been prepared to deliver to this address and would have accepted a signature from anyone opening the door. They also state on their paperwork that they accept a signatory from a neighbour for delivery to a neighbour's address. I have waited in all day and still don't know if and when they are coming and have no way to find out as the person for whom the package is intended is at university in another city and I can't contact her because she has no phone! This is not a service company and I would not like to buy from a company who uses them .
UKMail are a bunch of dishonest cowboys. What is the world coming to when you can't even trust people to...
I placed an online order with O2 and then i received a text saying that delivery will be made tomorrow morning between 8.30 and 12.30. Come 1pm, no delivery and O2 advised me to wait a little longer. 3pm - nothing - O2 said it means 6pm not 12.30pm. 7pm - still nothing and O2 were told by UKMail that we will not know until tomorrow morning. Following morning, told by UKMail that the parcel had been returned to the depot as no-one was at home so the driver left a card. SO UNTRUE AS I STAYED HOME ALL DAY.
This morning, UK Mail's operations manager inform me that the driver also phoned me that day - YET ANOTHER LIE!! The operations manager was not that concerned as she believed her driver over the customer!! The attitude of the staff from this depot as absymal, O2 are now going to lose a valued customer and they don't care!!!
I bought a suitcase from EBAY I paid UKMAIL to collect it, it simply never arrived here. First they said it was not collected, I phoned the seller who confirmed it had been.So thay simply kept my parcel.The very worst service I have ever seen DO NOT USE THEM.