i bought the far cry 6 "DLC 1 Vaas: Insanity" as well as the "DLC 3 Joseph: Collapse". i requested a refund for the Vaas: Insanity DLC as it is basically the same thing as the Joseph: Collapse DLC and it shows in the trailer for the Vaas: Insanity that the more you die the better guns you get but this is not true because you have to collect money and do the exact thing you do in the Joseph: Collapse DLC. it even says "the more you die the stronger you become" and it shows you dying then getting a better weapon off of spawn which is why i bought the DLC because i thought that idea would be fun but that's just not how the DLC works. they then said that since it is a DLC they can not refund it at all in any way and we went back and forth a few times and i explained that they scammed me and they REFUSED to say anything about that or the fact that they scammed me and they just kept repeating due to their policy they cant refund the purchase. they would not no matter what respond to me saying they scammed me.
Claimed loss: $12.98
Desired outcome: a refund of my money and for them to admit they falsely advertised the DLC and are basically scamming people
Confidential Information Hidden: This section contains confidential information visible to verified Ubisoft representatives only. If you are affiliated with Ubisoft, please claim your business to access these details.