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4.0 570 Reviews

Ubisoft Complaints Summary

6 Resolved
137 Unresolved
Our verdict: If considering services from Ubisoft with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ubisoft reviews & complaints 144

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Newest Ubisoft reviews & complaints

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D
9:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ubisoft UBISOFT account login

My email address changed and I forgot my UBISOFT login password for the games platform. I was asked to provide a screenshot of a cdkey I had purchased as proof of account holder but i do not have this cd key anylonger. I was told if i cannot produce this evidence then I cannot have access to the account.

I cannot go through the change password route as it sends the request to an email I no longer have access to.

I cannot change the email address as i do not have access to the account

I cannot access the account as dont have the cd key for any of the games i have on UBISOFT.

In effect UBISOFT is blocking me from playing my games i have purchased on their platform. I asked if there is any other ways to verify this account and was told no, after which the agent ended the chat.

My email address is david.[protected]@btinternet.com. This is not the email address associated with the UBI account.

Desired outcome: To either verify I am the account holder using other means so I can reset the password enter my account and change the email associated with it.

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Update by Drist
Oct 23, 2022 10:03 am EDT

After Months of calling customer support I still do not have access to my account. What is UBISOFT doing. As an exercise to remove users from their platform they are doing exceedingly well. As for sales these users will never buy another UBISOFT game and remember these users will tell at least 4 others. I have never experienced such poor customer service. Come on UBISOFT delight me or is that just lip service.

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A
9:41 pm EDT

Ubisoft Growtopia

Hello ubisoft,

On the 2nd of July 1206hours growtopia time I was celebrating my birthday with my friends in his world I was chatting with them, but as I was explaining about how the heroic tights of prevention works (an item in growtopia)

I was issued a 730days ban on my account my account growid is: Takogi the ban was resulted because one of my alternative account (growid: Takagi3) was banned causing all growid connect to my email (damian.ong.[protected]@gmail.com)

To get suspended

The account though wasent active at the time and was just an account to store growid names incase I want to switch my growid it wasent doing anything illegal and gad been offline for almost a week 2fa was also enabled on (growid: Takagi3) so it wasent possible for anyone to enter and I had receive no email about it. Eventually I had tried to think of anyway that why I could have gotten banned but couldn't have tink or had done anything wrong I suspect that this has been resulted to a false ban by the auto ban system and contacted support for help please unban me I didn't do anything wrong I've been playing this game for so long and it's a pity that I would get suspended for no reasons at all

Desired outcome: Unban me for christ sake and ur mobile support is horrible

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2:39 pm EDT

Ubisoft Submitted an order through ubisoft connect store

It took the 100 points, and did not deliver the product. Luckily it did not charge me but it kept the hard earned 100 units. And I have tried to get them back but the incompetence and unrealistic demand of "proof" shows their incompetence.

They want to provide the order placed and the 100 units processed but since it never went through, it just hanged, buffered forever and then failed. It took the 100 units. I've tried several emails with them but get always another request or the same request. Total insanity and reckless mediocrity in their customer support.

Desired outcome: Reinstate the 100 units to my account.

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10:23 am EDT

Ubisoft I want my account back, Ubisoft helpers have stated that my account is still active.

Its come to my attention that my account has been hacked/lost.

I have tried to gain this account back today with all the proof I have in which I will attach beneath.

I have lost Far cry 6 Far cry 3 AC Black Flag Ghost Recon Breakpoint and Ghost recon wildlands.

There should not be any reason for this.

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11:23 pm EDT

Ubisoft Ubisoft connect

I have been trying to get Far Cry 5 on my pc because I wanted to replay it with my friend. I tried to just download it on my pc off of game pass on the Xbox app, but it says "not available" so I tried going on Ubisoft connect and realized I didn't have the store page to even look to see if I could download it on there. I tried to log in using my Xbox account, but it says the account isn't a thing, so I made another account and there was the store page. and I thought "ok ill just link my Xbox account to this account." It said that it was already linked to a different account which I assumed that it was the account I logged out of earlier, so I checked, and it was not linked to that account either, well those are my only 2 accounts.

Desired outcome: I would like to be able to play the game that I spent money on.

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9:11 pm EDT

Ubisoft The settlers pre-order

Pre-Ordered The Settlers

Game was then apprently delayed, no further informtion or customer support available, no customer care at all, left to find informetion for myself, requested refund via the guidelines on the Ubisoft website this was declined, even though as per Ubisoft terms and conditions, the pre-order has not been delivered.

Reason for cancelling, I do not believe the game will be released owing to the silence from the developer and total lack of customer care or customer support.

Desired outcome: A full refund of my purchase plus my Ubisoft 100 Coins, some compensation for the total shambles this all seems to be. OR an actual date of the release of the game.

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2:24 am EDT

Ubisoft hra assassins creed odysey

good day I have such a problem I bought on steam game assassins creed odyssey only when I want to run it so it throw out the table in which it is written this

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10:17 am EDT

Ubisoft rainbow six siege

could you please get rid of tking it allows toxic players to ruin the experience of the game, i get it comes across as realistic but in a multiplayer game with a vas variety of players it is unnecessary and honestly [censored]. also with bravo packs could it be possible to remove common and uncommon items, i don't really want to spend 14-22$ on the battle pass to only be getting greens all season, i get it is supposed to be a little bit better with the chances of pulling good skins, it also kind of feels like a scam to be spending money for bravo packs only to be getting thing i could get from alpha packs. also with console could you try and push to ban xim players as it is severely unfair for authentic controller players trying to rank up.

Desired outcome: to make rainbow six siege a fun experience for all.

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3:11 pm EDT

Ubisoft erased data

hi i spent money on roller champions, i spent £3.99 on 500 Wheels to buy some boots and i had linked my account to my pc account and all of my data got erased including my ps4 account which i originally had the boots on. all of the fans also got erased and hadnn to start the whole game from scratch.

Desired outcome: can i either get a refund or a replacement

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6:32 am EDT

Ubisoft Ubi+ subscription

It is all about same.

Bad written app, that let's you buy a subscription, while being registered and stating, that you are in a country, that is not eligible. That is not fair, tricking your clients into paying for nothing.

Awful support, that is unable to see the cause of unavailable service and trying to put the guilt on the buyer.

Incompetent and unprofessional assistance. Are you even checking the links, you are sending? Terms are not available at the link you have provided.

I am sick of Ubisoft.

Will repost this, I have some free time.

Thank you for nothing.

Desired outcome: Refund for not provided service

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7:23 pm EDT

Ubisoft Ubisoft 2 step verification for account access

Dear Sir / Madam,

I have a account registered with my email of which entered correct authentication codes from google and had not had active in account and somehow saying now active after been disabled after a update at 16:00 pm today and as not active for over a year please correct this error the registered email is [protected]@hotmail.co.uk. As would appreciate sorted as soon as possible and error with account access, look forward to hearing from you shortly.

Yours Sincerely,

Edward M Lockwood

Desired outcome: restore account access and disable that useless never working 2 step authentication and email when completed

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1:02 pm EDT

Ubisoft Watch dogs legion

This game is worse than anything I have ever played in the sense that at least in any other game tapping a drone with a truck won't immediately kill you and blow up the truck into a fiery explosion of death, I refuse to buy any of your products unless you let your demented employees go to at least kindergarten to learn common sense

Desired outcome: I'd appreciate if you would tell me why you thought this game was good

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3:15 pm EDT

Ubisoft Rainbow Six Siege

i've just lagged out of an unranked match and as i load up the game again i press "re-join unranked" just for an error to come up which stops me from re-joining. Now i am banned for an hour for something which was out of my control.

My username is AuntieTheresa69, unban me. Thanks Ubisoft.

Desired outcome: I want to be unbanned

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2:56 pm EDT

Ubisoft For Honor online mutiplayer issue 4/25/22

everytime i try to play with players in for honor muitlplayer on Ps4 i get in the session then get kick of lost of connection to the server even though i have connection to the server

Desired outcome: to be able to play with players on online mutliplayer on for horror

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7:46 pm EDT

Ubisoft my email

My email for my account wasn't typed correctly and needs a change. Please help. I accidentally typed, "t" then my email. I need to remove the letter "t" at the beginning and just have my email.

Desired outcome: Email be changed to my email

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11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ubisoft about your game

I was playing extraction mealstrom with me mate of mine, then the next zone would't load in, and then my game crashed, best part off it lost all of my xp and lost my operator, and I am banned from playing an online match with me mates because your game crashed on me, just fan-[censored]ing-tastic

bye

Desired outcome: give me my XP

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1:54 pm EDT

Ubisoft Ubisoft connect

Attempting to connect my xbox account to my ubisoft account, been told by someone called "Ubi-Sintrax" who is unwilling to help that my ubisoft connect account is linked to another xbox account which I have never linked and is unwilling to help me! And then almost immediately the chat ended without any conclusion and im still left in limbo.

Desired outcome: Account re-linked and uplay DLC re-instated

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12:59 pm EDT

Ubisoft Rainbow six siege

after playing Team death match for a while starts glitching ,at foot steps are gone, then gun fire sound persists, then finally no audio what so ever.this graduallyb happens after playing three or four tdm's,,

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1:30 pm EST

Ubisoft Assassins Creed Valhalla DLC Dawn of Ragnarok

The fact that you are expecting customers to pay an additional $40 for a DLC to a game that costs $120 for the season pass It outrageous. I have been a long-time fan, but this is just greedy. Dawn of Ragnarok might be a long DLC, but it is still a DLC, not a full game. I paid $120 on release so I could have the season pass. Now If you buy the same game with a season pass included it is only $60 and Dawn of Ragnarok is included. Wrath of Druids and Siege of Paris was not worth the additional $60 and then to charge an additional $40. for a single DLC is not ethical!

Desired outcome: this DLC should come standard with the original Ultimate pack.

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12:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ubisoft Far cry 5

I bought far cry about more than a year ago on steam and barely never played. I was super exited to play today but it wont work because I need a uplay account and I cant connect because I change email provider while ago so I dont have the credential for login in anymore so the game wont work. Now I dont have time to contact ubisoft to resolve my issues and honestly I dont want to give my business to those guy. It use to be my favorite compagny but having to go tru all that crap today just to play a game that I paid for is outragous. Why make it so complicated. I use to buy a game install it and play. You ruining all the fun ubisoft. I will never buy anything from that compagny. So lame

Desired outcome: That you go bankrupt

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Ubisoft Customer Reviews Overview

Ubisoft is a global video game company known for developing and publishing a wide range of interactive entertainment products. Among its portfolio, it boasts popular franchises such as Assassin's Creed, Far Cry, and Just Dance. The company offers games for various platforms, including consoles, PC, and mobile devices. Ubisoft also provides services through its online platform, Uplay, which allows for digital distribution, multiplayer and communication services, and a rewards system for players.

Ubisoft In-depth Review

In Summary: Ubisoft is a well-established player in the gaming industry, known for its diverse range of titles and innovative approach to game development. With a history of creating immersive gaming experiences, Ubisoft continues to push the boundaries of interactive entertainment. However, like any major company, it faces challenges in areas such as customer support and security. This review will delve into various aspects of Ubisoft's offerings and operations to provide a comprehensive overview.

Company Overview: Ubisoft has a rich history in the gaming industry, with its origins tracing back to 1986 in France. As a leading game publisher and developer, Ubisoft has a significant market presence, known for creating some of the most popular and enduring franchises in gaming history.

Product Range: Ubisoft offers a wide array of games spanning multiple genres, including action-adventure, shooter, role-playing, strategy, and simulation. Notable franchises like Assassin's Creed, Far Cry, and Just Dance are synonymous with the brand, and new releases are eagerly anticipated by the gaming community.

User Experience: The Ubisoft website is user-friendly, with clear navigation and easy access to game information. Account creation is straightforward, allowing users to manage their games and content efficiently. The digital storefront provides a seamless purchasing process, though some users may find the number of available editions for certain games overwhelming.

Game Quality and Performance: Ubisoft games are generally known for their high-quality graphics and immersive audio. Gameplay quality varies by title, but the company has a reputation for delivering engaging experiences. System requirements are clearly listed, though optimization can sometimes be an issue. Ubisoft is proactive in releasing patches to address bugs and improve performance.

Customer Support: Ubisoft offers various support channels, including a help website and community forums. While the company strives to be responsive, some users report slow response times during peak periods. The quality of assistance is typically high, and the community forums are a valuable resource for peer-to-peer support.

Pricing and Value for Money: Ubisoft's game prices are generally in line with industry standards. The company frequently offers sales and discounts, and its loyalty program, Ubisoft Connect, provides additional incentives for repeat customers. In-game purchases are present in many titles, which some players feel detract from the overall value.

Innovation and Development: Ubisoft is committed to innovation, investing in new technologies like VR and AR to enhance gaming experiences. The company is also dedicated to developing original content and intellectual properties. Collaborations with other companies and creators have led to unique gaming experiences.

Social Responsibility: Ubisoft has made strides in promoting sustainability and ethical practices within its operations. The company has initiatives focused on diversity and inclusion and is involved in community and charity work, though the extent and impact of these efforts can vary.

Security and Privacy: Ubisoft takes data protection seriously, with a comprehensive privacy policy and account security features like two-factor authentication. However, the company has experienced security issues in the past, which it has worked to address and prevent in the future.

User Reviews and Community Feedback: User reviews of Ubisoft games are mixed, with many praising the immersive worlds and storytelling, while others criticize the frequency of in-game purchases and bugs. Community sentiment is generally positive, though specific issues can affect the company's reputation among gamers.

Awards and Recognition: Ubisoft has received numerous industry awards and accolades over the years, reflecting its status as a leading game developer. Critical acclaim for its innovative titles and franchises is a testament to the company's creative achievements.

Future Outlook: Ubisoft has several exciting projects in the pipeline, with a strategic direction that includes expanding its existing franchises and exploring new markets. The company's plans for growth and adaptation to industry trends are promising for its future success.

Conclusion: Overall, Ubisoft is a powerhouse in the gaming industry, offering a broad range of quality titles that cater to various player preferences. While there are areas for improvement, particularly in customer support and security, the company's commitment to innovation and player engagement makes it a strong choice for gamers. Ubisoft's games are well-suited for players who appreciate rich storytelling and expansive worlds, and the company's performance and offerings continue to make it a major player in the gaming landscape.

How to file a complaint about Ubisoft?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Ubisoft in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Ubisoft. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against Ubisoft.

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Ubisoft contacts

Phone numbers

+1 800 952 5210 +1 (916) 445-1254 More phone numbers

Website

www.ubisoft.com

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