AOL
Reviews and Complaints

My name is Susan. My email address is [protected]@aol.com. 12 years ago, I received an email from an AOL.com member threatening to stalk, harass and hack me. For 12 years, I have stalked, harassed and hacked via aol.com. THIS complaint is about aol member, [protected]@aol.com who has been ALLOWED by aol.com to harass me 10 times in the past 3 months. This stalker sends me UNwanted amails. This stalker puts me on thousands of spam lists. This stalker sends me VIRUS and trojans. I report this member every single time and AOL is allowing this stalker, harasser, hacker to continue to harm me. I have saved copies. I have 12 years of this identical harassment through aol. The hacker group also stalks and harasses me in other ways and uses other emails. I know this group very well. This is the ANONYMOUS hacker group.

It is not a simple task.

You may not cancel online, imagine that. I not only notified them online to cancel my service and I forbid that they continue to make automatic withdrawals from my account.

Well, they did it anyway. I will be waiting on pins and needles to see if they can actually cancel everything properly.

In case you don't know, you must either make a phone call or send a fax.

Isn't it amazing that they don't make it that hard to startup service with them?

Of course, the entire time you are on the phone trying to cancel, they are trying to talk you into keeping the service, and then get snippy when they finally really it's a lost cause.

aol opened an account with out my PERMISSION.
I have no land line phone. I use verizon wireless.
HELP HELP HELP
from jan to june aol ran my card 16 times.
14 times the card was declined.
4 times they STOLE $155.80

I would like to press charges.

PLEASE HELP

After paying AOL for over 15 years last night our service was canceled without warning. In addition two weeks ago my computer was infected with a McAfee virus- McAfee also provided to us by AOL. Had to deleted McAFee and replace with Micro Trend to rid virus. Had to delete the over 600 returned unknown address messages . I called AOL to notify them of this- Hours of phone calls to tell them that we did nothing wrong have served no purpose. We are both in the technical field and do work from home and access to our account is imperative, yet we have been punished with no prior notice. I even sent the AOL "Community Action Team" a letter as they asked and was told this morning by a technician that "There is no one at AOL that can reactivate your account" ... wow. Wonderful customer service. Thanks AOL for treating us like criminals. I have finally reached a voice mail for TIm Armstrong, CEO of AOL- Wow there are no live people there.

TWX AOL has been withdrawing funds from my account each month for the past two years according to my bank statements. I have never used AOL, I had no idea how this could happen. I learned that with the purchase of my Dell Laptop two years ago, which had come with the option of using AOL as my internet provider, also came monthly charges. I had never used AOL, or given them permission to withdraw money from my account. I have always used AT&T for my ISP, and I receive a billing statement from them, along with the amount I owe each month.

I would like to impress upon to the rest of those whom has experienced this involuntary blatent type of cyber crime, it is THEFT, it is FRAUD, and it is a CRIME that will not be tolerated. It should be pursed to great lengths, perhaps too, great sacrifices. These Companies, and Parties there of, who are responsible for such illegal practices need to one day soon beheld accountable and to be penalized in a harsh and costly manner.

If the current laws in your state have not yet caught up with these unlawful acts of modern day scams, robbery, or LAISSEZ-FAIRE, then we must all take swift appropriate action towards bringing these conspirators to justice.

Complain to the BBB; call The Consumer Protection Agency listed in your local phone book, call your Congressman, and State Senators, file a Fraud Report at your local Police Department, call your local TV STATION, call, call, call, and above all put a stop to it with your Finacial Institution-close your account if necessary.

It is the responsibility of all to ensure the certainty of our destiny. Refuse future victomization by taking action today.

ACT NOW. GOOD LUCK & GO GET ' EM.

SHARON K.

Any other internet company requires you to register the id number on your modem. From t here you can either choose to use their browser or download AOL or Yahoo, etc.

I have been harassed continuously by 4 AOL members. I fear for my life. One of them passed along my name and personal information. Another did a public records search and is broadcasting my personal information, including phone numbers in a public chatroom.

AOL does NOTHING. They may terminate the individual's account, but these psychos can install another AOL account in a number of minutes.. and its ANONYMOUS.

Whereas if you have a way of tracking these indiduals by the IP identification number on their modem, or phone number if they are using dial up service. THESE PSYCHOS WILL NEVER-EVER BE ABLE TO USE AOL AGAIN FROM THAT COMPUTER.

THIS IS THE ONLY WAY TO STOP THESE PREDITORS. PREVENTATIVE, DEFENSIVE TECHNIQUES SUCH AS THIS IS THE ONLY WAY TO STOP CHILD PREDITORS, SEXUAL PREDITORS, PSYCHOLOGICAL PREDITORS-WHATEVER YOU WANT TO CALL THEM.

I did go to the police, because I was getting phone calls in the middle of the night. Other than suggesting I change my phone number there is no other way to stop it.

My address is out there in cyber land. I know who trafficked the information, but NOTHING can be done about it.

LETS START A CLASS ACTION LAW SUIT AND PREVENT THIS FROM HAPPENING TO ANYONE ELSE!

I have recently been sent to a Collection Agency due to improper billing by AOL. While living with my fiance I called Aol for internet dial up services which were to be billed to my fiance's phone bill. I moved out the end of December leaving the computer behind. Since the internet was not in my name I did not feel it necessary to cancel services. In February of 2007 my ex canceled the Aol internet. He has proof of payment up until the cancellation date through AT&T but AOL claims they have not been paid. That's when I started receiving bills in the amount of $61.80 for 2 months of service from November and December. When I call to speak to a supervisor they simply say, "No one is available at this time." They will not resolve this issue with us stating it is an AT&T problem to talk to them but they will not contact them, that it is our responsibility.

I told them I wanted records sent to my ex from July of 2006 to February 2007 and to hold the account until this is resolved with a supervisor. The next letter I received from AOL was stating I was reported to a collection agency. My ex is still waiting on the billing records. I have come to find out Aol has been involved in several law suits in reference to their billing tactics.

This company is known for their "Double Billing" issues. I, along with several others are fed up with this company!

AOL IS NOT A GOOD COMPANY . SO MANY TIMES IT TELLS ME THAT THERE IS A MOMENTARY FAILURE, PLEASE SEND AGAIN ETC..ETC... WHILE AT THE SAME MOMENT I HAVE CORRECT ACCESS WITH OTHER SERVICES ! LIKE GMAIL, YAHOO ETC...,
I HAVE BEEN FOR YEARS WITH AOL AND I WONDER WHY ? I DO HAVE TO BE A MASOCHIST AND VERY STUPID TO CONTINUE USING THE SERVICES OF AOL .SENDING PICTURES ALWAYS FAIL BECAUSE OF THE SHALLOW CONTENTS PERMITED . JUST THE NAME SOUND GOOD, IT IS A LAMENTABLE OPERATION WITH A VERY POOR SERVICE, never any one to answer, HOPE "AOL" GET OUT ONE DAY OF THE INTERNET MAP . THAT IS ALL WHICH IS DESERVED AFTER HAVING ABUSED ECONOMICALY OF SO MANY CLIENTS
GERARD HAMELINE
[protected]@aol.com

I am totally devasted! Aol has suspended my account without giving me any reason. I have been with aol for 15 years - all my contacts, personal and business, are in my aol address book. I cannot even get to talk to anyone. I have sent a federal express letter to aol in dulles virginia, to release my address book but no response. I have called aol every day, - nobody can help me. This is absolutely criminal, I cannot find any of my clients' e-mail addresses nor telephone numbers. Aol is putting my out of business! Someone has to go after this most criminal action with aol! If anyone can help, please contact me!

I have been an AOL customer for over ten years. About two years ago, I purchased DSL through Charter Communications but I wanted to keep my AOL email addresses. AOL offered me a package for $ 9.99 per month. I took it. For about one year, I was charged $ 9.99 per month on my debit card. Then all of a sudden, I was charged $ 109.99 on my debit card.

Immediately upon learning of the error, I contacted AOL by email and contacted my credit union to inform both that this was an error that needed to be corrected. After writing several emails to both AOL and my credit union, I have not received one dime of a refund.

I like AOL as an ISP. However, their accounting and customer service policies are horrible. In my opinion, AOL's practice of charging a debit or credit card more than they have been authorized to charge is fraud and should be treated as such.

I know that the extra charges, etc are not mistakes because if they were mistakes once the mistakes were brought to customer services' attention they would be corrected. No such luck with this company.

I am extremely disgusted that a company of this size would continue to take advantage of their customers.

I still do not know who you are and never did. The phone number on the will is
[protected].

I cannot get through the phone number. My debit card has been canceled.

I you want for expose them contact me and [protected]

No one authorized you to withdraw any funds from my debit account. How did you get access to my card information ? I understand that's illegal ! I want my funds returned to me, now! I need to hear from you today concerning giving me my funds back...Thank You! This transaction took place on 03/03/09 in the amount of $98.70.

Has anyone tried to cancel their AOL account? Well, it is next to impossible. I have had AOL as my ISP since 2000. In the last 2 years, I have become very dissatisfied with their (a-hem) 'service'. I can't tell you how many times I have recieved the message: "the server is busy", and then, if I do get on, I am logged off. AOL has taken away 'AOL Pictures' and free spyware service; however, the price keeps going up and up. Oddly enough, the monthy service in the last 4 payments has been different everytime! My last automatic withdrawal from my checking account was close to $33.00...3 weeks after my LAST payment. Can you say RIPOFF? I have tried to cancel my account. HAH! You can't do it online. I called 2X and both times after being on the phone for over 45 mins, I was hung up on! So I sent them 2 certified letters. Both letters were refused and sent back to me. I tried faxing them, but that's a waste of time, because they can say they 'never got it'. I've had it. I am contacting my bank who will stop automatic withdrawals. I am also contacting the Better Business Bureau. This is pure bull$%@#! Don't sign up for AOL...Yahoo is free and I have not had any problem with them!

Ordered a Visioneer 8700 for $79.99 w/ a $20. MIR. Everthing went good except the rebate took 3 mths!

AOL is set up to rip off people, generally if using their free 90 day trial you will be charged monthly. Their automatic cancellation program does not work and customer's can expect numerous monthly bills.

This is at epidemic proportions with over 4, 800 reports and I would suggest writing Himmelstein and the FBI's Internet Fraud division. Make sure your report and get a confirmation number for your cancellation from AOL. I would also keep calling AOL and daily for weeks. Block their phone lines and accounts as a way to say 'no more'. Press charges..

On 12/31/08 a withdrawal of $32.90 was made from my checking account at my credit union. the information given was as follows:
Id [protected] co:TWX AOL SERVICE. I have no idea how they(whoever "they" are?) got my account # or how this can happen.
What can be done to stop this from happening and how do I get my money back?
Brian Sticht

For the past year or so my wife's credit/debit card has been charged $32.00. She had been bringing it to my attention but I was sure that the charges were legitimate. It wasn't until recently (a couple of weeks ago) that I finally realized the charges were in fact unauthorized, for we have not been customers with AOL for over 5 years. I notice there has been a number of complaints by individuals having the same issue. Please give me any assistance available that I may resolve this issue and possibly receive a refund of every unauthorized deduction made by TWX AOL.

AOL has shut down my business! I have been approved by AOL to send mass emails for my business. Recently I have recived error messages (3times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was! I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor. I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. AND AOL HAS SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL!

AOL took my money to provide internet access and web hosting. On 10/31/08 they discontinued providing web hosting at Hometown.aol.com and refused to provide access to my data. If you have the same problem, I found a solution to get into the AOL FTP site without using AOL software (which no longer works).

Use an FTP client like FTP Voyager and log in using the following information:

URL = ftp.hometown.aol.com

default directory = "your AOL screen name"

log in = "your AOL screen name"

password = "your AOL password"

This won't work if you try to use anonymous log in

My Mother is 80 and has tried for close to a year to cancel her AOL service (she hasn't had a computer for months). TWX*AOL SERVICE 0808, [protected] continues to bill her checking account each month. I don't even understand the charges. She has tried calling them but they say they can not help her unless she gives them her e-mail address and password. She has not used either for months and has forgotten them. I have now stepped in to try and resolve the issue but getting the run a round. I have provided my e-mail address for feedback.