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4.4 1 Review 13 Complaints
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FastSpring Reviews 14

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FastSpring Best ever

Total and COMPLETE SCAM! By design, this company evades resolution by making any human contact IMPOSSIBLE!

Recommendation: Steer clear of these fraudsters.

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Update by Michael R Ouellette

Requesting human contact. FS Whatever this is, fraudulently billing me and only provides a Fake phone & website for resolution!

Update by Michael R Ouellette

Why is ALL your contact info FALSE?! Fake phone numbers and website. No email follow up..

Update by Michael R Ouellette

What does it take to speak to a representative?!

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FastSpring Complaints 13

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FastSpring I was led to a tasked site for fastspring to enter my personal information and contract a subscription for a company of which I am not aware if

I was led to a tasked site for fastspring to enter my personal information and contract a subscription for a company of which I am not aware if nor can feasibly pay for a $39 subscription for. I would like fastspring to ensure that this subscription is completely cancelled and please remove my personal information. I have gotten through to their customer service who has told me the subscription is cancelled however I still see the subscription active on the account page.

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Z. Lebsack
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I'm being charged for a subscription that I was not aware of. Immediately after receiving the charge, I contacted FastSpring to have the charges refunded since I do not use their products. I was given ZERO warning that I was going to be charged and that I had a recurring charges set to automatically come out of my PayPal address. I believe they automatically charged my account without my knowledge or notice. And now they have ignored my requests.

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J. Hilpert
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I have a revolving payment of $97.00 to my PayPal account for SpingFast which I never signed up for. This is fraud and unaccountable. I filed a company with my back today to stop this. I want a refund

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FastSpring 11/03 $72 AUD i would like a refund

11/03 $72 AUD i would like a refund. I have tried contacting tasked but they have no contact details, i did not authorise them to use my card. Fastsprings number does not work. i did the free trial and tried to cancel it but there was no cancel subscribtion and no where did it tell you how to cancel, i was not aware i would be oaying so much and the site did not work as described, the premium content does not work when you go into it nothing comes up its just blank. so i would like a refund.

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A. Koch
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I woke up to a charge from a company I have never dealt with called FASTSPRING 40 in the sum of $39.96. 0600 is the last four digits of the transaction number. I would like a refund immediately for this is going to cause another purchase not to fully be made and cause a whole new hell.

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J. Grimes
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I have been receiving charges from this company since April and I have not signed up for anything! The first charge was $2.11, the next 3 charges were $43.25, $42.59 and $42.59. This is absolutely ridiculous and I want my money back!

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L. Prohaska
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7/14 I was billed for two different software products I did not order and I want future orders/billings to cease immediately. I also want my money refunded. Quick Driver Updater Pro. $19.97 Bright Market LLC. $19.97

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R. Pagac
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I was charged an automatic payment of $8.00 off my PayPal account on 7/18 for FastSpring. I do not know this company and did not purchase anything from them so I don't know why an automatic payment of $8.00 was charged through my PayPal account.

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FastSpring On May 23 I got an email stating that I made monthly subscription purchase in the amount of$399.00 with a software company name FastSpring

On May 23 I got an email stating that I made monthly subscription purchase in the amount of$399.00 with a software company name FastSpring on my PayPal account. The transaction is fraudulent because I never made the transaction so I'm assuming someone hacked my PayPal account making this purchase. I have been trying to file a dispute with Paypal who keep telling me that the transaction wasn't found fraudulent, that's not true. I just want this issued resolved by having my money placed back in my account.

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A. Graham
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I am charged 49usd from my PayPal account and I haven't ordered anything. I wanna have it refunded please. I want my money back .Do send back to my paypal y***@gmail.com. I need that money for medical expenses. Thank you.

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R. Hackett
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On April 29, this company charged $24.99 to my paypal account.They charged my for internet security which I did not get. I would like my money refunded.

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M. O'Reilly
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Received two charges from FastSpring for 62.98 and 42.70. The email associated with these charges is not mine. I did not purchase anything online for these amounts. Customer service number directs you to an email address, no person to contact. Refund my account and cancel whatever bogus thing this is !

Is FastSpring Legit?

FastSpring earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: FastSpring stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights FastSpring's reputation as a trustworthy leader in their field. Customers can rely on FastSpring's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for FastSpring. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

FastSpring resolved 92% of 13 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

The age of FastSpring's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fastspring.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fastspring.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

FastSpring as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

The FastSpring website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up FastSpring and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Fastspring.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Fastspring.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from FastSpring.

However ComplaintsBoard has detected that:

  • FastSpring protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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FastSpring was purchasing a service for 9.99 a month

was purchasing a service for 9.99 a month . fast spring took my money twice . saying that the transaction was denied . when in fact it is not denied and was completed . contacted and they say there fraud pervention flagged it . i use this paypal address every day and never had any trouble . April 7 at 4:53:41 AM PDT Transaction ID: 6***073353T April 7 at 4:53:41 AM PDT Transaction ID: 6***073353T if there is any fraud being commented it is with fastspring as there have been many reports of the same thing .

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K. Hill
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Receiving notices from PayPal of bills paid out to FastSpring - bills I never authorized and wondering if this is some scam. Reported to PayPal and hopefully to FastSpring. Transaction ID's 58774639WP520694V and 9N***4V. Just needed this reported incase there are others being reported. Don't know how to upload documents, so gave the transaction ID;s

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C. Reynolds
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Woke up to see that i was Charge $49 By a company i never heard of. I want my money back and shut the damn company down

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D. Waelchi
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I keep having a charge of $21.74 twice a month from both fast spring and fs safe care for something I have no knowledge about. I have tried to speak to someone about this but am unable to contact a live person. This has gone on since last November. I have no registration number or receipt.All I have are two charges taken from my Buy power Card every month and have no idea or explanation as to what they are for. Please help.

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K. Botsford
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So today I woke up to a 149.00 charge on my credit card (2385) from a company that I have no clue about. I request an immediate refund.

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FastSpring We severed with DomainNameSanity, now run by FastSpring, and were told that a charge of $173.25 on 9/01 would be removed

We severed with DomainNameSanity, now run by FastSpring, and were told that a charge of $173.25 on 9/01 would be removed. It has not been removed, and when I tried contacting them there was only online help, but they charge $1 to speak to someone. I explained that this is a billing question but was connected to this technical help for #1 site both times. This is unsatisfactory, and don't know how to resolve this. Both telephone numbers (on my credit card statement and on their site) refer you to FSPRG.com, so there is no way to connect to a person, or to someone online who can help.

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FastSpring I purchased a Gabfire-designed Wordpress theme and website hosting service through FastSpring on July 11

I purchased a Gabfire-designed Wordpress theme and website hosting service through FastSpring on July 11. Minutes after my purchase, I requested a refund when I realized the product and service I had purchased were nonexistent. FastSpring responded by saying I have to take it up with Gabfire (the product provider) and that Fastspring only processed the order. Well, Gabfire appears to be out of business as they are not answering my emails, have no phone number, and the CEO moved on to another business venture. FastSpring sold me a nonexistent service from a product provider that is no longer in operation. What a scam!

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FastSpring On 3/12 - 3 fraudulent charges were posted to my debit card; all three charges were for $75.26

On 3/12 - 3 fraudulent charges were posted to my debit card; all three charges were for $75.26. I was notified of the charges by may financial institution. The bank advised I need to call the company at provided the phone number 877.327.8914; I called, all it is is a recorded message advising to go to a website. I did, looked up the charges and it indicated they were going to a bogus email. I attempted to advise them, via the website the charges are fraudulent, unauthorized and not made by the card owner. No one from the company has contacted me either phone or email. No phone number could be found. The lack of communication or caring about fraud is extremely troubling.

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FastSpring while surfing for freelance work, I got to visit the free 7 day trial period, I simply wanted to see, what exactly it has but there was nothing

while surfing for freelance work, I got to visit the free 7 day trial period, I simply wanted to see, what exactly it has but there was nothing related. so I didn't use any services, but there was a deduction on 25th jan 2021 from my card and immediately I contacted the customer care and wrote the mail as well that please check there is no subscription valid now for coming month, hence the deduction should be refunded. but they are hardly bothered and there is no revert from the service provider. my query is while deducting the amount when you are so active, why don't you act as the complete mediator between customer and the service provider. That is my hard-earned money and why should I pay when I did not acquire or use any services. My humble request is to refund my amount back. Regards

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FastSpring On 11/25 a charge of $26.00 appeared on my credit card by fsprg.com

On 11/25 a charge of $26.00 appeared on my credit card by fsprg.com. I do not recognize the company making the charge nor does fsprg identify the seller. Calling the company by phone or attempting to reach them through their website did not lead to access to any person or technique to identify . Since the original source of this charge is not identified and I cannot reach the company to find out, I should not be expected to assume the charge is legitimate. If fsprg is a third party they should be required to identify who originated the charge and the date so that customers can monitor their bills for possible.fraud. They should not be forced to conduct an investigation to determine the legitimacy. I would like my $26 charge reversed and the company mandated to identify the real source of the charge.

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FastSpring On 7/22 I was charged an 'automatic' payment on my PayPal account through this company

On 7/22 I was charged an 'automatic' payment on my PayPal account through this company. When I contested the charge I was directed through FastSpring to a company called ZeveraHost for order ZEV31807S. There is no contact other than email. I emailed ZeveraHost on 7/23 and asked what the charge was for and was only advised that they "cancelled" my subscription effective 7/22/2022! I cannot find any information about this company other than it is "cloud" based. I have no cloud services nor do I EVER authorize automatic payments through PayPal. I have asked both FastSpring and ZervaHost repeatedly what this alleged account is for but they only tell me I paid for it and it has been canceled a year from now. PayPal will not assist as this company claims it was a subscription - but refuses to send them documentation or confirmation that I authorized anything either.

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FastSpring In Spring 2019, I subscribed to the FamilyTime service which is a service to monitor your child's cell phone usage and GPS

In Spring 2019, I subscribed to the FamilyTime service which is a service to monitor your child's cell phone usage and GPS. It said it had a trial period and could be cancelled. Within 24 hours, I realized this app was not going to work for me as all functions didn't work on my device. I tried to get a refund and they told me they could cancel my subscription but there was no way to refund me. They tried to problem solve the app problem with me but were unsuccessful. The charge was about $30 for the year so I cut my losses and let it go. Today, March 24, I received an email from them that they charged my credit card for my yearly subscription. I checked my credit card and the charge is pending for $29.02. I immediately replied stating I had cancelled this a year ago and did not authorize this charge. I have not gotten a response yet. I will also be contesting it through my credit card company.

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FastSpring Fast Spring is a 3rd party billing company that does customer billing for thousands of companies around the world

Fast Spring is a 3rd party billing company that does customer billing for thousands of companies around the world. They recently billed on behalf of Ahrefs, a company that provides a digital online subscription service to my company, that included sales tax. My company is located in the State of Florida which does not tax digital products that do not include tangible physical property. Although there is no Florida statute that directly discusses taxability of digital products, the Florida Department of Revenue has ruled items electronically delivered that lack physicality are not taxed. Attempts to contact Fast Spring by email have been replied to once then ignored. For FastSpring Support Case Number [protected] - Ahrefs [ ref:_00D80dhNH._5001E1P72KO:ref ]. The reply was... All products are now taxed at more accurate rates validated by an upgraded tax engine. In some cases, tax rates for products will change to be compliant or become eligible for tax-exemption in certain regions. This is one of those cases. I replied this was an error and cited the information mentioned above. The email was not given a reply. In addition efforts to contact Ahrefs were directed to a FastSpring online cite https://questionacharge.com/. The cite states that billing issues will be forwarded to the company (Ahrefs) who billed you to be addressed so it would best to send the issue to them directly. This is ludicrous because FastSpring is being paid to do the billing! A complete circle of nonsense and corporate mismanagement.

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FastSpring Good Morning, I paid for a one-year app service with Family Time to monitor our minor child's new cell phone in terms of geo-fencing, limiting

Good Morning, I paid for a one-year app service with Family Time to monitor our minor child's new cell phone in terms of geo-fencing, limiting access to installing new apps, monitoring his chat/contacts, and setting boundaries for times to use his phone. The app did not work despite multiple interactions with the Family Time customer service team. We un-installed and re-installed at least four times and did not get any better results. The 'dashboard' metrics all read 'zero' meaning no data was being uploaded to the app. We requested a refund, and they denied it stating that we purchased the app on a promotional / discounted rate ($36 for the first year) and were therefore ineligible for a refund. Our reasoning for this dispute is that the product never worked and was therefore defective. The below is a cut/paste from the email string with their Customer Service rep: Request #445291: Sara Jones (FamilyTime) Feb 29, 9:15 AM PKT Hello Jaye, (she has my name wrong!) Thanks for contacting FamilyTime customer support. Sorry for the inconvenience that may have caused you. https://familytime.io/legal/refund-policy.html [Scroll down to "No Refund Scenarios"] Please follow the above mentioned web link regarding No Refund Scenarios which are listed below as well. No-Refund Scenarios No refund can be issued to FamilyTime customers in case their reasons for a refund are completely beyond FamilyTime control. They include, but are not limited to: 1. The child phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.). 2. The carrier is changed by a child phone which leads to the loss of Internet connectivity and consequently improper functioning of FamilyTime application. 3. Update of operating system. 4. Child device was reset to original factory settings. 5. The customer does not follow the installation guidelines of our customer support team. 6. The customer does not accept technical assistance. 7. The customer does not have access to the child phone or does not know the password to unlock it. 8. The child device runs unsupported operating system. The following Operating Systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada (FamilyTime supports iOS and Android only). 9. Personal reasons (I've changed my mind, I've made a purchase by mistake, Software was not used, etc.) 10. Customers who have opted-in in any kind of promotion/discount offer are not eligible to avail refund. Thank you, Sara Jill Feb 29, 12:10 AM PKT Hi Sara, I will be contacting the ComplaintsBoard.com to intercede on my behalf and working through my credit card company to dispute the charge. If you'd like to reconsider to save both parties the extra lift, I would certainly appreciate it. The app did not work, and you would be extending good customer care to approve my request. Please pass my request up your chain of command for another look. Kind regards, J *** Sara Jones (FamilyTime) Feb 28, 11:59 PM PKT Hi Jill, Thanks for contacting FamilyTime Customer Support. Sorry for the inconvenience that may have caused you. We went through your account details and it seems like you went for the Upgrade which means you had availed the discount offer. In this scenario, you do not get 3 days free trial although you get charged instantly. You can cancel your subscription at any time but we are afraid we cannot offer you a refund due to Upgrade which means discount offer. Please let us know if you need further assistance and we shall be there at your service. Thanks Sara. Jill Feb 28, 6:06 PM PKT Good Morning, We have done this four times already with no luck. Please refund our money. Kind regards, Jill Olivia Andersen (FamilyTime) Feb 28, 5:58 PM PKT Hello, Thank you for contacting FamilyTime support. We apologize for the inconvenience this may have caused. Please go to the following steps. For children Restart the child device For parents Logout restarts the device and login again to the main app dashboard. Check if Internet is available on both parent and child devices. For further assistance do not hesitate to contact us. Greetings. Olivia A Jill Feb 28, 8:56 AM PKT Hi Miss Olivia, None of the metrics work ... e.g. apps were installed without my consent, geofence did not alarm me, text messages were not scribed, phone calls were not logged ... all the metrics show zeros as if the phone has not been used at all. I contacted your very nice customer service reps via live-chat, and they had me uninstall and reinstall several times with no luck. They also tried adjusting my child's account and syncing the devices with no luck. The app has been 'glitchy' and just seemed to stop working or 'freeze' up on both phones. Kind regards, Jill Olivia Andersen (FamilyTime) Feb 28, 8:49 AM PKT Hi Jill, Thanks for contacting FamilyTime Customer Support. Sorry for the inconvenience that may have caused you. Please tell me which specific feature is not working on your child device? Could you please elaborate more clearly? Thanks, Olivia. Jill Feb 28, 3:47 AM PKT Hello there, We purchased your app yesterday, and I've been helped by a few of your awesome online chat personnel, but they can't seem to solve my issue w/ not being able to see anything on my child's app. We've installed / uninstalled / re-installed a few times without much luck. They tried making some changes to my son's account, but his stats all still show up as 'zeros' even though we ran a few tests. At this point, we are so frustrated and would like to respectfully request a full refund. Please advise, thank-you. Kind regards, J

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About FastSpring

Screenshot FastSpring
FastSpring is an e-commerce platform that specializes in helping businesses of all sizes sell their digital products online. The platform provides a wide range of tools and services that allow businesses to focus on their core product and leave the complexities of e-commerce and payments to FastSpring.

With FastSpring, businesses can easily create their online store and set up their product offerings in minutes. The platform is designed to be intuitive and user-friendly, so even those without any technical knowledge can get up and running quickly.

FastSpring also provides businesses with a variety of payment options, including credit cards, PayPal, and more. The platform accepts nearly all major currencies and supports multiple languages, making it easy for businesses to sell globally.

One of the most significant advantages of FastSpring is its focus on security and compliance. The platform is PCI level 1 compliant and adheres to the highest standards of security and compliance to protect both the merchant and the end-user.

FastSpring also provides businesses with a variety of marketing and promotional tools to help them drive traffic and sales to their online store. Merchants can create promo codes, discounts, and bundle product offerings to increase conversions and drive revenue.

In summary, FastSpring is an all-in-one e-commerce platform designed to help businesses sell their digital products online easily. With its user-friendly interface, a wide range of payment options, focus on security and compliance, and marketing tools, FastSpring is a go-to platform for businesses looking for a reliable and effective way to sell their digital products online.

Overview of FastSpring complaint handling

FastSpring reviews first appeared on Complaints Board on Mar 24, 2023. The latest review Best ever was posted on Nov 17, 2023. The latest complaint I was led to a tasked site for fastspring to enter my personal information and contract a subscription for a company of which I am not aware if was resolved on Apr 24, 2023. FastSpring has an average consumer rating of 5 stars from 14 reviews. FastSpring has resolved 12 complaints.
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  1. FastSpring Contacts

  2. FastSpring phone numbers
    +1 (877) 327-8914
    +1 (877) 327-8914
    Click up if you have successfully reached FastSpring by calling +1 (877) 327-8914 phone number 0 0 users reported that they have successfully reached FastSpring by calling +1 (877) 327-8914 phone number Click down if you have unsuccessfully reached FastSpring by calling +1 (877) 327-8914 phone number 2 2 users reported that they have UNsuccessfully reached FastSpring by calling +1 (877) 327-8914 phone number
    +1 (770) 846-9163
    +1 (770) 846-9163
    Click up if you have successfully reached FastSpring by calling +1 (770) 846-9163 phone number 0 0 users reported that they have successfully reached FastSpring by calling +1 (770) 846-9163 phone number Click down if you have unsuccessfully reached FastSpring by calling +1 (770) 846-9163 phone number 1 1 users reported that they have UNsuccessfully reached FastSpring by calling +1 (770) 846-9163 phone number
    Customer Service
  3. FastSpring emails
  4. FastSpring address
    801 Garden St Ste 201, Santa Barbara, California, 93101-7501, United States
  5. FastSpring social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
  7. View all FastSpring contacts
FastSpring Category
FastSpring is ranked 85 among 310 companies in the Web Services category

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