Twoo.com’s earns a 4.6-star rating from 0 reviews and 300 complaints, showing that the majority of users are exceptionally satisfied with social networking experience.
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Replied
please fix my account!
I put in a complaint before, but I will do it again, just to make sure. I wanted to get a one week membership for 7.99 and twoo.com charged my card for well over $30! I want this fixed immediately. I wanted a one week membership, so there's no reason for this and I want my money back immediately! How can you randomly charge my card like this? I do not trust your site! I also noticed that on 2 other occasions you charged my card for no reason! Yes, you refunded my account on those occasions but why are in my account in the first place?
Fix this issue and please stop invading my account!
Samuel gilmore
The complaint has been investigated and resolved to the customer's satisfaction.
Please send us the email address linked with your account so that we can check why you've been charged. It's most probable that you've been charged once your free week of Premium ended. When you've received your free week it was clearly stated that you'll be charged for subscription once it ends unless you stop your subscription which you can do in your Settings. I'm sorry you've been surprised by this.
Regards,
Aleksandra
Team Twoo
Replied
unauthorised charge of my debit card for 1099.00 indian rupees
Hi twoo team,
i have a premium acccount with your chatting site twoo.com where my email id is [protected]@gmail.com
well i have been charged for 1099 rupees with no authorization of mine and without any reason
firstly i want to know for what service have you charged my card whereas i can see i have not been offered any service nor i can see any credits added to my account for the amount you people have charged
i need my money 1099 rupees back into my account, it is very unethical that you people save my card details and charge my card illegaly without my authorization
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Please let me explain why you have been charged. The Daily First in Search pack is a subscription service. When you upgraded it was clearly stated at the checkout and in your payment confirmation e-mail that you will be charged every month until you cancel your subscription, which you can do in your Settings. I’m sorry that you have been surprised by this. I can see that we've already stopped your subscription so that you won't be charged for Daily First in Search unless you choose to reactivate it.
Regards,
Aleksandra
Team Twoo
Replied
unauthorized card charge of 1099.00 rupees
My mail id is [protected]@gmail.com.
Today 21st december 2016, Twoo didnt give me an option to unsubscribe their service and instead the card number authorized only for auto subscription used it while i clicked on to check other service price and without asking me for card details it directly took the money. 1 transaction of 1099 .Please stop my subscription and refund the money. This is unethical. first you dont give an option to unsubscribe, the only option you give is to extend and when one clicks there to look for more option you directly charge them. This is not acceptable.please refund my money back into my account to avoid any further legal action by me.and provide me the reason for charging my card of 1099 .00 Indian rupees
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Please note, that according to our system you have not been charged on 21.12.2016. Do you have another transaction in mind? If not, please send us a confirmation of your payment from 21.12 and we'll look into it
Regards,
Aleksandra
Team Twoo
Replied
auto renewal
Hello,
Before two months itself you automatically detected amount for premium account. On that time itself I clearly mentioned, I don't want any premium account in future. But again now you gave one week free time, and auto renewed for another 3 months. I never ask you to activate. How can you activate ? I want my refund . I told so many times, I never ask you free time service or never ask you to activate, now you are saying after free service auto renewal will be active, I clearly mentioned before two months itself I don't want any paid services. Have attached the screen shot pls check
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that we've already organised a refund for you.
If we can help you with anything else, let us know.
Regards,
Aleksandra
Team Twoo
Replied
deducted my money without intimation
My mail id is [protected]@gmail.com Twoo didnt give me an option to unsubscribe their service and instead the card number authorized only for auto subscription used it
27 DEC 2016 you people deducted money from my credit card . I need the refund . because i want to subscription for 1 month only i.e of rupees 320 but with out my intimation you have deducted rupees of 2 transactions of 960 and 2700 extra as premium for 3 months i want my money that is also without my intimation from my credit card
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Please note that you've been charged for the first time on Twoo. That means that in order to complete your transaction you had to provide all of your payment details as well as accept payment conditions of the site. As it was your first transaction on Twoo we're not able to organise a refund for you (as it's stated in our Conditions, payments on Twoo are non-refundable)
If we can help you with anything else, let us know.
Regards,
Aleksandra
Team Twoo
Replied
sending me emails from a recently deceased person who was a dear friend
I received an email today sent to debbie.[protected]@hotmail.com from twoo saying Lewis Dixon has sent me a message, well I can assure you he has not left me a message as he died on 21st November from a sudden heart attack how dare you send messages like this which are quite clearly false your company is disgusting what kind of company needs to say such lies in ordet to generate business i am so distressed about this matter as my friend is dead you have obviously lied saying that' he sent me a message so explain why you have done so ?
your reply is pathetic just like your spelling !
my friend would never invite me to a dating site he is fully aware that i am married and neither did he send me a message before his death on this site as i was in touch by phone, your company is obviously desperate for visitors so much so that you invent messages .
as for sending you a copy of the death certificate how the hell would i have that ? either you remove the deceased and myself from your company mailing list or else i will take action against your company !
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. You should not receive emails from Twoo from now on.
We'd like to point out that we never send invitations to our user's consent. To send an invitation our users need to enter the password to their email inbox on the site. Users may decide not to do that and in such cases the site doesn't have access to the list of their contacts and is not able to send them invitations.
When you receive an invite from Twoo you can use the 'Unsubscribe' link in it to stop the invitations. If you do that you won't receive any emails from Twoo in the future.
If you have any other questions, let us know.
Regards,
Aleksandra
Team Twoo
Thank you for your message. We're very sorry for your loss. We can assure you that we don't send any invitations without our user's content. It's possible, that this person agreed to send an invite to you before he passed away. We can delete this account from the site, however in order to do that we need a copy of a death certificate to confirm that this person have passed away. You can send it to us at info-en@twoo.com. As soon as you do we'll delete this account.
Regards,
Aleksandra
Team Twoo
Replied
twoo has deducted money and saved my card details
My mail id is [protected]@india.com. Today 21st december 2016, Twoo didnt give me an option to unsubscribe their service and instead the card number authorized only for auto subscription used it while i clicked on to check other service price and without asking me for card details it directly took the money. 2 transaction of 960 and 480.Please stop my subscription and refund the money. This is unethical. first you dont give an option to unsubscribe, the only ption you give is to extend and when one clicks there to look for more option you directly charge them. This is not acceptable.
Thank you for cancelling second transaction. But do you understand you are not suppose to use my card details validated for auto renewal while trying manually? What if I want to use some other cards. I had just clicked there assuming I'll get further options and somehow I'll see my card details which I can remove. I want the compete refund. Just shut the crap up. It's been days I'm trying to explain your website's ineffectiveness. I'm not paying for it. do not give me rebuttals. And if you do not have the ability to understand the situation, kindly refer me to someone sensible. Please don't waste my time. Refund and remove the details.
Would you care to respond now? I need my refund. I dont require your service.
No, for your very kind information, I clicked on the links trying to figure out how do I unsubscribe as there was no option to do so. You trick us this way. I have my card details to auto renew but why didn't it ask my card details while such manual billing. You just charged basis my card details validated for auto renewal purpose. Yes I want to unsubscribe and get the full refund. I don't care delete my account of necessary. But I want the refund of both the transactions and my card details to be off your system. Immediate attention please.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that we've organised a partial refund for you already. Unfortunately, as we've mentioned, we're not able to refund the payment fully.
If you have any other questions, let us know.
Regards,
Aleksandra Team Twoo
I can see that your second transaction has been cancelled already. Please note that you've been informed when making your purchase that transactions on Twoo are non-refundable. That's why we're not able to organise a full refund for your first transation.
Is there anything else we can help you with?
Regards,
Aleksandra
Team Twoo
Thank you for your message. We can assure you that we never take money from your account without your permission. You can stop your subscription at any time in your Settings. The payments you've made today were not automatic and you had to trigger them. Are you sure you don't want to use the Premium that you've bought? You'll lose all of the addtional features that it gives you.
Regards,
Aleksandra
Team Twoo
winner of a prize
All I know is you keep emailing me and gmailing me that I've won this certain amount of cash for some code on my profile..either tell me how to collect or stop wasting my time..about tired of all your girls from Ghana anyway.all they want is for a man to send them money.
Do I need to get an attorney..I am just a man in search of a life long companion and friend not a bunch of scamming bull crud.doin the Ghana thing and the fake money lottery is just wrong as a business.thank you for time and have a blessed day today and every day..
The complaint has been investigated and resolved to the customer’s satisfaction.
The message you received is a scam and Zorpia does not hold any games or lotteries from which users may win a large amount of money. You may report those fraud users to us by sending an email support@zorpia.com or clicking/tapping the 'report abuse button' found in their profile or in their message to you.
deer sir,
iam bikash sarkar, i receved on massege my email id,
Stella
We wish to inform you that your profile has
emerged winner to the sum of 850, 000.00 Pounds.
For Enquiries contact the zorpia Admin office
ZORPIA ADMIN OFFICE
Email: zorpiaawardoffice1 @foxmail.com
Name: Mr Leonardo Juan Sebastián
The message you received is not an official contest of Zorpia or it is scam and Zorpia do not held any games or lotteries from which our users may win a large amount of cash money. Disregard that kind of email or message and it is scam.
Also, you may want to contact us by sending an email to support@zorpia.com or by going to our contact us page here: http://zorpia.com/contacts and choose "account and technical problems".
Again, thank you. Your help in reporting this content is greatly appreciated.
Replied
credit card charged twice
17th Nov and 3rd Dec 2016
The card was charged twice and i no more need this account to be activated or to be charged. it is really annoying that without checking for renewal you charge the card.
I also found that its a fake website not connecting friends.
This website is charging accounts without prior information. any one subscribing this website must first avoid giving any bank details to this website
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. We can assure you that we don't charge our users without their consent. Please send us the email address linked with your account here or contact us at info-en@twoo.com and we'll look into this issue and explain why you've been charged.
Regards,
Aleksandra
Team Twoo
Replied
fake account
A persons have came across an account that is NOT mine, however it has all of my personal information on it including pictures of me when I was 13-14 and I would like it taking down immediately. I defiantly did not make this account, I believe that the email address does not exist anymore as I have tried doing some research on this matter. With the pictures I believe this account has been on some time. I would like all of my personal information and pictures taken down as I believe this is my right.
http://en.netlog.com/iamtheleelee/photo
I have attached the link above.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you very much for your message. Your Netlog account has been deleted. It may still be visible in the Google Search results until Google updates its database, but it should disappear soon. If you wish to speed up the process, you can contact Google or request the deletion here: https://support.google.com/websearch/troubleshooter/3111061
If you have any more questions, don't hesitate to contact us. Have a great day! :)
Regards,
Aleksandra
Team Twoo
Replied
unauthorized credit card charges
hello,
I am from Israel. you have charged my credit card ( VISA) 4 times on this month, Nov 2016 once in 08.11.16 and three times on 12.11.16, without my permission or authorization. i demand for full refund immediately!.
My name is Rebeca Neeman, email account on facebook: [protected]@yahoo.com.
cell no.: +[protected]
regards,
Thanks in advance
Rebeca Neeman
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Could you please send us the email address linked with your Twoo account or contact us via info-en@twoo.com? We'll then be able to check why you've been charged.
Regards,
Aleksandra
Team Twoo
Thank you for your message. Please let me explain why you've been charged. Twoo Premium is a subscription service. When you upgraded it was clearly stated at the checkout and in your payment confirmation e-mail that you will be charged every week until you cancel your subscription, which you can do in your Settings. When you initially purchased Credits, you opted for these to be topped up automatically when your balance drops below 300 Credits. This is clearly stated at the checkout and we offer this feature for your convenience. We're sorry you've been surprised by this.
We've organised a refund for the products that you have not used yet: a week of Premium for ILS 29.49 as well as 900 Credits for ILS 74.99.
If there is anything else we can help you with, please let us know.
Regards,
Aleksandra
Team Twoo
My account has been charged multiple times this month. Every 2-3 days. Since nov 9 2016 till today 9 december there is 7 deductions and increasing. I have been a premium member for several months now. Looking back at my transactions they seem to be about every 10 days give or take a couple they take $7 usd everytime.
They are inconsistant, repetitive and 100% fraudulent. Now i know I did sign up for premium but i did not agree to erratic unauthorized transactions nor to be bombarded by spam. For instance i recieved a message from a user so i checked out her profile n she had not even been active for over a month. Wen you inspect mails n profiles u will see guaranteed msgs from people that havnt been active and people with different names all using the same pictures.
The transaction frequency has been increasing lately. Just this month alone i have 3 transactions already and its only 8 days in. On the 1 dec, 3rd dec, and 7 december so far.
So out of interest i logged into to see my account had no credits n It says my subscription expires on the 14 december so im assuming they will attempt to take more $. I have cancelled my subscription and
I will be getting a larger transaction history from my bank to further inspect exactly how many double charges have taken place and persuing the refunds for all of these non authorised payments.
zorpia promotion lottery
Dear sir i have won usd 1.5 million and the wanted me to forward some usd750 as fees to dispatch the winnings. How genuine are they?
Thank you
Anil
Interpol france association
Attention
From the interpol police department, we are very sorry for our late notification about your zorpia management prize fund, we are here to notify to you regarding your funds of ($1, 500, 000.00 usd) one million five hundred thousand united state dollars which was awarded to you by zorpia lottery office. We are involve and prove to you that every thing regarding the award is real and genuine which is under our control to handle, the zorpia lottery company has registered the prize fund in our office, we are giving you ahead order to claim your award prize fund directed to the agent in charge who called mr. Ousman emmanuel, right now we inform you that your name has being registered in our office as the rightful owner of the award prize fund ($1, 500, 000.00usd).
The federal interpol has commence that you will receive your fund from the branch agent mr. Ousman emmanuel without any problem or hindrance regarding your fund, so all our advice and what you have to do is to go ahead to claim your award prize fund, and note that we are giving you assurance that you don’t have any problem on it hence the zorpia lottery company has registered the promotion batch here in interpol police department, and you should follow the agent instruction accordingly to enable you receive your award prize fund, secondly you should do everything possible to receive your award prize from the agent called mr. Ousman emmanuel which the award is there control because the award is worldwide, we are here to back you and also protect you from frauds victims, so you should only follow the currently position which we are aware of, and we the interpol police department guarantee you that there is no problem on your award is real and genuine also well protected from us, kindly cooperate accordingly in any instructions from the zorpia lottery office.
And note that federal american fbi is also aware of this winning issue which also registered both european union and united nation so you should follow up our advice to comply with the agent requested immediately without any delay thanks and congratulation.
.
Interpol france association
Dear sir
Please how to rectify if this is genuine.
Best regards
Anil
Zorpia promotion office
Attention
Dear mr. anil congratulations once again, please we are very sorry for the long silent just right moment we received a call from the bank this morning that your international cheque is successful and we have brought it right now from bank together with the approval certificate document and also decided to scan the photo copies and show to you so that you will see it for your confirmation.
Please kindly open your attachment file and view the photo copies of your international cheque and the winning approval certificate please kindly view and return back to us immediately, and note the government taxes clearance will be clear for transit security purpose also together with the delivery cost which all is $650 dollars, so right now you are seriously advice to be hurry and rush to the nearest western union to send the fee of $650 dollars immediately so that we will get every thing done to enable you receive your packages of your bank international cheque and the approval certificate document directly to your address without any delay.
Find bellow the information’s to send the fee send through western union or money gram, and remember you should hurry to send the payment urgent immediately you read this mail, so that you will pick up your bank international cheque very quick in your country and also make withdrawal without any delay, we wait your urgent response.
This is the address to make the payment
Senders name………..
Receivers name………. ousman emmanuelv
City…………………………… bamako
Country………………………… mali
Mtcn number………………
Test question…………………… color
Test answer………………… blue
Amount…………………. $650 dollars
We will be waiting to hear from you together with the payment confirmation slip to enable the shipment take an executed immediately today, and we promise you that as soon as you send the money today your packages will be delivery immediately sending to your address without any delay or hindrance.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Direct contact + [protected]
Payment promotion
Best regards
Mr. ousman emmanuel
promotion payment branch office
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::
The complaint has been investigated and resolved to the customer’s satisfaction.
Attention
Congratulations! We are happy to Congratulate you on being one of the profile selected to have won the Zorpia international Online lottery Award Prize of $1, 500, 000.00(One Million Five Hundred Thousand United States Dollars).
The message you received is genuine and truth, your profile was selected as one of the lucky winner during our electronic drawn from different country all over the world, As you know Zorpia is a social network for meeting new people with friends. Whether it's activity buddies, platonic friendships, dates, life partner or even business networking and has branches all over Europe, Australia, Asia, Africa and In the Middle East. We are Compensating our patronizing user(s) like you, who are always active at least once in a week. we are also interested on increasing the standard of living of our members so as to encourage the old member(s) and create an avenue for others to register on our website as well and also help our members as well due to the global economic melt down.
Your profile account was selected through our computer sweepstakes Head office in United States. This has been done to promote Zorpia around the globe. Therefore we instruct you to kindly make a choice on how you will appreciate your fund to be released to you as we listed bellow.
(1) INTERNATIONAL CHEQUE
(2) ATM VISA CARD
Thank you for bringing this matter to our attention.
The message you received is indeed not an official contest of Zorpia and we do not held any games or lotteries from which our users may win a large amount of cash money. Disregard that kind of email or message and it is scam.
Also, you may want to contact us by sending an email to support@zorpia.com or by going to our contact us page here: http://zorpia.com/contacts and choose "account and technical problems".
Again, thank you. Your help in reporting this content is greatly appreciated.
Replied
never made an account!! - delete it now
How unprofessional and sad of your team to illegally take anyones information from Facebook and put it in your database. I never signed up for this and need my information to be fully removed from your site and database.
Margaret - m.[protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. Your account was registered on Twoo after you accepted the invitation you received from one of your email contacts.
After accepting an invitation you can visit Twoo and see what the site has to offer. Your account is not fully registered and is not visible to anyone on Twoo until you complete your profile with information such as age and location.
I’m sorry that you have been surprised by this, we have now deleted your account and you shouldn't receive any more notifications.
If you have any questions regarding Twoo, do not hesitate to contact us.
Regards,
Aleksandra Team Twoo
Replied
delete my personal side
My problem is I can not cancel my side in twoo.I made my personal side in twoo more than 8 years, unfortunatelly i forgot my email address and also my password to the twoo.But when I write my full name on the internet I see myself and my picture in this side.It is very embarassing because now I am a higher position of job and this side is a shameful to me.I filled up this picture for fun long time ago.I do not know who can help me about this situation.Who is the person I can write to cancel my side.Please help me
I have a big problem.My personal name and also my picture is visible when I write my name in the google.
I could not cancel my personal data from the twoo, because unfortunatelly I forgot my email and my twoo password, because I was created this side more than 8 years.
This picture in the twoo what I filled up is really embarassing for me.Even my wife wants to get divorce because of this situation.It was long time ago when I filled up this picture for fun, but now I became a police officer and my job and my respectfull work is takes high responsibility and now this situation is really shame of me.So please help me to solve this situation to save my career and also my family life.Cancel my side or provide a password to cancel my side.
My name is Nandor Banyak and I have a picture with baseball cap.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you very much for your message. Your Netlog account has been deleted. It may still be visible in the Google Search results until Google updates its database, but it should disappear soon. If you wish to speed up the process, you can contact Google or request the deletion here: https://support.google.com/websearch/troubleshooter/3111061
If you have any more questions, don't hesitate to contact us. Have a great day! :)
Regards,
Aleksandra Team Twoo
prize winning
marco joel sent me.
We are delighted to inform you that your Users name code has been awarded with the sum of ($1.500, 000.00 and your winning code Number of 37.77.134.238 have been submitted to the payment bank for the release of your prize to you. You are advice to contact the Claiming Agent via ralph.[protected]@yandex.com as he will provide you with the necessary details on how to claim your prize. As part of our security protocol you are to quote this security code of 37.77.134.238 to the Claiming Agent.
(1) Your full name:
(2) Phone:
(3) Occupation:
(4) A copy of your ID
(6) Your age:
(7) Your home address or office
(8) Your email address.
Congratulations for you are lucky to be awarded this 100% award this new year.
Regards
Please tell me Is it True or Fraud
Hello sir some ine send me Mailed and he Told me I won the Amount $1.500, 000.00
And Send me code 37.77.134.238 Is that True.If is it then please send me the prize amount..i am Already in troubles If you can Help me please tell me
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for bringing this matter to our attention.
The message you received is indeed not an official contest of Zorpia and we do not held any games or lotteries from which our users may win a large amount of cash money. Disregard that kind of email or message and it is scam.
Also, you may want to contact us by sending an email to support@zorpia.com or by going to our contact us page here: http://zorpia.com/contacts and choose "account and technical problems".
Again, thank you. Your help in reporting this content is greatly appreciated.
Replied
twoo chat
Today Twoo has deducted money from my credit card . This is not acceptable. I need the refund asap and cancellation of my account.
Twoo has made it impossible to cancel it through twoo application, they send to itunes but itunes doesnt have any tool to cancel. It is cheating
My account is connected to [protected]@hotmail.com email account
Thanks
Ali
Hi,
I am really surprised by your negative response.
In the nature actually there should be cost for no service, why to pay for a service not provided? It was written in the notice that, the days shall be counted and proportionslly deducted and the rest to be paid back.
Even when we considered you were right, why you stopped your service, getting full month of payment but stopping service as soon as i wrote you?
It gives you reached daily limit! Error
Regards
Ali Uzun
Urgent response please...
Still no refund! I am still awaiting your actions. Please.
Best regarda
Hi,
Thank you very much for your answer.
I had done as you said in the first day of subscription and it shows subscription will end at the end of one month period. Can you please help me to cancel existing membership or subscription and refund please.
Best regards
Ali Uzun
The complaint has been investigated and resolved to the customer's satisfaction.
Please note that Premium on your account is fully active. It has not been stopped in any way and you should be able to use all of the features that Premium gives until 2016-10-04 when the month you purchased ends. If you have any problems with using the site, please contact us at info-en@twoo.com and our Community Managers will do their best to help you.
Regards,
Aleksandra
Team Twoo
Thank you for your message. Unfortunately we're not able to organise a refund for you. It was your first transaction on Twoo and you had to provide all of your payment details to complete it. You've been informed when you've received a free week of Premium that once it ends you'll be charged for a month of Premium and you've agreed to our Conditions which state that transactions on Twoo are non-refundable. We're sorry you've been surprised by this.
If we can help you with anything else, let us know.
Regards,
Aleksandra
Team Twoo
Thank you for your message. I noticed in our system that you activated your Premium subscription via the iTunes App Store. Unfortunately, since Apple's policy doesn't allow me to switch off the automatic renewal for you, I kindly ask you to turn it off yourself, I'm very sorry for the inconvenience!
To stop the automatic charges from your account, you need to use the link: http://support.apple.com/kb/ht4098 and follow the instructions:
- Open the iTunes App Store on your device
- Scroll to the bottom of the page and choose your Apple ID
- On the Account Settings screen, scroll down and tap Manage App Subscriptions
- Here you will be able to select Twoo and choose to stop the autorenewal
If there's anything else we can help you with, don't hesitate to contact us. Have a nice day!
Regards,
Aleksandra
Team Twoo
Replied
deducted money from my mtn account with no service
On the 30th July2016 I subscribed to two at R30.00 a week.
I received two SMS from them just after that my subscription was successful.
Every week till today that I stopped the subscription R30.00 was taken. I got a SMS that I am unsubscribed.
My account was never activated. Twoo is not interested to look why unless I send them MTN billing info. I am a pre paid user and don't get billing info. When I subscribed nothing was mentioned of billing statements. All correspondence with two has been like corresponding with a pre school child.
My cell number they stole my money from [protected]. My Email.
[protected]@yahoo.com
Yes I paid for 4 weeks and a week was added and then my subscription stopped?
I received a week subscription 5 weeks after I subscribed.
This is pathetic
The complaint has been investigated and resolved to the customer's satisfaction.
I can see that you've been in contact with our Community Managers and Premium has been added to your account.
If we can help you with anything else, let us know.
Regards,
Aleksandra
Team Twoo
Thank you for contacting us. We're sorry you feel upset. Unfortunately sometimes we experience some problems with SMS payments and that's why Premium has not been added to your account immediately. We're very sorry for the inconvenience. I can see that a week of Premium that you've bought has already been added to your account.
If there is anything else we can help you with, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
unauthorised fund deduction from my account
Twoo Team
You people have deducted Rs 960 towards twoo premium without my permission and not even intimated me on behalf of subscription ending and not even bothered to get my concern regarding the subscription. So iwould like to get my money refunded back to me ASAP. This very bad customer handling and this is very cheap customer handling.
The complaint has been investigated and resolved to the customer's satisfaction.
Regards,
Aleksandra
Team Twoo
Replied
unauthorized premium charge
My twoo account id is "[protected]@gmail.com".
I had earlier paid for a one time premium subscription with the website a couple of months ago which I cancelled . I suddenly got an alert last week that my debit card had been charged for premium subscription which I knew nothing about.
I immediately sent an email to the company through the "contact us" option as there is no phone number provided on their website. I have not had my refund for a subscription that I never asked for.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message. I can see that a refund has already been organised for you.
If there is anything else we can help you with, please let us know.
Regards,
Aleksandra
Team Twoo
Replied
account automatically create and access facebook image
This website totally illegal.. Take face book profile image and showing in its own website and there many people send bad message.. I don't know how my account create there.. I have now idea about this type of website.. I thik so by mistake my account is create there. I try many time how to delete my account there but is not delete. Next day send new messages.. Please any one help me
The complaint has been investigated and resolved to the customer's satisfaction.
You can delete your account at any time in your account's Settings.
Regards,
Aleksandra
Team Twoo
Overview of Twoo.com complaint handling
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Twoo.com Contacts
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Twoo.com emailslien@twoo.com100%Confidence score: 100%Supportinfo-en@twoo.com100%Confidence score: 100%Supportaleksandra@netlog.com100%Confidence score: 100%Supportinfo-pl@twoo.com93%Confidence score: 93%support
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Twoo.com addressMassive Media Match NV, Emile Braunplein 18, Ghent, 9000, Belgium
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Twoo.com social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Twoo.com contacts
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