Trustpilot lets businesses pay to delete reviews. And we know of course that they will only remove negative reviews (never the positive ones). Any time I write a negative review for a paying business (they show you which ones pay), my review gets taken down within a week. They always give me nonsense reasons as well--they don't "think" my review is legitimate or something. Of course they always believe the 5-star reviews are legitimate.
Use complaintsboard.com instead.
Recommendation: Use complaintsboard.com instead.