Having problems with Trustpilot?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Trustpilot reviews first appeared on Complaints Board on Jun 26, 2012. The latest review Reviews was posted on Apr 19, 2021. The latest complaint trustpilot pricing review b2b was resolved on Sep 30, 2012. Trustpilot has an average consumer rating of 1 stars from 23 reviews. Trustpilot has resolved 1 complaints.

Trustpilot Customer Service Contacts

1800 147 508 (Australia)
+45 89 871 573 (Denmark)
+1 646 401 0489 (United States)
+44 203 889 8444 (United Kingdom)
Pilestræde 58, 5th floor
Denmark - 1112

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Trustpilot Customer Service. Initial Trustpilot complaints should be directed to their team directly. You can find contact details for Trustpilot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Trustpilot. Discuss the issues you have had with Trustpilot and work with their customer service team to find a resolution.

Trustpilot Complaints & Reviews

TrustPilot — act like a spobsors puppet

Trustpilot requested i send them proof of purchase with WorldRemit I had written a scathing review of...

The complaint has been investigated and
resolved to the customer's satisfaction
TrustPilottrustpilot pricing review b2b

In my opinion Trustpilot pricing for their b2b is a pure money extortion enterprise. Trustpilot own users have commented that Trustpilot is a breeding ground for negative reviews, which companies then must pay to respond to. It is a common knowledge that Trustpilot allows unscrupulous customers to lie & blackmail companies. See http://www.trustpilot.co.uk/review/www.trustpilot.co.uk . Trustpilot incorrectly ranks some of the most successful and reputable companies in the UK and around the world as "Very bad with unacceptable experience, unreasonable and rude conduct" – Example British Telecom, see http://www.trustpilot.co.uk/review/www.shop.bt.com

There are plenty of really reputable and genuine websites who are being silently blackmailed by Trustpilot to take up its paid service which is the only way to prevent fake and negative reviews. Trustpilot knows that customers are most likely to leave only negative reviews and this includes fake reviews especially from the competition. Reality is that very few happy users ever leave any kind of review. I have had 1st hand experience of all this as plenty of my clients are being targeted by this nasty money extortion venture and are asking me for advice. Trustpilot CEO Peter Holten Muhlmann should be arrested for fraud in my opinion and if its investors SEED Capital and Northzone really knew what’s going on I am sure they would have not invested in this scam. One can only hope that the authorities will take them down soon.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Kh
      khosro Oct 12, 2015
      This comment was posted by
      a verified customer
      Verified customer

      www.trustpilot.com I left a review about L.V car insurance and I included the words racist and liar.They removed the review as they said I could not use those words. I removed those words but they still would not publish my review. This is not an independent review site.

      1 Votes
    • Kh
      khosro Oct 10, 2015
      This comment was posted by
      a verified customer
      Verified customer

      Trustpilot Quality & Compliance (Support)

      Oct 9, 11:43

      Dear khosro,

      Thank you once again for getting back in touch with Trustpilot regarding your review of lv.com.

      I understand that you have been in contact with one of our Support Agents regarding this matter.

      As previously stated, on Trustpilot it is totally fine to be unsatisfied with your buying experience, and we also strongly believe that everybody should feel welcome on our site. However we don’t allow any potentially defamatory statements in reviews or company answers. In this instance I can confirm that the statements ''made me out to be a liar '' and '' I felt the agent at L.V was working for the other side or racist'' contravene our user guidelines.

      The reason we have asked you to update your review to remove any potentially defamatory statements is because we are unable to look into the course of events and decide what is factually right or wrong in a review, and therefore we cannot allow accusations that may be inaccurate to feature on our profile.

      Our Terms and Conditions state that Registered Users must not, and must not allow any third party to, publish UGC on the website which ''has sexist, political or racial character'' or is '' libelous or defamatory''

      To read our user guidelines in full please follow the link provided below:

      We therefore hope you will help us and especially the Trustpilot community by modifying your review, so it doesn’t contain any potentially defamatory statements.

      Best regards and apologies for any further inconvenience caused.

      1 Votes

    Trustpilot.co.uk — deceit by trustpilot by writing good fake reviews

    I am not a person who will just moan and moan very easily about some thing bad. I always have tried the...


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.