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3.1 29 Reviews

Trustnet Complaints Summary

15 Resolved
14 Unresolved
Our verdict: While Trustnet has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Trustnet reviews & complaints 29

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7:05 pm EDT
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Trustnet false prize winning payout

I received a letter today may 4, 2010 from "trustnet, a financial express company" dated "29th april., 2010" telling me I won a monetary prize:

Re: prize winning payout claim number acc 11-45-12

We are pleased to inform you that you are one of the winners in the "uk & north america
Consumer promotion draw" organized for all customers of wal-mart, sears, home
Depot, safeway e t. c

Your name was attached to an entry slip with serial number 5674599 and drew the lucky
Winning numbers [protected]

You are entitled to the sum of us $50, 000.00 (fifty thousand dollars)
Payable to you by certified check, and will be delivered to you by a courier company
(fedex or ups). you are therefore advised to contact your claim agent:

Claim agent ; steve brown - [protected]

Monday through fridays...8am... to...6pm (eastern standard time), for further instructions on
How to claim your big winnings.

Because this draw was held in united kingdom, we have enclosed a check of
Us $3, 950, for the payment of the (non residents) tax which is applicable to your
Winning.
This tax is payable to your tax agent through money gram or western union money
Transfer as stated below:

Tax agent: martha summers
453 2nd avenue
london uk

Tax amount; 2, 950.00 us dollars

Payment method: western union or moneygram

Do not act on this letter untill you speak with your claims agent

Walter marshall

(vice president finance)

Do not respond to this in any way! it is a scam! the check was drawn on wells fargo bank n. a from the account of the sporting goods store r.e. i. it does not have the watermark on the back of the check and the errors on the check as well as in the above letter make you look twice and wonder.

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A. Bailey
Mineola, US
May 22, 2010 8:23 pm EDT

I have received a cashiers check of $985.18 from Citadel Federal Credit Union, Remitter, Brenda James. I am to contact Sharon Greene at 214/230-3671. I called and the answer I got was Magic Jack. BEWARE, this a Dallas, Texas Number. I have received these letters and checks before and was curious as to what the lady would say. Best not to waste your time.

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michell ogletree
Camden, US
May 18, 2010 4:27 pm EDT

But they have gotten better they have the endorse here line... and the watermark on the back. mo usa

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Trustnet award claim notification

I received a trustnet letter today, 4/12/10, award claim notification from scarborough civic centre, 150 borough dr., scarborough, on mip 4n7 but the staionary indicates 4333 charles drive, arlington, tx 76006. it has claim number and the instruction is to call a lisa greene at [protected] and I found out that area code 951 is somewhere in california. everything about this letter looked very suspicious. enclosed was a cashier check for $985.18 and that's suppose to be per state regulation, a tax amount of $900.00 will be required before the lump sum winning can be send to me, it states. I was going to deposit into my bank account and let it sit there to see if it will clear, if not call the b_h and tell her it's a damn scam. or how do one report these illegal activites to the authorities?

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Trustnet scam

I received a letter today that included a cashier's check. the letter was an award claim notification. it stated: "we are pleased to inform you that you are one of the winners in the north america consumer promotion draw organized for all customers of wal-mart, sears, home depot, safeway etc. you are entitled to the sum of us $9, 851.80 (nine thousand eight hundred fifty one dollars and eighty cents). congratulations! your winning is payable to you by certified check, and will be delivered to you by a courier company (fedex or ups). you are therefore advised to contact your claim agent: lisa greene on [protected]. monday through fridays...8am... to...9pm (eastern standard time), for further instructions on how to claim your big winnings. we have enclosed a check for us $985.18. per your state regulations, a tax amount of $900.00 will be required before your lump sum winning can be sent to you. tax amount: us $900.00. do not act on this letter untill you speak with your claims agent." the letter was signed c. gilespie, vice president finance. everything looks legitimate, although there were typos and grammatical errors. I immediately googled the company and realized that others received the letter and check and that it was a scam. thank you for providing this valuable service to consumers.

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Brenda Bellman
Walkerton, US
Aug 28, 2021 1:33 pm EDT
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I got a letter yesterday (August, 2021) . The letter was worded the same as others mentioned above. It claimed I had won $250, 000.00 ... and my check was for $2, 524.50. The letter said I'd have to pay $2, 000.00 "Processing and Insurance fee".

Sad we can't trust the authorities/FBI to take care of fraud like this.
Indiana Gal

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notdumbat all1
, US
Jun 23, 2020 12:19 pm EDT

I too received the same letter as above but for 75, 000 dollars with a check for 1, 224.80 but they wanted 1000 dollars for fees. Nope! Once they have access to your bank account it could be costly - Please be aware :(

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Boaterrk
, US
Nov 07, 2019 11:01 am EST

I also received a letter and a check for $1, 224.80. I assumed it to be a scam. I called the number on the letter and was told to cash the check and then they would tell me where to pay $1, 000.00. I was told they would close my file if I didn't trust and told them to do that.

Richard Klein

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Charles Sorrentino
, US
Mar 20, 2020 5:37 pm EDT
Replying to comment of Boaterrk

Charles Sorrentino. I am ready to alert the Black Hand to take care of this company and all individuals associated with putting this type of information out to the public sector. I also received a letter with the same request. I took it down to my bank and asked then to review it and let me know if this is s scam and I was informed immediately "yes it is". So I came back home and started searching the internet and this is what I found. I thank the involved for their help in this matter. Now if we can only get the FBI or Home Land Security office to help out we may be victorious in putting all people involved, in prison for a number of years because of their involvement.

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AnnieOakley
Denver, US
Mar 22, 2010 12:16 pm EDT

I'm baaack. I have not received 3 of these lovely scam letters, all from different areas, all signed differently and all for a different check amount. Thought to open a new account just for these and trace back to them, but, the hassle is better left to the Police investigators. Please don't fall for this garbage. THERE IS NO FREE MONEY! Play the LOTTO, its safer and has a better return!

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Dana1980
Eliz, US
Nov 06, 2009 12:32 pm EST

I have attached a phony letter stating I have won a large amount of money due to my name being drawn out of a contest I never even entered in. I have attached proof of this phony letter. If you receive this same letter or simular it is phony and a scam. Do not cash because the check will bounce due to no such drawing or cash.

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kaffers
Palatine, US
Jan 15, 2014 3:06 pm EST

I received a check also and figured it was a scam. The check looks authentic but once I called Trustnet, it was obvious it was a scam. I could barely understand the man on the phone. He had a Nigerian accent. He told me to cash the check for $822.15, which wad 10% of the winnings and then call him back so I can send the tax money to the correct tax place? I said i thought you pay taxes at the end of the year once you get a 1099 form.
He said, No, no...just cash the check and call him back and he will tell me what to do.
I then hung up.
I think they get people to cash checks that are fraudulent and then when you call them, they have you send them the money and that's it...you don't h hear from them again...butnot sure...Either way, I wish the authorities would stop this from happening. I could see how someone might be fooled by this. Its very convincing on paper and three check looks real!
Thanks for posting so I knew it was a scam.

Trustnet
4333 Charles Dr.
Arlington, Tx.
76006
[protected] or
[protected]

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dblack25
Elizabethtown, US
Jan 29, 2010 4:29 pm EST

I too have received a Trustnet scam letter with a check. The mailing is from Onterio, Canada, the address for Trustnet is Arlington Texas, and the bank is in New Mexico. Isn't there something that can be done about this?

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Patricia Reich
1065 Williams St, US
Apr 17, 2011 2:16 am EDT

I Received a letter with a check I was told I had won $50, 000 dollars in a promotion drawing. The checdk is for 3690.68 to be used for government applicable taxes and insurance fee.

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tlc46
Santa Barbara, US
May 14, 2013 9:32 am EDT
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I just received one of these letters, I knew it was a scam. Who if anyone should I report it to? Thanks

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Rosie Robles
, US
Dec 28, 2010 1:23 am EST

Today we received a letter claiming we had won $450, 000.00 from a drawing we never entered. Enclosed was a check for $3, 998.00 that we are to send to the claim agents mentioned in the letter by Certified Check. We called and got an "answering service" and the girl was obviously confused by our call. I then began to research this scam via the internet and found this site. Glad we didn't do anything with the check. though it was tempting.

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Trustnet - award claim notification

Phony letter informing recipient (my mother) that she is one of the winners in the north america consumer promotion draw organized for customers of wal-mart, sears, home depot, safeway, etc. Says she was entitled to the us sum of $9, 851.80 which is payable by certified check and will be delivered by a courier company. advised to contact claim agent (ha...

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Trustnet scam prize letter

I received a letter and "check" from Trustnet. The letter claims "We are pleased to inform you that you are one of the winners in the 'NORTH AMERICA CONSUMER PROMOTION DRAW' organized for all customers of...WALMART [sic], SEARS, HOMEDEPOT [sic], SAFEWAY." They then go on to say that the prize is $9, 851.80, and the the check enclosed is to be cashed and returned in the form of money transfer in order to pay the "non residents" [sic] tax applicable to the winning. I immediatly identified this as a scam, but I thought I'd report it to help others.

Their scam uses a bunch of different addresses to confuse the reader (or cover their tracks):

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carmen25
, US
May 27, 2010 12:57 am EDT

I am a person who cashed one of these checks and the check came back as counterfeit. The person who cashed it made up a totally different story when he was cashing the check. I called the police, they interviewed the guy who cashed the check and he just played dumb and saying that he was scammed. But I told the cop that when he came into the store and I asked him what the check was far, he just said that he had been waiting for a year for an insurance claim check from an accident. What should I do? The check was for $3500. How do I get the money back?

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beckyknn2000
, US
May 21, 2010 4:15 pm EDT
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My Father recieved a letter from Trustnet telling him that his number was the winning number and he was to win 50, 00, sent him a check in the amount of 3, 950 then stated he had to call his claim agent before he made his deposit in his account I knew it was a scam but, the sad part is the elderly are to trusting the really believe this to be true... well, after i read the letter i did call the number for the claim agent asking him what his zip code is so i could turn this in to the BBB well, guess what happened next .You got it he hung up on me. I also seen that on the letter it had that Wal-Mart, Sears, Home depot were being used as a organized sponsor so what i did was call Sears complaint line who gave me the number to the big main office and informed them of this scam believe me Sears was not happy they filed a claim got all my info so hopefully the bigger companies can do something. I also informed Wa-Mart

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mike's girl
New City, US
Apr 14, 2010 9:36 pm EDT
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aPRIL 14, 2010...RECEIVED THIS SAME LETTER dated 10th April, 2010 RE: UK & NORTH AMERICA CONSUMER PROMOTION DRAW...Wal-Mart, Sears, Home depot, Safeway, ASDA, etc. (note: Home (d)epot -spelling error).
CLAIM NUMBER: UZ009-48K My letter uses Northern Trust, 2500 South Fifth Avenue, Pocatello, ID 83204 on the upper left and UK HEAD OFFICE: 104 Baizdon Road, Blackheath, London, SE QUO. Tel: [protected] in the upper right corner. The check is from Farmers Texas County Mutual Insurance Comany of the same address. Check #[protected] for $3950.00 and is drawn on Citibank Delaware, One Penns way, New Castle, DE 19720, Bank routing # [protected], Acct #[protected]. 'Assigned Britis tax officer: Mrs. Julia Jones, 104 BAIZDON ROAD, BLACKHEATH, LONDON, UNITED KINGDOM SE3 OUQ. Tax Amount: $2, 950.00. Method of Payment: Western Union or Moneygram transfer. You are therefore advised to contact your Payment Handling Officer: Mr. Cornel Madison, on Tel: [protected] between 8:00hrs to 17:30hrs (Eastern Standard Time) Monday through Saturday for instructions on your payment. Do not act on this until you speak with your Payment Handling Officer.' Regards: (signature) Mr Jon Dunham (Vice President, Finance)
Accept our congratulations!'

PLEASE BE AWARE OF THIS SCAM. DO NOT FOLLOW THROUGH, REPORT THIS TO YOUR COUNTY DA OFFICE, STATE POLICE HEADQUARTERS OR LOCAL FBI OFFICE.

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Trustnet north america consumer promotion draw

These letters are circulating around chillicothe, oh. I received an award claim notification letter on november 19, 2017, regarding that I was one of the winners in the north america consumer promotion draw orgainzed by wal-mart, sears, home depot, safeway, etc. it had and enclosed check for $985.18 with it and said I was entilted to $9, 851.80 and that it would be delivered by certified check and will be delivered by either (fedex or ups) and that I needed to contact my claim agent: janet reid on [protected] c. gilespie signed as vice president of financial. this all has to be a hoax!

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Barbara McMillan
Kenai, US
May 21, 2010 2:16 am EDT
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Recieved a check for $985.18, dated 5/13/10; bank #88-7920/3110; check #S082049/routing number 082049 [protected] [protected];drawn on Dallas Federal Credit Union, 1301 Young Street, Suite 100, Dallas, Tx 75202
Amount promised to recieve is $9851.80, and states that per our state regulations, a tax amount of $900. will be requied before the lump sum winning can be sent to you.
It lists a man named Charles Williams at [protected] to call to claim my winnings.
C. Gilespie is listed as 'Vice President Finance'.

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Barbara McMillan
Kenai, US
May 21, 2010 2:29 am EDT
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The company name was a personal address, not the company the check was recieved from and the system will not allow us to delete and change the information, which was addressed to a person - Barbara McMillan, PO Box 3322, Kenai, AK 99611, the company I wish to compain about is Trustnet, 4333 Charles Drive, Arlington, Tx 76006, telephone listed as [protected], I will forward information to the Better Business Bureau, and my bank, as well asmy state representatives. I am more than willing to send copies of documents recieved if you provide me with information as to where to send itl. This is obviously a scam against the elderly!

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Trustnet - letter with a check

Trustnet sent me a letter on 09-20-09, that I won $50, 000.00 with a check for $3, 999.00 to pay the uk taxs. I was to cash the check and send the money by western union or moneygram transer. The letter stated that I was entitled to the sum of $50, 000 payable to my by certified check. it would be delivered by a courier company like fedex or ups. I wa...

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Trustnet fraud

This is phony... do not cash this check. they will get you with bounced checks. then they have your account number and other information.

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Sandra Denise Levi
Las Vagas, US
Jan 21, 2010 5:54 am EST

I have also recived an check for 4500.00 dollars but I just now got it out of my old mail dated back in August of 2009. Because me and my boy friend broke up at that time. so we got back together and i just opend my old mail he had been saving it to my surprize there was this check, at first I was excited then I calmed down and looked in to it. I no if I would have goten it back on that day they sent it out, I would have tried to cash it because of my need for money, I am thankful I looked in to it before reacting to it. This check looks so real, I didnt no what to think its signed and has the Bank One logo on it. But then I go on to read the letter and it says and I qoute, enclosed is a check of $4500.00 which is for your tax payment of $3700.00USD for Non ressident Goverment Tax, payable to the Britsh tax officer as stated below. Tax Officer: Mary Johnson, 90 Oxford Street WC 12 PD London United Kingdom. So am just saying if I go to my bank and cash this check and it bounces am in the hole, IF I was to cash it in my name this is so bogus and I feel hurt for people who dont get it and fall into this trap. And it also says NationWide Insurance which is a well now insurance company. I am so confused I hope am right? But if am wrong I just missed out on a big payment I desperatly need! P.S Sandra D Levi

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washbrat
Graham, US
Nov 21, 2009 10:25 am EST

My boyfriend just received a check with all the confusing information as well. We recognized it as a possible fraud because the check looks like they were running out of ink. LOL. We looked it up and sure enough, others have had the same issue. My question is.. What do we do with it? Shouldn't we turn it in to someone or let some organization know? What about the elderly that don't have a child watching their back or ones that don't have internet access?

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Trustnet - north america consumer promotion draw scam letter

My elderly parents received a letter and "check" from trustnet. The letter claims "we are pleased to inform you that you are one of the winners in the 'north america consumer promotion draw' organized for all customers of... Walmart [sic], sears, homedepot [sic], safeway." they then go on to say that the prize is $50, 000, and the the check enclosed is to...

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