Truist Bank (formerly BB&T Bank) review: Withdrawal

Truist refused to give me money. I walked in with a withdrawal slip, proof of identity and was told I could only get 4,000 of the 10,000 I requested. The account has $31,000 in it. They put in an "order " for the money and I can get it the following week. This is on a Monday and the following Friday was pickup day. That is 2 weeks for my money. I will be closing the account and my family will follow. Maybe they can be a real bank when they go out of business. Have filed a formal complaint with the North Carolina banking commission.