Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Banks Truist Bank (formerly BB&T Bank) Complaints #82-101
Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: They do not answer the phone

G
Author of the review
10:14 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

The branch at 8320 Creedmoor Rd, Raleigh, NC 27613 phone number [protected] NEVER answer the phone.

I've tried calling for several days and no answer. I drive to the branch and they are not busy, yes a customer or two will show up but seriously not slammed. I call while at the counter and waiting on my transaction to be completed... the phones make no noise and again no one answers and I'm intercepted by the auto attendant.

Guys, this is crazy. I need to be able to call my local branch.

Desired outcome: Fix the phone system or change the procedure at this branch to ensure phone calls are answered

More
Send message
Copy link
Report
0 comments
Add a comment

More Truist Bank (formerly BB&T Bank) reviews & complaints

Truist Bank (formerly BB&T Bank) - They will flat ruin you! 178
Truist Bank (formerly BB&T Bank) - Class action lawsuit 70
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truist Bank (formerly BB&T Bank) - Loan modification 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truist Bank (formerly BB&T Bank) - Fraudulent activity 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truist Bank (formerly BB&T Bank) - Frauds and scam 32
Truist Bank (formerly BB&T Bank) - Covid 19 forbearance 3
Truist Bank (formerly BB&T Bank) - poor service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Truist Bank (formerly BB&T Bank) - Checking Account Service 1
Truist Bank (formerly BB&T Bank) - Money owed to me from truist
Truist Bank (formerly BB&T Bank) - business loans 1
View all Truist Bank (formerly BB&T Bank) reviews and complaints

  1. Truist Bank (formerly BB&T Bank) Contacts

  2. Truist Bank (formerly BB&T Bank) phone numbers
    +1 (800) 226-5228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 4 4 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number
    Domestic
    +1 (910) 914-8250
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number
    International
    +1 (888) 833-4228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number
    Hearing Impaired Clients
    More phone numbers
  3. Truist Bank (formerly BB&T Bank) emails
  4. Truist Bank (formerly BB&T Bank) address
    214 N Tryon St., Charlotte, North Carolina, 28202, United States
  5. Truist Bank (formerly BB&T Bank) social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 09, 2026
  7. View all Truist Bank (formerly BB&T Bank) contacts
Truist Bank (formerly BB&T Bank) Category
Truist Bank (formerly BB&T Bank) is ranked 37 among 353 companies in the Banks category
#35 Fifth Third Bank / 53.com Fifth Third Bank / 53.com #36 Bank Of China [BOC] / BOC International Holdings Bank Of China [BOC] / BOC International Holdings #37 Truist Bank (formerly BB&T Bank) Truist Bank (formerly BB&T Bank) #38 Barclays Bank Delaware Barclays Bank Delaware #39 Axis Bank Axis Bank

Most discussed Truist Bank (formerly BB&T Bank) complaints

They will flat ruin you!
2
(opinions to this review)
Truist Bank (formerly BB&T Bank) Alternatives
Bank Of The Philippine Islands [BPI] 205 reviews Huntington Bank 253 reviews Fifth Third Bank / 53.com 418 reviews Citibank 1070 reviews US Bank 872 reviews