Truist Bank (formerly BB&T Bank)

We have had our mortgage with BB&T for over 10 years and we have NEVER been late on a mortgage payment - it's auto deducted from our other bank account every month.

I received a letter in the mail from TRUIST stating our March pmt has not been received and that we owe double in April.

Our march pmt was auto deducted on 3/11 as it is every month!

What the HELL is going on? Just because BB&T changes to TRUIST (and doesn't notify your customers of such) doesnt mean you can screw up our accounts !

40 minute wait time to talk to someone on the phone right now.

THis is ridiculous!

Cherie Rinkenberg

209 Orange St

Palm Harbor FL 34683

On hold for 2 hours still didn't get to talk to anyone. Their investigation into my fraud complaint was a 2 line letter saying they investigated no details just more or less suck it up. Then on hold for over 2 hours and then hung up on.

My deposits at this time are very small however I will be signing off on significant settlement next month and those fund will be going to my new bank. This is the second time I have had an issue with your "new" merge and you have only transitioned for a month. If you werent ready to make the transition you should have waited.

Ive tried to make a payment to my business credit card I cancelled two years ago, yesterday, when it was due, i was on hold for 3 hours and finally gave up. Now a day late, ive been on hold an hour and a half...IS ANYBODY WORKING?

The switch from Suntrust to Truist has been problematic. I don't have time to go into ALL the details, but today's issue started when I needed to cancel an autopay for that should process TOMORROW. It's processing today instead, apparently. Where there should be two options: Change and Cancel, there is one word: processing, and no option to access anything. So, chat with an associate, right? WRONG. the option is greyed out and unavailable. So, we'll do the DREADED THING and make a phone call, sit through all the options, and finally hear that we're being connected to a representative. Only the wait time is over an hour and you're disconnected long before that hour is through. SO THAT'S NOT AN OPTION EITHER.

And when they made the switch from Suntrust to Truist? They told everyone they would eliminate our fees from that weekend, since depositing money was impossible. I had to contact them twice before it occurred, finally. And now I've used *my* "free pass" for the next few months, even though it wasn't my mistake, so I doubt I can have them remove the fee this time.

Needless to say, we are switching to a credit union, or an app like Chime. It's all numbers on a screen and Truist behaves as though they have to manually transfer gold bullion to another state for the funds to transfer.

I just learned that they are actually BB&T, which explains a lot. We've had trouble and left them in the past. They haven't learned their lessons yet, apparently. But we have. Bye, Truist.

Bank Location

223 Mineral Avenue

Mineral VA 23117

Hello,

My name is Charlene Morris. My Husband and I was at this location on 03/23/2022. The time was 3:40pm. The lady at the drive through and Samantha Maddra was both busy helping another customer. My husband and I was next in line to be serve, when the other lady ( I don't know her name, ) finish with her customer instead of helping my husband and I. She help the gentle behind us in line. I told her we just needed to close my husband account. The lady stated we only have one person in the front she can't help you, have a seat we will help you soon as we can. She then help the gentle standing in line behind us. She suppose to service the next customer in line. She clearly could see we was there before the gentle standing behind us. I have business account and personal account with Truist. POOR CUSTOMER SERVICE. This is why companies are folding. You need to train your employee on Customer service. My email is [protected]@gmail.com. My phone number is [protected]

I am/was a Suntrust customer and had no problems accessing my online account or contacting them via webchat etc. Now I cannot access my account online since the merger. I live in the UK so visiting a branch is not an option. Phone contact is very difficult. I would like to email them but that appears impossible.

I have had some fraudulent activity on my account, and it is impossible to get in touch with anyone when calling there 844 number or their fraud number.

The banks are understaffed, and no one picks up the line.

My account is now over drafted, and I went into the bank yesterday and manager was busy, and no one could help. I wanted to make a cash deposit for the overdraft but the manager called me after the bank closed and they blocked my card so I could not do it via ATM.

I was supposed to see the manager today for her to help me and when calling this morning was told she would be out for the week and Brian could help me.

When I went in Brian was only there for the day and they were understaffed so no one could help me.

Brian gave me a number to try and after discussing my situation and fraud on my account after 45 mins she hung up and just transferred me to the branch I was at this morning.

I have not been able to get any help for 3 weeks.

I never had problems when it was BB&T now, they are understaffed, and I can't get anyone to help me.

I applied for a credit card on monday march 7th at my local morganton nc branch. Rep told me online application was not working so she took a paper application. I called several times trying to find out what happen to my applicatoin. I know my credit report was hit and my credit score is 803, as i received notification on march 21. Branch rep informed me she keeps submitting the application but is told it has not been received.

What a fiasco! This is my second day attempting to finalize my online account from SunTrust to Truist. Snafu after snafu! Poor customer service wait time!

between 30 minutes to 1 hour of wait time only to find that they don't have the knowledge to assist with issue. This last time after 50 minutes of wait time, I was disconnected. To say this is unacceptable is an understatement. You need back up support at your branches. They don't have the tools to assist and rely on your phone lines which are a JOKE! Too bad I'm sure is your answer.

Your corporate name should be LIEist!

Today March 23 at 9 am I got an email to activate my new debit card. I went to the website and filled out the form several times, and it kept failing, asking me to dial the number on the sticker on the card. I called that number and waited 42 minutes for India a person who asked me several questions including the zip code on the account. She told me the zip code I gave her was incorrect. I logged into my account and read her the zip code out of my profile (it was the same ) very slowly and clearly and slowly she insisted that was not correct. She advised me to call yet another number, which I held for indefinitely. I gave up and decided to try again tomorrow.

Had a time sensitive issue. Called customer service several times over several days. Each time I was informed that the expected wait time was in excess of one hour. I didn't have the luxury of staying on hold for over an hour. Finally went to a branch (formerly a Sun Trust branch). Bank officer I spoke to was uncaring to the point of rudeness. She informed me that she had to wait on hold as well, shrugged her shoulders and told me that this is the level of service I should expect.

this is insane release the check you have stolen. feel free to contact me at [protected]@hotmail.com

[protected]

like I said in Dec my son took his check to the bank to deposit . after the deposit was made you decided to steal it from him . The manger named Thomas tried to help but said it was out of his hands since it went to the fraud dept. after talking with them in the fraud dept. which is absolutely no help what so ever. now i receive letters stating that no contact has been made. I've emailed with Eric Frueh. he then passed me on cause he is to busy. Jennie Richard hasn't even tried to contact me sop she was no help. Enough send the check back

I have been with your bank for years so my fiancee opened a new account over 3 weeks ago and has been given the run around trying to get to his money. It shouldn't matter if new account. First you released $100 then took it away which made his account over drawn. Then was told it will be release on the 14th of March which he has a receipt. Was told to go to the branch then they said call the 800 number which took hours and was told the Hub has to unlock it and representative never called back. Then was told it will be released today on the 22nd of March. Now being told tomorrow the 23rd of March. This is totally wrong that you are holding money this long and you are looking at a lawsuit. I have had numerous issues myself with your company throughout the years and now I am closing all 4 of my accounts to go somewhere else. No one there cares or will take responsibility for the issue. So many hours wasted on this and I don't want to do business with your company anymore.

Before when it was SunTrust I would get an email update of my balance every morning and it was very helpful. Ever since they switched over now my daily balance is always inaccurate and from days ago..what is the point of a daily update if it's not actually right? Truist is awful and I'm switching to Bank of America soon

I'm reading all these complaints and now I'm furious I am closing my account and I will not stop sharing my story until I get every dime these scum as stole from me

I went thru the commercial drive thru with change some rolled and some not. I waited 30 minutes in line before getting up to the window. Upon getting to the window I informed Jonathan the teller I had change I wanted to deposit into my account. He told me I had to wait that there was a customer in front of me. 15 minutes later Julie came to the window and stated they didn’t have time to count it and they could only deposit what was rolled. Jonathan told me they didn’t have change counters nor a scale to weigh it. I even provided a list of what increments for what coins. So at this point it was 45 minutes that had passed and I was still waiting to have my deposit done. I was then told I couldn’t have my deposit done and so I had no choice but to come in the building they provided me with rollers and proceeded to stand there with there arms folded and not help me as I had to roll all the coins. It was very unprofessional of them when there was 4 workers in the bank with no one to help and they stood there. I finished rolling the coins and my money was $10 short. They Then informed me that they did a partial deposit into the system and that they changed it into cash for the $10 dollars in coins they already counted . The coins I had that were rolled when coming to the bank was quarters and Pennie’s what was loose was Kennedy half dollars. If Jonathan isn’t capable of counting loose change in a timely manner he shouldn’t be working drive thru. I’m a handicapped women and they didn’t offer to help at all which is the whole reason I went thru the drive thru so I wouldn’t have to carry it all into the bank. Not once did they apologize terrible customer service by Jonathan cino and (teller) and Julie English (Branch coordinator). I was spoken to and treated with such disrespect I am going to be closing my accounts with this bank. I never had an issue before or was ever belittled before when the bank was called suntrust

On March 10th, I sent $150 to myself at another bank. It showed on my Truist online account that the money was withdrawn, however, I never received it.

On March 21st, after waiting 45 minutes on hold, I got someone who was unwilling to help find out where the money went even though I have the transaction ID, an email indicating it was sent and shows the money in red as a withdrawal.

I reached out to the other bank (Regions) and they have no indication that any funds were received. The Truist customer service person also told me that Zelle does not have a phone number and that I have to google it myself.

She would not reverse the transaction because "it was accepted". My question is by whom? Doesn't the bank care that a fraudulent thing has happened? I have a real problem with this issue, as I don't have an extra $150 lying around to make another transaction.

Unless I get a resolution to this issue, I will never use Zelle again as it is unreliable and obviously a scam. I will make sure that no one I know uses it either.

Truist (formerly Suntrust) shows signs of being as bad a bank as Suntrust was.

I have also filed a complaint with Zelle directly.

I am on vacation for three weeks in Mexico City. I notified the bank that was doing so. Yet, they interrupted and canceled my ability to do transaction twice on a Friday when they are closed. On live persons to talk to and I had to wait until Monday to resolve my issues. They held my funds hostage while I’m without monies. I’m not happy and will be changing who I bank with! Terrible!

Immediately after sending a Zelle payment and getting an email alert that my payment was being reviewed I called for several days and waited to be helped on the line up to 3 hours. Since the merger took place the weekend of Feb 18 wait time has been over 2 hours. I went to the local office and I was told they could not help me since they did not have a different number to give me than the one I had and that I had to wait for the payment to not be peding anymore. I finally got through 14 days later and I made a claim online. I received a notice that there was no bank error and that they would not return my $600. I called again and I was told that when they tried to get the funds back there were no funds to get back. It is totally their fault becasue they do not take care of their customers on a timely manner.

We pay EXTRA with our Merchant Provider to receive funds the next day. We have noticed that whenever we have a VERY LARGE DEPOSIT $8000 and up is usually the targeted amount, we sometimes do not receive our funds till 11am or later. When the amounts are small they are in the amount at 6am. What's going on. ARE YOU PUTTING OUR MONEY IN A SWEEP ACCOUNT AND EARNING INTEREST WITHOUT OUR PERMISSION. And, NO IT IS NOT THE MERCHANT PROVIDER. Fridays was released at Midnight Friday Night and we still don't have the money. Saturday also released Saturday Night at Midnight and we still do not have the money. SCAM! We need our money when it released. Not after TRUIST has earned a ton of interest.