Truist Bank (formerly BB&T Bank) – Page 21

I'M in Germany. US Gov./MIL Community, My home town Bank has changed hands several times. Never a checking account/ Debit Card problem - until BB&T changed (name) to TRUIST. Now 6 + months, a 'dozen' Ph call at my expense, hours mostly HOLD at my expense .. I have talked with many TRUIST call center service Rep. Yet the only constant is a waste of my time effort No functioning simple Debit Card so I can access my $ 5 figure ie 10,000.00 + available balance account.

I settled on a home and the wire transfer took 7 days to appear in my account. To top it off, the money went to my line of credit account. After being on hold for 1.5 hours, the representative put in the request to have the money moved to my checking account. She said it would take up to 3 business days- and there was no way to expedite this process. Well, I am now on day four and the money has not been transferred. My lline of credit has a negative balance so there is no way I could have made the transfer between accounts myself.

We had our Auto loan through Suntrust for the last 2 years with no issues and it was auto-drafted monthly. This month we received a statement from Truist stating to pay the Auto loan to them. So, we setup an online account with Truist to start the auto-draft through them. Payment comes out on the 20th of the month for $690. Check my bank account and they've drafted it twice! Over-drafting my account for $500 dollars! I spend 30 minutes on hold this morning (3/25/22) and finally get a person. I'm told that I'll have to wait 7 to 10 business days to receive the overpayment of $690! This is completely unacceptable! Why did they send a statement if they were still continuing with the auto-draft from Suntrust?

Absolutely horrible customer service! So I'm out $690 for almost 2 weeks because they don't know how to do business! If I could move the loan from them I would!

Have been calling for 3 days and have yet to speak with a human. My Mortgage was with BB&T for 16 years without any communication issues here in South Carolina. Truist Bank takes over my Mortgage and customer communication is non existent. There is absolutely nothing I trust with Truist. I will continue to pay my mortgage to the agreed upon contract with BB&T until such time I receive notice from anyone from BB&T original office here in South Carolina.

Continue to charge me insufficient funds when I keep calling them to fix it. It's been 5 months since I call them every month and get same results were sorry it's been taken care of and it won't happen again. Well for 5 months I've been nothing but negative. I've decided to leave this bank and close my account because I can't keep calling every month and asking to keep my money because they only fix part of the issue and I have to keep paying.

3/7 One Stop $203

3/7 One Stop $101

3/7 One Stop Fee $ 3

3/4 One Stop $210

3/4 One Stop $100

3/3 One Stop $101

3/3 ATM Fee $ 3

3/3 One Stop $201

3/3 One Stop Fee $ 3

3/3 One Stop $ 51

3/3 One Stop Fee $ 3

3/2 One Stop $ 82

3/2 One Stop $151

3/2 One Stop Fee $ 3

3/2 One Stop $101

3/2 One Stop Fee $ 3

3/2 Concealed C. $128.21

2/28 Cash W/D $100

2/28 Walmart $ 17.07

2/28 One Stop $201

2/28 One Stop Fee $ 3

2/25 One Stop $ 30.03

2/25 Ace HDWE $166.04

2/23 Arby's $ 33.04

2/18 One Stop $210

2/18 One Stop $101

2/18 One Stop Fee $ 3

2/15 One Stop $ 20

2/15 One Stop $201

2/15 One Stop Fee $ 3

2/15 One Stop $201

2/15 One Stop Fee $ 3

2/15 Pizza Inn $ 32.83

2/15Zang'sFancyQ $ 71

2/15 One Stop $205

2/14 One Stop $151

2/14 One Stop Fee $ 3

2/14 One Stop $201

2/14 One Stop Fee $ 3

2/14 One Stop $ 36

2/9 One Stop $181

2/9 One Stop Fee $ 3

2/8 OMO Tobacco $ 80.24

2/8 Auto Zone $253.32

2/8 One Stop $205

2/7 One Stop $205

2/7 One Stop $201

2/7 One Stop Fee $ 3

2/7 One Stop $121

2/7 One Stop Fee $ 3

1/28 One Stop $110

1/28 One Stop $120

1/28 One Stop $100

1/27 One Stop $ 90

1/27 One Stop $ 60

1/27 One Stop $100

1/27 One Stop $ 80

1/27 One Stop $ 80

1/27 One Stop $80

1/27 One Stop $60

1/27 One Stop $80

1/27 One Stop $100

1/24 One Stop $ 80

1/4 Popeyes $ 20.08

1/3 Buffalo WW $ 28.68

1/3 Domino's $ 22.97

TOTAL: $6,372.54

We have had our mortgage with BB&T for over 10 years and we have NEVER been late on a mortgage payment - it's auto deducted from our other bank account every month.

I received a letter in the mail from TRUIST stating our March pmt has not been received and that we owe double in April.

Our march pmt was auto deducted on 3/11 as it is every month!

What the HELL is going on? Just because BB&T changes to TRUIST (and doesn't notify your customers of such) doesnt mean you can screw up our accounts !

40 minute wait time to talk to someone on the phone right now.

THis is ridiculous!

Cherie Rinkenberg

209 Orange St

Palm Harbor FL 34683

On hold for 2 hours still didn't get to talk to anyone. Their investigation into my fraud complaint was a 2 line letter saying they investigated no details just more or less suck it up. Then on hold for over 2 hours and then hung up on.

My deposits at this time are very small however I will be signing off on significant settlement next month and those fund will be going to my new bank. This is the second time I have had an issue with your "new" merge and you have only transitioned for a month. If you werent ready to make the transition you should have waited.

Ive tried to make a payment to my business credit card I cancelled two years ago, yesterday, when it was due, i was on hold for 3 hours and finally gave up. Now a day late, ive been on hold an hour and a half...IS ANYBODY WORKING?

The switch from Suntrust to Truist has been problematic. I don't have time to go into ALL the details, but today's issue started when I needed to cancel an autopay for that should process TOMORROW. It's processing today instead, apparently. Where there should be two options: Change and Cancel, there is one word: processing, and no option to access anything. So, chat with an associate, right? WRONG. the option is greyed out and unavailable. So, we'll do the DREADED THING and make a phone call, sit through all the options, and finally hear that we're being connected to a representative. Only the wait time is over an hour and you're disconnected long before that hour is through. SO THAT'S NOT AN OPTION EITHER.

And when they made the switch from Suntrust to Truist? They told everyone they would eliminate our fees from that weekend, since depositing money was impossible. I had to contact them twice before it occurred, finally. And now I've used *my* "free pass" for the next few months, even though it wasn't my mistake, so I doubt I can have them remove the fee this time.

Needless to say, we are switching to a credit union, or an app like Chime. It's all numbers on a screen and Truist behaves as though they have to manually transfer gold bullion to another state for the funds to transfer.

I just learned that they are actually BB&T, which explains a lot. We've had trouble and left them in the past. They haven't learned their lessons yet, apparently. But we have. Bye, Truist.

Bank Location

223 Mineral Avenue

Mineral VA 23117

Hello,

My name is Charlene Morris. My Husband and I was at this location on 03/23/2022. The time was 3:40pm. The lady at the drive through and Samantha Maddra was both busy helping another customer. My husband and I was next in line to be serve, when the other lady ( I don't know her name, ) finish with her customer instead of helping my husband and I. She help the gentle behind us in line. I told her we just needed to close my husband account. The lady stated we only have one person in the front she can't help you, have a seat we will help you soon as we can. She then help the gentle standing in line behind us. She suppose to service the next customer in line. She clearly could see we was there before the gentle standing behind us. I have business account and personal account with Truist. POOR CUSTOMER SERVICE. This is why companies are folding. You need to train your employee on Customer service. My email is [protected]@gmail.com. My phone number is [protected]

I am/was a Suntrust customer and had no problems accessing my online account or contacting them via webchat etc. Now I cannot access my account online since the merger. I live in the UK so visiting a branch is not an option. Phone contact is very difficult. I would like to email them but that appears impossible.

I have had some fraudulent activity on my account, and it is impossible to get in touch with anyone when calling there 844 number or their fraud number.

The banks are understaffed, and no one picks up the line.

My account is now over drafted, and I went into the bank yesterday and manager was busy, and no one could help. I wanted to make a cash deposit for the overdraft but the manager called me after the bank closed and they blocked my card so I could not do it via ATM.

I was supposed to see the manager today for her to help me and when calling this morning was told she would be out for the week and Brian could help me.

When I went in Brian was only there for the day and they were understaffed so no one could help me.

Brian gave me a number to try and after discussing my situation and fraud on my account after 45 mins she hung up and just transferred me to the branch I was at this morning.

I have not been able to get any help for 3 weeks.

I never had problems when it was BB&T now, they are understaffed, and I can't get anyone to help me.

I applied for a credit card on monday march 7th at my local morganton nc branch. Rep told me online application was not working so she took a paper application. I called several times trying to find out what happen to my applicatoin. I know my credit report was hit and my credit score is 803, as i received notification on march 21. Branch rep informed me she keeps submitting the application but is told it has not been received.

What a fiasco! This is my second day attempting to finalize my online account from SunTrust to Truist. Snafu after snafu! Poor customer service wait time!

between 30 minutes to 1 hour of wait time only to find that they don't have the knowledge to assist with issue. This last time after 50 minutes of wait time, I was disconnected. To say this is unacceptable is an understatement. You need back up support at your branches. They don't have the tools to assist and rely on your phone lines which are a JOKE! Too bad I'm sure is your answer.

Your corporate name should be LIEist!

Today March 23 at 9 am I got an email to activate my new debit card. I went to the website and filled out the form several times, and it kept failing, asking me to dial the number on the sticker on the card. I called that number and waited 42 minutes for India a person who asked me several questions including the zip code on the account. She told me the zip code I gave her was incorrect. I logged into my account and read her the zip code out of my profile (it was the same ) very slowly and clearly and slowly she insisted that was not correct. She advised me to call yet another number, which I held for indefinitely. I gave up and decided to try again tomorrow.

Had a time sensitive issue. Called customer service several times over several days. Each time I was informed that the expected wait time was in excess of one hour. I didn't have the luxury of staying on hold for over an hour. Finally went to a branch (formerly a Sun Trust branch). Bank officer I spoke to was uncaring to the point of rudeness. She informed me that she had to wait on hold as well, shrugged her shoulders and told me that this is the level of service I should expect.

this is insane release the check you have stolen. feel free to contact me at [protected]@hotmail.com

[protected]

like I said in Dec my son took his check to the bank to deposit . after the deposit was made you decided to steal it from him . The manger named Thomas tried to help but said it was out of his hands since it went to the fraud dept. after talking with them in the fraud dept. which is absolutely no help what so ever. now i receive letters stating that no contact has been made. I've emailed with Eric Frueh. he then passed me on cause he is to busy. Jennie Richard hasn't even tried to contact me sop she was no help. Enough send the check back

I have been with your bank for years so my fiancee opened a new account over 3 weeks ago and has been given the run around trying to get to his money. It shouldn't matter if new account. First you released $100 then took it away which made his account over drawn. Then was told it will be release on the 14th of March which he has a receipt. Was told to go to the branch then they said call the 800 number which took hours and was told the Hub has to unlock it and representative never called back. Then was told it will be released today on the 22nd of March. Now being told tomorrow the 23rd of March. This is totally wrong that you are holding money this long and you are looking at a lawsuit. I have had numerous issues myself with your company throughout the years and now I am closing all 4 of my accounts to go somewhere else. No one there cares or will take responsibility for the issue. So many hours wasted on this and I don't want to do business with your company anymore.

Before when it was SunTrust I would get an email update of my balance every morning and it was very helpful. Ever since they switched over now my daily balance is always inaccurate and from days ago..what is the point of a daily update if it's not actually right? Truist is awful and I'm switching to Bank of America soon