Tree Hut Design
Reviews and Complaints

I got myself a couple of watches from Tree Hut Design for some special events. The watches were really pretty, but the wooden bands on both of them broke just after a year, right after the warranty expired. I tried to get some replacement parts for the bands from Tree Hut, but they told me that they don't sell them. They did offer to repair the watches for me, but it would cost me 50 bucks each. That's a bit steep for a quick 20-minute job, don't you think? I don't think I'll be buying from Tree Hut again.

So, I got this watch from Tree Hut Design and when I opened the box, it was not running. I was pretty bummed out about it. I tried to get in touch with customer support, but it was like they were playing a game of tag with me. They kept running me around in circles and not solving the problem. It was really frustrating. I mean, I just wanted my watch to work, you know?

After a while, I decided that it wasn't worth the hassle and I'm sending it back for a refund. I hope I get my money back, but who knows with these things. It's really disappointing because I've had a Tree Hut watch before and it only lasted about 2 years. I should have learned my lesson from that, but I guess I'm a glutton for punishment.

Overall, I'm really disappointed with the customer service at Tree Hut Design. It's like they don't care about their customers at all. I mean, if they did, they would have solved my problem instead of running me around in circles. It's a shame because their watches are really cool, but if they can't stand behind their products, what's the point?

I gotta say, I checked out this Tree Hut Design site, hoping to find a cool gift for my buddy who can't do metal. Found a handful of watches that looked promising, and settled on one with a wood band - seemed like a safe bet, right? The pictures showed some screws on the back, but they looked like no biggie. So I ordered it up and eagerly awaited its arrival.

But when it got to me, I gotta be real: I was bummed out. Turns out, the clasp of the watch was made of that shiny steel stuff I was trying to avoid. So I shot over an email, explaining my disappointment and asking for their help. To their credit, Tree Hut Design responded pretty quick with an offer for a refund in case my friend couldn't wear the watch.

However, I gotta be honest, I'm not feeling super enthusiastic about this site anymore. They go on about how their watches are "all wood" and whatnot, but clearly that's not entirely true. Seems like a shady marketing ploy to me. So yeah, not really feeling like I could recommend this place to anyone else.

I recently made a purchase from Tree Hut Design for a watch for my hubby. Unfortunately, my experience has left a lot to be desired. The watch I received was not as it was depicted on the website. When I contacted customer service to address my concern, they informed me that the olive ash wood used in the watch was the issue causing the hour markings to appear lacking in pigmentation.

However, this seems like an excuse to me because the website clearly showcases the hour markings and the brand logo filled in with color/stain. It's quite frustrating because while the overall watch is pleasing, the most critical aspect of the watch - the face - does not meet my expectations.

When I asked for a resolution to this situation, Customer Service did offer me a $10 refund or to return the watch. But, I have reservations about the trusting them to fix the problem and send it back to me in a timely manner. So, I plan to spend more money to have a local watchmaker do it.

Overall, it's disappointing my Tree Hut Design purchase didn't meet my standards, and I will have to spend extra money and time to fix the issue. I've included some photos to show the comparison between what I received and what was presented on their website.

So, my wife got me this Tree Hut Design watch as a gift for our wedding, and I gotta say, it looked pretty darn amazing. It was one of those watches that just did all the right things - it looked sleek, it was comfortable to wear, and it made me feel like a million bucks. But, after a few years of not being worn (because, let's be honest, it's not an everyday kind of watch), I started to notice that some of the markers were coming away. And let me tell you, that was a real bummer.

I decided to reach out to Tree Hut Design about it, because I figured they'd want to know that their product wasn't holding up as well as it should be. But, their response was less than satisfactory. They told me that since it had been more than a year since I purchased the watch, they couldn't do anything about it - unless I wanted to pay $50USD to get it repaired. I mean, come on. I have a pocket watch that belonged to my great-great-grandfather, and it still works like a charm. And yet, this fancy-schmancy watch that I got as a wedding gift only comes with a measly 12-month warranty? That just doesn't seem right to me.

Needless to say, I don't wear the watch anymore. It's just not worth it to me to spend money on something that's not going to last. If you're thinking about buying a watch from Tree Hut Design, I'd recommend looking elsewhere. Find a company that's going to stand by their product and make sure that it lasts as long as it should. Don't waste your money on something that's going to fall apart after a few years.

I gotta say, I've been a customer of Tree Hut Design for a hot minute now, and while their products are still pretty solid, I'm not too thrilled with some of the shenanigans they've been pulling lately. Like, for real, they claim to offer free shipping on orders over $100 worldwide, but that's a straight-up lie. I tried to place an order for over $200 to five different countries, and every single one of them still charged me $65 for shipping. What gives, Tree Hut?

And don't even get me started on their so-called "discounts." I've been keeping an eye on their website for a few months now, and I swear those prices never actually change. It's like they're just slapping a "sale" sticker on everything to make it seem like you're getting a deal. And those countdown timers? Total BS. They act like you only have a limited time to buy something at a discounted price, but I'm pretty sure they just reset the timer every time it runs out.

I tried reaching out to their customer support to get some answers, but they were about as helpful as a screen door on a submarine. They couldn't even tell me which countries actually qualify for free shipping, which makes me think that whole thing is just a marketing ploy to get people to spend more money. Honestly, the whole experience has been pretty disappointing.

So yeah, I guess you can draw your own conclusions about Tree Hut Design. Their products are still decent, but their website is hella deceiving and their customer support is either not allowed to help or just doesn't want to. It's a shame, really.

The watches from Tree Hut Design are absolutely stunning, but I must say that the light wood used in their construction is quite fragile. I had a bit of trouble adjusting the bracelet to fit my wrist, and unfortunately, a few links ended up breaking in the process. To make matters worse, the two extra links that came with the watch were not enough to accommodate all men, as the bracelet was quite small.

I reached out to customer service for assistance, and while they were very quick to respond to my messages, I found it nearly impossible to get a straight answer from them. I must have exchanged over 20 emails with them, but it seemed like they weren't even reading my messages or the ones that came before. I even sent them pictures with detailed drawings, but I still couldn't get the information or instructions I needed.

What's more, I was quite disappointed to learn that Tree Hut Design charges customers $10 for a simple link replacement. And if you need a larger link because a part broke, you have to pay for two replacements instead of just one. This seems like a bit of a rip-off, especially considering the price of the watches themselves.

Overall, I must say that I was quite disappointed with my experience with Tree Hut Design. While the watches are undeniably beautiful and the customer service team is quick to respond, the fragility of the light wood and the high cost of replacement parts make it unlikely that I'll ever purchase from them again. I'll give them two stars for the look of the watches and the fast response time, but it's worth noting that you may still be left with unresolved issues even after multiple emails with customer service.

of the product they sent me. The website looks nice but it doesn't really matter since the product was a disappointment. I thought I was getting something special and unique but it didn't live up to my expectations. The wood felt flimsy and cheap and the design didn't look as good in person as it did online. I was really disappointed with my purchase and I wouldn't recommend this to anyone. They need to be more upfront with their policies and improve the quality of their products if they want to keep customers.

I don't know what to do, it's been almost two months and I still haven't gotten my watch back after sending it to Tree Hut Design to add some links. It's so frustrating! I used to think there were still some honest businesses out there, but Tree Hut has definitely disappointed me. I wish I had read some reviews before ordering from them.

. Just received my order from Tree Hut Design and it's a mixed bag of feelings. I got a custom engraved box which looks pretty cool but the engraving was kind of an afterthought. It's tucked away under the tree hut logo that takes up most of the space in the front. I gotta say that was a bit of a bummer.

Moving onto the watch, the face looked a little cloudy which kinda made me think about what other issues I might run into down the line. However, it's not the end of the world and it doesn't look half bad otherwise. It's been a few days since I've been using it and so far, it's been ticking without any problems.

All in all, I'd say it's an average watch that comes with an unexpected twist. The customized box is a nice touch but could've been better executed, and the slight cloudiness on the watch's face is something to keep an eye out for. Might have to try out a few more watches from Tree Hut to see if this is a one-time deal or not.

So, I decided to give Tree Hut a try and ordered one of their watches as a gift for my friend. The delivery was supposed to be quick and smooth, but it's been almost a month now and still no sign of the package. I tried to contact customer service, but all they did was blame it on Covid-19 and the shipping carriers. The worst part is that the shipment code seems to be non-existent, which was also confirmed by the carriers. I honestly feel like I'm being ripped off.

The worst part is their customer service team. They barely help at all and seem to be completely indifferent to my concerns. They just told me to "keep waiting" when I asked for a refund or a solution. I mean, seriously? They even advertised a "no delay guarantee" on their website, which is obviously completely false.

All in all, I'm extremely disappointed with Tree Hut and their services. I would never recommend them to anyone and strongly advise you to look elsewhere if you're considering buying something from them.

This TREE HUT DESIGN place is causing me some serious headaches. I've been trying to get a replacement band for my husband's watch for ages now! My son gave him that watch as a gift, so it has sentimental value. And my husband loves it - he wears it all the time.

I've already paid them twice through PAYPAL, and it's been two lenthy months now. Yet, I'm still waiting for them to get their act together and get us the right band! Talk about a bad customer service experience!

They go on and on about peace, love, and understanding, but honestly, just get the freaking band sent to me already! I'm not asking for much, but it's been way too long. If they're going to talk the talk, they need to walk the walk.

Overall, I wouldn't recommend TREE HUT DESIGN to anyone looking for quick and reliable customer service. They need to step up their game and start delivering on their promises.

So ya'll, let me tell you about my experience with Tree Hut Design's website. They claim to offer 40% off all store orders, so naturally, I was excited to snag a deal. I wanted to buy these two dope necklaces and some sunglasses, but when I tried to apply the discount, it only worked for their watches. Like, what gives?

So I hit up their customer service, and after some back and forth, they sent me a loyalty coupon for 20% off. But get this, even that didn't work on the items I wanted. When I asked them about it, they straight up told me that the discount was only for watches.

Honestly, this experience left me feeling pretty frustrated. It's like they were straight up lying about their promotions to get people to shop there. And let's be real, false advertising is definitely not a good look for any brand.

In summary, don't believe everything you read on the Tree Hut Design website. You might end up like me, feeling totally misled and unsatisfied with the customer service.

a lot to be desired. The design is unique and interesting, but unfortunately, the quality seems to be lacking.
When I received the watch, I was disappointed to find that the shade of blue marble was not as advertised on the website. In fact, the watch face was so cloudy that it was hard to see the time properly. It looked almost defective. I reached out to Treehut to express my concerns and was met with a less than satisfactory response. They offered me a $10 credit or a pair of sunglasses, which I was not interested in receiving.
I was hoping for some kind of resolution or explanation, but instead, I was left feeling frustrated and disappointed. It was as if they didn't care about the quality of their product or customer satisfaction.
While the design may be unique, I would caution others before purchasing from this company. The quality may not meet your expectations, and their customer service may not be as helpful as you would hope.

I recently made my first purchase at Tree Hut Design and was excited to receive my new watch. The shipping was decent and I received my package within a reasonable amount of time. I was overly thrilled waiting to be able to finally wear my new accessory. Unfortunately, when it arrived, I soon realized that the watch was too big for my wrist! Feeling disappointed, I immediately called customer service to address my issue. To my surprise, the support agent on the other end attempted to persuade me to exchange my watch for something else; however, they did not have anything smaller to offer.

After a brief conversation with the support agent, I was finally told that I would receive an email with instructions to return the watch, as it was clear that an exchange was not possible. Though, somehow their system failed to send me the email with the return label. So, I sent them an email including my full name and order number, hoping that it would be enough information for them to send me a proper label. To my dismay, I received an email back indicating that they needed the order number again and my mailing address. Though, that was not the end of my hassle with this issue. I soon received another email trying to convince me to exchange the watch again, even though they still did not have a smaller size to offer.

Determined to get this resolved, I called customer service a few more times, sent a few more emails, but received no return label. At this point, I decided to pay out of my own pocket to ship the watch back to them instead. The only instruction was that I needed to email them the tracking number so they could process my refund. This was an inconvenience that could have been avoided had they just provided me with a return label in the first place.

In conclusion, my experience with Tree Hut Design was less than satisfactory. Their customer service process is inefficient and customers should not have to go through such a hassle just to return an item. If you decide to do business with them, just be prepared to encounter such issues.