SUBMIT A COMPLAINT

[Resolved] Travelzoomess!!!

5
M Nov 15, 2017

What a mess!!!
I needed to book a room in Boston for 2 nights and used this website.
Everything went through, I was charged, so I went to get prepared for my trip.
On the next day, I noticed that my credit card has a bigger amount than it had yesterday. My money was given back for the Boston room from Travelzoo.
In short, they canceled my booking. I called them and asked what happened, but they didn't find any words to explain why.
They said that maybe their system was down and tried to rebook, but nothing worked well.
I spent over 2 hours to figure the things out and they didn't help me anyway.
What a mess!!! not sure I will recommend you to use them

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Travelzoo Customer Care's Response · Nov 21, 2017

    Dear Mara,

    We're very sorry to hear you were less than satisfied with your Travelzoo experience. We would be happy to revisit your concerns, please email [protected]@travelzoo.com Attn: Liberty.

    Thank you,

    Liberty
    The Travelzoo Team

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