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Tried for 2 weeks to book with the Sunwing discount. Kept being told the Travelsmart rep was not able to access the Sunwing website as it was down. Missed out on 4 wanted vacations during that time.
Finally booked direct with Sunwing on Feb 14/24, told him I was a Travelsmart member and could he help with my discount. Didn’t know what I was talking about.
also the Travelsmart rep I talked with did not offer to do a 3 way call with Sunwing to helpe either,
I sent an email to TS regarding this and asking for their assistance in getting me the discount. They said I could book through their website and pay for the rooms with the US $ and book my own flights. Why would I do that when it would cost way more money? I have since sent 3 more emails to TS asking for them to help and acknowledge their neglect of our contract and they are not responding to me, ignoring me completely . Their “access “ to the Sunwing website has been “down” for over 8-9 weeks now. Complete breach of contract for all Canadians. I looking into filing a lawsuit against them.
Claimed loss: We lost approx $350 per person and there was 4 of us and we paid for Diamond Club which should’ve been included.
Desired outcome: We want our money that is owed to us
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