Travelocity review: advertised 5 star hotel secret hotel - gave me 4 star 84

Unfortunately we booked our vacation through Travelocity, which due to stress and worry about how and when we would get home, where we would stay and hundreds of dollars in international phone calls in which nothing was ever resolved, in fact we would tell our story again and again before being transferred and disconnected. We were stuck with no transportation when paid for in advance, we had no where to stay our last night, we had no luggage our first day, and worst of all we spent our entire vacation calling Travelocity, and received no help again and again! Our trip was not a vacation what so ever. Since they were unable to help us while we were in Mexico (We tried for 4 days via phone and internet), we are trying to get help now that we are home. We need reimbursed for the money we paid to them for transportation from the airport to the Riu Yucatan in Playa Del Carmen. There was no one there to pick us up at the airport. We waited for over an hour looking for Olympus Tours Cancun-Riviera Maya Transfers that we paid $285.00 for (both ways) but no one ever showed up. Travelocity was notified that our flight was delayed 24 hours when we called them on Feb. 16th and confirmed that someone would be there. Not only did they tell us that there would be transportation waiting for us but they changed our flight coming back a day later which is what we requested. However, they did not extend our stay at our hotel. We were kicked out 24 hours before our flight left Cancun. We were on hold most of the week trying to get this straightened out with them until my phone went dead, and then resorted to the hotel phone and email. There will be phone expenses that will need to be covered. We called every number they provided [protected] & [protected]). They would answer but then I would be put on hold. Then someone would come back and I'd be put on hold again, and then the phone would be disconnected. We are talking International phone charges here. I then went to the internet. And it started all over again. We have copies of every conversation that took place over several days to no avail. Also our trip was cut short by one night and day, so they need to reimbursed us for this also. We had to pay for our last night out of pocket. And last but not least our luggage was lost and we had to go out and buy clothing. The luggage showed up at 9:00 p.m. the following night of our arrival. We have tried calling and emailing them for the last four days now that we are back home, and nothing has been resolved. The people we speak with always say they will transfer our call and forward our email.

I have been dealing with Customer Service and the Re-issue dept since 09/05/07 till now 09/13/07. In trying to re-issue new tickets. They have been horrible to work with on getting this matter resolve. These people are not properly trained. I have getting the run-around, getting disconnected and repeating myself over and over again to a new representative every time I call back after being disconnected. They DO NOT update their system, so the next agent is not aware of the issue on hand. They also LIE! They say they will call you back if phone line gets disconnected and furthermore, they screw up my tickets and they stated, they were going to overnight the tickets at their expense but when I checked the FED X tracking# it showed the tickets were FEDX-2day arriving Monday by 7pm when my flight is schedule for Monday at 5:45pm. Now, you tell me how is that possible! Travelocity representatives are inadequate, unprofessional, rude and liars... I will never ever deal with Travelocity ever AGAIN! Oh, and if you have no other alternative but to get tickets thru Travelocity, please avoid agents, Mark, Michelle and Shawn.

On May 3, 2017, I called Travelocity phone number listed on the web site to research and possibly book a 7 day cruise.

When the agent over the phone quoted me a price of $1917.74, I booked the cruise. I was told there would be an additional $19.95 service charge for the booking. When I got the confirmation email, the price charged to my credit card was $2, 135.69. Almost $200 more than I agreed.

I immediately asked the agent why there was a $200 discrepancy. I was told that this was the mandatory travel insurance. I advised the agent that under no circumstances did I want travel insurance and insisted on an instant refund. I was then placed on hold for 31 minutes. The agent came back on the phone stating that it would take 5-7 business day for the refund. As an added security measure, I sent an email complaint through the website customer service form. [Incident:[protected]] on June 3, 2017 – the same day of this problem. I received the following reply “Your enquiry has been passed to our Sales & Customer Care Team who will strive to respond to your contact within 4 hours”.

3 days later, I received a reply from Gene K who stated the refund is pending processing.

On May 9, 2017, I did not yet receive my refund, so I emailed customer service again [Incident: [protected]] [Incident:[protected]] asking where is the refund?.
The reply I received dated 5/15/09 was “Please be advised that the refund comes directly from the cruise line as they were the ones that charged your credit card initially. The refund can take 7-10 business days to appear back on your card.”

First, the original charge occurred on 5/3/09. The customer service rep should have seen that the 7-10 day time frame passed and that he should have taken the necessary steps to process the refund ASAP. Secondly, the reply stated that the refund should come from Carnival cruise line directly. I know this to be untrue. Travelocity charged my credit card, Travelocity should refund my credit card. As of May 18, 2017, the refund was not processed. At that time, I instructed my wife to resolve this matter.

After rounds and rounds of filing complaints with customer service suerpvisors, my wife was told that travel insurance was mandatory and that Carnival cruises were the ones who charged me. My wife made a three way call with Carnival and Travelocity supervisors and listened in while both supervisors argued with each other - each blaming the other for incompetence. A truely comical routine I must say. Finally the Travelocity supervisor agreed to the travel insurance refund. And on 5/21/09, the refund posted to my credit card. I am glad this happened as I will never, EVER, use Travelocity again. Furthermore, I have told all of my friends, relatives and this website of this experience in hopes to help others avoid my mistake of booking with Travelocity. Note: This formal letter was sent to the CEO of the company to advise them of their problems. IF he wont care, then who will?

wrong dates wrong room wrong fees wrong cards wrong email tammyddowns45@yahoo.com 252.269.9206 then no reservations

I went under deals, found my dates of flight travel, picked my seats and submitted. The next screen said the deal has changed. I did this at least a second time and guess what, they did the bait and switch thing again.

I'll never use that site again.

i will never book a room with travelocity they charged my card 2 times then lied in say they didnt i had my bank on the line the indian man was still argue with her stating they didn't, travelocity are so disorganizatize... PLEASE WHO EVER NEVER BOOK ANYTHING WITH...

we are trying to use credit that is due to us ...they have lost records, made up convesation notes, and treated us like we have all the time in the world to stay on the phone for over 350 minutes, and still no resolution!DO NOT GIVE THEM YOUR BUSINESS

I am so used to canceling hotels reservations with 24 hour notices with no fee. I had no idea that they would charge me one third of the reservation to cancel. I will use them again except to shop but will use other routes to book.

Booked an 8 night vacation to Cancun through Travelocity including trip insurance. Tried changing the date of departure 2 days before the trip as a major ice and snow storm was going to hit the N.E. U.S. Called 8 times and put on hold and disconnected. One manager called back and left a voice mail which I was unsuccessful reaching and got put on hold and disconnected. Flight was delayed that day. Day prior to departure flight was canceled. Tried calling Travelocity with same result - put on hold and disconnected. I booked my flight myself. After coming back home, complained online to Travelocity twice with no results. Worse customer experience I have experienced in my life.

I agree. I have traveled for years and just returned from an 8 night vacation to Cancun I booked through Travelocity with trip insurance. I experienced the worse customer service I have ever experienced in my life. Our flight was going to depart during a major snow and ie storm. Two days before the trip our flight was delayed and then the day before canceled. I tried 2 days prior to our trip to change the departure date to a day earlier. I called 8 times and was put on hold so they could talk to a manager and got disconnected all 8 times. A manager called back once and left a voice mail which I tried to return and went through the whole problem getting through and getting put on hold again to be disconnected. The next day when I found our flight canceled I tried calling one more time and was put on hold and disconnected and rebooked the flight myself. The travel insurance was worthless and customer service nonexistent. I tried complaining after I got home, but basically got "canned" email replies with no satisfaction of any kind. I would not recommend Travelocity to my worse enemy.

I returned from a trip to LA last Wednesday and am very unhappy about what occurred. When I arrived at LAX I was informed that my flight would be stopping in Chicago. I had booked the flight intentionally because it was shown as a direct flight and there was no indication that there would be any stops. The person at the American desk said there was another direct flight that morning but it was already sold out. I had no option but to take this flight. The American desk and the Travelocity customer service person seemed to think that it should be a consolation that I wouldn't have to change planes in Chicago but I couldn't care less. A stop is a stop and it should have been listed on the site when I was booking especially one that was an hour and a half in length.

I called the Travelocity customer service line and spoke with "John" who was beyond unhelpful. John kept insisting that I was not reading the itinerary correctly. He refused to believe that my itinerary did not show a stop. Regardless of the number of times I told him that I was looking right at it and this information was not shown he would not stop insisting that I was misunderstanding or reading it incorrectly. This quite naturally made me furious. I told him that this line of discussion was unproductive and only serving to make things worse which he acknowledged but didn't manage to let go of. He offered to book me on another flight for $180 which frankly at this point was insulting. I said to him, "So there is nothing your company is wiling to do to make this right." and he replied, "Yes that's correct". He told me that I could send a message and the itinerary to the customer relations email address. I expressed to him that it would be very difficult for me to write this email address down since I was in the security line and he refused to email the address to me or tell me where else I could find it which was extremely inconvenient given the circumstances.

I could not be more dissatisfied with this experience. It was bad enough that the flight I selected was not accurately represented but to also get such terrible customer service on top of it was too much. I can forgive easily when the mistake is acknowledged and efforts are taken to make up for the error but instead I was told I was either dumb or lying neither of which is acceptable in any way.

I sent Travelocity a copy of my itinerary so that they could clearly see there is no indication of a stop for flight 1544 from LAX to DCA on June 16th. My only guess is that "John" was looking at my flight from DCA to LAX on the 12th in which I did have a layover in Chicago of which I was aware when booking my flight. I tried to suggest to him that he was not looking at the right flight information but he refused to listen to me and kept insisting I was the one in the wrong.

I was hopeful that someone at Travelocity could rectify this situation and restore my faith in their company but its been four days and I have gotten no response. I sent this info to the customer relations email address as well as in a response to a survey request asking me to rate the service I received from their customer care line. I've gotten nothing in return.

I have to say though that after reading about the experiences of others I think I got of pretty lucky and will not use Travelocity again before something worse happens! When I did a search on bad customer service and Travelocity I was amazed by the number of outraged customers. I'm shocked that a company thinks they can get away with this! I hope more people do their reserach on Travelocity before using them. I wish I had!

I booked flight and hotel in Nashville with Travelocity. A day or so later, I booked a dinner cruise and received confirmation and copy of credit card charges. One month later, I get a call from the vendor letting me know I did not have a reservation. She called me because she noticed that Travelocity and NOT responded to their e-mail telling them the event was sold out. I tried to find out from Travelocity what happened and all they could tell me was they could refund me. I would have gone to Nashville thinking I had tickets had the lady not called me from Grand Old Opry. When I found out that seats had opened up - I asked Travelocity to re-book and the person who spoke terrible English could only give me a refund. I sent an e-mail to Customer Service and got a reply that my flight and room were confirmed - when the complaint had nothing to do with the flight and room. Hope they did not mess that up. Numerous attempts to speak to supervisor has failed.

This company is a joke, i paid for 3 flights for me and 2 friends, 4 days later i get the email confirmation stating that 2 of us are on the flight together and the third has been chaged without our permission or knowledge! it took me a further 5 days 25 phone calls to try and get it sorted and it still isnt, i have been hung up on, i have had 4 call back requests ignored i have been lied to and to make it worse no one is taking ownership of my issue! i have written them a letter asking for comphensation and have had no response! the call centres are all based in India so every time you call its a totally different person who always claims that the previous person you where speaking to has gone home for the day.

This company has no idea about customer service, once they have your money they dont want to hear from you! the only reason i phoned the call centre was the website advertised price would go up by £50 when you would try to book!

Another holiday i had booked with them completely lied about the hotel location, it claimed to be 500 metres from the main station, what it failed to tell you is that the 500 metres is over water onto a little island which i wouldnt drive through at night let alone walk from the wahrf!

Absolute disgusting in every respect steer clear from travelocity!

I booked my flights from Travelocity and 2 days before my scheduled departure Travelocity sent me an e-mail that "the airline has changed my ticket". I checked the airline's website and my itinerary was still available. Travelocity agent then put me on hold for 30 minutes without coming back on line. He then summarily hung up on me.

Did you book a flight as well or was this a hotel reservation only?

With flights, they do charge you ridiculous fees because airlines charge ridiculous fees. I had to pay $150 to cancel my trip but I had to pay the same thing even when I booked my flight directly with an airline.

I never stayed with Holiday Inn but I would go online and check their policy about cancellations. I know some hotels charge a certain % for cancelled reservations.

Reading all the complaints on travelocity I think my situation is the worst. I wish I had visited this website before buying the tickets. I bought twelve tickets from singapore to los angeles in the amount of $16000. I thought everything was ok, because just after transaction I received an email with e-ticket numbers. But in the morning got an email saying that they couldn't reach me by phone to verify some information. What on earth verification is needed if I already paid the price? Thus they had to cancel the tickets. First they promised to refund within 24 hrs, then within 30 days. Now I don't know what to do. If there are kind people who had such a problem, then were successful getting their money back, I would like to hear your story. If there are people who can help I would also be thankful. Murad

You are on your own when using travelocity. Customer service in India will tell you anything you want to hear to get you off the phone. I hate them(travelocity). They ruined my trip to Mecixo in 2017. I was stuck paying an additional $1200.00 for rooms and rebooked airline. They offered me a $150.00 coupon for thier mistakes. Whatever! You can book on your own! It's alttle bit difficult at first, but you master vacation planning and save money over time.

I had the exact same problem. I made a mistake using my points, I called and got prior approval to cancel the flight and have my points returned. Travelcoity canceleld the flight but Travelocity AmEx did NOT return my 25, 000 points. Calls to their customer service line result in hours spent on the phone. They either A) give contradictory information or B) say they will fix it and I wait and nothing happens or C) transfer the call so many times, up to 10 times in one call, until I give up and hang up. The phone run around is a real problem and I think that just when you have someone on the line who sounds like they have the authority to help they say hold a minute and then the line is transferred and the next person has no idea what the call is about and can't send you back to the previous representative. I think its an intentional fraud to block customers from using their points.

This GNOME surely did its JOB! It got people thinking about and talking about and writing about Travelocity. Rather than scold their marketing people, they ought to give them a bonus.

Makes me want to turn off tv

I booked a flight for myself, my wife and child through travelocity from santa ana clifornia to barcelona spain.
when i got to the airport today, i found out they have only issued ticket for my 2 year old
daughter but not for myself or my wife. after trying to contact them several times, they did not have any explenation as why this has happened. they tried to mainpulate us to use
some unsual routes and charge us more. i missed my flight because of this incomptence.
i am very dissapointed by the service. i wish coustomer care was in USA rather in INDIA
and i could talk to somebody who understood english.
in short this was a horrible experience. they booked me for next day, but i was charged twice. i would never use this awful online booking.
from now on direct from airline. buyers beware. travelocity is a scam.

The person I made my reservation with put down the wrong time and when I called to correct it the only way it would be changed is if I paid 180.00 dollars. This was there fault, travelocity is great when it works but when it doesn't they put it to you!

I hear you...we had the same experience. Their customer service if you can call that is horrible. They are rude and unhelpful and cannot get a reservation right. Travelocity is not looking out for travellers. How do they stay in business?

Absolutely Agree. In India most of the time they don't even answer phone. Do not book tickets on travelocity, if you have any plans to cancel tickets later.

CUSTOMER SERVICE DOES NOT ONLY FOCUSES ON "LOW FARE RATES"
It is just part of a whole!
how about your response time for reissuing, etc.
have you ever thought about it, how long your clients wait?

Trying to offer the best in Customer Service, you should audit your performance
It is terrible! Doing the best is not the key solution, BUT DOING THE RIGHT THING
right now you guys are doing the WRONG one, and you should not call that as
TRYING to offer BEST SERVICE.
You call that MAINTAINING the worst SERVICE in the face of the earth.

TO THE COMPLAINT DEPARTMENT

OK this is how it went! On Dec 19 I must of booked a flight with u guys to Las Vegas with Delta airlines but i did not received a conformation. I was told that there was one in my email but my email deletes in a few days so i did not get it. So I am sending you the ticket number that is all I have on my statement so here it is Ticket number [protected] Passenger name Peters/Patrick J and the price was $408.00 in American funds and $447.47 in Canadian funds. Then i was charged for a Travel Package trip 6 and the price was $140.89 in American funds and $154.52 in Canadian funds. So u can check with Delta airlines saying that i did not go on this trip or stay in the hotel so i was wanting a refund for the amount of $601.49 please get back to me with a reply to rustico38@hotmail.com or call me [protected] if not there please leave a phone number that i can call to get back to you as soon as possible. $408.00

December 19 DELTA AIR LINES SAN ANTONIO TX United States Dollar Can $447.47
(December 20) ROUTING FROM: CALGARY
TO: SALT LAKE CITY CARRIER DL CLASS: UA
TO: LAS VEGAS MCCARRAN CARRIER DL CLASS: UA
TO: SALT LAKE CITY CARRIER DL CLASS: UA
TO: CALGARY CARRIER DL CLASS: UA

TICKET NUMBER [protected] Peters/Patrick J

Then here is the travel package trip 6

Dec 19 TRAVEL-PACKAGE TRIP 6 $140 $154.52 CAN
United States Dollar

So this is my whole statement on my American Express Card so is this all you need get back to me thanks Patrick Peters

I had an identical scenario...I could have made a reservation at the same hotel for less on my own!

Same deal happened to me!

seems like you hurt larry's feelings

Dear customers of travelocity. During different sites i have found that travelocity also transfers you upon request to different us agents as their india freinds have direct lines set up currently to the us agents. The phone number on this site goes to a disconnected number that obviously cannot help you book or complain about a trip. as a fellow traveler i woudl suggest just asking for a us based agent or demanding one.

Perhaps you should actually try reading my complaint before deciding to go on a rant. I called the airline because I was told to call the airline. The difference between having a hold on my money or having the money go out of my account is irrelevant when Travelocity are telling me to pay another airline for a ticket that they are already processing the payment for. The bottom line is that, if they weren't capable of processing the ticket, I should never have gotten as far as clicking 'submit payment'. Following on from that, I was given completely wrong information. I didn't actually need to go buy the ticket from the airline at all. However, not one of the email or telephone responses I got said that, they told me I needed to completely restart my purchase with the airline. Hence my use of the word "incompetent". They didn't know what they were doing or what was actually happening with my ticket.
FYI, it's not my habit to go yelling at the schmucks at the end of the telephone line which you seem to assume. Try reading a complaint and perhaps looking up some of the bigger words before you go attempting to type coherently. Also, well done on the double post, perhaps your familiarity with utter incompetence is what prompted you to defend Travelocity?
Now, if you'll excuse me, I have to go and act smug and self-righteous on the internet.

Air canada certainly will use paper tickets, although most carriers are moving toward e tickets the fact of the matter is that from airline to airline and sometimes flight to flight if it involves code shares sometimes the airline wont have a ticketing agreement with the other carrier or system incompatablity arises and forces a paper ticket. Usually a travel agency will issue one and will waive a delivery charge if it wasn't brought to your attention at first but sometimes it is not possible due to regulatory aspects of the trade. The records showed you had not paid because you had an authorization on your card not a charge, so many people go off the handle about that, fact of the matter is that all travel agencies get nearly squat in the form of commision from airlines and the airline always is the one to place the charge did you happen to check your account? you would see most likely a small service authorization from travelocity and a large authorization (the ticket itself) from the airline then of course they charge baggage fees seperately. In short, no one took your money take a pill. One big thing you screwed up on, was calling the airline, once you call an airline they will either A: pass the buck B: Do nothing at all or C: compeletely take over your itinerary and at that point your PNR (passenger name record) becomes something that the agency, no matter who they are.. can touch. As far as a refund goes, it's a hold since you stated yourself that you have not been charged (And almost never will until the ticket is HK1 holding confirmed for 1) Therefore you should call your bank and see if they will take a fax from travelocity (any good bank will) stating that the charge will not process and they can expedite the release of the authorization. Too many people like this float about the internet spouting bs about companies and individuals, when the user themselves can barely connect to an exchange server to read email. Fact is, nothing in life is perfect and if you would have done yourself a favor and been less of a neurotic [censored]bag you probably could have saved a little grief. Now if you'll excuse me, there is an exceedingly obvious thunderstorm in my area that has caused my cable to go out, and I am going to yell at an Indian national about something that is clearly out of his control. (yes that was a jab at you)

I have been trying to cancel a ticket. So far i have called them 4 times and i couldn't get an "available consultant" even though I waited till the calls get disconnected after 13-14 minutes automatically after saying "Thank you for calling Travelocity"! Mailing also sends an auto reply and no action so far (it has been 2 days since i mailed them). Do they actually refund or the entire thing is just fraud?

March 18, 2017 I booked through Travelocity and confirmed (in confirmation email) what I thought were two airline tickets for $776.40 (TOTAL). What I was billed was $2088.40 from Jet Blue. The hardest part is that I used my debit card...so now my checking account is shot!

Now the two companies are blaming each other. My trip is supposed to begin on March 25th but as of now I have no money and no tickets! No one is calling me back from either company. I just sent both CEO a letter. Let's see if either Hugh Jones (Travelocity) or David Barger (Jet Blue) have the decency to resolve this!

I totally wish I would have read comments about travelocity before actually booking with them, and it really never occured to me that every agent was indeed from INDIA.. i know the accent, but the names throw you off... how clever. My situations is not even worth posting, because it is the same ###, just different take off and landing. I can't belive they are even allowed to get away with this. The only thing Travelocity saved me was a heart attack, because I took up weed smoking just to deal with them, which in fact has cost me more money because now I love weed.. good thing I am going to Jamacia in afew days.
I have told everyone I know to NEVER book with Travelocity, they are some ###! The fact that they confirm everything then call you and leave voicemessges that there are concerns with your flight is ridiculous. I don't even check my voicemails! The best one was -- my flight was in US dollars and my credit cards is CANADIAN... What happen to doing the f-ing currency exchange.. what a bunch of ###S! Next time I even see an indian person i am gonna spit on them.. LOL

If you are travelling to another country, you should always check to find out if they are any required documents you must bring. Although travelocity should have mentioned this to you, it is ultimately your responsibility to properly research any trip you are going on. If they are willing to refund you any money at all, you should gladly accept it and hopefully you'll have better luck in the future!

Hey Raymond its sad to hear that u had bad experience with travelocity I work for them in ticketing department, I do not deny but let me ask u this did u check with your credit company if your ticket are voided by travelocity u should get refund for same.
if u have not received 1 yet I will request u call customer service, fax in your trip id num and credit statement to CRD for travelocity and will be glad to resolve this problem.

With regards
Victor

Well I do agree with our comments about reissue procedure sometimes they are quite crazy and messed up, I personally to tell I work for travelocity and i know what happens, it not completely travelocity fault, as we are travel agency airlines impose certain change rules which u wont find directly with airlines.
But on second hand of scenario we offer best fare possible if u compare we offer the lowest fare possible and try to offer best in customer services.

With Regards
Victor

U.S. Airways started flying from Heathrow and Gatwick airports Uk from 29th March 2017.
Please could you warn travellers that Travelocity however do not mention to customers at point of sale or on the e-ticket after purchase that U.S. airways flights fly to USA westcoast etc from London via Philadelphia !

I have been trying for the last 12 days to get a refund - or change my ticket .Their sales operators do not have the full flight schedules available for US Airways at point of sale - (their customer services supervisior admitted that to me last night after a finally got to speak to him !)

As a result, when the e-ticket comes through to the purchaser on e-mail after point of purchase it does not mention ANYWHERE that the ticket includes a two hour refueling spot at PHIL.They are going to call me back later today to see if I can get a ticket change. But they did warn me that it was v.unlikely.

A journey from heathrow to San Francisco and then to Arcata( N.Cali) is now going to take me over 19 hours.

So please make your audience aware as ticket operators + flight schedules on line do not mention it. I only found out myself after I placed my flight number into the flight search engine on the Heathrow BAA Website after seeing that I would be flying out of Terminal one - not my usual Terminal 3 ( I do this route every year).

I also spoke to Gatwick U.S airways team y/day and they said that all ticket agents should ensure customers know this prior to Purchase . It was they who advised me to speak to Travelocity sales management . I had been e-mailing them daily before that and they were constantly ignoring my requests.

BAIT AND SWITCH -- I have purchased tickets from Travelocity for years without a problem until my recent trip. I searched for a flight and selected a round trip ticket. I failed to check the final price as I assumed it would be the same as the price listed on the search page. I got the airport two days later and learned that I was charged FOUR times more. I checked my confirmation e-mail and learned that they changed the ticket price from the search page to the check-out page! I contacted Travelocity upon my return and was told that there "low price guaranty" is only valid for the first twenty-four hours after you purchase the ticket, nevermind that I provided them with information that my business associate purchase his ticket for a fourth the price the day before the flight. Travelocity's position was that I should have postponed my business trip to sort out the details with them before flying. The consumer relations people (I understand why Travelocity does not call them customer service) responed to my requests for a refund in e-mails containing broken English, incomprehensible wording, and basically unprofessional writting. DON'T BUY TICKETS THROUGH TRAVELOCITY!