The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Travelgeniounable to contact customer service

R Nov 05, 2018
This review was posted by
a verified customer
Verified customer

I booked a return flight from Doha to Mumbai from Nov 4-14th but could not take it because of a death in the family and could not take the flight. I have been trying to call customer service from the UK-I get made to stay on the call for 20mins each time and then it gets cut, I never get to speak to a representative.
I urgently need advice from someone if I can get a refund from my ticket and can show a death certificate if required. My booking code is TUIGKZ

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Travelgenio's response · Nov 05, 2018

    Hi RV89. You will receive a reply by email within the next few hours. Thank you for your collaboration.

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