The complaint has been investigated and
resolved to the customer's satisfactionResolved Travelgenio — Refund of cancelled flight due to covid-19 on march
resolved to the customer's satisfaction
Greetings from the Consulate General of the Republic of Korea in Chennai, India.
This is not the first request mail regarding my refund.
Please try to understand how customer feels.
Anyway, I'm writing this email regarding to request my full amount refund. Because of the COVID-19,
The ANA Airways cancelled my flight ticket without any notice. So I called them several times, but they told me to request to your side.
Here below is the reply I received from ANA. Kindly advise the agent to process a Full refund for the below ticket.
EtKT - [protected]
ENDORSEMENT - DUE COVIDE19 APPROVAL CODE WCN001
Please kindly refund the full amount of my flight ticket as soon as possible.
The details of my booking is mentioned below.
Passenger name : SUR NAME : KIM / FIRST NAME : DONGHYUN
Ticket Number : [protected]
Travel from : CHENNAI
Travel to : Tokyo (Narita)
Travel date : 18/03/2020 - 25/03/2020
Reservation Code : DOQTJW
Date of Issue : 31 JAN 20
Last 4 digits of Card : 9613
Place of Issue : MADRID ES - TRAVELGENIO SLISS.
OFFICE CODE : [protected]
Please check the details and kindly do the proccedure of my refund request.
Since it is not the personal trip, but the official trip, I have to report back to our ministry.
Please kindly understand the situation and do the needful as soon as possible.
I'm waiting your reply,
Email : [protected]@gmail.com
Mobile : +91 [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
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