The complaint has been investigated and
resolved to the customer's satisfactionResolved Trane — inferior product
resolved to the customer's satisfaction
On Oct 29, 2007, I contracted with an authorized Trane dealer and purchased an XL14 SEER, model # 4WCY4024A1000AA. On April 25, 2011 after only using the air conditioning for 2 summers, our unit no longer cooled. It blew air but no cold air. On 4-26-11, I contacted a certified Trane technician to come out and diagnose the problem. I was informed that beneath the panel, the copper distributor lines touched and due to the normal vibration of the system it caused the copper to have a hole in the line. This leaked out the freon enough that it would not hold a charge. I could have them replace the coil that has the lines built on for over $900 or I could repair the copper line and have it soldered for $655. My system has a 10 yr warranty on parts but not labor. I decided to minimize the damages and paid to have the line repaired instead of having Trane replace the coil on 4-27-11. I also contacted Ingersol Rand on 4-27-11 for a phone number and was given the wrong number and hung up on instead of transferred like I was told. I looked up Trane online and found a consumer website to file a complaint and did so. Today, 4-29-11, I received an email with no name back that said it was out of their control. I called the Tyler, TX office and asked to speak to Nicole Fields, the supervisor. I was told she was at lunch and would return my call. The email tried to put the fault on the installer, the technician, or me. None of the three listed manufactured or assembled that system. This is a manufacturing defect that should be recalled & repaired at Trane's expense. They do not want to pay their certified tech for this but neither did I!!! They don't care about the quality of their product, because if they did, they would have quality control measures in place for this and not have outsourced the coil to be made in China! They sell inferior and defective products and certainly lack in customer service!