TradeInn
Reviews and Complaints

Extremely unhappy and disappointed with the service! I ordered a device on August 18, and almost a month later, I have received nothing! I was given a Colissimo tracking number... which indicates that Colissimo, in France, has never received a package, has not taken charge of a package. I paid almost 190 euros for this product, and I got nothing, it's shameful, for a first experience on this site! If I do not have a replacement product shipped quickly, I file a complaint at the police station where I reside in France as well as a complaint in Spain, for fraud, with the police in Celrà, in Girona. Sincerely, Mr.

I am extremely dissatisfied with my recent experience with Smashinn. I placed an order for a Hurricane Padel Racket, Order number: [protected] on 11th of April 2023, and the package was apparently lost in transit. Despite reaching out to customer service numerous times, I received unhelpful responses and no resolution. They keep telling me that they investigating.

I am increasingly inclined to believe that this website may not be legitimate and could potentially be a fraudulent operation.

I recently had a very frustrating experience with TradeInn. I ordered two jumpers on January 15th, and even though the website said they would be sent in 2-3 days, they didn't start sending them until January 23rd. To make matters worse, the jumpers never arrived, and I had to leave the country on January 25th for a year. According to the shipping number, the parcel was returned to the company in Barcelona. Despite this, TradeInn has been making it difficult for me to get my money back.

To add insult to injury, they couldn't even send the other jumper in the first place. I've sent over 50 emails trying to resolve this issue, but it still hasn't been solved. The customer service is very unfriendly and unhelpful. They don't seem to read the content of your message and just blame the transport company, even though it's clearly their own fault.

Overall, I would not recommend buying from TradeInn. It's been a very unsatisfactory and stressful experience. The customer support is inefficient and unhelpful, and it seems like they're trying to scam people out of their money. It's just not worth the hassle.

TradeInn is not a good place to shop, in my opinion. I live in the US and I found their website, which had prices in USD. I decided to buy a pair of Nike pants on November 6th, 2022. The website said that I would receive my package between November 10th and 15th, 2022. However, I was surprised to find out that my package was sent from Spain. I was also disappointed to see that my package did not move at all from November 9th until November 29th. I finally received my package on December 2nd. I think it is unacceptable that TradeInn did not disclose that they are not based in the US. I also think it is not fair that the package gets stuck in customs for anywhere from 15-60 days. This means that TradeInn is aware that they cannot deliver packages on the dates they provide on their website when ordering.

Now, I am trying to return my item because I bought the pants from a different website in the meantime. However, I was surprised to see that TradeInn is asking for $35 for a return label. This is because the pants are being sent back to Spain. I think this is a scam of a company and I would not recommend shopping with them.

I recently made a purchase on TradeInn for a climbing helmet, which cost me a total of 110 euros. I was excited to receive my package, as I was planning on traveling to Spain to visit my family. However, when the package arrived, I was extremely disappointed to find that the helmet was broken. Unfortunately, as an elder person, I was unable to properly review the product upon delivery.

After arriving in Spain on March 19th, I immediately contacted TradeInn via email on Monday to report the issue. However, I was met with a negative response. Despite providing them with pictures of the broken package and helmet, they claimed that they were not responsible for the damage. They also stated that since three days had passed since the delivery of the helmet, they would not accept a return.

I attempted to communicate with them further by phone, but was met with even more frustration. As I was explaining my problem to an operator, they abruptly hung up on me without any explanation or resolution. I was extremely disappointed with the lack of customer service and the fact that I had wasted 110 euros on a broken and unusable helmet.

In conclusion, I strongly advise against purchasing from TradeInn. Their lack of reliability and poor customer service is unacceptable. I would not recommend this site to anyone looking to make a purchase.

I recently made a purchase from Motardinn, which is a part of the Tradeinn group of companies. I was drawn to their website because of the great price they were offering for a motorcycle item I had been eyeing. To my delight, the website showed that the item was in stock and ready to ship. However, my excitement was short-lived as I soon found out that they did not actually have the item in stock at the time of my purchase.

It took them a whole 10 days to get the item in stock, which was quite disappointing. To make matters worse, they refused to refund me the $10 shipping cost as a gesture of goodwill. I tried reaching out to them via email, but they ignored all my requests. It's quite frustrating when a company misrepresents whether they have an item in stock and how long it will take to ship it. It's important to be careful when dealing with such companies.

To add insult to injury, when I tried to get some clarity on what was happening, they simply ignored my questions and sent me generic replies that had nothing to do with what I had asked. It's quite frustrating when you're trying to get some answers and all you get are canned responses.

It's been two weeks since the original delivery date, and I still don't have the item or any meaningful tracking information that can give me an idea of when I can expect to receive it. It's quite disappointing that it would have been faster to order the item from China! Overall, my experience with Tradeinn has been quite frustrating, and I would advise others to be cautious when dealing with them.

I recently had a shopping experience with TradeInn that left me feeling quite confused. I had purchased a pack of SIS gels that were listed as available, only to receive a message shortly after informing me that they were out of stock. This was frustrating, but I decided to give them another chance and purchased a more expensive item. However, to my dismay, I received yet another message the following day stating that this item was also out of stock.

At this point, I had already lost money on the transactions and was feeling quite frustrated. I decided to do some investigating and found that when I used VPNs from other countries, the item I wanted was available. This made me question the legitimacy of TradeInn's stock and left me feeling even more confused.

After some further research, I discovered that TradeInn had the item I wanted in stock, but due to new Garmin policies, they were unable to deliver it to my country. I was frustrated to learn that I had purchased the item before these policies were put in place and felt that TradeInn should still be responsible for delivering my order as they had charged my card and agreed to the transaction.

According to Consumer Law, businesses are not allowed to accept payment for products or services if they do not intend to supply them. I informed TradeInn of this and requested that they send me my order as agreed upon. If they do not comply, I will have no choice but to file a lawsuit against their actions.

Overall, my experience with TradeInn has left me feeling quite frustrated and disappointed. I hope that they will take responsibility for their actions and deliver my order as promised.

So, I decided to order some boots from TradeInn for 120 EUR. Unfortunately, the post company sent them back, and I didn't get to pick them up. What a bummer! But that's not even the worst part. Let me tell you what happened next.

Firstly, the website had messed up my account. I contacted support, and they told me everything was fine. But when I tried to request a refund, I couldn't log in properly. I even sent them a video showing that my account was broken, but they still asked me to log in three times. What a hassle!

Secondly, they gave me a fake tracking number and then blamed me for not having "extrasensory abilities" to know that the package wasn't really on its way. How rude! I mean, come on, I'm not a psychic.

Thirdly, getting a refund was a slow and painful process. The support team was unfriendly and kept trying to scam me. Luckily, I paid with Paypal, so I had a backup plan to force a refund if TradeInn refused.

After more than a month of waiting, I finally got my refund. It even included the shipping costs, which they didn't want to include at first. Overall, it was a pretty unpleasant experience, but at least I got my money back. I ended up buying shoes from another website, which was a relief. I'm just glad I wasn't in a hurry.

I put in an order back in May of 2020 on TradeInn's website, and I'm still waiting for my goods to arrive. It's been a long time, and I'm getting frustrated. I don't usually write negative reviews, but I feel like I need to share my experience with others. The goods never left the dispatch location, and after a lot of chasing, I eventually had to sign a declaration stating that I hadn't received the goods. I still haven't received a refund, and I haven't heard back from the company about my communications. It's hard to say if this is just poor customer service, theft, or pure incompetence.

All I know is that I paid for goods that I never received. It's up to you to decide if you want to take the risk of purchasing from this company. I've tried the ODR process to enter into dialogue, but it's been a waste of time. They need to want to enter the process for it to work. I've also started the European Small Claims Process, but I've found out that it will stop from 1st Jan 21 for obvious reasons. It's frustrating to feel like I have no options.

If you're considering purchasing from TradeInn, I would seriously recommend checking out all the reviews you can find about this company. Make sure you're making the right decision before you spend your money. If something goes wrong, they're highly unlikely to respond and correct the situation as per their contractual obligations. It's a risk that you'll have to weigh for yourself.

I recently made a purchase from TradeInn, an online retailer that specializes in sports equipment and accessories. I was excited to receive my air hockey table, but unfortunately, my experience with this company was far from satisfactory.

Firstly, the estimated delivery date came and went, and my order had not yet been shipped. This was frustrating, as I had been eagerly anticipating the arrival of my new table. When it finally did arrive, I was disappointed to find that the product was of poor quality. The table was made of cheap cardboard, and the motor had fallen off the underside of the table, held on only by small nails and glue. To make matters worse, the whole side of the table was cracked.

I immediately contacted customer service to request a return and refund. However, the response I received was less than helpful. They asked for photos of the product and packaging, which I provided, but then honed in on a small dent in the outer box. They claimed that they could not accept a return and issue a refund because the box was damaged, and we should not have accepted the shipment. This was ridiculous, as the dent was barely noticeable, and there was no way we could have known that the item was damaged without opening the box.

I was extremely disappointed with the customer service I received from TradeInn. They were unhelpful and unsympathetic to my situation. It seemed that they were more interested in avoiding responsibility than in providing good customer service. Even if they had accepted the return, I would have had to pay $600 to ship the item back to them, and then order the item again and pay for another round of shipping, as they do not offer exchanges.

Overall, I would strongly advise against using TradeInn. Their customer service is terrible, and they do not seem to care about their customers. The quality of their products is also questionable, as my air hockey table was of very poor quality. Save yourself the hassle and avoid this company at all costs.

I gotta say, I'm pretty disappointed with my experience with TradeInn. I ordered some wheels way back on April 23rd, and they shipped out the next day. The estimated delivery date was supposed to be May 5th-8th, but it's now July 24th and I still haven't received my product. Yeah, you read that right, it's been three whole months.

Now, I get that COVID has been causing some shipping delays, but come on. When I've reached out to TradeInn about it, all they say is sorry, we can't control shipping timing during COVID. But here's the thing - shipping delays were already happening a month before I even placed my order. So why didn't they adjust their estimated shipping times accordingly?

To make matters worse, when I look at the same product now, it says the estimated shipping time to my address is only 2-3 weeks. So why is it taking me three months and counting? It feels like they're being really deceptive.

I finally decided to contact USPS to see if they could help me out. They suggested I file an inquiry, but apparently international shipping law says that the shipper (aka TradeInn) should also file an inquiry. When I asked them to do that, they just said they were in touch with USPS to make sure my package arrived. That's not really the same thing, is it?

After three months of waiting, I've finally had enough. I filed a dispute of payment with my credit card company. It's a shame, because I was really excited about these wheels. But at this point, I'm convinced that TradeInn is a total scam.

I recently made a purchase on TradeInn for a suitcase as I found out last minute that I needed to move out of the country. I placed my order on May 6th and was advised that I would receive it in the UK on the 10th. However, as I write this review, it still hasn't arrived.

I have contacted every courier service affiliated with the tracking numbers listed, but each one of them keeps sending me back to TradeInn to contact the courier in Spain. Unfortunately, TradeInn has been extremely unhelpful and condescending, refusing to contact the courier themselves.

To make matters worse, I stumbled upon employee reviews where one of their employees admitted to being told to lie to customers. This has left me feeling like I may have just lost a lot of money that I cannot afford to lose.

As I continued to browse their site, I noticed that every random and very stupid item had a 4-star rating, from a pom pom that you can attach to the string of your jacket/coat to a jock cup insert or mini nail clipper. I have yet to find an item on their site with a 1-star review.

Overall, my experience with TradeInn has been extremely disappointing. Their customer service is terrible, and I am left feeling like I may never receive my order. I would not recommend this site to anyone.