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Hurley & David
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Hurley & David Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with Hurley & David at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hurley & David complaints 11

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Hurley & David Hurley & David came to my house on 10/6 'cause my heat wasn't workin'

Hurley & David came to my house on 10/6 'cause my heat wasn't workin'. They said they fixed it, but now, four days later, I'm freezin' again. So, I called 'em up to ask 'em to come back and check the furnace, and guess what? They told me I might have to pay for another service call. That ain't right 'cause they didn't fix my problem the first time.

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Hurley & David They gave a diagnosis of a furnace repair with a cost of $1,387 upfront

They gave a diagnosis of a furnace repair with a cost of $1,387 upfront. After the repair was completed the furnace still did not work. Then we were told we would need a new furnace at a cost of $9,500 on top of the upfront cost we had already paid. We asked for a refund of the $1387 minus the $79 to diagnosis fee. We still have not received our refund and the furnace still had not worked. Product_Or_Service: repair.

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Hurley & David We had a technician come out and fix our A/C circuit board

We had a technician come out and fix our A/C circuit board. Within a month, our A/C Unit blew. We just had our furnace's routine maintenance done and within a couple of days, our furnace blew! The woman at the company refused to send anyone out for 3 days, leaving us with a water mess and no heat! The prices originally were significantly higher than originally quoted. We will never use this company again! We should get our money back from both cases. It cost us almost *** and we had to get another technician from another company to fix these issues.

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Is Hurley & David legit?

Our verdict: Complaints Board's thorough examination reveals Hurley & David as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Hurley & David stands out for its commitment to quality and security. Clients considering Hurley & David should delve into its customer service record to gauge compatibility with their expectations.

Hurley & David earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hurley & David achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Hurley & David. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hurley & David has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Hurleyanddavid.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Hurley & David website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Hurleyanddavid.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hurleyanddavid.com you are considering visiting, which is associated with Hurley & David, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Hurley & David has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Hurleyanddavid.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hurleyanddavid.com may offer a niche product or service that is only of interest to a smaller audience.
  • Hurley & David protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Hurley & David They put in a central air system in my crib 8 years ago, but it's been a hot mess since day one

They put in a central air system in my crib 8 years ago, but it's been a hot mess since day one. They put in a central air system in my crib 8 years ago, but it's been a hot mess since day one. They tried fixing the heat after loads of repairs every year, but the AC is still busted. They had to add coolant twice, and now it's low again this year. Now they don't wanna own up to their mistakes and properly fix the system. They've been blindly swapping out parts without even diagnosing the issue, so now I'm stuck with a busted product. Their customer service is straight up trash. They never call back like they say they will. It's been a nightmare dealing with them. Stay away, they sell janky products.

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Hurley & David Hurley & David replaced my furnace's heat exchanger on June 7, 2022, as it was still under warranty

Hurley & David replaced my furnace's heat exchanger on June 7, 2022, as it was still under warranty. The invoice showed a balance of $3263,00, which I paid, assuming that this amount covered the cost of the new equipment and that I would receive a rebate from the warranty for the faulty one. However, the invoice only mentioned payment for labor, without specifying the amount. I had several phone conversations and exchanged letters with them until August 12, 2022. Eventually, I received a check for $780.00 on August 18, 2022, which I haven't cashed yet. On August 25th, I sent another letter requesting a breakdown of the invoice and the actual cost of the heat exchanger. I find it hard to believe that the installation, which took 5.5 hours, would cost $3263.00. Unfortunately, I haven't received any response from Hurley and David since then. I would greatly appreciate it if you could assist me in resolving this issue. Thank you.

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Hurley & David I had an appointment with Hurley & David in Springfield, MA to fix my central AC unit

I had an appointment with Hurley & David in Springfield, MA to fix my central AC unit. The guy called me when he got there and told me about a bunch of repairs that needed to be done. He said if I paid $3500, the system would blow cool air again. We talked a lot and he kept saying stuff like "I'm just being honest with you," which didn't make sense 'cause I expect honesty without a disclaimer. At the end of the job, he told me there was no electricity going to the outside compressor. Other people told me they should've checked that before starting. The guy was rude on the phone and I never got a call from the corporate office like I asked. I'm 59 years old and I wanna warn other seniors that Hurley & David took my money and didn't fix my AC.

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Hurley & David On August 31, Hurley & David finished puttin' in a new Furnace, AC, and Hot Water heater at my place, which I paid for in full that day

On August 31, Hurley & David finished puttin' in a new Furnace, AC, and Hot Water heater at my place, which I paid for in full that day. After filin' for energy efficiency rebates, we got a message from the company handlin' the rebate sayin' that the AC unit they installed wasn't the one we paid for and wasn't eligible for the rebate. After reachin' out to Hurley & David, they said that the Energy Efficiency unit they quoted me and invoiced me for doesn't even exist. They admitted that they should've told me this durin' the installation, but they didn't. They said they'd pay me back the rebate amount ($250) and an additional $1300, which is 'bout the difference between the unit I paid for and the one they installed. I've tried contactin' them multiple times, includin' just recently on 12/30 to ask for the refund, but they haven't made any effort to pay what they promised. 'Fore I go ahead and file a lawsuit for bait and switch and breach of contract, I'd appreciate some help in sortin' out this issue if possible. Thanks.

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Hurley & David On 11/04, I made 6 phone calls to Hurley & David, which lasted a total of 64 minutes

On 11/04, I made 6 phone calls to Hurley & David, which lasted a total of 64 minutes. Most of the time, I had to listen to recordings and wait on hold. I spoke with 4 different ladies, but I won't mention their names here. The reason for my calls was to get my hot water heater replaced because it was overheating and the water temperature had reached 140 degrees and was still rising. They assured me multiple times (I have proof) that a new heater would be installed between 2 and 6 in the afternoon. I even received a text and an email confirming that I would be notified when the technician was on the way. I made one call just to confirm that they would provide the new heater, and they said it would be in a box on their truck. This was great news for me and my friend, who are both veterans in our 70s. However, 6 p.m. came and went, and there was no sign of a technician. So, at 6:10, I made my final call. To my surprise, I was told that they don't do water heaters at this time. The lady said she would talk to her manager, but I got the same response. This was unexpected because I had been waiting all afternoon, went out of my way to get a catch pan from Lowes, cleared the area where the heater is located, and even cleared the driveway for their van. Now, I have to change my plans for a trip to the VA Hospital in Vermont on 11/5. It's worth mentioning that I am currently a member of H&D's Gold Membership Plan, which I paid $263.40 for. This plan is supposed to come with several benefits and guarantees that incidents like this won't happen. They also have TV ads that are still running, boasting about their ample stock and staff to meet customers' needs. They even promise same-day installation or it's free. All I really need is a new water heater installed professionally.

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Hurley & David I hired Hurley and David in June to convert from oil to gas

I hired Hurley and David in June to convert from oil to gas. Obviously, due to it being installed over the summer, the heat system wasn't turned on until now, the fall. When I turned on the system, you could hear loud, violent bangs in my piping system, and I called them to report it. They sent a technician out who stated the system had to be skimmed because when they installed it, it was never done, and I have residual oil in my piping system due to it. The next day, the office called me stating the system had to be repiped, which I had to wait an additional 3 weeks for. They came out, repiped the system, and I continued to have the loud, banging, violent sounds in my pipes again. Once again, they came out and skimmed the system, and now within 24 hours of being skimmed, I now have a hole in my pipes which they refuse to repair, stating it's my responsibility. I explained to them I have never had any piping issues in my home until their technicians came out and started repiping the system. I'm looking for them to take the responsibility of paying for the damages that their negligence has caused my home. I heard loud banging noise in my pipes, and when I went downstairs to check on the noise, there was oil all over my bathroom floor. Apparently, H&D claiming I have a hole in the pipe that they're not responsible for. When I showed them the bathroom floor which had oil, they said that it wasn't oil, it was residual from old pipes. Which in the pictures enclosed, you can clearly see it is oil, and when I touched it, it clearly was oil. This is all from a result of not installing the system correctly the first time, it has resulted in damages to my pipes.

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Hurley & David In June , we hired Hurley & David to replace our Heat pump on the second floor of our house

In June , we hired Hurley & David to replace our Heat pump on the second floor of our house. Unfortunately, the AC system they installed did not cool the house properly. We had to call them over 10 times within a 6-week period, but the issue was not resolved. Eventually, they changed the condenser from a 2-ton to a 2.5-ton (by the way, the previous condenser was also a 2.5-ton), and the system improved slightly. However, it still didn't meet their guarantee of reaching a temperature of 72 degrees.

One technician mentioned that the problem might be a mismatch between the size of the condenser and the air handler unit, suggesting that the air handler needed to be replaced. Surprisingly, the boss disagreed and said we should replace the other Heat pump on the second floor instead. So, we decided to go ahead and hire them to replace the other heat pump on October 3rd.

On the day of the installation, I happened to come home and found out that they had actually removed the outside condenser for a fully functional third HVAC system that provides AC to the first floor of the house. They had to refill it with freon and reconnect it. They completed the installation of the new heat pump on October 4th. However, when we tried to use it for heating, it didn't work. We called them, and a technician came out on October 20th. He informed us that they had installed the wrong air handler, which only provides AC, even though we clearly contracted them for a combined heat and A/C heat pump. The technician assured us that someone from the main office would contact us, but we haven't received any calls.

Both my wife and I have been calling Hurley & David daily for the past 10 days to get an update on when they will fix the system. However, every time we call, the receptionist just takes a message, and we haven't received any response from the company. I even have the installer's cell phone number and have left messages and texts directly with him, but still no response.

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Hurley & David I got a brand new AC unit installed, but then a few weeks later, water damage happened because of the unit

I got a brand new AC unit installed, but then a few weeks later, water damage happened because of the unit. I've been trying to reach out to them, but they haven't returned my calls. I bought it on June 4th, and the problem started on June 24th. The Amana Deluxe Cooling Only System was installed by Linda, the sales rep. I financed the payment through Benji Financial, which is connected to Hurley and David. The water damage started on June 24th, and I called the office to explain the situation. They said someone would come by tomorrow, but didn't give me a specific time. On June 25th, I called the office in the afternoon to let them know that I've been waiting all day for a call from the technician. They finally told me that the technician wouldn't come until after 5pm. The system hasn't been working since the day before. The technician came here twice and said that the office was aware of everything. He contacted his supervisor and the installation supervisor. However, all he did was a temporary fix, and the install crew would have to come for a permanent fix. The office said they would call me. On June 26th, another technician came, but the system still wasn't working. He said he would inform the Saturday office manager about it. Again, I was told that there was nothing more he could do, and the install crew would have to fix it. The office said they would call me. On June 27th and 28th, I messaged them twice, expressing the urgency of the issue. However, the unit still wasn't fixed, and I didn't receive any call back or information about it being fixed. On June 29th, I made two phone calls to the office, and both times they said they would call me back. After the second call at 3:00, Sydney, the office manager, called and said the install supervisor would come over on Tuesday, June 30th, at 10 am to fix it. She also mentioned that she now understands why she kept receiving phone calls about safety concerns. On June 30th, the install supervisor made the fixes and mentioned that the VP was aware of my situation. He found an electrical issue in the basement, where the AC pipe was rubbing against the exhaust fan, causing sparks and black marks. I was also informed that the new Building 365 thermostat was on back order until Thursday, and the office would let me know when it would be replaced. However, I still haven't heard back as of July 6th. On July 1st, an electrician came and found that the system was overloaded. I was told that Hurley & David would reach out to me to schedule a time to fix the issue, but they never called back as of July 6th. The tiles are still open, and some ducting has black marks from the sparks. They have both a comfort guarantee and a frustration guarantee in their contract, but throughout this whole process, I haven't been able to use the system as they guaranteed 72 degrees, and they haven't responded on the day when I didn't have heating or cooling, as they promised to pay $500. I chose their company because of their guarantees and their claim of valuing their customers, but I haven't received that level of service. I've been dealing with all these problems for almost two weeks, and I have an autoimmune disease that is preventing me from living my usual daily life due to the emotional distress caused by this situation, along with my house being in disrepair from all the unfinished work.

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Overview of Hurley & David customer experience

Hurley & David (hurleyanddavid.com) has been plagued with numerous consumer complaints, indicating a range of problems. Customers have expressed dissatisfaction with their products and services, highlighting several negative aspects. Many have reported poor quality items, with products often falling apart or not meeting expectations. Additionally, there have been numerous complaints regarding delayed or incorrect deliveries, causing frustration and inconvenience for customers. The company's customer service has also come under fire, with many customers expressing dissatisfaction with the lack of responsiveness and unhelpful support. These recurring issues raise concerns about the overall reliability and trustworthiness of Hurley & David.
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Hurley & David contacts

Phone number

+1 (413) 306-3884

Website

www.hurleyanddavid.com

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