Toro lawn mower bought 2 months ago
i bought a toro push mower at the ardmore okla location on my tractor supply credit card at a price of 500 ive had since june or july that now wont start. when i went to location where i bought it and talked to store manager he told me i would have to contact toro. i would think that you would stand behind products you sell. but according to the store manager you dont. ive used mower twice. if you cant stand behind what you sell then i will no longer do business with your company and i will tell all on social media what kind of company that tractor supply is.
Desired outcome: replace or repair that simple
Complaint about the safety of the store
On September 19, 2023 I was at my local Tractor Supply store. I was looking around in the clothes section, I walked by a medal shelf and I caught my ankle on it and it severely cut it, I was bleeding every where. My boyfriend went and found a employee and asked for a bandaide. We got the bandaide, but I was never asked if I was alright. Your company should...
Read full complaintTSC 40 lb. Pine Pellet Bedding
I have been buying your Pine pellet bedding for several years with great results, but lately the 40-pound bags I have purchased from your ALPENA, MI. TSC STORE. THEY DO NOT HAVE THE SAME PINE SCENT AS BEFORE AND DOES NOT WORK WELL AT ALL ON URINE ODORS. I AM VERY DISAPPOINTED WITH YOUR PRESENT PINE PELLET BEDDING! WHAT DID YOUR CURRENT MAUFACTURE DO TO THIS PRODUCT? I AM HAVING TO CHANGE COMPANIES BECAUSE YOUR PRODUCT IS SO SUB STANDARD. PLEASE FIX THIS PRODUCT SO IT WORKS LIKE IT DID ORIGINALLY SO I CAN BUT IT AGAIN. THANK YOU AND HAVE A NICE DAY. WD CULHAM
Desired outcome: Produce the Pine Pellets back to original quality!.
Salt blocks
We have a small farm in south east KY. We also sell feed out of our farm we make for the past 3 years we have bought salt blocks from TSC with no problems. We buy 80 at a time. We use some and resale some. New manager at London ky store ask me what we did with so many I told him. He said we was direct competition and will no longer sell us salt blocks. He...
Read full complaintUte advertisement on Bighorn 400
Went today (sept. 6, 2023) for the bighorn 400 advertised at 3.9 for 36 months. Went inside and the only way to do this was to use our tractor supply credit card and pay cash for the balance. We went in to finance. That was not on the advertisement listed. So we left. It was not a problem to have it financed and pay for the 3 years. We always pay off early. But to go in and be hit with that was embarrassing and time consuming.. you should advertise the way in is on the advertisement list on the UTV. Very bad business practic!
Desired outcome: Should be sold as advertised.. if you don’t know my name how can this be resolved, I did not write my name because the instructions said no personal info.
Refund
I purchased a "Jonathan" Apple tree from the Cobleskill, NY Tractor Supply store on August 26th for the total amount of $42.11. That included tax. There was a knot at the base of the tree. My husband went to stake it up and the tree broke off at the knot. We don't have funds to throw in the garbage! We went to return it since it is within the 30 day time frame for returns and were told that tractor supply does not take back live plants, which was never told to us when we purchased the tree. Unfortunately for Tractor Supply, we will no longer do business with them unless we get satisfaction from this purcase. Thank you
Desired outcome: We are either looking for our money back or replace it with a new tree.
Garden dept
Everytime I go out to the Tractor Supply in Andrews, Texas the nursery is a shambles. Today I know there was over thousands of dollars in plants that have not been watered since Friday the 1st and here it is 4 days later and they are all dying. It is such a waste. I didn't realize that Tractor Supply had money to waste, if that is the case then give the...
Read full complaintProducers pride sentinel chicken coop
I purchased Producers Pride Sentinel Chicken Coop, that cost $399.00 plus tax. The staff was polite and helpful. The box had a good size tear in it, but I didn't think anything of it. I figured it just got damaged from it being shipped to the store. I got it home, but left it in my van for a few days before I had time to put it together. I opened up the box...
Read full complaintManager
Again, Manager is very disrespectful to customers and employee. Again I over heard manager on the floor talking about employees to other team associates and not addressing the actual employee. This manager dies this alot. Also DM for that store doesn't address anything. Reason how I know is that I use to work for Tractor Supply. I quit because of Manager...
Read full complaintHelp me understand
We recycle pallets, we were told pallets could be taken from behind the tractor supply in desoto iowa by a person who works thete and has worked therea long time.. We had a truck and trailer there one day and removed pallets and this was okay. When it got really hot we worked at night. We returned to tractor supply and hauled another load. Maybe 50 pallets. On the third visit my guys were met by local police for a sting looking for the pallet thief. The charges were fifth degree theft and enhanced with "theft from an older person" so its now fourth degree theft. The complaint says wasnt given permission to take pallets at night. Although this was never communicated to my guys. And theft from an older person? I dont understand because its a business Now we have a court date for theft in which we returned the pallets. The most we get paid for one pallet core is 3 bucks but 1 dollar for broken pallets. So of the fifty pallets we removed on night two it was at most 150 bucks but some were in bad shape. Because they were mixed with other hauls i cant tell you the exact amount but they are saying 13 bucks a pallet. This is [censored] . The pallets are in rickety stacks out back by garbage with no barrier or signs , they are exposed to the elements and the wood was brittle on some and moldy on some. So 13 bucks ? Ya right
Desired outcome: Obviously these charges are erroneous. I want them dropped
Coleman UTV 400
I bought a Coleman UTV 400 from the Cleburne, TX store. The UTV has not run correctly since I bought it, Coleman is very difficult and will not help in repairs, and will not respond to my mechanic which they recommended for repairs. I have called, emailed several times, with zero help. My mechanic is not having luck with them either. I need Tractor Supply...
Read full complaintService Clerk at York Tractor Supply in York SC
I am repeatedly "age discriminated against" by your employees at the above address. I have asked them "not" to do so but they seem to make it a point of referring to me as "Miss" no matter my objections. It is highly offensive to me. Last encounter: August 4,2023 and on about July 20,2023. It now seems a game to them when they check me out. I was told...
Read full complaintCustomer service
Hot Springs, Ar # 1374
I was at this store 7/15/23 @ 7:15 pm and really needed some help and advice on decent brand dog food and the best value because I have 8 dogs which is very expensive. Anyhow, I'm disabled to begin with so I hobble myself in there fight with the buggies for a minute because they're all stuck together and won't come out of the corral then as I enter the store I continued straight ahead down a narrow path hit that couple metal yard ordaments as there wasn't much room to get through because the sales floor is jam-packed with shippers making it difficult to get around. there were two employees in the back middle-ish dest area and one cashier was busy on her own personal cell phone facing the other direction as I walked in the door. I attempted to approach the two employees at the desk but when I got close they scattered, one went one way one went the other and I trying to get their attention but I could not and I can't chase them down but I saw one twice and when he saw me jetted the other way. I was really needing some dog food since I'm out I thought about buying some lights that were on clearance I was looking at ATV spot prayers and had questions, I needed a battery but I didn't know how the battery system worked, some jumper cables, there was quite a few things I was going to buy. I couldn't get any help so I just left. That was my experience today now here I go down to Walmart I guess
Desired outcome: I dont live far from here since I do live way on the edge of town and I'm trying shop here more often but is too inconsistent to get the help or assistance need it
4health dog food not what it’s supposed to be. Killed my dog
Been buying 4health dog food for our dogs for over 5 years. Little did I know I was only killing my dog. Because of the grain free, he ended up with an enlarge heart costing us over 5,000.00 in medical bills and not to mention the worst feeling of losing our beloved gambit. Our home is not the same. We are full of anger and sadness knowing this shouldn’t have happened. You advertise healthy heart, but instead just ruin our dogs. Nothing but false Advertisment and all about marketing your fake product. Our emergency vets have put a direct link to these grain free diets. Now we are left with guilt and sadness. Spending so much money on your product just to do damage to our family. We are looking to take this further. Our gambit should still be with us today. 7/5/2023
[protected]@aol.com
Desired outcome: Would like to be compensated for our loss puppy, medical bills and waste of money on your food
Manager unprofessional
I have witnessed on several occasions when in store that the Manager Bret Savitski has disrespected customers. And has a worker who doesn't engage with customers and act like he is working and hides. Something has to be done. You need a new Manager a West Milford NJ. He's complaining about he has to come in all the time and work. You need a good Manager that will hired more good works. He is only hiring people that do nothing.
Read full complaintReturns and staff/employees
On 7/6/23 at 8:45 PM I went to my local director supply. It's a return to Pneumatic tires that I bought on the 6/28 only to have the cashier. Looking me, with Repulsion Rabbaphone and then immediately Call her manager and say to wait and tell me to wait. And while looking at me with disgust. And the manager shows up, and you Can you tell me she's judging me...
Read full complaintRemove the tax from our purchases when shopping for our 501c3 nonprofit animal welfare organization
Good afternoon, I am writing on behalf of our nonprofit animal welfare organization to let you know of the ongoing frustration that we are experiencing, and the lack of effort put forth by the Greenfield, MA management and head cashiers regarding applying federal tax exemption to our purchases there. We have been trying for several years to get them to fix our account to take the tax off our purchases. We’ve even emailed the store our 501 C3 letter of federal exemption several times by email to no avail. They don’t seem to care if we are getting charged tax that we are federally exempt from, and are frustrated by the laissez-faire attitude when we request the head cashier or assistant mgr reach out to regional manager to teach them how to enter our EIN into our good neighbor account. Could you please put me in touch with the regional manager for the Greenfield, MA store?
I’d appreciate their name and phone number as soon as possible. We do like tractor supply for the quality dog food, pet supplies etc. and shop their stores all over the country and frankly don’t understand why this one store in particular, doesn’t care or want to help us by conserving our meager finances by removing tax to let that money be used to save the lives of Helpless animals dying in our Shelters every day. Thank you very much for your consideration.
Customer service
I went into the store to look around and I got immediately profiled when I walked in and she followed me around the store and after the fourth time she asked if I needed help and I said no she kicked me out I have on board shorts and a t shirt so no place for me to hide anything to steal so she was just dumb and outta line and needs to be repremanded
Read full complaintUnprofessional poaching in the new community
We are in Deer Park Washington where a new Tractor Supply is soon opening. This is a small town. Tractor Supply will have a negative impact on some long standing family business. Although many may not like it they have conducted themselves professionally. The management or recruiting staff members have gone into multiple business, multiple times (witnessed it) and approached that businesses staff and suggested they quit and come work for them. It has happened in BiMart, Yokes, Ace Hardware and Inland Feed. The recruiters are still ignorant to the community and are approaching family business members about quitting their family business and coming to work for them. Numerous colleagues have mentioned that although usually proud to wear their company hat while grocery shopping they can't have peace without being approached. Why come into a small town and poach employees while they are on the clock with their employer or shopping in a store? There were already many applicants without coming in and bulldozing.
Desired outcome: Sensitivity training. It does not present well when you may put a family owned feed store out of business and try to poach their staff or follow people in the local grocery store to poach them.
Seed potatoes.
When I went on line, they informed me that seed potateos were not available at the Nazareth, Pa. store, which has been my usual stop. Online it stated that the Kennebac seed potato was available and IN STOCK at the Phillipsburg, N.J. store.
So, I invested my time, energy and mileage going to the Phillipsburg store. There I was informed that they did not have seed potatoes!
Furthermore, I tried contacting the Tractor Customer Service Team online. Good luck with that on. All you get is a run around the bush. Why do you supply a customer service number when you supply no customer service via phone? All you do is tell people to go to the website anyway!
Your website supplies FALSE INFORMATION. How can it be trusted?
I have bought my chicken feed and other supplies from your establishment for years. That may not go on at this point, if all you can do is supply me with a phone number that helps me in no way. This is very frustrating.
Desired outcome: I need 4 bags of the Kennebec seed potato ASAP!
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