Tractor Supply
Reviews and Complaints

Hot Springs, Ar # 1374

I was at this store 7/15/23 @ 7:15 pm and really needed some help and advice on decent brand dog food and the best value because I have 8 dogs which is very expensive. Anyhow, I'm disabled to begin with so I hobble myself in there fight with the buggies for a minute because they're all stuck together and won't come out of the corral then as I enter the store I continued straight ahead down a narrow path hit that couple metal yard ordaments as there wasn't much room to get through because the sales floor is jam-packed with shippers making it difficult to get around. there were two employees in the back middle-ish dest area and one cashier was busy on her own personal cell phone facing the other direction as I walked in the door. I attempted to approach the two employees at the desk but when I got close they scattered, one went one way one went the other and I trying to get their attention but I could not and I can't chase them down but I saw one twice and when he saw me jetted the other way. I was really needing some dog food since I'm out I thought about buying some lights that were on clearance I was looking at ATV spot prayers and had questions, I needed a battery but I didn't know how the battery system worked, some jumper cables, there was quite a few things I was going to buy. I couldn't get any help so I just left. That was my experience today now here I go down to Walmart I guess

Been buying 4health dog food for our dogs for over 5 years. Little did I know I was only killing my dog. Because of the grain free, he ended up with an enlarge heart costing us over 5,000.00 in medical bills and not to mention the worst feeling of losing our beloved gambit. Our home is not the same. We are full of anger and sadness knowing this shouldn’t have happened. You advertise healthy heart, but instead just ruin our dogs. Nothing but false Advertisment and all about marketing your fake product. Our emergency vets have put a direct link to these grain free diets. Now we are left with guilt and sadness. Spending so much money on your product just to do damage to our family. We are looking to take this further. Our gambit should still be with us today. 7/5/2023

[protected]@aol.com

Good afternoon, I am writing on behalf of our nonprofit animal welfare organization to let you know of the ongoing frustration that we are experiencing, and the lack of effort put forth by the Greenfield, MA management and head cashiers regarding applying federal tax exemption to our purchases there. We have been trying for several years to get them to fix our account to take the tax off our purchases. We’ve even emailed the store our 501 C3 letter of federal exemption several times by email to no avail. They don’t seem to care if we are getting charged tax that we are federally exempt from, and are frustrated by the laissez-faire attitude when we request the head cashier or assistant mgr reach out to regional manager to teach them how to enter our EIN into our good neighbor account. Could you please put me in touch with the regional manager for the Greenfield, MA store?

I’d appreciate their name and phone number as soon as possible. We do like tractor supply for the quality dog food, pet supplies etc. and shop their stores all over the country and frankly don’t understand why this one store in particular, doesn’t care or want to help us by conserving our meager finances by removing tax to let that money be used to save the lives of Helpless animals dying in our Shelters every day. Thank you very much for your consideration.

We are in Deer Park Washington where a new Tractor Supply is soon opening. This is a small town. Tractor Supply will have a negative impact on some long standing family business. Although many may not like it they have conducted themselves professionally. The management or recruiting staff members have gone into multiple business, multiple times (witnessed it) and approached that businesses staff and suggested they quit and come work for them. It has happened in BiMart, Yokes, Ace Hardware and Inland Feed. The recruiters are still ignorant to the community and are approaching family business members about quitting their family business and coming to work for them. Numerous colleagues have mentioned that although usually proud to wear their company hat while grocery shopping they can't have peace without being approached. Why come into a small town and poach employees while they are on the clock with their employer or shopping in a store? There were already many applicants without coming in and bulldozing.

When I went on line, they informed me that seed potateos were not available at the Nazareth, Pa. store, which has been my usual stop. Online it stated that the Kennebac seed potato was available and IN STOCK at the Phillipsburg, N.J. store.

So, I invested my time, energy and mileage going to the Phillipsburg store. There I was informed that they did not have seed potatoes!
Furthermore, I tried contacting the Tractor Customer Service Team online. Good luck with that on. All you get is a run around the bush. Why do you supply a customer service number when you supply no customer service via phone? All you do is tell people to go to the website anyway!

Your website supplies FALSE INFORMATION. How can it be trusted?
I have bought my chicken feed and other supplies from your establishment for years. That may not go on at this point, if all you can do is supply me with a phone number that helps me in no way. This is very frustrating.

On September 23,2022 I went into store in Lawron, Ok Stephanie Townsend and was going to go get horsefeed, however the pallet was lying between store room and floor ask manager if I could get some, she said no that she couldn't get to it at the moment so I asked if I could get some she stepped down and rudely said no, I told her then I would go to [censored]in arwoods she replied back the go to [censored]in atwoods, also stepped in smelt stone odor of marijuana on another day, black kid reaked of it, also this Stephsnie Townsend has been taking stuff home according to some people was seen on brand new riding lawn mower, mowing her lawn, she is known to be a thief and if this the kind of people you have work there then I will go to BBB.

Today I was at the Tractor Supply Store in Wauconda Il. From time to time I rent the trailer. We are good customers and the Manager recognizes me as I come in often. We have a Farm and I buy all our Chicken Feed and Farm supplies at that store. Actually I was recognized by the previous Mgr Julie as well. When I pulled in I noticed the trailer wasn’t in its usual spot, this signified it was rented. Next I thought I would go in and inquire if the trailer was rented for a half day or a full day, I know they can look in the contract rental book easily and let me know. When I saw the Manager who recognizes me from my frequent visits I asked hey do u know if the trailer was rented for a full or half day. She said I have no idea I wasn’t here earlier when it was rented. She was not very friendly, next I said would u mind checking the rental book it’s just over there on the desk. She responded no not now I’m too busy if u want to wait around I’ll see if I can check it in a while when I’m not busy. She was not helping another customer she was moving some inventory. Not 30’ from the answer I needed. So I stood around a while 15 minutes and thought maybe the cashier would know because the renter would have paid for either a half or full day. The cashier didn’t know but quickly queried the Manager on the in house headset phone. The Manager said tell him to come back later I’m too busy to check. I’m leaving I told the cashier that the Manager was in appropriate to not try and assist as it was so simple to tell me renter full day so I would no or half day so I could stay in the area and rent it later today. Your Manager needs a little instruction on Customer Service.

I order these blades on May 10 and ONLY received one blade on May 17. I am very disappointed. I needed these blades to mow a lot of weeds on my property. This will put me very behind and I really cannot afford to be behind. This is very frustrating. I had to take a special trip into town to take the 1 blade to the Store in Grand Junction, CO.

Order Number: [protected]

A very disappointed customer,

Rebecca White

Pertaining to your outside camera issue, I don't understand why you people don't have sufficient cameras outside watching your products, I live in Lothian Maryland and the one at Lothian Maryland is steady getting robbed, the police got to sit there every night to watch your stuff because you people are too cheap to put cameras up, why can't your own stores and your own personal get more compliance out of you people? Don't you care about your stores? It don't make no sense

3:30 Tuesday, May 9th. Went to load a 16ft cattle panel and the very rude employee refused to help secure it in the bed of my truck. My hands are arthritic and I don’t know how to use ratchet straps :(. He said it was against store policy to help! We are Neighbors Club members and spend thousands of $$$ at TSC every year! I will AVOID this specific store from now on after how I was treated:(

I complained previously about quality issues with you Producers Pride laying feed. I have switched to a locally mixed layer feed to solve my folk issue. I got no response to my issues and comcerns.

I started using your 4Health dog food Lamb and Rice several months ago and was pleased with it until this last bag. This last bag has an extreme percentage fines. We have had to screen the fines out to get our dog to eat it.

Both of these issues point to serious issues in you quality control. You need to improve this or suffer business losses.

On April 5, 2023 I went into the Thatcher Tractor Supply store, 1774 to pick up a bag of dog food that no one in town carries. When I walked into the store, none of the employees acknowledged, my presence. When I saw employee Rhonda, Hi said Hi Rhonda, and kept walking towards the dog food section.

Rhonda proceeded to walk behind me talking in a loud and angry tone regarding a question I posed to the employees just after the Waco, TX store hosted the Drag Queen story time event. Rhonda was not present at that time. I politely stated my feelings about the topic and she continued to speak to me in a loud and angry manner. When I walked away from her in another isle, she followed me continuing her tirade towards me. When I walked towards the front of the store she continued her tirade towards me.

Rhonda did this not only in front of employee Amber and other customers, but loud enough for employees Britni and Kathy and customers at the registers to hear her. When I walked up to the registers you could hear a pin drop, and the look on everyones faces said it all.

Assistant Manager Mary was at the online pick up lockers and ignored the whole incident and did nothing about this.

I was an employee there for two and half years up until January of last year and this does not give her the right to act in this manner.

I went online and ordered cat food this morning Comuter showed 4 in stock , i ordered 3 . and went about i hour later to pick up my order..

Wnen I got there . my order wAS NOT available . The Manager , an ABSOLUTE [censored], went to chech , then came out with 2 bags instead of three, and said taht is all we have , i stated that when i order there were 4 and I orderf 3 , He went to the shelf and only two were there. Hesaid we only have 2 .. I stated that online said there were 4 and i ordered 3. He saihe id not have 3, and i told him to give the two he had and refund my account. He refused to give me the two he had , and canceled my order,

He was an ABSOLUTE [censored] and not CUSTERMER FRIENDLY, He should be FIRED IMMEDIATELY

I will NEVER visit this astore as long as he is there, and I will find somewhere else to shop.

If he had done his job, My order might have been filled timely . Who knows

Tractor supply is losing custermers for reason like this , Intodays business world , i don't think TSC can act in this manner

A very dissatified customer

M D