The complaint has been investigated and
resolved to the customer's satisfaction
Tracfonewill not double phone minutes

I bought a cell phone and it could not work in our area so Tracfone told me to mail the phone to them and they would send me one that worked in my area.I told them I wanted the same phone and they told me I would get it.The phone was different but everything was o.k. I had a Motorola Double minutes for life phone and they mailed me a LG 3280 that was supposed to be the same way with the double minutes.Everything was good for a year, now they won't honor my double minutes.They told me they have no record of my phone or my double minutes.They can't find a record of them mailing me the phone, even though I have the envelope that it came in.They say they don't have a record of anything.Even on their website today it has a big ad of the LG3280 with the double minutes for life.I asked them if I could email them a copy of their website so they could read it .I have had no luck.Could you please help me? Thank you, J.Poole


  • Ha
    Hate Tracfone Nov 19, 2011

    I'm havintg the same problem. The website said this phone was double minutes for life and when I got my first minutes they said they took care of the problem. Now three months later the minutes didn't double and they are telling me the phone didn't have it. I specifically bought this phone for double minutes for life. Did you get your problem taken care of? This sounds like a class action lawsuit waiting to happen.

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