Total AV review: Not removing adverts as they say in their advert

I used the trial period for TOTAL av on my HP laptop and was pleased with the outcome. When I received and email from them yesterday (13th December) telling me that it had expired and I was happy to pay the £19 for the year. Today I find that I still have adverts popping up and I am not at all pleased. I would like it to work as TOTALav advertise.