Total Auto Protect
Reviews and Complaints

I writing this review to save lives because during such a crucial time in our lives the last thing we need is to spend unnecessary money.

This company is a scam it’s llc is registered in Delaware no real address at all just two men working together scamming us out of our hard earned money..

Once it’s time to use your coverage that’s when you find out u been scammed they will deny your claim and blame the reason on the dealership. Like this company is a joke and I will post every day if I have to because I will not let this company scam another consumer…

They tried to deny my claim talking about preexisting damage I have proof I just purchased the car had an inspection done at the Maserati shop I paid cash for my car why would I buy a lemon just to buy a warranty to get stuff fixed are u crazy … long story short they try to tell me my car had preexisting damage I had the Maserati shop send in repoints proving my car had noo issues before I got the policy. I only had the car 2 weeks before I got the policy. My air stop working that when I realized I was scammed . Then they had the nerve to respond with legal action im ready to have my day in court because I’m going to demand this company take down all their fake reviews and to have their ip address block so the world could know this service sucks.

There's no phone number available on website, the old phone number no longer works as it belongs to another company, which has a voice recording informing callers, they don't answer emails, 7/1/2025 10:50 am if in fact totalautoprotect.com is legitimate, how many complaints does it take to get the fcc and doj involved as they are conducting it seems scams across state lines?

Purchased warranty in 12/22 for $3500, In 2025 needed coverage for repairs $14000, They do not answer the phone for 2 hrs, then disconnect, same over several days. Complained to Cosumer protectio at Delaware dept. of Justice, They informed this company has no physical address I Delaware, Their listed address is a virtual internet address, I beleive they use to scam people. Beware this a total fraud company.

I paid them 2800 and have not been able to contact them since. my auto shop called them for a week the first time I needed my car for work so I paid over 600.00 for that repair. Now the second repair they have again called them for a week and I will have to pay them to replace ball joints and oil leak. Because the warranty I paid for will not answer the phone

I paid $2,695.00 for coverage on my 2016 Lincoln MKZ on 8/8/2023. I have never submitted a claim until my check engine light came on and the vehicle started missing. I drove the vehicle to AutoTech Automotive Repair in Sonora, CA on 2/18/2025 and it was diagnosed to be a defective fuel infector. I started trying to contact Total Auto Protect on that date, as did the repair facility, only to placed on hold and then after an hour being disconnected. I filed a claim on line and have tried five times to call again with the same results: hold an hour and disconnected. Have had no connect at all from Total Auto Protect

I purchased a warranty for my 2020 Mercedes and also a few months ago for my daughters 2021 Bronco sport. Combined both warranties cost me over $8,500. On October 3, 2024 I brought my car into the mercedes dealership for a leaking radiator which turned out to be a defective welded joint. After several calls to Total Auto Protect the dealer finally got a response to send the documentation to them. They declined the claim and stated it was caused by "fluid" which is not covered! The damage was not "caused by fluid" so I responded in this manner asking for a call back to discuss. I have been calling the phone number 3 times/day for over two months and NEVER have been able to get through (listening to the recording for an hour each time then being disconnected, answering service was used for a short time stating they will contact me within 24-48 hrs - never heard back from anyone). I have filed a complain with the Attorney General's office, Better Business Bureau, Consumer Affairs and my next option is to file a complain with small claims court. This company is NOT a legitimate company, DO NOT USE THEM! I cannot stress enough the frustration with this company. They do not answer the phone regardless which button you push. THIS COMPANY IS A SCAM. Has anyone else filed a suit against Total Auto Protect? If so, please contact me as I will be filing suit today (12/16/24). I have also sent them an email requesting a cancellation without any response. Please spread the word NOT to use this company IF you are contacted or able to speak with someone!

The company has never provided me any services on my car despite repeated inquiries for services.

I requested this company provide me comprehensive auto extended warranty and I paid up to $3,500. The service was supposed to be for servicing my BMW 320i. (2013).

They indicated that any or all part of the warranty can be refunded if I want to cancel. I put in an email that I wanted to cancel back in July and I never got any response. I have made repeated attempts to call them with no response.

I want my rebate for all monies that I have provided this company.

I purchased a warranty from Total Auto Protect and cancelled within 30 days.with company and sales (Sam@totalautoprotect and 302-295-0229). He promise
I have followed up with over 20 calls, numerous voice mails and emails.
Now the calls won't even go to voice mail (is it a blocked number by them?).

This is fraud on their part for not standing up to their contract. It is such a disappointment that they can take advantage of people and not be held accountable.

I appreciate your help. I have all the supporting documents as well.

I recently invested a hefty sum of 9K in the extended warranty coverage offered by Total Auto Protect. Unfortunately, my experience with them has been far from satisfactory. I have faced multiple rejections of claims for normal extended warranty items without any proper reasons being given. This has caused me a great deal of stress and frustration.

To make matters worse, every time I have tried to communicate with their customer service team, I have found them to be lacking in understanding of the type of repair required. They also seem to have limited knowledge of repair parts, which has made the entire process even more difficult.

Based on my experience, I would strongly advise anyone considering Total Auto Protect to look for better warranty coverage from a reputable company. It is simply not worth wasting your time and money on a company that fails to deliver on its promises and causes unnecessary stress and inconvenience.

In conclusion, while Total Auto Protect may seem like a good option on paper, my personal experience has been far from satisfactory. I hope that my review will help others make an informed decision and avoid the same frustrations that I have faced.