The complaint has been investigated and
resolved to the customer's satisfactionResolved Toshiba Laptop — dishonest serivce in thailand
resolved to the customer's satisfaction
We had purchased a Toshiba Satellite laptop (Intel - Core i5) during the end of December 2012, within the next 6 months our laptop which was used only for home purposes suddenly crashed.
We took the laptop to the authorized service station to enquire about the problem and we were informed that the hard-drive has crashed.
The service center agreed to replace the damaged hard-drive since it was covered under warranty with a new Hard disk. We struggled with the new hard drive since the system had become slower than before, since we use it only to check emails we didnt bother much on performance.
Recently the laptop seemed to progressing towards another hard drive crash - hence we started to back up our data on desktop and my documents as soon as possible. This is when we realized that there were numerous pictures of someone else stored in one of the drives via a samsung device. No one in our household has a samsung device since most of our products are either from Apple or from Canon. When we checked further we realized that the pictures were originally stored in the hard disk prior to replacement.
This is when we realized that the Toshiba Authorized Service center in Bangkok - Thailand had replaced our damaged original hard drive with a second hand hard drive. They were supposed to issue and fix a new hard drive but instead they thought it wise to give the customer a second hand hard drive and claim it under warranty.
We decided to make a compliant and called the Toshiba Service Center in Siam Paragon on +66 [protected] (telephone) we were informed that the serial number of our laptop didn't match the service records stated by us. Instead they had a service record listed for a dvd drive change from a Toshiba shop and nothing recorded for a hard drive change with their Toshiba service center in Bangkok.
This is a horrendous and outrageous experience since we bought the laptop from a authorized dealer, serviced with the Toshiba Service Center and even then we got cheated and scammed by Toshiba's own employees. Now we are not sure what else was changed from our laptop and are keen to get answers from the Toshiba Management team.
I am going to write a mail and also call the Toshiba Care center in Singapore to see if they can assist in any way, this is the worst experience of my life and I feel like the biggest idiot who got conned/scammed by the company that sold me the product in the first place.
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