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TomTop Group Customer Care Service

Tomtop Group Ltd.

14273 Don Julian Rd City Industry CA
City of Industry
United States - 91746-3037

Customer Support Phone Numbers

+1 626 333 5288 174 83
+1 855 387 2480 83 60

TomTop Group Complaints & Reviews

Tomtop Group / customer service /products

Graham Yates on Nov 23, 2017
Purchase RC powerboat it arrived relatively quick, that's the good bit ! It is defective, you contacted you (so-called )customer service 3days later I get a standard reply, not at all related to my query, I contacted them again another couple days a reply, can I send video fit not working...

Tomtop Group / customer service

shingie on Nov 22, 2017
I made a payment to purchase a phone from your site in September and i was informed by an email that the parcel had been shipped on the 11th of September. However the tracking information only gave me an update up to the 20th of September and up to now i have no information on where my...

Tomtop Group / full hd wifi action cam d3586b

Dear Sirs: My action cam, Order BN17A04T5416-DYV836. Without no more than 4 uses walking and riding bike, (no impact at all), last use I heard a small and metallic noise that was recorded into the normal video recording together with normal audio of video recording. yesterday, when I start...

Tomtop / my order number ba 17j08f0041-w2xgy2 track no rf484446793sg product mobile le eco le s3 rs.116.99

nikhil raj chouhan on Nov 21, 2017
You cant tell me that excise duty paid by me my order number ba 17j08f0041-w2xgy2 track no rf484446793sg product mobile le eco le s3 rs.116.99 alredy pay by me than after 5272/- rs. Demand more by postman for excise duty. This not fare becase you cannot te us for excise duty gave us. Thi...

Tomtop Group / delivery of quadcopter (drone)

Chrisjm on Nov 19, 2017
I Had ordered a Quadcopter- TRACKING NO. 985200000000643108 ON 03/09/17. The consignment was supposedly shipped on 13/09/17. On NOT receiving my consignment, I mailed the tomtop guys. Each time they told me that they were very sorry for the inconvenience. And after that they started blocking...

Tomtop Group / ordered on 10/25/17 payment cane out of account 10/25/17 no merchandise.

hazel cumberland on Nov 17, 2017
Placed an order for 6 fingerlings order number BN17J25C4932-XNF8YM. Order was placed on 10/28/17 money came out of my account on 10/25/17. I sent email to customer service and received an email stating that my order was ready to ship out, was even given a tracking number. Not only can I...

Tomtop Group / suzuki 1072-c folkmaster standard 10-hole diatonic harmonica key of c 20 tone for beginner student item #: i1604

RAHUL GUPTA on Nov 16, 2017
I have ordered "Suzuki 1072-C Folkmaster Standard 10-Hole Diatonic Harmonica Key of C 20 Tone for Beginner Student" on 'tomtop.com', But i have not received my order but order is showing dispatched status on tomtop's website. Further order details are given below:- Order number...

Tomtop Group / x2t true wireless bluetooth in-ear/tomtop customer service

Michael Battenfield on Nov 15, 2017
Placed and order for "docooler X2T True Wireless Bluetooth 4.2 In-ear Stereo Sport Headsets" on October 18, 2017. Order arrived in a fairly reasonable amount of time. Package arrived in good condition. Ear pieces will turn on and connect to each other, then will not even show up to pair...

Tomtop Group / items were not delivered

luxior on Nov 13, 2017
I have to also shared with you my bad experiencies with TomTop customer service and also with TomTop company at all. I ordered only two items through this seller group (not in same time) but it was last time i did it so. I can not understand how can be this stupid approach to their...

Tomtop Group / popsocket

Roopam20 on Nov 12, 2017
I ordered popsocket before 20 days, and I havent receive it. And the most worst thing is there no customer care service number or email where we can take information about our product. My order no. is BA17J25O0112-4WWWRF. And email - roopambbapali@gmail.com. I will never shop again with...

Tomtop / universal smartphone holder

Lynn Gilbert on Nov 8, 2017
Do not order from this company! The product I received does not work and is not as advertised. There is no such thing as customer service. I received the product which is supposed to be used for navigation with a smart phone. The reflective surface is a mirror reflection (I. E. Backward...

Tomtop Group / frustrated...

Erin Holton on Oct 31, 2017
This was my first time buying from this store and unfortunately, it was negative. My complaint has to do with their customer service which is definitely the most terrible one. First of all, it poorly works. I had a problem with my items and desperately needed their assistance I have sent...

Tomtop Group / my order has never been received and keep saying out of stock

Ahamed Jameel on Oct 25, 2017
Order No: BA17I30A5639-IR8FS3 Order Date: 2017-09-30 01:56:39 Order status:Processing tomtop-com 2.4 Inch TFT LED Portable Camera DVR Night Vision Recorder SKU: K5472 plug: all US$8.99 US$11.58 QTY:10 It's been very tuff getting an response from the seller.. Many times been told out if...

Tomtop Group / delivery

Nithin_S on Oct 22, 2017
I have ordered Zhiyun Smooth Q smart phone gimbal two months before. I haven't got the product yet. The worst part is tomtop customer service. I can understand every thing, I have been waiting since two months. When ever i ask for support the customer support say " the shipment i...

Tomtop Group / malfunction with product

James Capener on Oct 21, 2017
Order number BN17H26S3207-3LHK5H I have emailed Tom Top about 5 times with only one response, then no further response to my problem I am having with my Gimbal. It is malfunctioning, I have sent through a video and yet NO REPLY received. I have called and yet NO REPLY. Please tell me how I...

Tomtop Group / compact 4-digit diy digital led clock kit light control temperature date time display with transparent case

prithvi1955 on Oct 20, 2017
i have ordered for the above item, paid by state bank of india debit card, pos at paypal 000980021166999, tomtoptechn txn# 822474, My bank debited the amount but tomtop is telling transaction failure my order date oct 20th 2017, my email id is prithvi2008@gmail.com, please clarify...

Tomtop Group / hubsan x4 502s quadcopter

Barbor Aurel on Oct 18, 2017
To whom concern Hello. I received Hubson x4 502S quad copter. I made the calibration 1 and 2 and after the start the drone elevated to about 30 feet and returned home without being called. I didn’t touch the return lever yet it come home and all other commands were annulated. I cannot...

Tomtop Group / service

protonater on Oct 16, 2017
Order No.: AN17H24H1644-M6LRTMOrder date: 2017-08-24 08:16:45Total: Rs6266.17 it's almost reaching 2 months since I placed this order and yet to reach me though I selected the priority shipping. and I'm not able to contact customer care nor able to send email to support@tomtop.com Please...

Tomtop Group / tv box z69 32gb ram 64gb rom

Manuel Vela on Oct 16, 2017
Order number BN17126U0125-C2L5SV TV box came defective. I wan t my money back I sent emails with pictures and no one answer me When I install an app in goggle store I opened it and it show only in 1/4 of the screen .when I type using my new wireless keyboard nothing happens. I'm tired...

Tomtop Group / I would like to cancel my order.

Freddiejo on Oct 14, 2017
I would like to cancel my order but there is no way to contact anyone through the website. Order # BN17I26M3748-8D5QRS. I ordered the MJX Bug 6 drone for my son. The description said ships within 3-6 business days and free shipping. They charged $19.48 for shipping! Placed the order...

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