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TomTop Group Customer Care Service

Tomtop Group Ltd.

14273 Don Julian Rd City Industry CA
City of Industry
United States - 91746-3037

Customer Support Phone Numbers

+1 626 333 5288 63 31
+1 855 387 2480 34 20

TomTop Group Complaints & Reviews

Tomtop / they are not cancelling my order

Sumit Shukla## on Jun 22, 2017
22/06/2017 10:06:42(this time is given on my order section) I ordered a drone on 22/06/17.Recently i have got to know that importing drone in India is completely banned.So I immediately emailed them my problem but they are not responding.I just want that they cancel my order and refund me...

Tomtop Group / Warranty / repair is not their business model just sales!!!

Otto van Zelst on Jun 20, 2017
Tomtop spend their energy in sales not in aftersales I bought a telephone broken after two weeks we have to sent it at our expenses fro Hamburg Germany and its away for months already no news no money back no refund for expenses most terrible online experience for me ever. We follow up all...

Tomtop Group / W3856

Geoffrey Terry on Jun 19, 2017
I have received the adjustable glasses and am totally dissatisfied. They are completely useless because the viewing area has different focusing areas through the plastic material, making it impossible to use for either distance or near viewing. In addition as one moves ones head even in...

Tomtop Group / andoer digital camera

Junedet828 on Jun 18, 2017
Dear sir/madam, I brought this andoer digital camera with order no B 17E19X5659-F65H6H last May 18 2017 & it was delivered to my less than a week. The problem is when I charge it there's no light indicator ( in manual it states that when it is on charging the red light are on. And when it...

Tomtop Group / mjx bugs 3 drone has not been shipped, still processing since the 8th of june

incam7 on Jun 14, 2017
Tomtop.com Order No.: BN17F08P3456-E62YJZ e-mail chrism04401@yahoo.com Ordered the MJX Bugs 3 drone. Order has been processing since the 8th of this month. No response from e-mails, no response from phone calls, no response from Facebook messenger, no response from live chat. I am...

Tomtop Group / new order processing and dispatch

Zubin Mi on Jun 14, 2017
I have purchased a Skytech TK110HW Wifi FPV Foldable Quadcopter-RTF + Spare battery + Spare guard / landing gear / propeller combo set, Order No. BN17F09G5916-9E0DSZ on 2017-06-09, but until now your website shows the order is still under process. My repeated mails too have been...

Tomtop Group / bad service

George on Jun 13, 2017
1. Order No.: AN17E16I2108-TEJA2WOrder date: 2017-05-16 09:21:08 (Free Shipping) This order was on hold for more than 25 days, initially TomTop ask for shipping charge due over weight $3.5. I agreed and directed payment via PayPal, but still on Hold, then I have sent several mails, but no...

Tomtop Group / multiple orders showing 'awaiting payment' and lack of response

John Camp on Jun 8, 2017
Please help! I have sent several emails and left 2 voicemail messages. I also called again today, someone actually picked up and then hung up without saying a word. So far, as my first purchase with tomtop, I am very unhappy with the lack of customer service! I ordered the hubsan h501s x4...

Tomtop Group / r/c car # 10428-b2

Nelsonb71 on Jun 5, 2017
I received my RC car after almost a month after paying for it. I charged it fully immediately, then starting playing with. Within 5 minutes, it will no longer go forward. It steers and goes backwards but no forward. So I revered leads on motor from speed control, and it will only go...

Tomtop Group / drone

Maximilien Luquiau on Jun 5, 2017
I bought the drone MJX X101 Original on April 7th 2017 on the webpage http://www.tomtop.com/airplane-toys-1173/p-rm4614us.html I received it 2 weks after (April 25th 2017) in FRANCE (on the city of BORDEAUX). After three uses during which they had no problems (no crash ...), on May 25th 2017...

Tomtop Group / car cd radio dvd player mp-262

ianmor on May 31, 2017
After I received the unit I fitted the next weekend as I had to buy a fitting unit and frame as the MP-262 is small than the ford transit cud radio player. A few days later I put some mp3 songs on a sub and after player 3 songs it turned is self off, so I tried again and the same result. I...

Tomtop / I want my money back!!

Fran556 on May 31, 2017
I have purchased a phone from TomTop and it arrived with cracked screen. When I contacted TomTop they kindly offered me a replacement and I agreed. I wanted to get a refund, but their rep said that it was impossible, so the only possible thing for me was a replacement. I sent the phone...

Tomtop Group / fidget spinner

Filippo Berlicchi on May 31, 2017
I have ordered 2 fidget spinners 20 days ago and I don't know anything about they First order Bn17e11e3651-e0dv5t Second order Bn17e11e3151-akzu6h Resolve because I spend my money and I don't receive my spinners In the website I have read that in 20 days they will be at my home but they...

Tomtop Group / Finger Spinner

Katta on May 29, 2017
Sir, I ordered finger Spinner on 9/05/2017 and the product order number is BN17E09R0833-N991WY and it is not delivered at my place within time given by tomtop and I have not got any information or details of tracking of product in my registered mobile number.. sir I request you to solve the...

Tomtop Group / Credit card refund

Lance09097 on May 27, 2017
I wanted to get a refund for an item I ordered through TomTop.com. At first I was excited to received my item but the day after I ordered it, I was asked to send a picture of my credit card(both sides) showing the first four and last 4 numbers of my card. I found this suspicious and...

Tomtop Group / One Hank High-quality Bow Hair Horsehair for 4/4 Violin Bow Natural White Color

Nimesh Mali on May 25, 2017
Dear Sir Hello My name: Mali Nimesh I had done a few days of online Violin Bau, but I am not yet ready my father or daughter. I did an encore on this date: Shipped Date: 04/9/2017 4:01 PM Please complete my document. Sir you can see my oder number below Order Number: AN17D09I5219-P5SANW Track...

Tomtop Group / Autel maxicheck troubleshooting diagnostic obd2

Yousuf Khalaf on May 25, 2017
Hellow there! My mothers credit card which is also connected to mine card(via paypal) was stolen in the last 5 days Now i see this order in my name since i got the email and i was like what... So i want to make a refund on this product and the money was already paid. So you can keep the...

Tomtop / Order

Chie on May 24, 2017
I bought a dress and a bag from TomTop and received only back. First of all I want to complain about not receiving my dress, and the second thing is that my bag arrived in a terrible condition. I contacted TomTop and asked for a full refund. They said that I can get a refund only after they...

Tomtop Group / fidget spinner

Locke15 on May 23, 2017
I ordered a Fidget spinner over a month ago, product said it would be here in 10-20 business days and it is past that now. Could have got this for a bit more but a lot faster but thought I'd try this site. My email is c-locke@hotmail.com, I have an account on the TomTop site if you need...

Tomtop Group / keep wanting more money for delivery

Christiaan Lensly on May 22, 2017
I bought 6 WiFi controlled Robots from them on 2017/05/12. According to the shipping it will take 3 - 6 business days to get to South Africa. Order Number: RAN17E12M3124-0L4WV6 Payment was done and confirmed same day. Order was only processed on 2017/05/18, 4 Business days later. On the...

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