Tim Hortons

I am the parent of an employee at the Maple Ridge location at 23181 Dewdney Trunk Road. I have been hearing many of our child's fellow workers complain about this store scheduling outside of availability. Many are working the shifts (which include early mornings, evenings and graveyard) outside their availability because they are afraid of retaliation or lack of shifts for speaking up. Many of my child's associates are thinking about leaving due to this issue. They have school or transportation issues that make working theses shifts difficult and dangerous. Many having to walk long distances in the dark as there is either no public transportation or limited buses running. I would love someone to look into this. The loss of staff who actually love their jobs due to such an easy and correctable problem is sad. I too work for a large global company where I regularly perform scheduling and I understand the difficulties associated with young adults and school schedules but minimum availability requirements protects both sides as long as managers and staff abide by the rules.

Back in sept 2016 when I first visited Timhortons I asked if chilli is vegeterian dish as I knew at many place it has ground beef. But employee there assured that it is complete veg. And then I after I kept on adding chilli on potato wedges. But today I asked about other dish if it was veggie and then employee infromed it is not. Then i ordered loaded wedges and then she said if i m vegeterian then y i m ordering chilli! Today after more than year I got to know that chilli has beef. I am pure vegeterian and this was shock. Either employees in 2016 lied about chilli beung veggie or you guys have changed recipie recently( which I highly doubt not the case). If you could just put little paper having list of veg option in tim it would help a lot. Aint saying to put it on digital board but just on piece of paper and it will help a lot.

Dear Sir/Madam:

The store at 81 Street & 167 Avenue in Edmonton Alberta needs to get its [censor] together. Today I bought an extra large coffee and one pack of hockey cards i gave the attendant four dollars and got no change. I told her the cards are 99 cents with a coffee. She told me no they are 1.50 plus tax ? Earlier this week at the same location i ordered an extra coffee with one cream. When ingot home the coffee was a double double.

I am tgroughly pissed off with this as training seems to lack knowledge by its employees. I am not impressed and i doubt i will ever go back as they dont know crap at that location and is a poor customer service location.

I went to the tim hortons today morning of sept. 29, 2017. I asked to the lady for a coffee and at the time of billing she refused to accept my cash because i have changes only. She told me that "i m not accepting your cash because i already have lots of change". This is just ridicules because i was went there in between from my class and didn't bring my wallet. I could not went back to my class and stay again in que for waste my time. I will never go this same store for have anything.

Hi
I went to Tim Hortons at 7018 Islington ave Woodbridge Ontario Canada, today Sep 28 at 1.10pm. I was in rush and I used the drive through and ordering via microphone. So I ordered one medium honey lemon tea and one medium double cream and sugar on side.

So when I was ordering I was confused and mistakenly mentioned medium steeped tea honey lemon & medium double double and sugar on side. And I didn't realize that I made mistake. and I was keep saying it and the lady Saima with rude tone commanding me but not correcting me. She mentioned very rudely 'don't say double double when you need 2 cream' then was laughing with her colleagues. I was so shocked with her reply, that I expressed my feelings by saying 'wow' and she mocked me by saying 'wow' and then laughing again.

Then I reached out to window and asked her why she was laughing when I was ordering, she was rudely blaming me that I made wrong order and if I get wrong item then it will be on them. I told her that 'yeh may be I may did not realize that i was doing wrong but what kind of behaviour is this?. What kind of customer service is this?'. and she was keep arguing with me and never apologize. then she was handing over the tray and realized I didn't pay yet, she snatched the tray out from my hand and saying 'do you want this or not?' I was so shocked by these that I told her I am going to complaint about her, she showed her gesture by hand which meant do whatever you want to do she doesn't car, and close the window.

I have been customer in this location for years and never had this kind of incident in my life, I am so depressed, brutally hurt and now I can't work because I can't think straight. On the top of it, she gave me wrong item, I asked for honey lemon steeped tea, found its black steeped tea.

I believe Tim Horton take their service seriously and that is why they call them they are in our neighborhood to serve better. If so I want an apology letter from this store by mentioning that this will never happened and they will give proper training on customer serving and ensure they treat their every customer very well.

I would look forward to your reply.
Thank you!
Faria

This past weekend I visited the Tim hortons in northville michigan. While there, I purchased a container of Tim hortons coffee (has the resealable red plastic lid). The plastic lid has a split on it. I have continuously called the store to get a resolution only to be brushed off.
Me and my family live in Alabama and the store is in northville michigan. Driving twelve hours to make a return is cost prohibitive so I suggested to whom ever I speak with at the northville location that I simply mail it back with the original receipt to receive a refund. Each time I speak with someone, they will say, "let me take your name and phone number and I'll have my manager call you back". This (being the phone calls) has taken place multiple times which is why I am reaching out to someone at a corporate level.
PLEASE HELP.
Respectfully,
Neil Gutowski
2028 Shagbark Road
Hoover, AL 35244

The morning staff seem to be very disrespectful to one another to the extreme point of making customers uncomfortable. I have been in this store multiple times as well as having gone through the drive thru. Almost every time I go they are saying abusive things to each other and/or screaming at each other. I rarely have a good experience at this store. Its highly unprofessional and should be dealt with immediately.

I go into town to get coffee or even after work at 4am and I always get a [censor] coffee not made properly I ask for a dd with MILK. And it's made with cream. I am getting really tired of this happen I g to me this is my first and last complaint. I am so tired of this happening to me that I just want to tell everyone how [censor] of service I get every time I get a coffee. How hard is it to make a coffee not at all. So why do I always get a [censor] one made wrong or it has coffee grinds in it. The only way I will buy your product is buy you paying for it for a very lo g time. I'm not a happy customer.

Hello my name is Jan Gupta.

On Sept 19 2017 manager Moe Hamed went to the Tim Horton at 251 Ritson Road N Oshawa. He purchased 20 $25 Tim Horton's gift cards. After the cards were given out to the staff at work I was told that they were invalid. I was very embarrassed and upset. Moe went back to the store on September 26 to let them know and they said it was because his card did not go through. I checked the receipt and noticed that it said approved so I called the bank and they said that the card was charged $1000.00.

I am very upset and the bank is putting a fraud investigation against the said store. Not only did the cards not work but I was charged $1000.00 on the card. I would appreciate if some one will call me at [protected].

I ordered oatmeal but what i received was watery slop. Looks like they took the bottom of the oatmeal and added water to make more. Also ordered greek yogurt and for the price out was tiny with nasty unidentified fruit i am guessing. No quality control. And it is very expensive i am working and unable to take it back. And if i did the workers would just be rude to me.

While ordering a french vanilla cappuccino (Sometime during the week of september 17-23) I was treated rudely by the"so called supervisor - misty"and I use that term loosely! I ordered a french van. Cap. As I do every morning& she proceeded to serve me a cup of black coffee with a single shot of french van. Flav. When I told her of her error she called me stupid! This was not end of her evil ways either she was training a new employee &when the new employee had asked for assistance mistys reply was"just act busy I don't have time for this [censor]". I find this to be an inappropriate training tool or method! When I asked misty to make me a new drink she served me the same drink and charged me double!. This service was inexcusable and by most establishments? Acceptable. I implore you to do something about it before you lose all your customers. This customer certainly won't be back again! I'm sure neither will others after I inform my facebook friends of my treatment.
Thank you for your time regarding this matter.
Sincerely
Afb

Tim hortons on henri bourrassa and lacordaire ... they neve got ice cappuchino .. donuts always missing... services always takes like about 10 to 20 minutes to get our coffee because they are way too busy talking between employes... and they dont talk french or english most of the time when you wait after them they are talking arabic ... they gives you a bad attitude ... i am customer there since 2 years and i can tell about a bad customer services ! Is it possible to fix this tim hortons ... i have to walk 20 minutes to get there and since friday they hot no ice cappuchino ... this is ridiculous tim hortins should have all the product on every day of the week and i did a complain to the manager there and the only reason she gave me was
Ohhh i am back from maternity
But hey is it my problem ? No its not ! She doesnt care about customers i told her about the service that her employes give and she was almost laughing at me ! This is a bad way to treat people especially when its about that ... i work in public and i will never give those attitudes to no one !

Every time I go into the store located at 2314 24 street edmonton Alberta Canada they always put sugar in my coffee when I specifically ask for sweetener. I am a type 1 diabetic and I shouldn’t have to advertise it to get my coffee made right. The drive thru is the worst they rush you to place your order and don’t care if they get it right or not and they even put on the lid the put sweetener in it when it’s actually sugar. I have complained to management about this on plenty of occasions. I am finding a big language barrier in this store as they seem to understand what you are asking for to punch it in but not when it comes to actually making it. This store needs to start making people’s orders correctly before they kill someone like me.

At the Tim Hortin's 495 York Niagara on the Lake my travellers and I experienced very poor customer experience. No smiles, No eye contact by anyone. But that was not the worst part... I placed my order, rcvd receipt with order # 320. Stepped to the right rcvd timbits and coffee, which was correct
... a bag of food was placed in front of me and I took it. I walked to my husband and then heard my number called. Walked back and realized I had the wrong order. I gave it back and took the correct one. The cook then stated I took the wrong one and it should have been for the drive up, she would need to start over and did not know where she was at. The cook was not happy and made sure all of the staff and customers in line knew. She then called my sister's number, threw 2 sandwiches on the counter and walked away... no bag. My sister asked for a bag, rcvd no bag said this is ridiculous and walked away. At this point everyone is watching and listening. I waited with our other friends for their order and stated I was sorry, my fault and two gentlemen waiting by me laughed and said I should hide as she could still see me and they wanted their food... tbey smiled. I said... I am a retired bank manager and rule one is no fits or fights behind the counter, we are the only show in town and anyone waiting is watching... there were about 12 customers watching and waiting... one commented that cook is going to throw something. Our friends rcvd their 2 sandwiches in the same fashion as my sister... thrown on the counter, No bag. My friend asked for a bag and rcvd a bag. No smile, No apology... we left.

The final straw for me was the croissant that they gave me this morning (9/21/17). I'm attaching pictures. There was nothing sitting on top of it... I didn't drop it or anything. I pulled it out of the bag within 10 seconds of pulling away from the drive through window, and this was what was in the bag! Seriously?! Well, at least they had croissants today. Frequently when I order a croissant, I am told that they don't have any.

I've been to so many Tim Horton's that provide such impressive service, I just don't understand this particular location at all. I can't imagine that this store meets any of your quality standards. I don't necessarily need a refund but I would like to have my new Tim Horton's get it together. I could start going to Starbucks or McDonalds or something - but I love Tim Horton's coffe and would have to learn to like something else.

My wife is a high risk pregnancy and her bosses at Tim hortons are making her work early mornings at 630. She did the right thing by letting them know she couldn't work as many hours and early shifts anymore due to her severe morning sickness. They are treating her very badly because she's coming in late. She's not ever too late but the reason she is is because she's throwing up every morning. I need to know her rifts before I pursue any legal options because this is far from right. Pregnant women especially high risk pregnancy women should have some rights. This isn't fair at all. Thanks

On Sept 16th at approximately 10:30 I visited a Tim Hortons in Nanaimo BC. When we walked in the place was disgusting, the tables and chairs were dirty, not sure when the place was swept or floors cleaned. Not to mention the selection on the shelves was virtually nothing. But the topper of the evening was to see a drug induced individual strip down to his underwear in front of the fire place. Not only that, he also had privy to the whole back end of the restaurant as no one wanted to sit down near the fireplace while he changed. He had also spread his personal possessions out on the table along with his money in a condom laying on one of the tables. I feel bad for the three young girls that were on shift, there is no way they could speak to this drugged up man. There were no men on staff that night. I for one will not return to this location as will any of the other people in the restaurant. One patron was so upset that he took his family out of the restaurant and had them eat in the vehicle. I suggest that the owner of this Tim's location hire security as they are not only losing customers, but this location has also become a druggies hang out!

We purchased 2 smile cookies with other products from the 7195 Goreway Drive location. We have purchased these cookies from other locations before. It was about a week ago and we were disgusted in what we were served. The food colouring was so thick and tasted like plastic. It also stained our mouth and hands. I still have them with me. I would like somebody to come and see them personally and tell me what's wrong with them. I did takes pictures and included with this complaint.

Today [protected]) around 9:45am I stopped to get some doughnuts for my son and they refused to take my order because of my accent. I repeated 3 times very slow and clear what I want. Each one time she pretended that she does not understand me, I pulled to the window and I asked for two doughnuts with chocolate frosting on the top. She refused to take my order again. I left without anything. Everybody got their orders except me. I felt so humiliated and discriminated.

Hi

My store no is 2473 (saskatoon)

This is confidential message I would like to share with you as I thought i m part of ur company's
I m working with this company over 1 year'
I have had really bad experience with my manager here.she always underestimate me & never listen me or does not count me equally others as now everywhere is same community is more important than hard working associate.
I was passing through really bad behavior/ racist from manager when I was thinking to discuss about that to franchises owner he said I don't deal this things u talk to with her.but it was not changed. Finally last week I asked her for dayoff for my exam, I went to calgary for that. She never ever even text me schadule for the week where she does for others.than I called her to ask schadule she said very rudely I don't care whenever u come. When I started my job today back owner called me and he said he is not happy with job.without any reason he said u don't need to work from 28th Sep. He did not ask me for wht reason or neither he gave time to discussion.

From last 1 year where I was telling him that I m suffering from manager he never listen my words and now he suddenly without knowing anytHong he said not to work after 28th Sep.
I need help from head office.

Thanks