Tim Hortons

My daughter recently was contacted by a woman who claimed to be hiring for the Tim Hortons location in Saint Cloud MN and she was interested in interviewing my daughter. This woman called my daughter on a cell phone with a local area code [protected] and called herself Lauren or Laura.
When my daughter agreed she was given an address which led her to an apartment complex. The address is 3600 W Saint Germain St in Saint Cloud MN. Upon arriving my daughter called me to tell me it was an apartment building. I told her to leave as that seemed sketchy and not very professional. I don't lnow if it truly was Tim Hortons or someone using the name to get people to come to this building but she did not go in. And why if you are conducting interviews would you have people go to an partment building? Seems pretty sketchy. Now if this is really how the process is working for this particular location I would like my daughter to have a second chance for an interview. Please contact me to resolve this.

For Christmas I received a $10.00 Tim card from a Pastor. On January 1 at about 10:40pm I ordered an everything and multi grain bagel toasted with butter from the drive through. A young woman with glasses took my order and informed me I had $1.87 balance on my Tim card. I asked how much the bagels where? She left and a young man returned to hand me the bag with two bagels that where barely toasted. I asked him to check my balance and he gave me a receipt that showed $1.87. I called the store at [protected] for your Paris store and asked to speak to a manager. A supervisor spoke to me and I gave her the information written above. I was informed by the supervisor she would have a manager call me in a day or two at my home [protected]. I have heard from no one.
Please review and reply
Regards
Wayne Dixon

Good day

Sunday January 7th 2018...12:35
I am at Tim Horton on st-charles corner Antoine-Faucon in Pierrefonds and I'm so aggravated with the staff and service they provide.
I ordered a chicken wrap without cheese and specified it to the cashier ...a chicken sandwich...after 18 minutes of wait ...i get two chicken wraps with cheese ...in a paper bag when I asked a plate she gave me a dirty plate ...then after checking the pile of plates she returned them all on the back as she noticed they were all dirty. My aunt ordered the new grilled cheese without the cheese...when she went to tell the cashier she put the cheese on top in the bag in the grill. We know what happens then ...the bag is stuck to the cheese of course. Other times I have been served by the cashier even though I told her if she touches money she shouldn't be touching the food. I honestly think higher management should be taking a look of how the staff is doing...its seriously a problem.
Hopefully we will get the service we once had.
Thank you
Zelia Farias

This is the fourth time I have gone into tim hortons that is 24 hour location at main and danforth and they have no buns! what's the point of selling them if they are never in stock! my partner and I enjoy these and never seem to be able to get them.. Making the first thing in the morning and then not making anymore does not make sense if you are a 24 establishment! I am ready to end my relationship with your company as of now!

I am ceasing buying Tim Horton's products due to you clawing back benefits to offset wage increase to $14/hr. Why not raise coffee by 5 cents. Must be worth millions in extra revenue. Fewer employees, work them harder etc.
Going to Macdonald's. Coffee is better there anyway since Dad sold recipe years ago to Macdonalds. Bad move.
Frank Lucas,
frank.[protected]@sympatico.ca
Peterborough, ON.

Timmy here on east bound New York thruway at Pembroke NY can't seam to get maple for thier oatmeal. This has been going on now for months as stated by the "manager". Why is this franchise even open if they cant understand how to order simple products? So tiered of the excuses from this Delaware North group opperating your stores. This foolishness would never fly in Presque Isle Maine nor should it anywhere.

Tim Hortons, Signal Hill/West Hills Calgary. Try and hire people that are actually nice and friendly. Nothing worse than going to a place first thing in the morning to miserable most unfriendly staff I have encountered. And it's not just this location. It's pretty much all your locations in the SW end of the city. But this location and the one at Richmond Road and 37 street are by far the worse. And may be when they wait on people, instead of talking amongst them selves in their language speak to the people paying your wage. I have my own business and people like that would not be lasting long.

On Thursday December 21 I went to Tim Hortons located at Queen/Bathurst for my break. I got a small chicken noodle soup and a bun. When I bit into the bun I broke my tooth. I had to leave work and go to the emergency dental since my dentist is closed for holidays. Had to pay out of pocket $208 and will have to go back in the new year when my regular dentist comes back from holidays for a crown on that tooth which in going to cost $1000 and my insurance will cover only 80% of the cost. I had spoken to the manager and told her what happened and all she did was give me 7 free peppermint latte coupons and my items free for that day. She said to me that they bake those buns fresh every 8 hours. I said they can't be that fresh if I am breaking my tooth. I feel like I should be compensated for a portion of my dental costs since I broke my tooth on their product and have suffered pain and headaches since my tooth was broken. The manager said she would tell the owner what happened but they haven't done anything for me. I have stopped going to that Timmy's as often as I go and they are going to lose me as a regular customer in the long run plus the fact of the aggravation of going in there and being bombarded and yelled at by homeless people for not buying them a coffee. It does not look good with their customers at all. Please look into this matter as I feel I should be compensated my my pain and suffering from my broken tooth.

Good Day

A couple days before Christmas I purchased a Latte on King Street Moncton and while heading across town I tried it and there was something obviously wrong with it so I stopped at Tims on West Main Moncton and they lady took it and examined it and said no problem and gave me another along with a gift certificate for a free one. I was treated with professionalism and courtesy from both branches. On Dec 31st approx. a week later I tried to use the certificate on Horseman Road branch and they refused it due to the face it expired on Dec 31st and it was Dec 31st. I did not argue and just left. I know mistakes happen however if I was given a gift certificate do you not think the expiry should be more than a week. And I think a certificate that expires on the 31st should be accepted up until midnight on the 31st.

I don't want anything, just wish to voice my opinion

Sincerely yours

Dave George

So one of the guys took my order didn't ask anyone to make my coffee or grab my cookie or do it himself made my chicken chipotle wrap burnt it so bad threw it out mad a new one and there were burnt pieces from the old one in it I was standing there waiting when he finished with my wrap he didn't finish my order didn't tell anyone to and started helping people at the drive threw one of the girls asked are you waitin for something and I said my coffee and peanut butter cookie by then I was furious she the guy behind her that took my order and said oh yeah she's waiting for an cookie and coffee the girl made my coffee didn't put and sugar in my double double forgot my cookie so I asked another guy he got it right away and said sorry I was not happy with my order that day and mean less to say that's the reason I don't usually go to the timmies on cedar and Lougheed and I will not be going back

Has anyone noticed that Tim Hortons in Ontario for a large and a current 99 cent simply sausage special comes out to 3.02. Price of large is 1.89. But in Moncton price of large is 1.89 and the simply sausage special is still 99 cents, but the after tax total is 3.31. Ontario charges 5 percent tax for this while Tim Horton in Moncton charges 15 percent tax. Has anyone else noticed a big difference like this.

As I was setting there, the manager was treating one of the worker feel like [censor]. She yelled at him and screaming at this boy three times. She was saying drive throw and sending home. Poor kid. He was saying tell me I will do anything for you she was saying no no no. Basically she was harassing him. I wander is there an HR person I know they don't have union fight for there righ. I wish that boy stood up I would of back him up but he quitely left the store. I am a regular customer. I seen this kinds harassment everyday. I don't like to see kids get treated like this in Canada. She can do it in her own [censor] country but not here. I hope I see her again. Timharton on 43avesouth­!

I was at the Tim Hortons on Seneca st in West Seneca, NY. Every time I go in there they either burn my breakfast sandwich's or they give me my bag of food without all my food in the bag. Then today when I went in there was a young lady that told me I pulled off because I was given my food. Now doing food service for 16 years you don't give a customer their food unless all there food is in the bag

On Dec 29 around 1030 am we ordered two suasage bagel belts with ranch dressing and ended up with two bacon belts. So had to go back to get the right ones. Then they gave us two more with no ranch sauce. Then they didn't give us the two donuts we payed for. We were already traveling so I called the store to tell them and the lady said to come back AGAIN to replace the belts and get the donuts. I explained we could not come back again or we would be late for our appt. She then says to stick the belts in my freezer and bring them back another time. ARE YOU KIDDING ME. I am very angry and upset with the whole situation. I am also a franchisee and am disgusted with the treatment I received

I have about $160 on my Tim Card Mobile App which I primarily use on my customers.
It stopped working a couple of weeks ago saying my account is disabled.
I have tried contacting Tim Hortons twice about this issue in a couple of weeks with no reply.
This is very poor customer service to not even send a reply.
Allowing me to load this amount of money into your company App and then lock me out so I can't use my own money in your restaurants is criminal.

I visited the tim hortons in fairborn ohio. I wanted to order some soup. It was around 830pm. They close at 10pm. They stop serving food at 8 to sell out before 10pm. Maybe they should close at 8pm then. What good is a restaurant they does not serve food. Besides letting ppl believe they can get food to be told no. Great bis. Plan. Keep up the good work. I just wont visit at all so I dont habe to worry they dont serve food in the first 2 hrs of service in the morning. Since it is not the last 2 hrs.

I ordered two meals on December 28th. They first did not have white bread so went along with whole wheat for both meals. I ordered a bacon turkey meal with soup and an icecap. Bread was hard. My boyfriend ordered ham and cheddar meal. His cheese was hard at the edges like it had been left out for hours and the bread was hard as a rock. I'm currently pregnant with twin and was scard to eat my meal and my boyfriend threw his sandwich out. Theses meals cost us almost 20 dollar. Very disappointed

Hi, my name is shayna. I work nearby the tim hortons restaraunt on memorial drive in lancaster ohio. I am a regular at tim hortons and up until yeaterday ive had no issues with this place. On my way to work i ordered 2 egg and cheese bagels and a sweet tea around 915 am on 12-26-17. I was not given my receipt. I went to work and as i drank my sweet tea something slimey came up through my straw and in my mouth. I ran towards the nearest sink to spit it out. I didnt take a picture because it was so gross it was in my mouth i didnt want to look at it anymore. It was hard not to throw up. My guess was it could of been from the machine not being cleaned properly or the nozzle it came out of. But i wanted to call tim hortons and inform the manager to hopefully prevent it from happening again to someone else. I asked for the manager and told her what happened. She was very quiet and didnt say anything so i told her i just wanted to let her know incase the tea machine isnt being cleaned like it should. She then said it gets cleaned thouroughly every 6 hours. She never apologized for my awful experience, and she didnt say anything else about the matter and the call ended. I felt like she didnt care, and i felt like she didnt believe it happened. Because of this whole situation and knowing the manager doesnt care to try to get to the bottom if it i will never go to tim hortons again. I hope you will take time to read this and care that this happened. Thank you for your time

Hello I went to see Holiday Train in Port Coquitlam BC decided to go into Tim Hortons #26 for 2 coffees and a box of promo timbits. Did not have very much
variety my guildford store had 10 flavours and the donuts were also very dry.
My complaint, however, is that with the tap interac, there is no receipt or anything that tells you that the purchase went thru. Well, checked my bank this afternoon and I was charged $4.77 AND $4.76 Dec 18 2017. Therefore being that store #26 upon my phone call, refused to even send me a tim card in that overpaid amount, I would appreciate a tim card from your office.

Thank you.

Kathy

I'm absolutely appalled at how several employees at Tim Hortons on Stanley Ave in Niagara Falls conducted themselves today. They made a mistake with my daughter's order and when she called them on it she was bombarded by others at the drive thru window. They were yelling and waving the hands in my face, etc. This is the most unprofessionally run establishment that I have ever seen. This restaurant has a high turnover rate for employees and now appear they are desperate for help so they hire the most rude unprofessional individuals. Something needs to be done.