SUBMIT A COMPLAINT

Tilly'sitem not received

I ordered 5 items from Tilly's and I only received 4 so when I called and asked when would I get my other package the lady told me I received everything. I explained to her that I didn't have the $200. She said I got the glasses and now that I had to argue and say no I didn't I have a box with 4 items not 5 so clearly it wasn't packed in the box if I'm not getting another box. They had to do an investigation for 5 business days which is crazy because now I don't have my item I purchased for the money. I asked for management to give me a call and no one ever called terrible customer service. When I called again the customer service rep Alina said they're so backed up because so many customers were missing items .. sounds like a really irresponsible warehouse to me but anyways 2 days later I receive an email saying they'll give me a courtesy store credit for $202 lol courtesy? I didn't get the item I paid for well at that point they customer service was so bad I just wanted my refund but they wouldn't do it they told me to dispute the charge with my bank. Will never shop there again.

Tilly's

Ni
Oct 08, 2019

Post your comment