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I have subscribed to tiokna internet connection, 4MBPS plan (user id [protected]). The funny thing here is since the day I got the connection the maximum speed I'm getting is 0.02 MBPS! Like any other customer, I called their customer care and raised a complaint. I was promised that the issue will get resolved within 24 hours. Its been a week and no action from Tikona. I called them again and again but no use. Today when I told them I'm going to post about this irresponsible behavior, the customer care executive Mr. Rahul Sawant (hope its his real name) tells me that he doesnt care. thats how they respond. By the way they have already taken the money for next 3 months. What hurts me most is not the speed, but the way Tikona bahves with its customers. So my sincere advice to fellow citizens is please stay away from Tikona. There are tons of good good service providers out there. Its not just about the money, its about the mental peace. Never seen such a worst service providers in my life so far. PS: I'm facing this issue since 14th October 2015 i.e the day I got the connection. Today is 22nd october 2015, not even a single technician from Tiokana has addressed the issue so far.
Dear Tikona,
I'm very sad to say that now the condition is even worse. I dont know how can you say that your team is working on it.
Dear Tikona,
Today is 6th November 2015 and I'm sad to say that the problem is not solved yet. So my kind request is to stop this kind of substandard service. I have gone through a lot of mental torture and I cant take this any further. Everyday I cant waste my precious time by talking with your customer care. What I understood so far is you people or incapable of solving the issue I'm facing.
Regards
Aravinda
The complaint has been investigated and resolved to the customer's satisfaction.
I've been with tikona from past 8months; I never had any major problems with Tikona service as such. But Yes the first three months was perfect, no issues. After that I had a problem with drop-outs at problem facing for 2 months but that went away. As of now it's been perfect again. Speed is great, excellent customer service for when we do have any problems, and good pricing.