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Ticketmaster Complaints Summary

39 Resolved
292 Unresolved
Our verdict: With Ticketmaster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ticketmaster complaints 331

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G
2:46 am EST

Ticketmaster AO Tennis

I purchased tickets for 4 sessions
They sent me an electronic ticket for 1 session
3 souvenir tickets for 3 sessions
I contacted them to complain and ask that they change the tickets to electronic
The reason being was that electronic tickets can be transferred but souvenir tickets cannot
I am 70 yrs old and spent $1800 on these tickets
I wanted to be able to transfer the ticket if I was unable to attend
They told me that this was not possible
I would not have purchased them if I knew this was the case
As it stood I was sick and could not attend the final session
When I tried to get a refund they told me it was too late after the event
I lost $549 due to this
They have shut down all my attempts to make contact
This is a dreadful way to treat a loyal customer
Thank you

Claimed loss: $549

Desired outcome: Refund or Credit

Confidential Information Hidden: This section contains confidential information visible to verified Ticketmaster representatives only. If you are affiliated with Ticketmaster, please claim your business to access these details.

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1:52 pm EST
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Ticketmaster Incorrect order

Order date- Nov 9th 2023

Order # 2-43226/NY1

I went on Ticketmaster to purchase tickets to Journey at Blue Cross Arena in Rochester, NY.

Journey was on the headline and select seats were on right side of page. When I was choosing seats I clicked best available. I picked my seats and checked out only to find the page had somehow switched to Trans Siberian Orchestra. The guy on the phone said I can't have refunds nor resell.

I would like this resolved because I feel it is Ticketmaster's fault for the page switch.

Claimed loss: $205.40

Desired outcome: Please refund

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11:40 am EST
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Ticketmaster Hold time to speak to the security dept is 30 minutes plus!!!

Dear Sirs:

It is very difficult to reach your Security Dept.

There is 99% of the time a 30 mimute hold time no matter what time of the day I call.

My pending fraud case

# 23102600149C

I tried your email address listed on website and bounced back with a message saying that "message couldn't be delivered because this group is restricted to authenticated senders."

What is your correct email address for customers to reach you then?

Thank you

Carlos Peraza

[protected]@gmail.com

Claimed loss: Defrauded of $595.00 by a Ticket Master impersonator.

Desired outcome: For Merrick Bank to not charge my account of this money as stated in your UNAUTHORIZED USE clause.

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Is Ticketmaster legit?

Our verdict: Complaints Board's thorough examination reveals Ticketmaster as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Ticketmaster stands out for its commitment to quality and security. Clients considering Ticketmaster should delve into its customer service record to gauge compatibility with their expectations.

Ticketmaster earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ticketmaster achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ticketmaster. The company provides a physical address, 20 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ticketmaster has claimed the domain name for ticketmaster.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ticketmaster.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Ticketmaster website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for Ticketmaster have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Ticketmaster and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Ticketmaster has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 331 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the ticketmaster.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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12:12 pm EST
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Ticketmaster incorrect order

I was trying to buy tickets for Journey concert and when I was choosing seats it somehow switched to trans siberian orchestra. The guy on phone was not helpful. Order # 2-43226/NY1. The event place also says I cannot resell them. I would like to exchange these tickets.

I got an email that important info was missing. I am not sure what you need. When I was getting ready to buy tickets to Journey which is in February at Blue Cross Arena in Rochester NY, I had Journey along the top of the page with the choose your seat along the right side of screen. I went to best available seats and chose the ones I wanted. Hurried to pay before the time ran out and did not notice it somehow switched to trans siberian orchestra.

Desired outcome: I want to exchange TSO tickets to Journey in Rochester NY in February (good seats) or a refund so I can buy the tickets to Journey.

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7:17 am EST

Ticketmaster Changed seats

On Sept 15 2023 I bought tickets to TSO at the Mid America center in council Bluffs Iowa. A TSO Presale price of $49.50 per seat. Sections 211 row G. I went back a few hours later and bought 4 more tickets, Standard Admission, same row G in Section 211. These tickets were for my four grand children who I was finally able to get together so we cloud all go. I was informed on 11/8/2023:

Unfortunately, we need to move you to a new spot at your upcoming event because the seats you ordered are no longer available due to an issue with the seating arrangement for this event. We found new seats we hope you'll like just as much!

New seats, Section 213, Row U, Seat(s) S 17-S 18

I read Ticketmaster's policy n such changes. It stated that the seats you change folks to would be comparable. Row U is not comparable to row G. It's 3 rows from the ceiling. This reeks of a scam by Ticketmaster to sell seats it could not have sold at any price. Order # 37-15980/CH3 and 37-17147/CH3.

Desired outcome: Better seats before the concert. If forced to sit in Sec 213 row 2, refund of all monies paid to Ticketmaster.

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3:52 pm EDT

Ticketmaster Ticketmaster Resale

i’ve waited over 21 days for this to be resolved.

i resold 4 tickets and i’m waiting for my money they keep emailing me saying it’s “failed” to enter my bank account and when i ask for a reason they just say wait 5-7 days and i’ve waited 3 times now and i asked for my money they said i’m “not in the uk” even though my address is in the uk and my bank is in the uk! now they deleted all our chats!

Desired outcome: pay me my money!

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2:15 pm EDT

Ticketmaster Live Nation Lounge

10/19/23 I ordered tickets for the Live Nation Lounge for Friday 10/20/23 For a Lee Brice concert. The tickets received said Thursday 10/19/23 on them for Lee Brice, at the correct location though. I didn't realize Live Nation Lounge tickets were even available for Thursday and we are not going Thursday, our concert tickets are for Friday. I called them immediately and they said oops sorry. No refunds, sales or exchanges. I said i just needed them changed to Friday. It was reiterated to me several times that I could only buy a whole new set of Live lounge tickets but would not get a refund on the incorrect ones. The customer service was awful, they are just trained to repeatedly tell you to sell the tickets or buy more, even though these tickets come up as "unable to be sold" in there portal.

Desired outcome: Refund of the Live Nation Lounge tickets

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10:38 am EDT
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Ticketmaster Payout from tickets sold through Ticketmaster 35 plus days and I still haven't received as of yet

I sold 4 tickets through Ticketmaster, my listings sold on August 26 and the 27, I had two listings. Now we are into October and I am still waiting for my payment. I spoke to numerous agents, all of which the information was they provided was limited because they were contradictive of the information they provided. I changed my banking information as they requested, but my information stayed the same, but still no payment. I am absolutely frustrated, I just want my money. this delay is complete BS, just give me my money.

Desired outcome: pay me my money asap

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11:43 am EDT
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Ticketmaster Rescheduled show

I bought tickets to see madonna in september. I understand she got sick and had to reschedule the american tour. However, I live abroad , I had vacations planned to september, bought air tickets, booked hotel and now I have to change everythig.

My boss did not allow me to go on vacations in april (the new date) so I only need to change my ticket to another place.

Unfortunatelly I am trying to do this , with no sucess.

Really hope to have you emphathy

Juliane Porto

[protected]@uol.com.br

Desired outcome: change tickets to another city

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4:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was provided a transfer link by Customer Support. I was told they would send my tickets and activate them in 40 minutes. 2 hours into my event I called back because I hadn't got my tickets. I was transferred to the senior supervisor. I was told the exact same thing, and he hung up on me. So, three hours into my event I hadn't got my tickets. I called...

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1:58 pm EDT
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Ticketmaster VIP tickets

I purchased 2 premium package Def leopard & Motley Crue world tour tickets back on Dec. 2022 for the Tulsa show was to include:

Def Leppard Premium Package:

• One Reserved ticket in the first 20 rows (distributed day of show).

• Def Leppard merch (exclusive to VIP packages).

• Crowd-free merch shopping opportunity.

• Commemorative Def Leppard meet & greet laminate.

• VIP entrance.

• On-site VIP Host

We were asked to leave the VIP area of meet and greet as we were told we were Not VIP … very rude and would not explain what we had purchased then since we had details in front of him .. very frustrating paying for something you think you have and are ready to enjoy the experience and rudely be escorted out! Not worth paying for this when I could have got a regular ticket!

Desired outcome: Refund

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2:01 pm EDT
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Ticketmaster Ticket Purchase and Venue Change

I purchased 3 tickets on presale for the Psychotherapy Sessions 2023 Mudvayne tour. We paid $275 dollars for upfront specific seat tickets. The venue changed to a smaller venue and the tickets were honored as General Admission which were $100. The seat was no longer reserved. I contacted Ticketmaster to get the balance of the tickets and they would only offer a full refund. By the time I got that information the venue was sold out so I could not even purchase new tickets and get a refund for the others. They did not offer a partial refund. We had to arrive two and a half hours early to get seats that we already had paid for because all seats were general admission.

Desired outcome: I would like the difference of balance of the difference between presale tickets and the general admission tickets because we did not get what we paid for.

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1:20 am EDT

Ticketmaster Purchasing tickets on Ticketmaster.

Well, we wanted to attend a concert in Modesto on Saturday 8/19 but when attempting to purchase tickets via the Ticket Master (TM) app or the web site we were unable to do so.

We have been TM users for many years and have never before encountered the problem we had today. After going to the venue map, selecting 2 seats/tickets, filling out all the credit card info and insurance options (declined) than hit the Purchase button, the message on verifying spins and then returns a “U0001” code, “unexpected error”, and advises to try back later (which we did). When you look up the error code on Google it implies this error is due to the TM web site being “over whelmed” and TM has to fix their system.

TM has no support number to talk to a human. The chat option is a robot. We did call what we thought was the venue’s ticket box office only to find the venue does not sell directly and that this number turned out to be a ticket broker adding service fees on top of the TM fees. When I called the administrator office at the venue they recommended to only buy tickets from TM and not use a broker.

We repeatedly and earnestly tried to buy tickets via TM over several hours today. Both my account and also my wife’s TM account got locked claiming we had “reset” our browser too many times (likely) and are now blocked (until an unspecified time) and can’t do much of anything. We did submit a form to TM only to get an automated response that someone may get back in the next 24-48 hours…..

The seats listed as available on TM were section 103 Row A, seats 3 and 4 listed at $78 each. We were shocked these were available at such a late date being front row even if stage left of center. With fees the total would have been $186. Clicked on the seats and the failure/errors ensued.

The broker we called (accidentally) claimed they could offer those same exact seats but for $280 for both (when my wife called). I later called the same number and they still claimed to have those seats but at $119 each and with fees for $270. Never had thought to use StubHub and when I searched there they also listed 2 seats available in 103/row A but did not provide seat numbers. They listed at $117 each but I did not go further to see what type of fees they would assess.

Certainly something “fishy” going on when 3 different ticket platforms can offer the same exact pair of seats…..

Ticket Master needs to be investigated and if possible fined for their practices of misleading clients and being in a conspiracy with these brokers.

Desired outcome: Ticket Master needs to be investigated at a federal level as individual state Attorney Generals will not be enough.

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3:11 pm EDT
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Ticketmaster Ticket resale/customer support

I resold a VIOP ticket for Guns N Roses that I had bought on Ticketmaster. My ticket sold on July 24th 2023. The next day, I received an email asking me to add my bank account and start the verification process so that I could be paid. Ticketmaster claimed that the payment process would take from 5 to 7 business days. I also received an email alerting me that the credit card recorded on my file wasn't functional anymore. So on July 25th I contacted Ticketmaster's customer support via the app asking if I needed to add a new credit card in order to receive my payment. The agent didn't answer my question specifically. I asked the question again and the second agent told me that only my bank account needed to be verified since this is how I would receive my payment! On July 28th 2023, I was able to verify my bank account so I waited a couple of days but still no payment. Then I received an email saying that my bank account needed to be verified so I sent a screenshot proving that my account had been verified as a reply. The next agent replied as if he didn't even read the message that I had sent. After about a week and a half of back messaging back and forth, one agent told me that I needed to add a credit card in case the would be canceled or postponed! I was furious since it was the very first question that I had asked. I then called the helpline on August 6th; the agent told me that if I would just wait after the event had passed, I wouldn't need to add and verify my credit card which I did! He mentioned that I should receive my payment between 24 to 48 hours after the event. As usual, I followed Ticketmaster's exact instructions... STILL NO MONEY. The show took place on August 8th; it wasn't postponed or cancelled, but guess what?! STILL NO MONEY! I called customer support once again yesterday (August 14th 2023), the agent told me that the money should be in my account at the latest August 21st 2023. Will it be there? I am doubtful. Even if it is, it is way more than 5 to 7 business days as they promised. It is unfair that I am being penalized and kept waiting because of their incompetent staff!

Desired outcome: I WANT MY MONEY AND HOPEFULLY A COMPENSATION FOR ALL THE TROUBLE.

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11:09 am EDT
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Ticketmaster VIP experience Pantera

I bought a silver VIP package to Pantera at the Budweiser stage in Toronto. Total $872

I did not realize there was no meet & greet on this package… fine that was on me for not reading properly.

However, when we got to the venue we were on time for the scheduled VIP per the email that was sent to me. We were set aside in a line with about 10 other people and were given a lanyard & a little goodie bag (with some small patches & a t-shirt). We were told we would be escorted in before the rest of the crowd only to be ushered in with everyone else. No early entry. No crowd free merchandise opportunity as advertised.

The people sat beside us paid a 3rd of the price face value for their tickets through Ticketmaster.

Almost $600 for a t-shirt and 3 small patches. This is robbery.

We went to fan services immediately at the venue but they told us to lodge a complaint and call Ticketmaster.

Desired outcome: I would like a partial refund.

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10:59 am EDT
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Ticketmaster Can't purchase tickets for a show on 10/21/23

Trying to purchase tickets for a show at Sands Casino in Bethlehem, PA. Show is 10/21/23 for The Bat Show Meatloaf. Tickets are available and wanted to purcahse 3 tickets in Sect LCTR Row 3 Seats 20,21,and 22. An error message keeps coming up. Code 5005. I called my credit card and no problem. I called the actual box office and no problem. They do not sell tickets thru the box office therefore I have to go through ticketmaster. It will not let my order go through. I tried different credit cards and also different seat purchases and still get the same message.

Desired outcome: I'd like to purchase these tickets before they are no longer available

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7:10 pm EDT
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Ticketmaster Missed the verified fan sign up due to lack of social media and ticketmaster notifications

I was excited to discover that Taylor Swift was touring in the US again, and wanted to purchase tickets. For the second time, I am not a verified fan. I don't have social media because my parents don't allow it, and Ticketmaster did not notify me via email or a phone notification. It's super upsetting that I cannot get access to tickets that aren't thousands of dollars. Ticketmaster won't even allow me to get on the waitlist. I've wanted to go see Taylor Swift in concert since the Reputation tour, and still cannot manage to do the legwork to get any tickets. I give up. Ticketmaster insists on being complicated, and I cannot constantly hover over a screen waiting to see if I have to sign up for something. Somehow tickets are still going for thousands of dollars on Stubhub and Vivid, so they didn't seem to do a very good job of keeping the tickets away from the bots. If they would at least allow those of us who miss the sign up to get on the waitlist that would be great. BUT NO! Don't bother giving ticketmaster your money, they refuse to do things like requiring a deposit that will only be refunded after you actually go to the concert or requiring that tickets be returned to them and then resold for the original price. They insist on making things complicated.

Desired outcome: I would like access to the Ticket sale, but an apology would be nice.

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7:12 am EDT
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Ticketmaster Concert tickets

I bought ticket to Govt Mule August 2,2023 concert at Pine Knob, Clarkston, MI on March 11,2023, right after they became available. I purchased a seat 4 rows from the stage. The day before the concert Ticketmaster changed my seat to the next to last row in the arena and at some point had raised the prices for all the close up seats, so this way they resold my ticket for 3 times the amount I paid.

Desired outcome: Full refund, I did not go

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4:36 am EDT
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Ticketmaster Customer service extortion

My son purchased tickets in March for a show on 7/15, some how between March and 7/14 Ticketmaster lost the tickets.. It shows them being purchased but some how there are no tickets..

we called customer service on 7/14 and we were told the only way to resolve the missing tickets was to purchase new tickets and they would be able to apply the new purchase and then refund the cost.

The customer service rep knew the show was on 7/15, we told him and it was listed on the ticket info.

After buying the new tickets the CSR put us on hold then came back on with us and told us that he wouldn’t be able to have the tickets available to us for 48 hours which was past the date of the show.

To fix that he said we needed to purchase a 3rd set of tickets so he could activate them right away and if we did that we would get the $540 we had already spent.

We told him we didn’t have the money to buy more tickets and we were then told we needed to find the money so we could get the tickets.

I told him it was his screw up, he knew the show was 7/15 and should have done things right on his end instead of extorting more money from us to fix his mistake.

He refused to take responsibility and then said we should have purchased insurance.

I requested to speak with his supervisor and was told that wasn’t possible.. I asked if he was refusing to transfer me and he said yes he was refusing to transfer me.

He then said again we needed to spend more money or he would hang up.. we again told him we couldn’t buy more tickets and refused to buy more tickets at which point he hung up.

Desired outcome: I expect a full refund of the $540 that was spent on this whole nightmare ordeal.

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1:34 pm EDT
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Ticketmaster Hamilton ticket exchange refusal

I recieved 2 tickets to Hamilton as a gift and needed to exchange them for a different date for personal reasons, going through the process a few weeks in advance.

Customer service offered me 2 options, exchange the tickets for a different date if the seats are the same price, or purchase more expensive seats and get refunded for the original order.

I picked the first option, my seats cost £86.50 each and I noticed that all the tickets I was finding were £83.50. I ask to exchange my tickets for the ones at £83.50 as I couldn't find any matching mine, and I was told to find some that were more expensive, which was my mistake for misunderstanding.

I ask to be pointed to any dates carrying tickets at the same value of my originals, and was told there were none priced the same from now and 2024. I was not offered any appropriate solutions and will not be paying more for a pricing error on behalf of ticketmaster.

I did mention that I did not want to be refunded the price difference either, I just needed a different date. Its also worth mentioning £86.50 tickets were not being sold on the date of my original performance either, so I have no idea why anyone was allowed to buy them at this price in the first place.

Customer service refuses to provide me any contact info to talk to someone else about this and is now ignoring my emails.

Desired outcome: I would like my tickets to be changed to the date I asked for in my email. Or to be refunded my original order, and I will re-buy the tickets myself, at the geniuene price.

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Overview of Ticketmaster customer experience

Ticketmaster, the popular ticketing platform, has been receiving a lot of negative feedback from consumers lately. Many customers have reported issues with the website's functionality, including slow loading times and error messages. Additionally, some users have complained about the high fees associated with purchasing tickets through Ticketmaster. Others have expressed frustration with the company's customer service, citing long wait times and unhelpful representatives. Overall, Ticketmaster's problems seem to be centered around poor user experience and high costs.
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Ticketmaster contacts

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Website

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