I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. The tickets I received did not have the row I had selected.
I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. When I did the order, I specifically chose Section M1, Row 2 and seats 1-3-5-7.
I have been to the Hollywood Bowl many times in the past so I know the seating arrangement. I wanted to be as close to center (Section M1 or N1) and be as close to the stage as possible. I know exactly what I ordered! I received the tickets and low and behold, I get the right section and the right seats but I'm now in row 18!
How does that happen? I spent good money for those seats plus an extra $7 for each ticket for a service charge?! So, I call Ticketmaster to ask what happened. I'm on my cell and have to go through the automated system and then, wait for over a half an hour, listening to the same old songs over and over again.
When a young man finally answers and I explain the issue, and all he does is apologize and spins the issue as though it was my fault! I know what I ordered and I did not get the row I asked for. He offered no compensation, no exchange for better seats, and to make things worse, he tells me there is no refund! How in the world does a business like that stay in business?
So, it turns out that its my fault and tough luck buddy. I planned to give two tickets to Larry White, the pianist for the Sandpipers (a 60's/70's band) and a renown song writer who was up for a Grammy recently. I boasted about the location of our seats and planned on giving him the tickets tonight. But when I saw the 18th row, there was no way I could do that to him, as it was a birthday gift I promised him.
I had to go to Vivid to purchase four new tickets at a higher cost but received Row 1 as a courtesy after that young man heard my story. Those tickets are refundable, can be exchanged and I didn't have to go through a machine for a long period of time before someone answered. He answered immediately and was outstanding in his effort to assist me.
I will never buy nor recommend Ticketmaster to anyone. Shameful way to do business. Event Code is EHBO0626
Extra Detailed Info
Complaint Date1: 04/02/2016