Thrifty Car Rental — thrifty are thieves - unethical administrative toll charges
Beware of renting a car from Thrifty particularly if there are highway toll charges. They operate the biggest scam of charging a $15 administrative fee per toll in Florida without explaining it to customers in advance. Once you unknowingly sign the rental agreement there is not much one can do to dispute the charges. Contacting Customer Service is useless as they tell you to fight it out with the Collection agency. I rented a car for 1 day in Cape Canaveral to take my children to Universal Studios. Car rental was $36 for the day, toll charges were $12, administrative fee $105 ($15 per toll x 7 tolls). Total cost for that 5 hr rental was $153 USD = $201 CAD! This is highway robbery and Thrifty are THIEVES! I have been a travel agent for 26 years, rented cars worldwide and have never come across such poor business practices! Other than launching a lawsuit, the only way I can fight back is to never recommend them to my clients and spread the word about their terrible scam and their malicious ways of making money from innocent customers!