Thorntons reviews and complaints 1
View all 173 complaintsThorntons - Rude employee
On 9/24/23 at 9:20pm last night my boyfriend went inside the Thorntons location located 250 e Roosevelt rd. to purchase cigarettes for my mom and gas for the car he explained to the employee that he didn't have his physical Id on him, but he had a picture of it in his phone and that's he's over 21 the employee then started getting aggressive out of nowhere saying that he didn't care. So, my boyfriend asked if I can just come into the store to Purchase the man told him "No because she's going to be buying it for you" in reality it was really for my mom so when I got inside the gas station to try to purchase he continued to be rude I had my ID on me I'm 22 years old I didn't see the problem on why he was still refusing I also had my mom on the phone, so she was hearing everything the man was saying to us we didn't want to cause any problems so I just asked for a refund on my gas and we left because at that point I didn't want to spend my money with them just because how the man treated us we been going to gas station for over 7 years and this the first time we ever had any type of problems when coming to this gas station. I don't know the man's name, but I know exactly how he look so I will be reporting him to his manager as well.
Latest Thorntons Reviews
Thotons app Customer service was very disrespectful by two of the employees doing my last visit. Need to be corrected immediately. Thank you. Rude employee 2 transactions made on my account and I only made one Guest servicesGiving a Voice to Consumers
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