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CB Vehicle Repair and Maintenance Nissan Complaints #142-161
Nissan

Nissan review: 2011 cadillac escalade

D
Author of the review
5:39 am UTC

In 2016 I bought a 2011 Escalade with 53, 111 miles on it from Thomas Nissan of Joliet IL. Well here it is three years later, the car had only around 93, 000 miles on it, I still owe $20, 650.00 on it, and now the engine has collapsed lifters and bad camshaft, so basically it needs a new engine . There was a power train warranty that expired on 11/2/2019 and the engine problem started on 12/13/2019. When I was buying the vehicle I asked the salesman about the sound of the engine because I thought I could hear a slight ticking noise. I asked him if they could have it checked out. So instead of saying okay, he says "oh, those engines are like that" so I fell for it. They told me that the only thing that was wrong with the vehicle is that the touch screen for the stereo/navigation system only works sometimes. So they knew about the touch screen not working all the time, but not the major engine problem, I don't believe that. I put up a review on Yelp.com about my situation a couple of weeks ago, three hours later after I put it up Alex from Thomas Nissan calls me asking me to take down the review (which I did) saying that they were going to help me out somehow. Well I fell for that too because two weeks later they tell me that the best he can do is replace the engine for about $7, 000.00 or trade it in on a new car and use the rebates to offset the $20, 650.00 I still owe on the Escalade. Now how is that helping me out? That's crazy! So that was just a ploy to get me to delete my review, if that's not low, I don't know what is. I'm 62 years old disable Vet and I need a car to get to my medical appointments at the VA hospital which is twenty-five miles away. This has been devastating, I can't believe that a business can just lie and deceive someone like that just to sell a car, ruin their life and think nothing of it. Then on top of that they tricked me into deleting my review by telling me another lie. If I didn't fall for their lies and not buy this Escalade then someone else would have, so I think that Thomas Nissan's way of selling cars is definitely not in the best interest of their customers. I had a feeling that there might have been a problem with this vehicle and I'm not even a mechanic, but I was assured by the salesperson that "oh, those engines are like that. I think that leaving someone $20, 650.00 in debt on a car that doesn't even run is not right.

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    1-1, Takashima 1-chome, Nishi-ku, Yokohama-shi, 220-8686, Japan
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    Sep 07, 2026
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Nissan Category
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