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Horrible customer service. We were told one year warranty on very expensive custom cart. We had to fight for every single event..and there have been several from leaking to broken welds. Owner calls us liars...says it's only a golf cart, not for $19, 000 it's not. Very, very difficult to deal with. Have lied to us and the company that finally did the repairs. Very unprofessional. Cart was manufactured by AGC and other dealers say they have no problems with manufacturers or distributors. This company continues to blame both for our problems.
Goodvibes, I'm glad that you had a good experience with this company. And I agree that ACG makes a good cart. But I fail to see how it can be our fault that when it rains there is as much water inside the cart as outside (we finally paid someone else to fix it) and that a front weld broke not once but twice. Now we have a burned out controller and the cart nearly caught on fire. When we called the Villages Cart Man, we were refused service, and when asked if they were going to honor the one year warranty were told to call ACG. This conversation was witnessed by a neighbor who frankly said he couldn't believe how we were treated. We did call ACG, they are sending new part to our home and we have to find someone else to repair it. In all fairness to the Cart Man company, they did lend us a cart last time ours was in the shop (for nearly a month) and we appreciate that, and Tony Sr. did follow up this time to see if ACG was taking care of this problem and they are.
Wish someone could put me in touch with them!
I had purchased two karts form Spanish springs Store. I went in for service and they were very rude and disrespectful. I won't get into it, but I will take my gold kart to be service elsewhere. Wise guys.
They use to be great , but no more. What happed to them?
I TOO BOUGHT A USED CART FROM THE LOCAL DEALER ; WHEN YOU SHUT IT OFF AT NITE -THE RADIO APPARENTLY WASN'T SHUT OFF AND THE BATTERY WENT DEAD; THE DEALER PICKED IT UP AND I ASK THAT THEY WIRE IT SO WHEN THE KEY WAS OFF -THE RADIO SHUT OFF ; HE CHARGED THE BATTERY UP AND GAVE ME A COPY OF THE RADIO MANUAL ? MY EYES CAN NOT SEE IF THE RADIO IS ON OR OFF ; I DO NOT WANT THIS CART UNLESS THIS IS FIXED THIS WAY . I'M SORRY 'CUSE I AM 84 AND MY VISION IS UNFORGIVING ! HIS EXCUSE IS I AM JUST A COMPLAINER ! PLEASE ALL SENIOR CITIZENS BEWARE OF THIS MAN/DEALER . IF YOU DOUBT ME CALL ME AND I WILL SHOW YOU THE TREATMENT I GOT ; Call [protected]
Customer was so impatient that he demanded the product before it was complete.. I agree it was taking longer that usual and yes i was in and out of hospital several times with serious issues. My employees did not know how to handle him and his displeasure on the time frame. However it takes some time to complete these bodies with a large amount of it being labor. He showed up knowing clearly the bodies were not finished. He was upset and being hard to handle customer and demanded the product be given to him as is. He then took the product and disputed charges... we offered him a full refund if would return the product as received. He refused and never replied to the dispute until it was finally dropped by the credit card company. This is clearly a problem within itself. I was not available due to illness and im thinking it would have been different if i could have handled it.
This response is nothing but lies.
We never pushed we just wanted answers and got none. Still never received the parts we paid for.
Run don't walk from this company.
Note the Hummer body we received was a club car Precedent for the front and the rear was for a DS. How do you make that fit on a chassis?
Tony you are a lying thief.
"My company ordered 2 golf cart body frames as I build custom carts for my clients. When I went to pick up one of the bodies, after making multiple confirmations the body was ready, when I arrived, it was not. They had excuses for not having it ready. Why would someone allow a customer to drive over 3 hours to pick up a product and not be honest enough to tell me it was not ready. Furthermore, they already had my money, paid by credit card.
I finally got the 2 bodies, they were very poorly manufactured. I had to modify them to fit the carts that I was building. Lastly they were supposed to provide the 'parts' to the body to complete the order. It has been 6 months and I still have not received my parts. With multiple phone calls, I have been told the owner is in the hospital. I find it interesting that the owner has been in the hospital for over 4 months now and no one knows how to complete my order.
They don't return phone calls, their products are of poor quality and high prices, and they lie. I am working with my credit card company to reverse the charges and get my money back for the portion they never supplied. I can only hope they step up and live by their word and provide me with what I paid for."
I too paid $13, 000 for a custom golf cart. Not only did it show up THREE TIMES as long as promised but it had half of the rivets not in, the chassis was all rusted out, the parts that were used to "customize" it were old AND scratched. The customer service was the pits. This Tony Jr. dude is an absolute creep and a sad excuse for a business man. BUYER BEWARE!
He bought a remanufactured golf cart with a 57 chevy body for 10k plus tax and transport fees not a new one.. the rivets were installed and the cart had been undercoated when he said that i asked for pictures which he never responded to. He personally insulted me by using names like a child. Calling me Fat (which I am) and stupid (which im not).. I refuse to be treated like that and with that being said I kindly hung up by saying "this conversation is over" I take alot of pride in my work. Search Tony Colangelo Golf Carts on google. 7 pages deep of info.
Wow! Tony Colangelo, Sr is a outstanding business man. He donates the use of his cars to charity events and even will let you take a car home to test it out before you buy it. I bought a Hummer and this car had a few issues that were fixed quickly and with out a problem. ACG is great car and would recommend Tony and his family business to anyone. Any person who has a problem with the Colangelo's must be a problem themselves. You know people are people and if you approach a problem with a problem then you might just be the problem. NO WAY can you call this company out. The Best in customer service in The Villages...
I also bought an ACG car from them. I never had any problems and they bend over backwards for me. They even give me a loaner car when ever I want something done. I cant believe Tony would not be helpful. There must be more to this story. ACG manufactures the car...so any problems would be a manufacture defect. I truly think there is some other circumstances beyond the scope of this complaint. Call Tony Jr or Tony Sr. and you will find they are more than happy to help their customers.