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The Salvation Army USA
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1.4 741 Reviews

The Salvation Army USA Complaints Summary

67 Resolved
674 Unresolved
Our verdict: If considering services from The Salvation Army USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Salvation Army USA reviews & complaints 741

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12:25 am EDT
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The Salvation Army USA broken foot

i went to an aution at the salvation army on green stret in augusta ga on saturday the 4th of june (i think) and proceeded to fall into a hole covered over with rocks. I only had one man who worked there ask me if i was all right, then he too blew me off. went to the medical college of ga, and found i had fractured my foot in TWO place. all i asked was for them to contact me concerning the medical bills. Today is tuesday, still no calls. I am not sue happy, but if I have to get a lawyer to get my medical bills paid, then i may as well sue. All i was asking for was my med bills.I dont like suing a charity, but it seems that this charity is all show.

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10:57 pm EDT
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The Salvation Army USA refusal of donations

My neighborhood had a garage sale and had a few items we were going to just discard to the trash but decided that someone could use some items that were in useable condition. They accepted a box filled w/ hand bags and totes, luggage, toaster oven ( 2 years old) but a 19 inch color TV was not accepted. Works, cable ready and 5 years old. I dropped in the back and an employee told my wife he could not accept it because it didn't have the sticker that showed date of manufacture. I was it the car and my wife got in to tell me that they would not accept TV. She told me that she informed the employee that she would have come and get it, no big deal. So I go to get out of my car and as I do I see this employee take his blackberry smart phone and take a photo of my car & license plate. I asked him why he took a picture of my car and told my he was going to call the police on me for illegal dumping. I asked what was illegally dump in front of him. He said the TV the lady in the car (my wife). I told him I was coming back to get it and I want that photo deleted which I thought he did. Well guess what... Police department contacted me about illegal dumping. It was 2 pot holders that had merry Christmas on them. I had to go to the store and pay them $10 fee for the cost of disposing of the illegally dumped items. This is the part that pisses me off. $10 dollars to get rid of pot holders. I know if I ever need Salvation Army's help I wouldn't kick a gift horse in the mouth. I will never donate anything ever again. Thank God there is an independent thrift store down the road that accepts donations. Also to go back the guy who took the photo looked like a piece of work, tattooed w/ Nazi symbol right on his arm, dirty ripped clothes & rude. Now I know people do stupid thing and even the tattoo is his right to have and show but then merry Christmas us offensive on pot holders. Thank you for reading this in advance & God bless

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lovestothriftshop
attleboro, US
Sep 29, 2011 12:53 am EDT
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Now I think its a little ridiculous you had to pay $10 for a dumping fee of pot holders, try to understand where they're coming from. They spend THOUSANDS maybe even hundreds of thousands in dump fees every year. I live literally a 2 min drive from one and go by it at least twice a day and you should see some of the crap that gets dumped after they close.. It's literally trash. And as far as the tv thing goes, I'm not sure if its a legal thing or just a Salvation Army thing, but they can't sell any electronics over 5yrs old and if they couldn't prove it wasn't, they couldn't take it, they'd just have to dump it. Try not to let one bad experience turn you off.. they do a lot of good work and help a lot of people through some of their darkest times.

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8:14 pm EDT
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The Salvation Army USA unprofessionalism

I am a regular shopper at the store, today I have seen the worst customer service yet. Waiting on line I experienced one of the cashier telling the other cashiers how the lady before me was stealing, if theres any thruth to that I wouldnt know. When it was my turn I had done all my math since it was a sale day and had a low budget, proceeded to ask the cashier, if that was the price on the item written on ink, she said she didnt think so and asked the cashier that had previously said something about the lady in front of me. She said that wasnt the price (it was a few dollars higher), because herself had put a price on it (yet there was no price tag, just the price written on the item). So I told my cashier to ring me up for the rest of the items and that I would see if I had some change so I can buy the desired item, she said ok gracefully. I stepped away from the register and took the item with me, once I did that I put another item away and began counting my change, when the rude cashier told my cashier that you have to watch out for people like that ( meaning me) and tried to take the item away before I told her I was gonna buy it. I did have enought change and bought the item. Why would I try to pull anything in a store that actually helps me as much as I help them? what is wrong with this lady? if you think someones stealing then call the authorities on them, dont embarrass me because I simply asked if that was the price on the untagged item. Being that Im calm and not confrontational did not know how to react... so I use this platform to express myself. To me it is an embarrasment to the store and the Salvation Army, people should approach you before they judge you when you're a pretty regular customer. So sad, people need to be better trained in every way when it comes to dealing with people.

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albert stokes
Montgomery, US
Oct 16, 2013 5:34 pm EDT

the manger alitude was very nasty no one will help u carrie your to car.im 64 yr. old

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4:50 pm EDT

The Salvation Army USA shameful

I have listed the Virginia address, where the National Commander resides and reigns over his kingdom of ministers spread throughout the U.S.A. This organization is one of the (If not THE) richest charities in the country. They appeal to good-hearted people as a 'poor' charity that 'does the most good' for people. They helpp themselves, mostly. I had opportunity to see them over quite a few years, in various locations. The scam is this: 1. Take some people that attend church for awhile, or the kids of existing officers, send them to 'school' and teach them to become officers, then send them out to various cities to either become assistants, or to be in charge of the local organization. 2. Once in charge, these people are not supervised, other than whether they raise their quotas of donations and pay the higher up people a 10% share of their monies raised. Since they are generally ignorant and incompetent, but since they are 'ministers', they get away with all kinds of abuse and mismanagement, as well as illegal activities in some cases. 3. To further the problem, The Salvation Army is top heavy with older officers and has huge administrative costs, which they try to disguise to donors as 'program' costs. The officers rarely do anything, other than bark orders (no matter how ridiculous), so they have to hire outsiders to do their work, driving costs up even more. Most of their 'program' costs are church-related activities, which are basically related to the ministers' costs. 4. The entire organization, including the National Commander, are in the 'brotherhood of the church' and refuse to see anything bad or negative about the place, even with proof of problems. Their responses are to dump any complaints back to the original source, or to the persons complained about, for THEM to resolve! That's like asking the fox to resolve the issue of his eating the chickens! Why do they cover up for each other? *Mainly, to preserve a great deal for their ministers and their families. The organization raises billions yearly (they could pay off the national debt today!), which mainly (I'd estimate 80%) goes to pay for salaries of TSA (The Salvation Army) ministers, their wives, their kids' needs, their vehicles (these are for 'church' use, yet are almost always unmarked?), their vehicle gasoline, their vehicle insurance, kids drive the cars too, their home phones, their cell phones, their utilities, their houses (these are usually $500, 000 homes in great areas-what's Israel live in?), their trips to 'conferences', their ful medical/dental for them, spouses and kids (even adult children with them). And, they get food for free, plus petty cash for anything in between. Not bad, but it gets worse: Each one of these dill rods also has to have an assistant set of officers to run the church, or to run programs, or just to be the whipping boy (if right out of their 'college'). Yeah, each set of 'assistants' is also given all the freebies listed above. You could estimate the costs for houses, living expenses and salaries (and retirement perks deferred for them) per couple as $100, 000 per year EASILY, and that's not counting the higher up people like in Virginia. So what happens when you report fraud, mismanagement, abuse or other problems? *First, they deny or ignore it, hoping it will go away. Then, they take anything you report, send it in total back to the origin of the complaint for them to resolve! Like washing their hands of the problem? The minister that is responsible for the problem simply either explains it away (this is always taken at their word, since they are 'ministers' too), or blames someone else that is not an officer (ie, throw them under a bus?). In the worst case, such as legal problems (there are documented reports of minister couples having violent DV situations, officers stealing money, officers' kids abusing cars or property, molestation concerns, etc) what does the Salvation Army do? They simply move the offender to a different location far away. This is regular and common, but they call it 'answering the Lord's call to move' or some silly crap, which is used for many things. People working for The Salvation Army (regular employees) are treated very badly, including harassment by the ministers, other staff, church people. There is no recourse because of the fact the Salvation Army is seen as a holy institution, no one believes it, especially the public that keeps giving them money. They pay well below the local average in wages, explaining that the employee is working for a 'poor' organization doing the 'lord's work' and shouldn't expect high wages-most employees are under Federal Poverty guidelines due to the organization's own set salary scales! When the officers hire their own kids or parents to work (yep, it's nepotism, happens ALL the time), they get paid above average wages, or overpaid for less work. Nice. Why are wages low? To pay for the extravagant lifestyles of many of the officers! They run low on money due to mismanagement, they simply lay off employees and make the remaining crew work harder-the officers don't help, they are 'busy'. If a good lawyer or person that does reporting/news wanted to have a great story, investigate this place. It's amazing. Contact current and ex employees, they'll tell you the real story about the harassment and abuse by officers. By the way, when you donate your property, it is sold and the money goes into big old trust funds that are invested to make even more money; these are used to buy the big houses the officers live in. Start with the local Salvation Army property lists- just look at the values, go see the houses. If you investigate officers, just look at the costs in their accounting offices for just them and their families-forget the 'church' cost excuses. Every local Salvation Army officer is taught to 'poor mouth'. They appear pious on TV and say 'we're not going to be able to feed anyone this year' and look at the ground. Donations then pour in, usually more money than anything else, all is good again. Same routines with special events, toys, programs, etc. They fundraise to pay themselves/buy new cars and toys. What a joke! My advice to any good church person, Christian, or donor: DO NOT give the Salvation Army a dime, now or ever! They are a classic Rip-Off. Don't believe the lies about 'doing the most good'. Those Red Kettles raise money that never sees a poor person, it goes into the 'general fund' which is the officers' pockets! Any program run there (like shelters, food, etc) is paid for mainly by government funding (oh yes, they get HUD money, state money, local government money, FEMA) that restricts the usage-they've tried for years to circumvent government regulations to allow use in the church, to no avail. The Salvation Army was a great organization before 1980. They were respected and built a wonderful reputation. Then, they got greedy. Now, it's all about getting a piece of the pie for themselves. In the pre-greed era, the Sally ministers were few, worked very hard and lived simply. They helped people in need, had few staff and litle administrative support. Now, it's PR directors, HR departments, Admin support, mail appeal (yes, they pay companies to raise even more money!), wills and estates experts, legal teams, IT departments- none of this crap is program related!

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sonamgymso
, US
Nov 01, 2018 4:50 pm EDT

It is still happening now in 2018 but it is even worse because they are not getting the big donations they used to receive so they are shifting the proceeds to salvationist workers in their administrations offices, many of which are either relatives (sons and daughters or members of their congregations) who virtually have no real education or experience in high ranking positions and "reorganizing" their departments to lay off non salvationist workers who actually do have the expertise. And the horrific thing is many of them have been loyal to the company for 20, 30 years. In the eastern area they even had a salvationist prayer meeting at their camp (it is shown on their facebook page for greater new york saying how "We Sheild Our Family" Yes their own who follow this religion.
And yes it is very apparant now that the donations from normal citizens who think they give 90% to the poor are being mislead because stastically they put down the church ministries as part of the money going to the poor. VERY MISLEADING. In essence many donations the average person or organization give thinking it is for charity is IN REALITY supporting their religion. Their message disclaimer about being a christian organization there to give to all according to christ indiscriminitaley has left out their founder's William Booths full philosophy which is documented in any books about him that his mission was to convert all to Christ, But one cannot preach and reach any one who is sick hungary or homeless. So even in their giving there is an ultimate secretive objective: conversion.
I have worked with them for many years and was naive to think that the support of the officers immense and expensive houses, their very expensive cars their own insurance policies which are much much better and more inclusive than any of the non-religious employees came from the support of their church members which I had been led to believe tithed. It was hard to be sure until the donations started to dwindle then it became apparent who had been chosen to sacrifice not the officers or the god fearing salvationist congregation but their devoted employees and services to those in need. They will claim that had to reduce staff and services due to lack of donation money but we all know now that it is being diverted to the upkeep of their churches and no and absoulutely noo sacrifices have been made by them. I believe there is lying on the annual reports to show that the donations are going to their programs and services because upon reviewing many of them it seems evident that they consider their church as part of those programs that unsuspecting donors are supporting.

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Ginnylou
, US
Dec 11, 2017 8:47 pm EST

As a former employee of the Salvation Army, I agree that Officers have no interest in what really goes on in the actual workplaces of it's employees. Nor, do they care that they have managers that support unethical activity that effects both clients and staff members. Instead, staff members that complain are reminded that they must follow the chain of command and even when you do that; human resources sends you right back to your immediate supervisor to handle the complaint stating they prefer that everything be handled in house. Meaning depending on where you work, your complaint should never get out the door. In other words, Salvation Army likes to sweep their dirt under the rug and keep it there. God forbid, you shake the rug!

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JoAnneR
Los Angeles, US
Apr 01, 2014 2:41 pm EDT

I had several large items to donate to the SA. When they arrived, the driver looked at one piece of furniture and sneered "I won't take that - it's in bad condition." I was donating two metal sawhorses and a suction cup was missing on one, however, someone could easily replace it. He told me the SA no longer does repairs on donated items. I said it was good to know what their policy is ... and that I would call the Goodwill next time. He had a nasty attitude. Not impressed at all

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Betty Jean White
Richlands, US
Jan 08, 2014 4:24 pm EST
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We had a pick up for salvation army on center street in Jacksonville nc. My husband waited all day for them to show up. He also called them several times, the girl kept saying they are on there way. They had 2 phone numbers to call and never did. Around 4:30 Pm, he called them and the drivers are off. The drivers said they tried to call and no one answered. So they more them less called him a liar. They never called.
We have a 2 piece couch, tread mill, cloths, and pcs. I guess they do not need the donation as bad as they say. Will call some one else for these items. I use to have respect for Salvation Army but no more. Will never take anything to them again. will burn it in the back yard from now on. Thank you

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Mike P M
Wilmington, US
Jun 15, 2012 12:03 pm EDT

I know first hand what you are talking about. I worked for the T.S.A. for a year and a half and resigned my position due to the abuse from my officers. I think that the TSA is a good org but its leaders are not. INVESTIGATE THEM NOW...

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5:33 am EDT
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The Salvation Army USA screw over and abuse their hardworking employees

Was hired in Nov. 2009, as the Store Manager...after the last one was mean to employees, was mean to customers...my business was lost in the Iowa Flood of 08. Needed health insurance. Pay was 8.00 pr hour, and bonus...IF you qualified. Saved everything..but criminal actions by my landlord resulted in everything I owned was destroyed. Long Story, lawsuit pending...they committed 4 crimes, 2 federal crimes.
I know the 2nd hand business like the back of my hand, my first month there, cleaned and organized the entire store, even sized the clothes. Increase of sales...68%. Over the 9 month period...my total monthly increase 67&. Almost doubled the business in March. A clean organized, good price store. With half of the employees as I had when I started.
My very 2nd week there, after my 40 hours...an employee called in sick. So I called other employees, no one available.
So I called my district manager and asked what should I do? I already put in my 40 hours (this was sat=btw)..and the guy on staff had a disability...anziety.. ..the nicest guy you will ever meet. But, we had a big madness sale going on.,
and leaving him alone would not of been good.
Anyway, so I call my boss and ask...what should I do? He said you will have to go in. So I said...well I don't know the procedure for the paperwork for the overtime hours...now get this...he says...oh no...you can't clock in...no overtime allowed and if you clock in, you will get wrote up...so I said...so I won't go in...then he said...Its your job to verify the deposit and ensure the employe gets their break, and if you don't do that...you will get wrote up. We went through this seniro 3 times...so I went in and worked for free. Because I was screwed either way...
When employees quit, I was not allowed to replace them, yet the constant threat of getting fired or wrote up if I didnt get my required amount of daily sales...Corporate popped in on suprise...asked where is all my employees...found out I was short handed, told them to get me a full timer to start...not only did they not give me a full timer...they cut my %$ allowed payroll hours. So I get punished for upping the business by almost 70% from the year before. Makes sense. Umm no.
This went on for almost 9 months, until I couldn't process stuff faster then it was coming in.
Saved the 20K in payroll, 12K in free wages by me...Increased sales by almost 100K,
I couldn't keep working almost 40 hours free. For three months I called to get more help. Nothing. Sent pictures and inventory records to show we were getting hammered..nothig. So I called corporate...and got fired.
Salvation Army is pure evil, greed. Don't donate. The thing I got fired for...was sending their pallets of clothes back in the delivery truck, so they don't get rained on.
They refuse to give me a copy of my personal record. Greed ...

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sallyqlawinfo
Glendora, US
Dec 23, 2014 5:20 pm EST

I am searching for information regarding discrimination and complaints with respect to on going litigation regarding the Salvation Army. Please email me your full stories, and the stories of anyone else you know that may have had these experiences working for the Salvation Army. sallyqlawinfo@gmail.com

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SueBr
Gresham, US
Jul 13, 2014 9:34 pm EDT

I really understand how this works. I also work for the salvation army in Portland, OR. When I first started it was great, I got my 40 hrs, vacation pay, so many sick days. Just before Christmas they cut my hrs down to 25 a week. I couldn't pay rent, or have a Christmas with grand kids, I had to take out a loan on my car just to pay rent. They ask me to work at the warehouse also the Salvation Army Rehabilition Center.(ARC). I would get my 40 hrs, vac pay, and med. I had no choice if I wanted my job. At 62 jobs are hard to find. Once I was at the warehouse working with all the men that were in rehab then all the rule came up. No talking to the men, unless you tell them to work, if the temp. out side is 85 degrees its 95 inside. No air conditioning, no fan allowed, no water at your station, if you need water you get 2 mins. to get it in a bathroom dixie cup. Or you get wrote up, no bathroom breaks 20 mins. before breaks or 20 mins. after, or you get wrote up, no candy, no gum, if you a found with anything in your mouth you get wrote up. If you get three wrote up three time your done. My job is to put out 125 blue totes a day. My head supervisor helped me price, and he didn't make my count so I was suspended. Now I go back and have one more chance or I am fired. WHY CAN'T SOMETHING BE DONE?

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sdsdcsdv
Vernon, CA
Oct 07, 2011 6:52 am EDT

Hey...
I don't know if the salvation army is different in the u.s but i live in canada. I have been a part of the church since I can even remember and just before graduation got hired at the thrift store. It was great for the first six months but we got a new manager about a year ago. The second he was trained he ripped the whole place apart and "made it better", however sales dramatically decreased and a few of our old regulars won't even shop there anymore. The only lady who works full time is kind of a tyrant and was so close to being fired when the old manager left but she got a clean slate. So, a year goes by and everyone is going mental over this one person who gets along with nobody. I went to my boss's boss and he told me to wait a month or so, they're working on getting her fired. To top it all off I was underpaid on my last cheque and told my manager about it three times. The last time he said he forgot I went to the person in charge of payroll. She told me I must have messed up on my time sheet and I would have to be paid on my next cheque, it's too late to do anything now. I am livid with this evil greedy corporation and quiting asap!

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10:12 pm EST
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The Salvation Army USA abusive director of rehab services

This complaint is in no way against The Salvation Army as a whole, which does a great job of providing assistance to the disadvantaged and poor. However, in any organization there are some bad apples. Unfortunately for those seeking assistance with addiction at the Salvation Army ARC in Phoenix, Rosemarie Abernathy, Director of Rehabilitation Services, does not live up to the ARC's mission to provide spiritual and temporal regeneration for recovering addicts. Through her bullying tactics, she has created a power base which she uses to intimidate, humiliate and threaten beneficiaries and employees at the center. Perhaps because of her husband Brian's background in criminal investigation, rather than counsel, she threatens, bullies and interrogates. She generally keeps one or two lackeys in her office to ensure maximum shame is induced during her bullying sessions. Contrary to her exhortations to addicts to be open to correction and to accept advice, Ms. Abernathy is completely closed to criticism of her management style. She rules the 140 men and 14 woman program like a monarch. Rarely does she reach out to any lowly beneficiary, unless he or she happens to be one of her favorites, who she attempts to mold in her brutish likeness. She misses a major opportunity to empathize and effectively teach addicts by sharing her own struggles with her obvious food addiction. Instead she states she is not an addict so can't understand, but then goes ahead and dictates who should be a beneficiaries sponsor, home group and what his or her specific problem is. She is oblivious to the inherent hypocrisy of her hollow words. Most damning, she regularly invokes Christ as an ally in her prayers which are nothing more than the imposition of her own daunting will on others. SHE needs more help than most of those in her program. The Salvation Army truly needs to do something about this problem.

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Ken Kayothalachild Roberts
, US
Nov 12, 2017 12:18 pm EST

I can honestly say that during my stay at the ARC was short and was forced to tend meetings everyday, only was able to wear what they gave u. I was discharged for just being 2 minutes late. I was doing my step work, started going to my outside meetings. Anything they asked me to do I did with no problem. But the worse thing of it all was having to work in the warehouse for 8 hrs. a day 5 days a week for next to nothing as pay, or as they would call it (gratuity) allowance every Friday. I didn't really think I learned anything from this place. After all I only was in the program for just 1 1/2 months

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darryl flagg
Newark, US
Jan 10, 2014 7:13 pm EST

I recently was discharged from a Newark new jersey ARC after spending six full months being worked like a slave in their warehouse for eight hours a day five days a week I was paid from four dollars a week to eighteen dollars a week I was allowed no medical treatment for injuries I was also forced to apply for food stamps that the ARC promptly took I was never even allowed to see the funds they received in my name I was due to graduate the program on the 12th of January 2014 how ever Captain Sylvia Kirkland decided that I was not worthy of the grad ceremony, during my stay at the ARC at 65 Pennington street Newark new jersey I have witnessed abuse and exploitation at its highest level as a beneficiary you live under the constant threat of fear the threat of being thrown out on the street at any time day or night no matter the weather I have seen men stripped of clothing upon discharge how can this be referred to as a Christian program some one really needs to investigate this orginization and i would be the first to testify believe me

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John Stinson
Tucson, US
Apr 27, 2011 8:47 pm EDT

She is at best a very negative woman and at worst, a tyrant and a bully who is totally unprofessional. It's ironic that the Salvation Army would allow this person to be in the position she is in. She hinders the recovery of many rather than help.

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The Salvation Army USA bad service, rude manager

Dillard Lee is obnoxious, bad mouthing bullying ***. Every single employee hired by this store in the last year has quit because of Dillard's temper and his bad attitude towards women. The employees are NOT ALLOWED to talk to each other or the customers, unless the customer asks a question. Said question has to be answered with as few words as possible with minimum eye contact. When Dillard walks into the store if there are two employees on the sales floor, one SCURRIES into the back room before he can see her. It is a lost and soul less place. There is no social fun here. You go in, look quickly to see if anything interesting is there and escape out the door within minutes. Almost no customers even though this store is located across from the the biggest grocery store in town with hundreds of cars streaming by hourly. Upper management needs to look at their mistake of hiring someone who smiles at them submissively while kicking out at employees and mouthing off at customers.

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Coach5
, US
Apr 15, 2011 6:40 am EDT
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I managed a store right after they had his twin manage it.
He lost so many customers
I gained many more
Forced to work for free..or get fired.
They are evil. They are greedy. They don't really care. See my complaint I listed
This company is run by a bunch of old idiots.

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The Salvation Army USA inflated prices on merchandise

I shop at several Salvation Army Thrift Store throughout the state of Illinois but I find that this particular Salvation Army store always inflating there prices on most merchandise. There are times when I have seen the same product at one or more Salvation Army yet at this store the prices are at least 10 to 15 dollars more. It is totally ridiculous! I hope that someone could investigate my allergations and I assure you that by the time the investigation is over it will not only be allergations but it will be facts.

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The Salvation Army USA lack of integrity salvation army domestic violence

Salvation Army employs Domestic Violence Abusers. Regardless of the proof given to them, they do not hold abusers accountable, they employ them and look the other way. This is defrauding of the worst kind, especially for an organization that claims to be against domestic violence against women & children.

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lovestothriftshop
attleboro, US
Sep 29, 2011 12:57 am EDT
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A lot of their employees come from the rehab program. To help them stay sober and get their lives on track they give them a job. Where I am not condoning domestic violence AT ALL, a lot of that has to do with substance abuse, so why not give them a chance at making their lives better? Everyone makes mistakes, but you have to give them a chance to prove they won't repeat them. Never mind the fact that yes, they're against domestic violence, but their FIRST stand is being a christian organization and that mean 2, of very many things, 1-forgiveness and 2-only god can judge

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The Salvation Army USA worker grab something out of my basket and gave it to another customer

I shop at your stores weekly. Three Saturdays before Christmas (aprox) I was shopping at the Mustang store, I had clothes and stuff in my basket, I glanced up and the kids were playing a x box game in the furniture dept about 6 ft from me. I went over to them and watched it awhile, the boys wanted it, There were no other customers around at the time, workers were passing by, I said yes to the boys, because it looked in good shape had a case for games etc. Im 54 years old, I have rhem arthritis and other auto immune diseases. I bent over, unplugged the game then I stood there and put the games that were out inside the box and packed it up well. It was in my basket at least ten to fifteen minutes, we picked up more clothes and were heading to the boys clothes, this man walked right up to my basket and jerked the game out and swung it over his head Turned his back to me and gave it to a man at the register. I followed him, and spoke to a lady that is in there most of the time. I told her no on else was around and it took me a good 6 minutes to put it up.. She asked the man if the customer had walked away from it, he said doesn't matter he said he wanted it first. I was mad. First off no one comes and takes items out of your shopping cart, if they do its called stealing! I was told later I should have called police but I was so shocked I didn't think. I want an oral apology to my grandkids and myself, also can he be transferred to another store, If this happened to me, Im sure he has treated other custmers in a similar way. I will be waiting for a response. Thanks Debbie Zorn

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lovestothriftshop
attleboro, US
Sep 29, 2011 1:00 am EDT
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you should probably go on google and look up the store in which you can contact a major or commander or something and contact them, I'm not sure if you'll get a response from here

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The Salvation Army USA unsafe work conditions

I have been employed for the Salvation Army at their thrift store for 7+yrs. I have complained many times about the unsafe and unsanitary conditions many many times. The store is very very old and if OSHA came in they would immediately close the store because of the conditions. For example the store is full of mold in the ceiling of the main sales floor, the wiring is exposed everywhere, the store is surrounded by a chain length fence and the gate has fallen off its tracks many times including on me twice, once causing me to have medical attention. The store has no hot water so you can wash your hands, this includes the customers, there is no handicapped bathroom and the customers have to walk thru the warehouse for bathroom access. This is super dangerous, I have fallen in the warehouse due to the uneven concrete floor and clutter everywhere. The parking lot is horrible, full of large holes which customers and employees continually trip on. When it rains the lower end of the parking lot is a lake, people must move their cars because the water goes halfway up on their tires. This has caused the store to actually flood on many ocassions because the water runs in under the overhead door in the warehouse and goes straight into the store.
The rat infestation is terrible, just yesterday I was in the so called break room and a rat ran across the floor under on of the food cabinents, and they are all over the warehouse and in the main shopping portion of the store. When you open the warehouse in the mornings and turn on the lights in the warehouse you can watch them run. Just think the clothes, shoes, just everything has been crawled on by these rodents and e have to put it out for sale and don't even have hot water to wash our hands and the poor customers have no clue.
We have 1000lb clothing bales stacked 3 high right where employees have to work and I was there when one stack fell and knocked out the back wall of the warehouse, just waiting for someone to get killed or seriously injured. The forklift driver is not certificed and is just a voluenteer, go figure.
This is sad that they care so little for the people that work so hard to make the store run and with no help to even try to correct the conditions. If people knew just half of the conditions, unheated warehouse in below freezing temperatures, large plateglass windows on the mail store that are not safety glass (I know at least one is because I tripped on outside curb carrying a chair to a customers car and went thru the window) it was replaced with safety glass. Just had to vent and I am going to OSHA and see if they think this is a safe and healthy working enviroment?

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Jamis
Cleveland, US
Feb 07, 2011 3:14 am EST
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You said you were injured on the job what is keeping you from calling Osha if all these things are true.
If the conditions is that bad why have you stayed for seven years?

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The Salvation Army USA rude clerk!

My complaint is about the lady that runs the Salvation Army at 702 East Main street. Prattville Al.On one special day when I was down to my last few dollars, I decided to stop by and shop. The money I had happened to be several 2 dollar bills. This is legal tender and is accepted everywhere else. Everywhere except The Salvation Army
where the lady named Diane works. If it had not been for a man that offered to exchange 2 $5.00 bills, I would have had to put the merchandise back.
Another day I went up there, they had a sale. All the plastic you could get in a large bag for a dollar. I took a while and got several items. She, (Diane) stopped me before I even got up to the counter and had to inspect my bag to be sure I didn't put anything other than plastic. This was embarassing and I swore then, I'll never set foot in that store again. I have taken many car loads of donations not only for myself but other families to this store.. I have even bought thing that I later returned as donations but never again. Not as long as this person is working there.

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Sam1944
Duncansville, US
Feb 27, 2013 5:34 pm EST
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Oh one thing I forgot he said I "HIM" did not put that tag on so no refund The front desk summoned him to make the decision HE CLAIMED NO RESPONSIBILITY FOR THE STORES FAILURE TO MARK INCORRECTLY why even pay a manger for not doing what he is supposed to do make moral obligation decisions like correct a known wrong instead of saying NO RETURN POLICY terrible manager..

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Sam1944
Duncansville, US
Feb 27, 2013 5:26 pm EST
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I have rude complaint also but with the manager of that Altoona Pa. manager he is so rude and uncaring he should be fired I bought two pairs of pants clearly marked size 44 but when I got home one was mistakenly marked 44 they were printed as 4xx on a faded tag turned out to be 54 no good at all for me..I ask not for my money back just to swap to swap for the correct size. I said it was your THE STORES mistake not mine and wanted a swap all he said was NO RETURNS AND HAVE A GOOD DAY..well it went down hill from there..I to donate $1000 plus in clothing and other items as well as purchase a lot and never pass a bucket with out donating, He didn't give a crap about me or what I donated WHAT A NON MANAGER he should be fired.. THAT ALL STOPPED TODAY NEVER WILL I GIVE OR BUY ONE $ as long as they have #### like him working for them..I only hope salvation army see this and acts on it..

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lovestothriftshop
attleboro, US
Sep 29, 2011 1:03 am EDT
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the $2 bill thing is ludicrous, but the checking the bag thing (nothing meant by this to you as a person or your character) people steal from thrift stores ALL the time, they have to do things like this. Did she only do it to you or were they checking everyone? If you were singled out I'd go above her head.

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The Salvation Army USA wheres the kids toys?

i waited 2 hours today to pick up my package, needed the toys for my 3 children, was given a huge empty garbage bag with just 1 old book, colored in and ripped and old, was this a joke or the 3 new works that were there stealing everyones goodies for christmas? I asked where the gifts were and she told me there aint none! this needs to be known, Salvation Army usually gives 1 nice toy to each of us donated from toys for tots.

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BiG Money
, US
Dec 21, 2010 11:19 pm EST

Maybe she needs to tell her kids that there aint no Santa? Or maybe score a job and buy some? I guess she was waiting for Obama to give out more free stuff? WTF?

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The Salvation Army USA every thing

Our manager Carol is a horrible person! She is so horrible that one of our employees was hospitalized do to the stress she causes to her employees. Carol is always yelling at her employees at the top of her lungs. She is even rude to customers. Carol fired our assistant manager because Carol didnt like her, but no one else that works at store number 7 had a problem with her. Our assistant manager was the sweetest person to be around. Carol never even trained our assistant manager properly, she had regular employees to do it for her. Regular employees do not know how to do the things that managers or assistant managers know how to do. Our assistant manager told Carol that her employees are scared of her, but Carol didnt even care. Carol now goes around making fun of her. Carol treats all of her employees like animals in a cage. The assistant manager is trying to get her job back but the main office has her running in circles, if anyone reads this please help her, her number is [protected]. Carol has her employees work off the clock. We do it because we are scared to lose our jobs. Employees have even said that Carol stresses us out so much that when we come to work and she isnt here that we are relaxed and we get our jobs done, but when she is at work she causes a lot of stress and drama. Hate is a strong word but when it comes to Carol, the word hate is used a lot when asked how we feel about her. I personally have never hated someone as much as i do her. Carol is also getting perscription drugs without a perscription. When people of higher power comes to our store she is nice but as soon as they leave Carol is horrible, she screams so loud that people can hear her from the other side of the building. Carol looks at us like we are idiots. Carol seems to think that we do not do anything except for her, but in reality some of us go home with swollen legs and feet. Its so hard for us to work with her, she is a monster. Just the other day Carol left a big cart full of hangers and made the other employees put it up for her because she didnt want to do it. I believe that she does mean things to us because she knows we are scared and that she has higher power over us, she takes advantage of all of us. There has to be a stop to this. People in the main office are mean as well, they do not return phone calls, they are rude when they actually answer their phones, and they are not helpful. Please if someone does read this please help us. Our location is 888 north university drive pembroke pines fl 33024 and we are store number 7.

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Spidey Seven
, SG
Aug 01, 2011 3:38 pm EDT

If she is way out of line, Im sure the word would go the Management, and they have to look into it. Have you guys approached your higher command, the General Watever?!

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The Salvation Army USA rude clerk

I will never ever again step into this particular Salvation Army store in Greeley, Colorado.
There is a rude, cold, hostile worker who is about 5 feet tall, obese, mid-60 years old female clerk with an outdated beehive hairstyle- I think her name is Ginger, not too sure.
Ever since I moved here and visited this store for the past 8 months- this clerk always, and I mean always gave me a horrible attitude and would patronize me and impatiently write back replying my questions that I needed to know regarding to their policies, etc.
Today, I got an email from the Salvation Army reporting there is a 50% off sale on all furniture. I found out this store has a bad habit of never putting certain antique furniture on sale - it is always the most ugliest, dirtiest, smelliest or broken type of furniture on sale. When Ginger, let's say that's her name for now, wrote to me that red tag furniture are not for sale. It turns out there is a tiny little red plastic string. Does not look like a red tag to me - annoyed with misleading contradictory messages. The original ad should say "Some furniture are 50% off this weekend." Not say "ALL" -- then customers come in and then put a thread thin plastic string on a handle and state it's forbidden to go on sale.
When I returned to the cashier register, Ginger ignored me and let another customer behind me who didn't know that I was ahead of her, cut in front of me!
I was livid and asked her why she let the other customer cut in front of me. Ginger scoffed at me and ignored me by refusing to look me in the eye. I am Deaf and so I have to write on paper in order to communicate with non-signers. Angry now, I waved my hand in front of her face just few inches away and Ginger still ignored me! The customer asked what was going on and Ginger snidely remarked how I whined about she cut in front of me. The customer was aghast and apologized to me stating she really didn't know about it. I gestured it wasn't her fault, it was Ginger's. Ginger refused to look at me still.
Fed up with Ginger's abusive behavior, I abandoned all of the items I planned of buying and walked out of the store. I will boycott this store in Greeley forever because of that rude abusive clerk. She should be fired as she clearly hates her job, shows constant impatience, always looks tired and it's time to let her go.
On top of this, the workers here are so lazy. I emailed to the head quarter asking them why are they not reinforcing workers to properly stock clothes in the correct categories - the clothes are all mixed up and it waste so much of customer's time! It would also help to coordinate the colors for even faster browsing. To this date, they leave it all mixed up.
Do not bother showing up here at this messy store. Boycott it altogether.

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Abalone
, JP
Feb 06, 2011 8:37 am EST
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OH! such a swift burial!
'Run Local Locksmith' made it spicier!
What happened to them?

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The Salvation Army USA salvation army thrift store

The Salvation Army Thrift Store in Spring Hill, Hernando County, Florida has on display, for all to see, an example of what a charitable organization should NOT be. Lying, stealing, and taking the Lord's name in vain seem to be business as usual for the staff at the Salvation Army thrift store. There is discrimination against minority customers including the elderly, disabled, and people of color. The elderly and disabled are routinely run into with large carts. People of color are verbally abused. The disabled are told that they are in the way. However, the abuse is not limited to minorities, There is plenty for everyone. Thank you for providing us with this example. We will be happy to take note and do otherwise. And I Thank the Good Lord for that.

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The Salvation Army USA deaf discrimation

I informed that it was the salvation army from Elizabeth and Elizabeth from Elizabeth. I believe that Elizabeth told the truth story. I am both of Elizabeth and Tina's witness because Tina, who worked as volunteer at the salvation army, got black eye from Elizabeth; and she got nosebleed from Tina after Tina did hit Elizabeth's nose after Elizabeth knocked Tina's eye out. That was very real crazy brawl when they fought to each other over the note and pen for communication. Tina's mother, who worked as the salvation army position, refused to communicate with Elizabeth, who was her deafmute client, with the pen and note; and then Tina forced Elizabeth to hear what they talked without the pen and note, but Elizabeth did not wear her hearing aids. Elizabeth did ask them for note and pen four times; and then they refused to communicate her so well since she did not understand. Elizabeth did write, " why did not she get food with her food card?" Tina's mother did not answer her questions and told her without the note and pen when she did not understand what Tina's mother said. Elizabeth used ASL sign language to her until Tina jumped and cussed at Elizabeth in Tina's mother's office. Tina made Elizabeth so angry, yelled at her and attacked her sign language; and then Elizabeth did knock her out before Tina knocked her, too. 5 volunteers and employees broke them up; and then Tina stayed in her mother's office and Elizabeth was in another room. Elizabeth did calm down, but Tina kept talking. I took the pen and note to her and told them to communicate with her with the pen and note. Jeff, who is the supersivor of the salvation army, did communicate with Elizabeth understanding clearly with the note and pen and made decision to kick Tina and Elizabeth out of the salvation army center for foods forever. Jeff told her that he was very sorry what's happening that communcation was misunderstood; and he needed her faince to pick her foods. Jeff explained it to Tina's mother that he made so decision to kick Tina out because she treated Elizabeth like so bad. Jeff informed that her faince still keep picking elizabeth's foods and emergancy near the future when he is her help. Jeff wanted me to tell elizabeth that Salvation Army in Wheeling and Weirton should help her not wellsburg, wv. I know that Elizabeth did donate over $5, 000 after her mom's death to the salvation army in the past. Jeff begin to teach his employees and volunteers to respect the ADA law for deaf, blind and disabilites people. For example, wheelchair person needs help for bringing food or stuffs when the volunteer bring the box to one's car and respect the wheelchair person. I believe that Elizabeth and Tina can't sue being complaint to each other over the salvation army brawl. I am very sorry for both of Tina and Elizabeth getting kicked out by the salvation army. Do you agree that Elizabeth needs to take anger management class?

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the best girl
washington, DC, US
Nov 23, 2010 12:51 am EST

WOW!

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The Salvation Army USA charity? no, greedy church

When my mother died I had a houseful of older furniture in very good condition, or so I thought. Not wishing to endure the craziness of Craig's list or a yard sale, I called the Salvation Army to donate all of it to the needy. They sent two guys: one looked like he thought he was a Hollywood producer and the other I think just got out of jail. The 'Hollywood" one flounced and flitted thru the house and within 2 minutes said "oh, no no no, none of this will do, sorry. Have you got anything else? " ELSE? People are homeless and sleeping on sidewalks and you're turning down four bedroom sets and a whole livingrm/dining rm suite? I was livid. All they want is NEW stuff in Perfect condition so they can sell it at top prices in their "thrift" shops. You can do better at Target or Ikea - these people are PHONY and should not call themselves "non-profit"! I will never put a penny in their stupid buckets again.

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Mathildabee
Johnston, US
Mar 15, 2015 2:20 pm EDT

They don't give it to the needy they sell it in their stores. If not use able they crush it and snip it go Asia.

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Crazy Eddie
, US
Nov 17, 2014 11:50 pm EST

Yes Sheryl, thieves indeed. I don't know if the whole organization is like the ARC in Albany, NY. If they are they should all be prosecuted. The church part is laughable and the charity part is all a front so as not to have to pay taxes. The so called captains hire, fire and put people out on a whim. The so called counselors have no training whatsoever. One is not permitted the liberties needed to try and rebuild their life. They are held back for one reason, free labor. Yes they will feed, house and clothe you as long as you work for them 40 hours a week for no pay. Where does that leave one time to look for gainful employment in order to move on?

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sheryl neef
Saint Peters, US
Oct 23, 2014 5:58 pm EDT
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I worked for them for about Ten years and they were a bunch of thieves .If people know what they did with that Christmas money they would not give.

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Crazy Eddie
, US
Oct 23, 2014 5:32 pm EDT

The salvation army is a scam.

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exposephoninessman
Berea, US
Feb 27, 2014 2:18 am EST

The SA is "part church, " "part charity, " and "part business, " per an article in a Florida newspaper (that truthfully described them). One should add: "A BIG PART, business." Do you pay taxes? I do. Can you hide behind "non-profit" status? Most people can't, our dollars are taxed. The organization wants it all their way. I will not donate to them anymore.

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sweetandlony
Bronx, US
Dec 08, 2010 5:10 am EST

I agree. My donation of very good wood furniture and an expensive glass patio table set with chairs were refused. I was told Salvation Army does not take summer furniture in the winter. The wood china cabinet had aged scratches on it but in almost excellent condition. I really feel that they made a bad judgement call. However, it would be nice if when scheduling they would tell the donator the possibility that the furniture may not be accepted. After all I waited for 2 week for the pick up and now have to make other arrangements.

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pobarjenkins
Minneapolis, US
Nov 22, 2010 10:18 pm EST
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The condition of furniture can be relative, and sometimes they have higher standards for pieces they have too much of or pieces that take a large amount of space. Though it seems like you are not a very understanding person seeing how quickly you are to judge someoen based on appearance.

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The Salvation Army USA - deaf discrimination

In November 19, 2010, I went over the Salvation Army around 1130 am after I recieved the food card for thanksgiving. I walked into the Salvation Army; and then the employee took me into her office and asked me what utilites were and wanted my faince's ID and proof of his income because my application was not completed. I went back home to pick my faince'...

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The Salvation Army USA sexual harrassment

Garden street shelter- They will only feed the homeless families that live there lunch on Sunday if they attend Capt. Trish Poochigian's church service. The house manager sexually harrasses the female staff and whenever a complaint is made about him, Capt Trish sweeps it under the rug. His wife somehow got on the pay roll there. All she does is clock in and sit on her fat fanny making ugly faces. Garden street is run by incompetent buffoons on a power trip with 12th grade educations. They are fools and ###. I wonder if their bosses know.

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jose mar
Oakland, US
Jun 26, 2012 1:19 pm EDT

we are a family living at the shelter and we are being disrespected by Ed the resident manager, an ex con with 7 felonies ! he does not do anything all day but sleep. we have no light in our room and he wont botter to fix it. FOOD is expired and lots of families got sick. What can we do about it ?

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Shannon36535
Foley, US
Nov 09, 2010 11:09 pm EST

No one had the right to sexually harrass anyone.

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Shannon36535
Foley, US
Nov 09, 2010 5:36 pm EST

How sad. You know you can go above thier heads to

The Salvation Army National Headquarters
615 Slaters Lane
P.O. Box 269
Alexandria, VA 22313

or depending on which area of the county you are in

Central Territory

www.usc.salvationarmy.org

Eastern Territory

www.use.salvationarmy.org

Southern Territory

www.uss.salvationarmy.org

Western Territory

www.usw.salvationarmy.org

The Salvation Army USA In-depth Review

Overview:

The Salvation Army USA, found at salvationarmyusa.org, is a renowned organization with a clear mission and purpose. They have a rich history and a wide geographic reach, making a significant impact on the communities they serve.

Programs and Services:

The Salvation Army USA offers a diverse range of programs and services to address various needs. They provide emergency assistance, housing and homelessness services, substance abuse rehabilitation, youth programs, disaster relief, employment services, and veterans services.

Impact and Outreach:

The Salvation Army USA serves a large number of individuals annually, positively impacting their lives. They have numerous success stories and testimonials from those who have benefited from their programs. The organization also collaborates with various partners to enhance their outreach efforts.

Financial Transparency:

The funding sources of The Salvation Army USA are transparent, ensuring that donors know where their contributions go. The organization allocates funds efficiently, with a focus on minimizing administrative expenses and maximizing fundraising efficiency.

Volunteer and Donor Engagement:

The Salvation Army USA provides ample volunteer opportunities for individuals to contribute their time and skills. They also have donor programs and initiatives to encourage financial support. The organization values and recognizes the efforts of volunteers and donors.

Community Engagement:

The Salvation Army USA actively engages with the community through local events and initiatives. They form partnerships with local businesses and organizations to strengthen their impact. Additionally, the organization advocates for important causes and participates in policy efforts.

Sustainability and Environmental Initiatives:

The Salvation Army USA is committed to green practices and policies. They prioritize recycling and waste reduction efforts, as well as energy efficiency measures, to minimize their environmental footprint.

Accessibility and Inclusivity:

The Salvation Army USA ensures that their services are accessible to individuals with disabilities. They also prioritize language access and cultural sensitivity to cater to diverse communities.

Online Presence and Technology:

The organization's website offers a user-friendly experience, providing information and resources efficiently. They also have mobile apps and online tools to enhance accessibility. The Salvation Army USA actively engages with their audience through social media platforms.

Customer Support and Satisfaction:

The Salvation Army USA provides reliable contact information and is readily available to address inquiries. They strive for prompt response times and effective resolution of issues. The organization values feedback and handles complaints with care.

Ethical Practices:

The Salvation Army USA upholds a strong code of conduct and ethics policies. They are committed to anti-discrimination and equal opportunity practices. The organization prioritizes privacy and implements robust data protection measures.

Awards and Recognition:

The Salvation Army USA has received national and international accolades for their exceptional work. They hold certifications and accreditations that validate their commitment to excellence.

Areas for Improvement:

While The Salvation Army USA is a commendable organization, there are always areas for improvement. Identifying weaknesses or challenges and providing suggestions for enhancement can further strengthen their impact and effectiveness.

Conclusion:

The Salvation Army USA is a highly reputable organization that positively impacts communities through their wide range of programs and services. With their transparent financial practices, strong volunteer and donor engagement, and commitment to sustainability and inclusivity, they are a recommended choice for those looking to make a difference.

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The Salvation Army USA contacts

Phone number

+1 (800) 725-2769

Website

salvationarmyusa.org

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