The Reformation

I placed an order in Dec. 2020, but it was 'canceled' and I have not been refunded 2mo later. I contacted customer service many times w/out resolution Order WXXXXXXXXXX, placed 12/17 for $87 on Chase Visa. I reached out at the end of December via website contact form to see why it hadn't shipped yet. The email thread below follows the conversation, which left off with a promise of a refund that has gone beyond the max time and not showed up. Customer service rep also was lying or wrong about having sent an email about my canceled order or refunding it before I reached out, and was lying or wrong about my order supposedly 'shipping soon'. The company does not have a phone number to contact. *** (Reformation Customer Love) 3 Jan 2021, 20:45 to me Please type your reply above this line -## Hi Don't worry your order totally went through! We are currently seeing a high volume of orders, but our whole team is working hard to get your order out and in your hands ASAP. You will receive a shipping confirmation email with a tracking number once your new stuff is on its way! xx *** WGXXXX-XG2D *** 15 Jan 2021, 05:51 to Reformation Hello, I reached out 11 days ago about an order I placed a month ago now. It STILL hasn't shipped. This seems pretty wild even for a covid backupcan you please check on it? WXXXXXXXXXX Thanks, *** (Reformation Customer Love) 16 Jan 2021, 15:23 to me Please type your reply above this line -## Hi ***, Thanks so much for reaching out! I'm so sorry about that! It looks like your order did not go through our shipping system. I've gone ahead and passed along your order information to our bugs team to see if they can get this pushed through. Let me know if you have any other questions! Thank you. xx *** WGXXXX-XG2D *** 8 Feb 2021, 12:08 to Reformation Hello, I still have not received my order placed 12/17 and it is a month after I was told it would be shipping soon. *** (Reformation Customer Love) 8 Feb 2021, 15:47 to me Please type your reply above this line -## Hi ***, Thanks so much for reaching out! I'm so sorry for the confusion, it looks like we've refunded order WXXXXXXXXXX due to the items being out of stock on 1/21. We've also sent an email regarding the refund. Let us know if you have any other questions. Thank you! xx *** WGXXXX-XG2D *** 8 Feb 2021, 16:24 to Reformation I have no email about a refund or the items being out of stock. I have no refund posted or pending on my credit card. *** (Reformation Customer Love) 8 Feb 2021, 17:57 to me Please type your reply above this line -## Hi ***, Thanks so much for reaching out! I'm so sorry about that! The items from order WXXXXXXXXXX was out of stock. We can't apologize enough! I've gone ahead and submitted a manual refund request to our finance team to refund you for your order. Please allow up to 10 business days for the process to be completed. Let us know if we can help with anything else! xx