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The Kraft Heinz Company Complaints & Reviews

The Kraft Heinz Company / mayochup

Linda Kingsley Bukovac on Nov 10, 2018

I purchased your Mayochup. I am happy with the product but very upset that the flimsy plastic lid broke upon opening. It will not seal so I am stuck transferring it into a squeeze bottle to keep it fresh. I have never had this problem before and have never had such a thin plastic lid. I...

The Kraft Heinz Company / calumet baking powder

M. Bader on Nov 6, 2018

I purchased a 7 oz container of Calumet Double Action Baking Powder with an expiration date, on the bottom of the can, of 12-Jul-2019. The numbers that follow the date are: 93K08-37. I purchased this product at the beginning of October 2018. I opened the product for the first time on...

The Kraft Heinz Company / kool aid counterfeit

Marvel Mendez on Nov 6, 2018

I already made a complaint but I want to add that I am keeping samples of the product I believe is fake.If there is any way that I can get the product to you for testing please inform me.I believe that such counterfeit would only serve to destroy the fine reputation that you have worked so...

The Kraft Heinz Company / kraft stove top for pork

Rosemarie Cialini on Nov 4, 2018

Prepared product for diner and found 3" x 4" piece of paper found after product was prepared. I did take a picture of it if needed. Product had MIT 70110522 2/18 on the inside tab on box. Bar code is 0 43000 28591 Proff I'd Purchase STC-6 also took a picture if need. Luckily I found it...

The Kraft Heinz Company / good seasons italian dressing

Stacy L. in N.O. on Oct 30, 2018

This is not actually a complaint about Good Seasons, but a request that you consider making a gluten free option. The only thing I notice in the ingredients that contains gluten is the soy sauce. This could easily be remedied by using tamari instead and it would not affect the taste at...

The Kraft Heinz Company / macaroni and cheese

Joanna SKrzypinska on Oct 28, 2018

Good afternoon, I am writing to express my frustrations with a recent experience I had with macaroni and cheese dinner by Kraft. Yesterday 24/2018, I purchased 2 boxes of the product for my son. As soon as I opened the box I noticed something strange and it appeared to be POOP!!! I didn't...

The Kraft Heinz Company / kraft smooth peanut butter

Ryley.B on Oct 27, 2018

Hey lovely customer service person, I understand your job is a thankless one so im not going to try to make this difficult for you. Over the last 2 weeks I've been using the same peanut butter and I keep Finding shreds of plastic about 2 to 3 inches long Inside the peanut butter. ...

The Kraft Heinz Company / cherry kool-aid

Danielle Drury on Oct 23, 2018

I bought a few packs of the Cherry Kool-Aid. When I went to open the pack of Kool-Aid, it was empty. There was no powder in the pack. This is very frustrating as I had opened another pack and wanted to make a gallon of Kool-aid for my nieces and could not. I have never had this happen...

The Kraft Heinz Company / kraft minute tapioca 04 jan 2020 12:44 0804

Ginny Smith on Oct 21, 2018

Hello, I have made Kraft Tapioca for many years (during my 20's-50's but did not make for years after that). I have tried to make it 3 different times in the past year and every time I have made it it will not jell, but remains very loose and liquid like. I have made double recipes and have...

The Kraft Heinz Company / jello no bake strawberry cheesecake

Stephenrene on Oct 15, 2018

The bag for my crust mix was incomplete and open. Most of the crust was loose in the Box and a lot of it fell out through the bottom of the box. I tried to make the crust with what was left but it was too moist and did not cover the bottom of the pan. Eventually I gave up and had to make...

The Kraft Heinz Company / lunchables mini chicken tender pizza

Ethan22 on Oct 10, 2018

I ate this product about 30 mins later I start to fill dizzy next thing I know I'm vomiting up everything I put in my body I ask you look at this product hard cause as of now I had to take 2 days off from work and possibly go to the hospital please look at this I'm not asking for...

The Kraft Heinz Company / kraft caramels candy

LAURA1986 on Oct 9, 2018

I purchased two bags of Kraft Caramels candy bags from Walmart on 10/7/2018. I have opened the first bag and over half of the caramel pieces either are not wrapped or the wrapping is not on the whole piece of caramel. The information on the bag that might help you identify the shipment i...

The Kraft Heinz Company / shake and bake

pinball013 on Oct 8, 2018

I am very frustrated I had guests over for dinner. I Bought a box of shake and bake for pork chops and when I opened the box not only was there only 1 shake bag but the one that was in the box was defective. It was sealed so far from the bottom it left me about 1/2 a bag to work with. I was feeding a family of 5. Very frustrating. and embarrassing.

The Kraft Heinz Company / caramels

Tamika Mitchell on Oct 7, 2018

I found a caramel that was way smaller than the others in a bag I purchased. It was the very last one in the bag matter of fact. I also noticed it was wrapped sealed all the way. I didn't think anything of it because I figured that because it was smaller than the rest that could be a...

The Kraft Heinz Company / crystal light lemon ice tea

Leslie Allen on Oct 7, 2018

The machine that made this batch run malfunctioned in that it failed to properly seal the bottom of the ice tea packet. The ice tea was hard at the opposite end where you are supposed to open it. Please send me a refund. The batch numbers are as follows: 27 July 2020 DB0420 : 11 02 Thank...

The Kraft Heinz Company / hard salami

Timothy Gordy on Oct 5, 2018

I have been eating this my whole life. Why on earth did you guys ruin it and still haven't changed it beck? What happened to the skin on the outside? Why does it taste completely different? Are you ever going to bring back the old style? It is expensive and buying a couple times a year to...

The Kraft Heinz Company / crystal light

Ann Blucher on Oct 4, 2018

I have been drinking Crystal Light Decaf Lemon Tea for years. I buy the plastic containers with 6 packets in them. Last week I made one packet out of a new container and the tea was awful...I think it has peach flavor in it which I don't like. I tried another packet and the same thing. I...

The Kraft Heinz Company / philadelphia original cream cheese package not sealed

Grammy Poppins on Oct 4, 2018

10-3-18 I bought 16 packages of Philadelphia Original Cream Cheese. Only one was problematic, having a poor seal at one end and partially open on the other. The edges were not aligned properly and it was missing the crimp marks of the bar sealer from both edges. My other 15 packages did...

The Kraft Heinz Company / kraft mozzarella & cheddar twists packaging

FRii on Oct 2, 2018

We are loyal to the Kraft brand cheese sticks. They are the only kind we buy. We have 4 small kids who go to a nut-free school and find these cheese sticks to be a great go to for protein. Unfortunately, I cannot open them myself, and my kids for sure cannot open them. Disappointed. I...

The Kraft Heinz Company / kraft real mayo, 30 fl. oz.

Catherine Ross on Sep 30, 2018

First let me say we love your real mayo! I have been using it for over 30 years in family recipes. Recently I purchased a jar of the Real Mayo at Walmart in Clearfield, PA. The jar has an expiration date of Jan 31, 2019 with the code 05:32 CP03 and the bar code is 021000026326 The mayo ha...