The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

The Kraft Heinz Company Complaints & Reviews

The Kraft Heinz Company / vegemite

Dd
D Dee on Jun 20, 2018

I have eaten vegemite on and off for about 55 years... A taste australians have loved for generations. I had vegemite on toast yesterday and the vegemite tasted awful... Bitter... Bitter... Bitter... Like no vegemite I have tasted before... Google says there have been recent changes to...

The Kraft Heinz Company / pina colada jell-o

Be
Bellacanna on Jun 19, 2018

looking for the product listed on your website. Talking to a member of you "staff" that take calls is like talking to an elementary school child. How sad of you to not make a product and still have it listed on your website. The person I talked to had NO knowledge of the "season" it would...

Kraft / polly o string cheese

In
Inaminute83 on Jun 17, 2018

I purchased a pack of string cheese from bjs wholesale. When I opened the package I noticed that ALL of the individual cheese sticks were not perforated. A whole package of cheese sticks that needed to be cut apart with scissors. I love this product and ate them all they were delicious a...

The Kraft Heinz Company / kraft smooth peanut butter

Ma
Mary Lynne Hooey on Jun 16, 2018

Three generations of my family have enjoyed Kraft Smooth Peanut Butter. It is shocking to realize that Kraft has changed this premium peanut butter into a runny, inferior tasting product. We probably would have accepted a lesser amount in the jar. This drastic, poor decision to cheapen...

The Kraft Heinz Company / mccafe 100% compostable pods

Jo
JojoLady80 on Jun 11, 2018

I recently purchased a box at our local Foodland, I tried 4 pods, then gave up. Each tome I got an error message saying something about contents under pressure, very annoying, because I love this coffee. This also happened several times with the last box I purchased from Costco. I have my...

The Kraft Heinz Company / jell-o chocolate flavored sugar free fat free pudding

Jo
John Cassar on Jun 11, 2018

I purchased a box of JELL-O Chocolate Flavored Sugar Free Fat Free Pudding from Walmart at 4928 State Road 674, Wimauma, FL 33598 on June 9, 2018. The box was perfectly sealed, but when opening it the package inside containing the pudding was wide opened. This is the second box I purchased...

The Kraft Heinz Company / chicken parmesan

My
myad45rg on Jun 11, 2018

Bar code 25800 02398 product id panel ms03218f31 p-15703 2142 best by 22jan 2020 I have been a constant user of most of your smart ones product lines for several years and have never had a problem with any of them except the chicken parmesan. I found the breast meat was not chewable. I...

The Kraft Heinz Company / kraft macaroni and cheese

Ch
Chammond94 on Jun 10, 2018

My name is Christina and I have been a loyal kraft customer for years. I have purchased many of their products such as cheeses, salad dressings, etc. Yesterday I was making a box of Kraft Macaroni and Cheese when out of the box came a dead insect. I am very upset and disheartened that such...

The Kraft Heinz Company / knox original gelatin 32 env. 8 oz size

Ma
MaryZita Joseph on Jun 9, 2018

I bought two packages of Knox original gelatin 32 envelopes 8 oz size. The envelopes were cut too close to the edge and the gelatin started pouring out with the slightest movement. After I had powdered original gelatin powder all over my kitchen, I decided to call the number (El Paso, Tx...

The Kraft Heinz Company / kraft single slice cheese

Ch
Cheese Slices on Jun 7, 2018

I purchased a package of the single slice cheese, and everyone of them did not have an opening so I could open it. I had to get out a knife and cut open the wrapper every time I wanted to use a slice of cheese. Ridiculous that this would even pass your inspectors. If I had done my job like...

The Kraft Heinz Company / breakstone's smooth and creamy cottage cheese ref #81738288n

Li
Linda Vargo on Jun 6, 2018

I am writing to review a recent quality issue and associated unsatisfactory customer experience. On Saturday, May 19, while eating a 4 oz. Breakstone's smooth and creamy cottage cheese cup (with a metal spoon), a small, sharp, white, plastic chard (picture attached) ended up in my mouth...

The Kraft Heinz Company / kraft mac and cheese

Sa
Saracmn on Jun 5, 2018

I have been a consumer of craft Mac and cheese for many years. Today 6/5 I was pouring the regular size Mac and cheese into the boiling water when I can across a weird object! I gently picked it out of the water to find out it was a nice size piece of wood! This is very dangerous as my...

The Kraft Heinz Company / kraft french onion dip 8 oz

Do
Donna Roark on Jun 4, 2018

Consumer Complaint on a Retail product 6/4/2018 opened and served Kraft French Onion Dip. The dip had no flavor tasted like sour cream with the occasional piece of onion. Did stir the dip prior to eating really disappointed did not except this from a Kraft food product. I purposely spent more...

The Kraft Heinz Company / block cheese

Ni
Nicole74 on Jun 1, 2018

I went to melt me some cheese and when it got done I couldn't eat it, I couldn't even eat it or put it on my nachos bc of some much oil comes from the cheese all you are eating is oil!! I have pictures to show u. We are eating oil. When u melt the cheese the texture am the oil that come...

The Kraft Heinz Company / heinz ketchup

Ji
Jill Ellis on May 30, 2018

I recently bought several bottles of this ketchup and at first I thought it was me so I opened all of them and everyone that I had bought had spicy ketchup in them I have always counted on this brand to be good and never had a problem with it I've been eating this ketchup for over 50...

The Kraft Heinz Company / stove top stuffing

Ma
Mathiesen on May 28, 2018

I ran to HyVee today. I bought two boxes of Stove Top Turkey stuffing. I put my turkey in the toaster. I opened both bags of stuffing and they both looked odd. It looked liked cracker crumbs and not square pieces of stuffing. I use your stuffing a lot. I put it in the oven anyway. I hope...

The Kraft Heinz Company / jet-puffed marshmallows

Ma
Mainstreetgal on May 26, 2018

SEP This week I purchased a package of Jet-Puffed Marshmallows at Target from an end cap with a great display. Perfect I thought Memorial Weekend snack. Well much to my dismay the marshmallows were all stuck together. What a disappointment! I have been using your product for many, many...

The Kraft Heinz Company / individually single wrapped american cheese

Do
Don Fischer on May 24, 2018

Dear Sirs, I purchased a package of Kraft Singles American cheese, as I have done many times in the past. The individually wrapped pieces are in a plastic wrap that has NO means of opening them. Usually there is a "flap" or 1/3 piece of the plastic that folds over where you can unwrap...

The Kraft Heinz Company / mac & cheese microwave cup

Vc
Vclough on May 23, 2018

I purchased a bulk box at Sam's club for my son's lunch. I am down to the last 2 cups and found some black chunks in it. Not sure if it came from the cheese packet or the pasta. Some of them were hard chunks some were soft and squishy. My son loves the cups for lunch and has tried every...

The Kraft Heinz Company / picnic variety pack

Sh
Sheila Nott on May 23, 2018

We purchased the above 1 week before the May long weekend. Each condiment has a different expire date. The ketchup being the shortage time with only 4 weeks from date of purchase. This is unacceptable. We would expect the products to be good for the rest of year at least. Ketchup: expire...