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The Kraft Heinz Company Customer Care Service

The Kraft Heinz Company

Wells Fargo Shareowner Services, 1110 Centre Pointe Curve, Suite 101, MAC N9173-010
Mendota Heights
United States - 55120

Customer Support Phone Numbers

+1 855 598 5493(in the USA) 2 1
+1 651 450 4064(outside the USA or Canada) 1 0

The Kraft Heinz Company Complaints & Reviews

The Kraft Heinz Company / cracker barrel cheddar jack cheese sticks

Nancy Bradshaw on Jan 16, 2018
We recently bought a package of Cracker Barrel Cheddar Jack Cheese Sticks with freshness date of 2/10/2018. There is significant mold on several of the Cheese sticks even though they are still tightly sealed. We would appreciate replacement of the product. Also wondering if the Kraft...

The Kraft Heinz Company / strawberry creme jello

QueenNise on Jan 15, 2018
I am disappointed about this product being discontinued I use it quite frequently why would you do such a thing this is a disgrace. The product needs to be back in the store my customers look forward to a specific taste that I can no longer provide due to your negligence also you didn't...

The Kraft Heinz Company / smart ones meal not sealed

HB19 on Jan 15, 2018
Hi - opened the sealed box of Smart Ones homestyle turkey breast with stuffing, and while the box was sealed the meal inside was not on one side. Thought this was odd and poor quality control. Ending up buying lunch and it was more than $8! Product identification panel = 35447194 04050030711200 MS30617F31 P-15703 2207 best by Oct 2019 Please advise.

The Kraft Heinz Company / kraft mac and cheese

Samanthaa12 on Jan 9, 2018
I began cooking some delicious macoroni. It had about two minutes left... With the kitchen light on, I stirred my macoroni. As I stirred my macoroni, I looked in and noticed maggots floating at the top of the water. So I threw that out, and got another box, as I poured in the second box, I...

The Kraft Heinz Company / pizza with pepperoni lunchable

Leah Bingham on Jan 9, 2018
I bought a pizza lunchable at Walmart and one of the pizza crusts look as if there had been a bite taken out of it I took a picture before I threw it away. I don't know if it's actually a bite taken or if it had been ripped or it was just packaged that way I really don't know but I'm case...

The Kraft Heinz Company / pepperoni pizza lunchables

Madera_ on Jan 6, 2018
I have been a long time buyer of this product, and today I was shocked when I purchased two (one for my girlfriend and I've for myself) and the pepperoni was approximately half the thickness of the pepperoni in previous lunchables. Although these lunchables are hear a snack for an adult...

The Kraft Heinz Company / jell-o pudding snacks

KCSig on Jan 2, 2018
My daughter found a roundish rubbery object at the bottom of her pudding cup--it is the color of the chocolate pudding, but has the texture of a cooked mushroom. I hope that this is just a byproduct of the production process, but I worry that it might be some kind of mold. I tried to...

The Kraft Heinz Company / turkey and cheese lunchable

Richard James S on Jan 2, 2018
My name is Richard Slate Email:PROfit3554@gmail.com and I bought a lunchable at work from the vending machine and the turkey was molded and black as you can see in the picture's... I seriously can't believe this .This is disgusting !!! They were just put in the machine today and I didnt...

The Kraft Heinz Company / cracker barrel sharp white cheddar macaroni and cheese dinner

glstws on Dec 30, 2017
I purchased this item at the local Giant Eagle store for dinner tonight. Thought we would try it out. That was a big mistake. This is the worst tasting Mac and Cheese we have ever ate. Actually we threw most of it away it was that bad. Tasted like cardboard. This does not even come close...

The Kraft Heinz Company / kraft mac n cheese microwavable cups

Baq272 on Dec 30, 2017
I filled the cup to the fill lined gently stirred and placed in my microwave for 3.5 minutes as I do every day for my toddler it's her favorite . After about 1.5 mins there was smoke and flames rolling from my microwave. The kraft cup was on fire and it ruined my new microwave . I stopped...

The Kraft Heinz Company / kraft singles cheese slices

Bargainista on Dec 29, 2017
have been a loyal customer of Kraft Foods and have been purchasing your food items for well over 30 years. One item in particular is Kraft Sliced Singles Cheese, and I usually purchase the 24 pack. In all the decades I have been using Kraft Singles, I have never had problems removing the...

The Kraft Heinz Company / 6 oz orange jell-o

Stephanie9 on Dec 27, 2017
I purchased a box of Jell-O and made it per instructions. Then I placed in refrigerator overnight but it didn't set-up. I purchased a second box of Jell-O and again placed in refrigerator overnight. It also never set-up. The second time I used half the amount of water but it...

Kraft Foods / jello snack pack vanilla pudding

Elizabeth Focht on Dec 24, 2017
On 12/24/17 I opened a vanilla pudding snack pack cup that had an expiration date of March 1, 2018 and found a circle of what appeared to be black mold on the underside of the lid. I took some pictures and then checked out the other remaining pudding, which was not affected. The previou...

Kraft Foods / microwave mac and cheese

Dan 27 on Dec 24, 2017
Followed directions and added water to line put in the microwave for 3 minutes and with 30 seconds left the container burned away and filled the entire house with smoke. Made 3 of these in the same night and the first and last came out normal. It was the second one that burned. We know the...

Kraft Foods / kraft macaroni and cheese

sherbabe on Dec 23, 2017
Purchased several boxes of this product. Last night 12/21 I went to make one and the cheese packette had litterally brown cheese in it. I opened another one from the same lot and it was fine. I dumped the first, not sure why the cheese was not the usual yellow color. Just bringing this to...

Kraft Foods / shake n bake

Stephanie Leaper on Dec 20, 2017
I got a Shake n Bake original chicken product and it says that there are 2 seasoning pouches in the box I had just opened the box and there was only 1 in there I had 15 drumsticks to feed a family of 5 with 1 seasoning packet nope it didn't workout. When you buy something you expect the...

Kraft Foods / maxwell house coffee

KingLeo on Dec 19, 2017
42.5 Oz original roast medium. Bar code- 043000029879. Codes on bottom of package - 24 OCT 2018 J5 1106 I love coffee. I must have it everyday. I usually get the Maxwell 1.75x k cups. But instead was at Costco and decided just to grab this one. My product tastes and smells burnt once brewed. It...

Kraft Foods / star wars macaroni & cheese

Heather Rhea on Dec 11, 2017
Just made some of the storm trooper mac n cheese and the noodles tasted terrible. I eat a lot of mac n cheese and never have I had it taste so awful. It's not even edible. It definitely wasn't the cheese sauce but the noodles. I bought this product from the walmart super center in...

Kraft Foods / kraft macaroni & cheese

Tinatate010214 on Dec 11, 2017
We cooked mac & cheese for supper this evening. When going to get a second helping, I noticed "something" sticking up in my Mac & cheese. Upon inspection, I pulled out a piece of plastic that is used to secure tags on clothing at stores. I have pictures of the plastic piece and a picture...

Kraft Foods / singles bold sriracha cheese slice

Grace Cahoon on Dec 11, 2017
I just wanted to say that my family and I Absolutely LOVE Kraft products. On any given day you can find miracle whip, cheese slices, both crunchy and creamy peanut butter, kraft Dinner along with other products in our fridge and cupboards. However we have recently purchased your Singles Bold...

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