Register Sign in
FILE A COMPLAINT
Food Kraft Heinz
Kraft Heinz Logo

Kraft Heinz

723 Complaints
File a complaint

Having problems with Kraft Heinz?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Kraft Heinz Customer Service Contacts

+1 800 543 5335 (United States)
801 Waukegan Road
Glenview, Illinois
United States - 60025

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kraft Heinz Customer Service. Initial Kraft Heinz complaints should be directed to their team directly. You can find contact details for Kraft Heinz above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Kraft Heinz. Discuss the issues you have had with Kraft Heinz and work with their customer service team to find a resolution.

Complaints & Reviews

Kraft Heinz — Suspicious email

Hello good day. Im jeff. Actually i dont have any complain on this company. I just want to ask and verify thrse photo that i will send are legit or fake. Im really serious in finding a job but i dont know if this is legit or fake. Hopefully you can clarify this to me. Please help me. Thank you
Ps. Please send an email of any feedback about this issue.
[protected]@gmail.com

Suspicious email
Suspicious email
Suspicious email

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Kraft Heinz — Kraft Jet-Puffed Marshmallow 24oz bag

    On 1/3/2021 I went to Walmart and bought a bag of Marshmallows for our family annual backyard roasting crafts.. it was postponed so When I look at them today they are wet looking sticky and yellowish the date says 21 October 2020 KE 18:20 3 B so they were out dated!! My name is Samantha Buckner and my address is - 1920 W Tarrant Rd Apt31B, Grand Prairie TX 75050 I bought the product from Walmart 2650 State Hwy 161 Grand Prairie, Texas

    Kraft Jet-Puffed Marshmallow 24oz bag
    Kraft Jet-Puffed Marshmallow 24oz bag
    Kraft Jet-Puffed Marshmallow 24oz bag
    Kraft Jet-Puffed Marshmallow 24oz bag

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Kraft Heinz — Foreign substance found in Cream of Mushroom soup.

      I am writing this on behalf of my elderly mother. Soup was bought at Sainsbury, Pocklington. While eating the soup from a mug, she came upon some "organic" substance that she says tasted like chicken. I looked at the substance and could not identify what it might be. My mother did not become ill after consuming a part of the above. She ate the soup 2 days ago. We have the tin and unknown contents kept in the fridge.

      My name is John Marshall. My mother's name is Marjorie Marshall.

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Kraft Heinz — Heinz beans in a rich tomato sauce

        19/12/2020
        I opened a multipack of 4 x 415g cans of Heinz baked beans and noticed a small dent to the top edge of the can and a small juice stain on the lid (see photo1)
        I removed the lid and the contents looked fine until I poured them into a saucepan when a large 'mass' came out of the bottom of the can. (see photos 2 & 3) It was pink on one side and mottled with dark grey on the other side.
        I have no idea what it was but I have never seen anything like it before.
        We have used these product for years without any problem but this did upset my wife and put us off for the future.
        The multi pack was purchased from our local Asda supermarket.
        Contact details:
        e-mail: [protected]@hotmail.co.uk
        Tel: [protected]

        Heinz beans in a rich tomato sauce
        Heinz beans in a rich tomato sauce
        Heinz beans in a rich tomato sauce

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Kraft Heinz — Phila Cream Cheese

          I recently purchased two double packs of cream cheese. Upon opening the first package of the double pack i noticed that the texture was as if i had left it out and it got mushey almost like the whipped version which i dont like. the same thing happened with the second pack, also, it was almost grainy instead of smooth. Did you change your formula, if so, i will be looking for a replacement.

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            Kraft Heinz — Philadelphia cream cheese

            Opened a new package this morning and there is what appears to be mold on the product. This is disgusting and very unappetizing.
            As the picture shows, the date on the package is 02 FEB 21. The package was not previously opened, and the seal seemed to be intact.
            We threw the product away as I could not tell how contaminated the rest of the block was.
            I am hoping that this does not become a common occurrence or I may need to find a different brand of cream cheese.
            Very disappointing, I always reach for the Philly.
            I would like a refund for my purchase, as I bought this product in good faith intending to use at our home.

            Philadelphia cream cheese

            Read full review →Hide full review
            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Kraft Heinz — Peanut butter

              I opened jar and the foil covering peanut butter did not stretch to all areas. It looks like something from factory and not tampered. Still was not complete seal, had to throw away

              Peanut butter
              Peanut butter

              Read full review →Hide full review
              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Kraft Heinz — Mac n cheese

                I went to cook the Kraft Mac n cheese for dinner, I put it in the water, I thought I was crazy, but there was what looked to be like dead maggots. There was a lot of them. I got this box of Mac n cheese this year in 2020 and I looked and people say the shelf life is good after a few years. The box was sealed, so I'm just grossed out. I also saw somebody else say there was maggots in their Mac n cheese this month in 2020 as well. Weird!

                Mac n cheese
                Mac n cheese

                Read full review →Hide full review
                Comment Guidelines

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Kraft Heinz — Smart ones homestyle turkey breast with stuffing

                  Picture on the box is not what is inside. It shows separate turkey, stuffing & vegetables.
                  Inside, everything is stirred up together.
                  There's too much black pepper.
                  Salt & pepper are the most commonly available seasonings, so we can always add more. Too much and the food is ruined .
                  Please switch the serving dish from plastic to paper.
                  Thank-you.

                  Read full review →Hide full review
                  Comment Guidelines

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    Kraft Heinz — Dinner original

                    September 23, 2020
                    Kraft dinner was always a staple in our home when we didn't have time for a full cooked dinner. I have noticed over the past few months that every time I cook the noodles they go soggy and sticky. I've tried to not cook them as much as is in the instructions, but they still are not up to par. I just cooked some today for lunch, and there was so much starch when I drained the noodles, I had to bathe them in water to get it all off. This product was never like this before; have you changed something? I bought 6 packages in my last grocery order, and now wish I had purchased a competitor's product. I don't have my receipt anymore, so a refund is likely out of the question, but felt I had to advise.
                    Susan Rawlins

                    Read full review →Hide full review
                    Comment Guidelines

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      Sep 08, 2020

                      Kraft Heinz — Maxwell house french vanilla instant decaf coffee

                      For years for breakfast I have eaten peanut butter toast and a cup of maxwell house coffee. For several week...

                      Read full review →

                      Kraft Heinz — Miracle whip

                      Hello
                      I just opened an 890ml jar of miracle whip with an exp date October 21 2020 upc# [protected]
                      Bought from No Frills Port Dover on a couple weeks ago .
                      When we opened it it was not spreadable as we have become used to over the years, was very much a liquid, not spreadable.
                      Have you changed the recipe?
                      Not happy in Port Dover.
                      Sorry we didn't keep receipt, would appreciate a full refund, around $5.00 please.
                      Merritt Walker
                      3-418 Nelson Street West
                      Port Dover on
                      N0A 1 N4
                      [protected]

                      Miracle whip
                      Miracle whip
                      Miracle whip
                      Miracle whip

                      Read full review →Hide full review
                      Comment Guidelines

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        Kraft Heinz — Kool-aid jammers

                        I was having my provider help me with my groceries to come to find that one of the pouches was empty. I'm on a fixed budget and dont like getting less than what I pay for. I'm a loyal customer since I can remember. How can we fix this?

                        Kool-aid jammers
                        Kool-aid jammers

                        Read full review →Hide full review
                        Comment Guidelines

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          Kraft Heinz — Kraft dinner

                          being a kraft dinner eater most of my adult life it has been like a treat to look forward to, but have you changed something in the recipe because the last few times i have ate it, it has tasted different thinking it was just me let it go but had some again with my wife and we both agree to be quite blunt it tastes horrid . I'm sorry but to let you know it will be the last KD in our cupboard and apparently we have family members and friends that feel the same.Sometimes things are best left alone change is not always for the better!!

                          Read full review →Hide full review
                          Comment Guidelines

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            Kraft Heinz — Minute tapioca

                            I can't find a box of Minute Tapioca anywhere. Did you stop making it? I even tried Amazon and they are out and "don't know when or if they will have it in stock" Safeway is out, Walmart is out and so are the independant stores.

                            I live in Longview, WA. Please tell me where I can find my favorite tapioca. I have used Minute tapioca for over 50 years!
                            Thank you for your help.

                            Nancy Arnett
                            June 16, 2020

                            Read full review →Hide full review
                            Comment Guidelines

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              Kraft Heinz — Jet puffed marshmallows

                              ups code no00699 00327 exp. date 9/16/20
                              mfg no [protected]

                              Bought 2 bags, 24 oz each a week ago. They are very sticky, I one cmes out is not whole or stuck to another. I can shake the open bag upside down and
                              nothing will fall out. I thought you made the best marshmallows until now.

                              I have marsmallows, at a picnic, sitin the sun not get all sticky. were
                              they dusted.

                              Read full review →Hide full review
                              Comment Guidelines

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                Apr 16, 2020

                                Kraft Heinz — No customer support - Wyler Mrs. Grass

                                I attempted to provide feedback/request support via the Heinz Customer Help.com portal. I filled out the...

                                Read full review →

                                Kraft Heinz — Main Street Kitchen

                                Purchased two Main Street Kitchen frozen entrees. Tried to eat one of them today for lunch. It's the Creamy Chicken Rigatoni. It was quite possibly one of the worst things I've ever tried to eat. After 3-4 small bites, I threw it away. Chicken pieces were gray, broccoli was almost all stems and the pasta and sauce had almost no flavor. It was truly awful. I don't look forward to trying the second one that I bought.

                                Read full review →Hide full review
                                Comment Guidelines

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  Kraft Heinz — Breakstone's, cottage doubles

                                  I have really enjoyed the cottage doubles especially to bring to work. Unfortunately the amount of fruit in it is very sparse. It seems to be getting less and less with each purchase. The joy is gone. Please fill up the little side cup to the top. Do not be so cheap. I'll be waiting for the improvement. I have been purchasing these since I first found them and would like to enjoy them again.

                                  Read full review →Hide full review
                                  Comment Guidelines

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    Kraft Heinz — Stove top stuffing mix

                                    I have purchased both the chicken and the turkey Stove Top stuffing mix. Not having used it for awhile, I again prepared a box of the turkey stuffing. We really like it, with one exception:
                                    One ingredient NEVER is tender - it may be dried celery, but I am unsure.
                                    We have to pick it out of the prepared stuffing, as it is inedible! It could be misidentified as a piece of tough green grass!
                                    Can you PLEASE discontinue using it - we would be happy with the mix without having to discard this every time we have the stuffing!!

                                    Read full review →Hide full review
                                    Comment Guidelines

                                    Add your opinion

                                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                      IN THE NEWS

                                      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                      A consumer site aimed at exposing unethical companies and business practices.
                                      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                      You'll definitely get some directions on how customer service can best solve your problem.
                                      Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.