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Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
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Kraft Heinz complaints 926

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K
1:29 pm EDT
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Kraft Heinz Gluten free macaroni

Monday August 29th 2022 @12 30 PM. Upon opening the box of macaroni and pouring it in the pot of boiling water I noticed 5 dead bugs floating at the top of the water dont know if they are ants or little roaches. Ive been buying Macaroni at ACME Edgewater NJ for 12 years and i have never seen any bugs in it and I must assume this happened at your warehouse.

Desired outcome: Well my wife threw up and I dont think she will ever eat macaroni again. Refund will suffice.

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3:03 pm EDT
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Kraft Heinz Miracle Whip

Product Safety Seal Very Difficult To Remove.

I believe your packaging personnel should be able to come up with a safety seal on the Miracle Whip jar that is easy to remove and comes off all in one piece. For the past several years, it’s been impossible to remove the safety seal easily and in one piece. Invariably, I have to struggle to remove it and I wind up having to use my bear fingers to tear multiple pieces of the jar rim. This is unsanitary and unsafe. I don’t think I should have to wear sanitary gloves and struggle with this process just to open my jar of Miracle Whip.

By the way, I tried to use the Customer Feedback page on the Kraft=Heinz website, but it is virtually impossible to use.

Desired outcome: Come up with a new, easier to use Product Safety Seal

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9:50 pm EDT

Kraft Heinz Velveeta shells and cheese

I purchased a 3pk. Of Velveeta and Shells at Wal-Mart, when I cooked the shells, they fell apart. It looked like someone chewed it up before me ! The numbers on the box are [protected], expiration date is 18:JAN2023

Desired outcome: I would like an apology and a refund. I am on Social security and don't get enough money, I don't know what I'm going to do for the next 7 days. I have no food and no funds to get. any

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4:44 pm EDT
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Kraft Heinz Claussen 24 oz dill pickle spears

I have always loved these pickles. Claussen pickles make the best Tarter sauce for fish, however, on 8/21/2022 I bought a jar, 24 oz., at Stater Bros. in Laguna Woods, Ca. They were so salty I spit out the first bite. My husband also said they were too salty. This is the first time this has happened with my favorite pickles. How can one de-salt them?

They should be used by 11/5/22 and another identifier is 55cw

Carol Leiter

Desired outcome: Just replace my jar.

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2:51 pm EDT

Kraft Heinz Zero Sugar Cool Whip

Because I'm diabetic, diet controlled, I used Sugar Free Cool Whip, and found it to taste every bit as good as the regular, and it lasted well in the refrigerator. I loved it. When that was no longer available, I chose Zero Sugar Cool whip. The taste is fine, but it does not last long in the refrigerator. It must be used within days or it separates. It says not to stir, but you lose a lot of product to throw it down the sink. With the price of Cool Whip, and all other foods, I can't afford to throw it away. I am a widow, living on social security. I wish you would bring the Sugar Free Cool Whip back. It did not separate and get all soupy.

Thank you.

Desired outcome: I'd appreciate a response.

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3:20 pm EDT
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Kraft Heinz Deluxe Macaroni & Cheese

I purchased a Kraft Deluxe Original Cheddar Macaroni and Cheese Dinner, 3ct on Walmart.com June 20, 2022.

I've cooked 2 boxes so far, and both have looked like the attached photos. It's like eating mush! The odd thing is the pasta looks normal in the box, uncooked. But once it hits boiling water, the pasta breaks up into pieces. I've never had this happen before. Bad manufacturing lot?

Desired outcome: Refund / replacement product

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2:56 pm EDT

Kraft Heinz Heinz ketchup 3 pack

I am contacting you as a lifelong customer since I was a child. I have recently joined BJ’s warehouse club and was interested in buying the three pack ketchup. I was greatly disturbed to see how they were attached to one another by that plastic holder. What you are using to hold the ketchup bottles together is a dangerous hazard too many animals especially ducks and geese when found in ponds, rivers and lakes. They get their necks caught and can strangle themselves. I’m sure you can find a more environmentally friendly way to hold these bottles together. I cannot buy them as they are currently packaged. Please respond…

Desired outcome: An email to address my concerns and a change in packaging the three pack of ketchup.

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10:39 pm EDT
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Kraft Heinz Taco Bell Crunchy Taco Dinner Kit

[protected] 3

Taco Bell Crunchy Taco Dinner Kit.

05 Dec 2022 xp5 3 10: 29

Crunchy taco shells broken and crumbly. They previously put a spacer (paper/cardboard) to help hold the end shells open. They are no longer include this, and now nothing is keeping them from getting crushed. This is the second box I've had like this.

Purchased at Walmart, June 2022

Desired outcome: Would like them to consider put the spacer back in with the shell package to keep the shells from crumbling. Never Never, had more than 1 shell broke in the previous packaging.

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6:46 pm EDT

Kraft Heinz Lunchables

We bought at our local Smiths Grocery (Kroger Co.) a Lunchables packaged meal. It was missing the correct number of food items advertised as inside. We called Kraft Foods who is the parent company that makes Lunchables and explained this issue. The “Customer Service” person we talked to at Kraft Foods Company stated that he clearly understood the issue of shortage and that the Kraft Company was experiencing a shortage of food supplies that go into Lunchables Meals and knowingly were told to send them to grocery stores, short of correct amount on food inside. He offered NO compensation to us as the consumers buying these meals to eat and trusting the Kraft Brand.

PLEASE DO SOMETHING ABOUT KRAFT’s Lack of response to a consumer product! They should be held responsible!

Most Sincerely,

Dr. Brian B. Kerfoot

5915 S. 620 E. #1

Murray, Utah, 84107

Phone -[protected]

Desired outcome: Refund

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4:53 pm EDT

Kraft Heinz Oscar mayer angus bun length franks upc.[protected]

Purchased 6 packges of the franks for my daughters 3 year old party and the franks were green inside the package.Is there something that can be done? What can be done on this situation for me to get my money back or a replacement of the Franks? would like a reply.

Desired outcome: just what do you people want from me the GREEN HOT DOGS? Had a bad time with this birthday and need a replacement to some type of reimbursement. Address STEVE HONEYCOMB 6295 S.DESERT PEAK DR. Tucson,Az 85706

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5:43 pm EDT
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Kraft Heinz Philadelphia Honey Pecan Cream Cheese

On July 7, 2022 at 4:30 pm I found foreign material found in the cream cheese. It appears to be a pecan shell. No damage was done to myself.

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12:10 am EDT

Kraft Heinz Cream cheese

I bought a new package of cream cheese from Festival Foods in Green Bay, WI on July 3rd and opened it today July 5th and it had large chunks of brown stuff in it. It’s not green so I’m unsure of what the substance is? I’ve always bought Philadelphia brand because of quality but with the price at $4 a block now and the brown substance is extremely disappointing. Expiration for it was 07/11/22. Bar code is [protected] and lot number maybe B3 13:35

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M
8:09 am EDT

Kraft Heinz Kraft Natural Shredded Cheese

Purchased 3 bags of Kraft Cheddar shredded cheese and 2 days later, opened it to spread on my dinner when I noticed a "clump" on the bottom of the bag. I figured it was just cheese stuck together and when I crumbled it to break it apart, it was a clump of mold.

UPC Code: [protected]

Manufacturing Code: XCF 86

Best Before Date: !0 Aug 2022

Mark Sireno

email: [protected]@bbtel.com

[protected]

Desired outcome: refund for the 3 moldy bags purchased

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3:43 pm EDT
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Kraft Heinz Sure jell

I recently purchased 7 boxes of sure jell and when I went to open them up, three of the seven had perforated pouches inside the boxes and the pectin was all over. I managed to save the pectin in the third box but I was disappointed as I had to drive ten miles back to the store to purchase more sure jell. Not very happy about this, have been using this product for years with no problems.

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R
8:33 pm EDT

Kraft Heinz Lunchables

Please could you inform the service distribution and assembly line of people that lunchables had a weird tasting meat and it could be just me, so I didn't consume it but I just wanted everyone to fix the prosynthesicism of accidental rat meat of in a lunchables somebody would not want to not know if they could not have a choice to consume something they thought they would not want after potential noticing or sensing or visually insighting the difference if valid.

Always should be valid to voice a concerning experience and I ate a cookie then kept the pack at a half. Southernish California basin bought today, turkey and american cheese single package.

Is here where we say what I am trying to politely say?

Desired outcome: Should it be thrown away? I do not want to be overdramatic.

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11:08 am EDT

Kraft Heinz Slow roasted turkey breast ms05622f p-[protected] [protected]

I have always purchased these meals and have never opened one and found what I found 6/15/2022. There was one (1) piece of turkey in this meal. If you do not make this right, I will never purchase another Smart Ones product of Kraft product for that mater again. It is a disgrace how low the United States businesses have sunk and the horrible products they now produce.

Gale Ann Osborne

806 Yuma Avenue

Ames, IA 50014

[protected]

[protected]@aol.com

Desired outcome: At a minimum I want my money back for this meal!!!!!!

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5:08 am EDT

Kraft Heinz Velveeta shells & cheese original, 12 oz. upc [protected] 0

Hello,

I'm contacting you because I'm dissatisfied with the Kraft product. I've purchased this in the past many times, and it was always very good.

However, I just purchased 6 boxes at Walmart. I made the first box and the shell macaroni fell apart into pieces after only cooking it for 7 minutes. I've never had that happen. It looked like mush.

Today I thought I would try a box again because maybe it was just that box that had a problem. It happened again.

I don't know if you changed how the shell macaroni is made or its something else, but I would like a refund please.

Linda Shook

302 Barber Ave.

Holcomb, KS. [protected]

Ph: [protected]

Email: [protected]@att.net

Desired outcome: Refund of 6 boxes of Velveeta Shells & Cheese Original

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4:42 am EDT

Kraft Heinz Taco Bell Crunchy & Soft Taco Dinner Kit

I purchased one box of the Taco Bell Crunchy and soft dinner kit from Walmart on 6/9/2022. When I opened the box on 6/10/2022 it was mold on the soft tacos and all broken hard shells. I definitely did not expect mild because the expiration date is 11/6/2022. It also had a funny smell.I never had an experience like this before with this product. I purchased the item from my neighborhood Walmart located at 7001 Concourse Parkway Douglasville, Ga 30135.

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5:46 pm EDT

Kraft Heinz Kraft chunky blue cheese dressing

I purchased a bottle of this dressing and cannot get it out of the bottle!

The chunks of blue cheese get stuck. I tried to twist it open but could not.

What a waste!

I think the opening should be more open for this product, no good to me I have to throw it away.

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7:10 pm EDT

Kraft Heinz shakeNbake

the last 2 packages of shake & back ranch & herd had the bag sealed in the middle, making them hard to use.

love the product, not happy with the bags.

John Sweeney

[protected]

purchased at Walmart Monett Mo. 65708

UPC [protected]

best before 12 mar 2024 21:06

mfg code db02

price $3.50

Desired outcome: I would like coupons to replace the boxes, as it was not the outcome I expected...thank you

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Overview of Kraft Heinz complaint handling

Kraft Heinz reviews first appeared on Complaints Board on Jun 18, 2008. The latest review Heinz hp sauce in Canada was posted on Apr 22, 2024. The latest complaint vomiting was resolved on Jan 06, 2014. Kraft Heinz has an average consumer rating of 1 stars from 927 reviews. Kraft Heinz has resolved 23 complaints.
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  1. Kraft Heinz contacts

  2. Kraft Heinz phone numbers
    +1 (800) 543-5335
    +1 (800) 543-5335
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number Click up if you have UNsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number
    United States
    +1 (800) 567-5723
    +1 (800) 567-5723
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number Click up if you have UNsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number
    Canada
  3. Kraft Heinz emails
  4. Kraft Heinz address
    801 Waukegan Road, Glenview, Illinois, 60025, United States
  5. Kraft Heinz social media
Kraft Heinz Category
Kraft Heinz is related to the Food Production category.

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