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1.6 114 Complaints
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Nestle Complaints 114

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F
11:04 am EDT

Nestle Nan Pelargon 1 / foams and devides milk from water

I purchased Nan Pelargon 1 at Shoprite Standford Square yesterday afternoon on the 23/10/2023 for my premature daughter she's a week old.

The Best Before date of the formula is

31/08/2024.

I paid R109. 99 for the 400g.

The milk when made devides the water which lay at the bottom and milk lays ontop. I've taken pictures that I will attach as well.

After drinking the milk she vomits it up again.

Desired outcome: I'd appreciate a response and get a refund please.

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2:34 pm EDT

Nestle Creamed chipped beef

I have been eating Stouffer’s products for years and years. I have my favorites and they are the Mac and Cheese and the Creamed Chipped Beef. I am all for packaging improvements and the new packaging for the Chipped Beef is finally easy to use. However, in the new packaging it appears that there is less quantity of the product. Where I used to use three pieces of toast to accommodate the amount now it is only enough for two pieces of toast. What I am asking is has Nestle reduced the price of the item. I also know it’s the retailers that control the final price but has the wholesale price to the retailer been reduced? I hope so. Paying same or more is not right, if that is the case. Can you enlighten us to the current situation?

Thank you,

Longtime customer

Desired outcome: Truth

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9:14 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Nestle Nestle drumstick variety pack

We purchased your Variety Pack of Nestle Drumstick, a pack of 8 for a whopping $9.75 at our Publix grocery store yesterday 7/19/2023 @5:17 pm. When we opened them up there were only 7 drumsticks in the box and it says it is a mix of 8. Not sure how this happens but at the price they cost someone needs to fix this issue.

We Love these drumsticks and hated to see this as one person was left out.

Desired outcome: Coupon for another pack of 8 drumsticks.

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Is Nestle Legit?

Nestle earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Nestle to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, Nestle is known for their high standards and safety. If you're thinking about dealing with Nestle, it's wise to check how they handle complaints.

We found clear and detailed contact information for Nestle. The company provides a physical address, 36 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nestle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nestle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Nestle.com you are considering visiting, which is associated with Nestle, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Nestle as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Nestle have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Nestle website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Nestle has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 114 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Nestle protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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12:20 pm EDT
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Nestle Toll house morsels

Purchsed the Original recipe Toll House Chocolate chips to make for friends and family. Baked 3 dozen and was looking at the packaging again.

Off to the side and not directly with the ingredients was a notice, "Contains a bioengineered ingredient" What the hell, this wasn't in the original. How does any major corporation get away with product adulteration and then have the gall to call it "Original".

I ruined a whole batch. Wouldn't feed it to cockroaches. The nerve of some corporate executives looking for cash.

I get up at 5:45 a.m. to bake for my local food distribution center and have been doing it for years. I disappointed about 30 people as I had no time to bake again.

Desired outcome: Class action lawsuit if this problem is not resolved immediately.

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8:26 am EDT
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Nestle coffee mate

I bought a 1.4kg coffee mate its not melting right. it is leaving lumps in my coffee and I never had that happen before with this product, it just make me wonder what is going in my coffee.Ihave used this product for years and never had tis happen and I use it fot the fact that it is lactose free and I love my coffee and have been using it for forty plus years..so I hope this is a one time thing that happend,a bad batch maybe to much of one thing or not enough of another I wouldn't know. but I found myself sturing my coffee and saying wtf clean cup and hot fresh coffee.

Desired outcome: would like it to be replaced

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1:53 am EST

Nestle Not timely deliver lectogen, nan pro and other produt

Hi

this is Pankaj Sharma form Assurmed healthcare Noida Uttar Pradesh india

this is an information about your working style of your Medical Reversative Mr Sandeep. this is an irresponsible person my order going to silver tone vendor on 15/12/2022. but this person is going on and not response my phone call totally med. kindly check with him and update me when my stock is given me

thanks

Pankaj Sharma

+91 [protected]

Desired outcome: Assurmed pharmacy Noida up india

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5:48 pm EST
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Nestle Outshine popsicles (Tangerine)

I have purchased many of these and occasionally I get a bad box, where the color is a lighter orange than usual and the taste is far less tart. In the past I have had to throw away a half dozen or so boxes because they are not up to par, as though an ingredient was missing. Today, however, I purchased 4 boxes and 3 of the 4 are bad. These are too expensive for me not to complain and ask for a refund. I have pictures which clearly show the color difference. I want my money back for the roughly 10 boxes I have had to throw away.

Desired outcome: Refund or vouchers for replacements of 10 boxes

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6:36 am EDT

Nestle NAN HA2 formula milk

Over the past few months we have been struggling to find formula milk, NAN HA1 for our 6 month old baby, now 7 months. Eventually after numerous calls to numerous shops I eventually found and bought 6 tins to last until she turns 7 months. She will be 7 months in 2 days and we are struggling to find NAN HA 2. Nobody is able to tell us why the shortage in stock for the HA as well as where to find it. We assumed it was due to re-branding but this was months ago already. I tried calling your customer service but nobody answers their phones.

I would really appreciate it if you can provide reasons for the shortage of the HA especially the HA 2 seen that we needed it as in yesterday and where can we find stock in Pretoria.

Regards

Desired outcome: Stock for NAN HA2 asap

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7:33 am EDT
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Nestle Nestle sweetened condensed milk

I bought two tins of Nestle Condensed milk at Woolworths Waterstone, Somerset west. on 9th August 2022. (Slip available)

The MAN date on the bottom is 15/04/2022. BB 31/07/2023 identification code is [protected] 1A 23:58 and 20:33.

I am a normal drinker of condensed as is and last night (17/08/22) I opened one with pack time 23:58. Firstly a thick slurry of crystaldust present. But that is sort of normal for Nestle!

The taste is really bad. It is extremely rancid and cant be consumed as is. Lucky we did not use it in more applications!

I still have the opened and one unopened in available if you would like to pick it up as proof of poor quality. I am a sensory special;ist and believe me this condensmilk is Strong Rancid.

Desired outcome: You are welcome to come pick the two tins up. Thus please refund either with a new batch or double the money back. I know what went wrong in production after 40 years specialising in dairy production and quality. [protected])

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12:38 pm EDT
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Nestle Coffee mate hazel nut liquid creamer tastes bad

creamer has use date by dec 20 2022 has bad taste. just bought it at a dollar general.ser#2116572003n t2154. bought on 7/16/2022

Desired outcome: i payed 4.00$ for 32oz replace or refund. what is wrong with it. can it be harmful?

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9:03 pm EDT
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Nestle Nescafe "Original" coffee

A few years (6?) ago I had reason to complain about your coffee which had declined severely in taste and aroma after I had bought some half dozen lge tins not realising this.

Yet again I find that my only palatable Nescafe which was available at Aldi stores has now become insipid dish water as well.

My family were happy with your Aldi brand of nescafe as it still had some of the famous aroma and flavour that we loved, so what happened?

Is there such a thing as quality in your brand any more?

I am now forgoing convenience and looking for decent beans to brew my own and will happily share with other family members that are likewise disappointed in this once reliable product.

Desired outcome: Is there such a thing as "quality" instant coffee any more?

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4:43 am EDT

Nestle Always changing schedule delivery of replacing gallon waters

Since 13 years, I'm Subscribed customer with nestle Water Supply replacements on agreed scheduled every Saturday afternoon.

Recently the delivery team always coming on unscheduled delivery day as me and my family not in Home on the time they deliver and always send regular complaints in Nestlé Middle-east and global websites for this case that they should come on agreed scheduled delivery time (Saturday-Afternoon), but still they do it once and then repeat the unscheduled delivery time. the hotline for emergency cases +[protected] and supervisors mobile contacts are useless and not responding at all.

Last time happened yesterday 03April2022, the delivery guy came on unscheduled time and called my family that we are here in the morning and no one in home as we told him that you should come on Saturday as agreed and asked him to come at evening but he refused and he said only we well come on Sunday morning or cancel the subscription.

The delivery service is bad and the company should stat the root cause of delaying not coming on scheduled time to their customer's.

Desired outcome: To be committed on delivering and supply water gallons on agreed scheduled time regularly basis (Every Saturday - Afternoon)

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4:58 pm EDT

Nestle hotpockets bacon and egg breakfast

hello, i opened up my breakfast hotpockets and there was only one in there. there was the empty bag and cooking sleve and that's it. i feel ripped off and still hungry... you guys owe a bacon and egg hotpocket ! now what ya gonna do ?

lucky's on santa clara in hayward , ca.

Desired outcome: a free box of bacon and egg hotpockets please.............cause i paid for 2 and got only one.

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1:07 pm EST

Nestle Coffe Mate Cream Brulee

I don't know what you have done to the Cream Brulee Coffee Creamer, but it no longer smells good and does not taste the same at all. I always bought this ahead and had 6 bottles on hand because it always kept well . However, I have five bottles with sell by dates of 6/2022 that are all NASTY. I had one older one in the refrig that had a sell date of April 2022 and it was still the good smelling and tasting. What did you do? For crying out load, these sell for $4.39 a bottle o I am out over $20!

Desired outcome: Cash Back and then GO BACK TO OLDER FORMULA THAT TASTED GOOD!

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3:55 pm EST
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Nestle Ready Refresh by Nestle

We had a broken water machine in our office that was supposed to be picked up by the company. They were given ample opportunity to pick the item up and never did. They attempted to bill me after the credit card company denied their claim, as I was able to prove that they had failed to pick up the machine.

Despite having lost the case, they are now attempting to collect the funds via a collection agency, despite the fact that they lost the dispute with the credit card company. That is both illegal and poor business practices, and I am prepared to fight this in court.

Desired outcome: I would like a few things. First, I want the debt cleared. Secondly, I want an apology from them.

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9:58 am EST

Nestle I found plastic in my coffee and i saved the plastic

I made a cup of coffee and found plastic in it. I saved the plastic. Im not trying to make waves it's promblematic.

Desired outcome: I also think about how much plastic i have swallowed without knowledge of it. Stop putting plastic in the coffee please

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8:43 pm EST

Nestle Nestle coffeemate hazelnut 64 oz non dairy creamer

New loose top is terrible. Pick it up and drops so easy. Have slipped out of my hands several times all over... Even the girl at the market complained when she picked it up to bag our groceries! Very loose not tight. It was never like this.. Very disappointed.. Need to go back to the original top..

Maryann benedettii
189 columbia st
Cohoes ny 12047
[protected]@rocketmail.com

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4:27 pm EDT

Nestle Hazelnut coffee creamer

I just purchased two new bottles of Hazelnut creamer at Publix grocery store in Clermont, FL. What happened? Have you changed the formula? It tastes like coconut with no hazelnut flavor or aroma whatsoever. In addition, it's watery. I usually foam my coffee mate creamer before adding coffee using a battery operated frother. I've doing this for 15 years with hazelnut coffee mate. This will not froth. I "acts" like the fat-free version. I thought at first that I just got a bad bottle but the second one was exactly the same. Very disappointing.

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12:15 pm EDT

Nestle Coffee Mate Original Powdered Creamer

This formula has changed despite two complaints to Nestle that the taste and texture are noticeably different. Even Nestle's own web site has a lot of negative reviews about the same thing. Their blank response to me both times they have responded was to expect an an email from them. Both emails only acknowledged my concerns with coupons off the next few purchases. They maintain their formula has not changed. I have changed nothing in my coffee brewing process, coffee type, or any additives to substantiate why this product is no longer desirable in my coffee.

Desired outcome: Restore the "REAL" Coffee Mate creamer to what consumers expect.

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4:26 pm EDT
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Nestle Nestle Real Dairy Premium ice creM

Good afternoon; I am writing in regards to a ice cream product, purchased from a grocery store today namely Maple walnut flavour, it was in no way up to your usual standards. It lacked flavour and if I had taste tested this particular product I would never purchase it even if it was a sale item.I am so disappointed. I am almost scared to taste the other 1.51 l. Container

Desired outcome: Do something to correct the problem.. reimburse customers who purchased.

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Overview of Nestle complaint handling

Nestle reviews first appeared on Complaints Board on Feb 22, 2008. The latest review Nan Pelargon 1 / foams and devides milk from water was posted on Oct 24, 2023. The latest complaint foreign body in my coffe was resolved on Jul 09, 2013. Nestle has an average consumer rating of 2 stars from 114 reviews. Nestle has resolved 18 complaints.
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  1. Nestle Contacts

  2. Nestle phone numbers
    800 6378 5385
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    1800 025 361
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    100%
    Confidence score
    Russia
    1800 883 433
    1800 883 433
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    100%
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    Switzerland
    +1 (800) 225-2270
    +1 (800) 225-2270
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    United States
    +1 (800) 387-4636
    +1 (800) 387-4636
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    +64 93 672 800
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    +43 154 671
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    +45 35 460 123
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    +358 103 9511
    +358 103 9511
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    100%
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    Finland
    +33 160 532 100
    +33 160 532 100
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    France
    +49 696 671 8888
    +49 696 671 8888
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    +353 14 497 777
    +353 14 497 777
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    +39 281 811
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    100%
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    Italy
    +31 205 699 699
    +31 205 699 699
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    +47 67 817 400
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    +351 214 148 500
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    +46 20 299 300
    +46 20 299 300
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    100%
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    Sweden
    +90 212 329 6000
    +90 212 329 6000
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    +86 108 434 7978
    +86 108 434 7978
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    +852 28 586 427
    +852 28 586 427
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    Hong Kong
    +91 124 412 1212
    +91 124 412 1212
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    India
    +81 782 307 056
    +81 782 307 056
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    Japan
    +63 28 980 061
    +63 28 980 061
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    Philippines
    +971 48 100 000
    +971 48 100 000
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    +65 68 367 200
    +65 68 367 200
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    Singapore
    +27 118 8961
    +27 118 8961
    Click up if you have successfully reached Nestle by calling +27 118 8961 phone number 1 1 users reported that they have successfully reached Nestle by calling +27 118 8961 phone number Click down if you have unsuccessfully reached Nestle by calling +27 118 8961 phone number 2 2 users reported that they have UNsuccessfully reached Nestle by calling +27 118 8961 phone number
    South Africa
    +82 806 002 000
    +82 806 002 000
    Click up if you have successfully reached Nestle by calling +82 806 002 000 phone number 0 0 users reported that they have successfully reached Nestle by calling +82 806 002 000 phone number Click down if you have unsuccessfully reached Nestle by calling +82 806 002 000 phone number 0 0 users reported that they have UNsuccessfully reached Nestle by calling +82 806 002 000 phone number
    South Korea
    +66 26 578 273
    +66 26 578 273
    Click up if you have successfully reached Nestle by calling +66 26 578 273 phone number 0 0 users reported that they have successfully reached Nestle by calling +66 26 578 273 phone number Click down if you have unsuccessfully reached Nestle by calling +66 26 578 273 phone number 0 0 users reported that they have UNsuccessfully reached Nestle by calling +66 26 578 273 phone number
    Thailand
    +54 114 329 8100
    +54 114 329 8100
    Click up if you have successfully reached Nestle by calling +54 114 329 8100 phone number 0 0 users reported that they have successfully reached Nestle by calling +54 114 329 8100 phone number Click down if you have unsuccessfully reached Nestle by calling +54 114 329 8100 phone number 0 0 users reported that they have UNsuccessfully reached Nestle by calling +54 114 329 8100 phone number
    Argentina
    +55 115 508 5482
    +55 115 508 5482
    Click up if you have successfully reached Nestle by calling +55 115 508 5482 phone number 0 0 users reported that they have successfully reached Nestle by calling +55 115 508 5482 phone number Click down if you have unsuccessfully reached Nestle by calling +55 115 508 5482 phone number 0 0 users reported that they have UNsuccessfully reached Nestle by calling +55 115 508 5482 phone number
    Brazil
    +52 555 263 1497
    +52 555 263 1497
    Click up if you have successfully reached Nestle by calling +52 555 263 1497 phone number 0 0 users reported that they have successfully reached Nestle by calling +52 555 263 1497 phone number Click down if you have unsuccessfully reached Nestle by calling +52 555 263 1497 phone number 0 0 users reported that they have UNsuccessfully reached Nestle by calling +52 555 263 1497 phone number
    Mexico
    More phone numbers
  3. Nestle emails
  4. Nestle address
    Avenue Nestlé 55, Vevey, 1800, Switzerland
  5. Nestle social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Nestle Category
Nestle is ranked 1 among 26 companies in the Food Production category

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