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1.2 51 Reviews

How responsive is General Mills's customer service?

2 Resolved
49 Unresolved
Very poor 🤒
We don't know much about how General Mills handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with General Mills and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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General Mills reviews and complaints 51

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10:59 am EST

General Mills Cheerios and quaker oats

To whom it may concern,

It is with great regret that I will no longer be consuming your products. In light of the recent scientific analysis of your products, showing to contain the chemical Chlormequat I will no longer be using them. I have been a Cheerios fan my whole life, and most recently have had cheerios every day for the past 23 years. I have also fed this to my children as well, for most of their young lives. I am very disappointed and dismayed over this finding. Until I see another independent scientific study showing it safe to consume, I will no longer be using your products. I have to now throw away a $7 unopened box of Cheerios, because I just cant put another spoon full in my mouth knowing what I know.

With Regret. Philip Ruzzi

[protected]@hotmail.com

Claimed loss: A $7 Full box of unopened Family size Cheerios.

Desired outcome: Clean it up.

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3:14 pm EST
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General Mills Nature valley sweet & salty nut almond chewy granola bar

On 2/19/2024 I was eating the above mentioned product when I bit down on two pieces of nut shell. One piece was large enough to cut my gum and if I had bit down harder it would have broken a tooth.

Code number on packaging: BB 11JUN2024 EV2 01:59

Purchased at Fred Meyer, Burien, Wa

Claimed loss: A little pain and blood.

Desired outcome: Keep the nut shells out of your granola bars. It is hard to eat these without taking great care and small bites.

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10:55 am EST
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General Mills Rice Chex Cereal CI055017C Used by Dec. 24, 2024

I opened the above subject cereal box this morning (2.08.24), and found the plastic liner to be unsealed, and wide open. It would appear that the plastic liner was never sealed, and the box packaging was closed without inspection of the plastic liner being sealed, The packaging likely has been wide open for several weeks, so I do not plan to eat the cereal because I am uncertain if it is safe to eat. The Rice Chex cereal (C1055017C) was purchased from Amazon on 1.31.24, and delivered on 2.04.24.

Claimed loss: The product cost is in the 4 to 5 dollar range, and the inconvenience of buying a replacement product along with the time spent advising you of this product failure should have some value.

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Is General Mills legit?

Our verdict: Complaints Board's thorough examination reveals General Mills as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, General Mills stands out for its commitment to quality and security. Clients considering General Mills should delve into its customer service record to gauge compatibility with their expectations.

General Mills earns 91% level of Trustworthiness

Perfect Trust Endorsement: General Mills achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for General Mills. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Generalmills.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Generalmills.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a generalmills.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

General Mills as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for General Mills have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up General Mills and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on generalmills.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While General Mills has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 51 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to General Mills. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:51 pm EST
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General Mills Nature valley biscuits - coconut butter

Hi,

I bought a box of the Nature Valley Biscuits Coconut Butter Bars on January 29th in Dundalk, Maryland. The package states that there are 5 bars in the box but when I opened the box there were only 4 bars inside. The code on the bottom of the box is:

07APR2024Y016

0027

The UPC code is:

[protected]

Desired outcome: I would like a refund.

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11:58 am EST

General Mills Nature valley crunchy granola bars

I have been eating these nature valley crunchy bars for many years, but I am on the hunt for something that I can actually open without ending up having a big pile of crunchy oatmeal crumbs. The new packaging is horrible, crushed beyond belief, unless you have a sharp pair of scissors close by. My 90 year old mother-in-law simply can't get the package open and I can't let her loose with a pair of sharp scissors. Please bring back the old packaging so that I don't have to leave a brand i've been loyal to for years!

Desired outcome: Change the packaging

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5:07 pm EST
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General Mills - Fibre one

General mills fibre one product is the only cereal with no sugar content and thus is vital to diabetics such as myself. My glucose readings and my health has suffered accordingly. I am aware that numerous others are in the same situation. Fibre one has not been available in the united states since mid summer. Each month that I have inquired I have only been...

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11:41 am EST
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General Mills Nature Valley Sweet & Salty Nut - Dark Chocolate Peanut and Almond

My wife eats this product almost daily. This past week she showed me one of these bars and stated that it had no chocolate chunks on top nor any almonds. She was not exaggerating. When I asked, she told me that the whole box of 6 bars had been that way. I asked where the box was in order to get a lot number, but it had already been thrown out.

This product was purchased at either the Food Lion in Portland, TN or the Walmart in Franklin, KY.

Quite disappointed that your quality control missed this problem.

Desired outcome: Coupon for replacement of defective product.

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10:12 am EDT

General Mills Nature valley sweet & salty granola bars

Dear Customer Service Rep's,

I have had a disturbing find in your product line. I have been purchasing the above product for years. Over the last several months the Bars have consistantly shrunk in size. The packaging minus the heat crimp allows for a 5" bar and now it contains a 31/4" bar. Totally unsatisfactory. I discovered this a few months back and wrote it off as a fluke mistake. Unfortunately my most recent purchase proves otherwise. I buy these on a monthly basis and 4 boxes at a time from Sams. Please look into this matter and respond. These are quite costly for no more than what I am recieving. I do have photos of the product unopened and opened to validate my finding.

Sincerely

Marvin Letsinger

[protected]@comcast.net

Ph# [protected]

Address

4534 Shoshoni Ct.

Rockford,IL 61101

Desired outcome: Compensation refund or 8 box / 2 month past purchases replacements. Intended manufacturing plan for future knowledge as to whether to continue purchasing or find an alternative brand.

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9:30 pm EDT

General Mills Lucky charms

A couple nights ago on the 24th while eating Lucky charms cereal I bit down on a piece of metal and broke my front tooth or I knocked it loose it didn't break it but it knocked it loose to the point it had to be taken out and it was very painful how to remove and now I have to have something put in there it's been very painful I'm Randy James Moore My number is [protected]

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12:25 pm EDT

General Mills Sugar free cake products

08/23/23 What have you done to my sugarfree cake mixes. Now saying zero sugar. I first tried the devils food cake baked it and it never cooked through and broke apart. Today the cinnamon swirl bread mix, baked it in a loaf pan it cooked but when I took it out of the pan fell apart I tasted a piece and it is so much SWEETER than it used to be. I have been using these products for years but not happy with the new rebrand

Gail Button

[protected]@verizon.net

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4:54 pm EDT

General Mills Nature Valley soft-baked Muffin Bars

I purchased Nature Valley soft-baked Muffin bars on August 31at Publix.

The best if used by date is 27 Feb 2024 Bar code16000917941.

This is a terrible product. The taste, texture and appearance is degrading any image of General Mills quality care. How could this product have passed any product managers approval to become part of Nature valley?

The flavor purchased was Apple Cinnamon, its so bad I cannot imagine you people nodding in agreement to market this product.

Desired outcome: Please refund $4.69 and have the product developer and marketing mgr. admit to short comings due to and Why.

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6:01 am EDT
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General Mills Grands cornbread biscuits

I bought a frozen pack of phillsbury biscuits value pack of 20 biscuits this pack i perchurched when i baked them at 375, we couldnt eat your biscuits because they fell all apart crumbs why did your biscuits all fell apart into to crumbs, we couldnt even keep sausage on your biscuits or ham they fell apart into pieces. I have never had pillsbury biscuits to ever do this.Here is some codes on your 20 pack of biscuits best used by 20 oct 2023 jl14;3775.

Pvc code [protected]

bought at food city store in bristol va 24201

we couldnt use thease biscuits of account of crumbleing up

we like to use your pillsbury frozen biscuits on this last pack of 20 they just wasnt anygood would not hold togeather to eat they crumbled up and fell apart and i did bake like i always have and never had this to happen with phillsbury biscuits in many years my address is david large 214 meadow view road bristol tn 37620

Desired outcome: I AM ASKING IS A REFUND YOU DONT HAVE TO APOLOGY BECAUSE I WOULD LIKE FOR THIS BE CORRECTED BY YOUR COMPANY THAT MADE THE BISCUITS SEE WHAT THEY DID WRONG IN MIXING UP YOUR FROZEN BISCUITS AND CORRECT THIS FALLING APART AND CRUMBS

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1:39 am EDT
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General Mills - Lucky charms s'mores

My granddaughter (who is 13, your consumer) bought your Lucky Charms S'mores for $7.19, excluding tax. While this is very expensive, she wanted to try it for the s'mores ingredients. To her utter dismay there were NO marshmallows (candied or otherwise) in the cereal. They are clearly pictured on the box, and we couldn't find anywhere it says the...

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5:32 pm EDT

General Mills Lucky charms cereal

I’m writing in regard to foreign matter in a lucky charm single serve I started to eat on May 16th 2023. About my third bite, I chewed onto a hard piece. I have a cracked and chipped tooth. I hate the dentist, especially when you are in pain. I don’t know how you can resolve this issue. I just stared with you guys sharing my experience. I do not have an invoice from the dentist because I cannot afford it. If you could, please help with what you decide.

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10:05 pm EST

General Mills Progresso vegetarian vegetable soup with a bone in it!

On the evening of 3/2/2023 I opened and heated a can of Progresso Vegetarian Vegetable soup which I purchased at the Giant Food store on Richmond HWY in Alexandria VA.. As I was eating the soup I noticed a large, sharp bonelike piece in my mouth, and after spitting it out and examination I confirmed it to be animal matter, almost certainly bone from a rodent most likely a rat. It has marrow in the middle and what appears to be flesh still attached to it.

Needless to say I am appalled and disgusted and feel that there should be payment to me for endangering my health or even life as this bone in about an inch long and sharp in the ends. I could have choked. Progresso should get a large fine for a customer finding a rodent bone in a can of vegetarian soup.

The can of soup has large GA (Georgia?) printed on the bottom and an expiration date of 14 DEC 2024 HN. I have retained the can if needed. I would like to report this to the appropriate federal agency and I'll also be sharing this experience with the local news station. Hopefully they will air story so that others can know the filthy conditions existing in Progresso factories.

Desired outcome: I am disgusted. There should be payment to me for endangering my health/life The bone in an inch long w? sharp ends. I could have choked. Progresso should get big fine for customer finding bone in a can of vegetarian soup.

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Update by Tom Rickert
Mar 06, 2023 11:21 pm EST

I want my $250 dollar resolution as you have done for previously cases. Damm it!

Update by Tom Rickert
Mar 06, 2023 11:07 pm EST

What the Hell, not even a response? You guys need to protect your corporate assplace before I sue you!

Update by Tom Rickert
Mar 06, 2023 11:05 pm EST

What the hell, not even a response from General Mills. I'm waiting!

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6:42 pm EST

General Mills Pillsbury crescents original 8ct

I just purchased 3 containers of the Crescents and today is the 3rd day after I bought them and all 3 broke open in my refrigerator. I do keep a thermometer in the fridge and there is one on the door (as I am a certified Cook and also certified in restaurant management}. Following are the expiration date and manufacture #. I wanted you to be aware that there was a problem with the product end caps blowing off and the rolls literally were blown out of containers,

08APR2023
MS2L06 03:217
Thank you for your time
Ginny Rapson
[protected]@gmail.com

Desired outcome: Replacement please.

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7:45 pm EST

General Mills Rice Chex

I am very disappointed with the quality of the Rice Chex I bought to make my Holiday Chex-Mix. I bought two 12 oz boxes (UPC Code [protected]) and both boxes were about 30% unusable crumbs. I have used corn chex and rice chex for 20+ years and have never had this much waste to throw out for the birds. Guess I should switch to Crispix as others in my family have done.

Doug Stillings

Dubuque, Iowa

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1:35 pm EST
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General Mills General customer service practices and use of gmo ingredients.

First of all, I am extremely frustrated with your customer service. I called for an answer to a simple question. For my trouble it took me 30 minutes to get a non-answer. The first person could not simply answer the question but had to transfer me to someone else. I got a reference number [protected]. The second person I got could not answer my question and refused to get me a supervisor and insisted I had to be transferred. Angrily, I told the person to transfer me. Advised the expiration date was 5/22. Could not simply say would be good for another 6 months, etc. Just assured me it would be same if I decided to consume.

It is evident the customer service has been outsourced to another country. I don't know who is training those people, but the way they respond is annoying. It sounds like they are reading from a poorly written script. They sound insincere and robotic. Unless I am wrong English is not their first language. They do not speak in a natural conversational tone.

Overall, I will stop buying any products from Epic and General Mills! Also, recently realized the Progressive soups now contain GMO ingredients. All current purchases are being returned to their respective retailers. I will be sharing my opinion with others. Shame on you for not having Americans doing your customer service. I guess we are just too expensive and knowledgeable. I have been in customer service for 37 years and this was a truly horrible experience.

Desired outcome: There will probably be no resolution to my complaint, but hire Americans that purchase your products as Customer Service Agents. Stop using GMO ingredients.

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2:37 pm EST

General Mills Cheerios

I was extremely troubled when I read that General Mills was one of the companies that pulled advertisements from TWITTER after it was taken over by Elon Musk. It indicates to me that the leadership of General Mills aligns itself with the political left and wishes to promote censorship of information that contradicts the political left's narratives. It is not reasonable to suspect that Elon Musk will allow dialog on the TWITTER platform that is truly "hate speech", but rather that he will not continue the practice of previous leadership of TWITTER that censored conservatives and information that was true and correct yet contradicted the narratives of the political left. Therefore, until General Mills returns to the previous normal amount of advertising on TWITTER, I will avoid purchasing General Mills products to protest against the stance the leadership of the company has taken against Elon Musk's control of TWITTER.

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Heather Taylor 42
, US
Nov 23, 2022 2:51 pm EST

General Mills is against free speech.

plain and simple. Do not buy their products.

ComplaintsBoard
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10:39 am EDT

General Mills bad advertising decision

Do not diss Elon Musk and over half the country by pulling General Mills Twitter ads! If you mess around like this, I, and millions of others will sell our stock, never touch General Mills products again and social media how stupidly political General Mills overpaid (no doubt) executives reacted to Elon Musk's purchase of Twitter. Get on board and ride the new wave coming or be ready for a buy out when GMills stock hits all-time low.

STAY OUT OF POLITICS! Focus on good product production.

Fire the advertising team if they can't do better! Boring ineffective ads for years!

Desired outcome: Double General Mills advertising on Twitter! Get cleaver with the advertising, think outside your own head, the box holding the funny, cute, non-political ideas to sell GMills products. And always stay out of politics

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