The Foschini Grouponline shopping-order number - p251704929

T Dec 03, 2018
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a verified customer
Verified customer


I placed an order on 25 Nov 2018 and received delivery confirmation email on 30 Nov 2018 at 10.05pm however I never received the parcel and as far as I'm aware delivery should take place Mon-Fri between 9am-5pm. On 1 Dec I called in and consultant informed me that they would have to contact the courier to find out who the recipient was and will get back to me thereafter I received another email saying the parcel is on its way. I called again on 3 Dec I was told that it has been escalatated to TL they will get back to me asap all the the consultant could say was "sorry for the inconvenience" couldnt even give me a time frame as to when they'll get back to me really disgusted in this poor customer service

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