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The Dumprug

J Review updated:

The wrong rug was delivered. Customer service person - name Gabby. No matter what she stated that it was my fault. First she said I should have hand delivered the rug back. Next she said I should have kept it and given them 30 days to get the problem fixed. She said a restocking fee would be charged to me because I refused delivery and sent it back. Why would I keep the wrong product. I spoke to another woman the day it was delivered she said it was not the wrong rug. She asked me to read her the numbers from tag. She said the numbers were right. The salesperson may have written down the wrong numbers, they may have sold the rug by mistake and put these tickets on a similar rug, I know that it was the wrong rug. I took a picture of it on my cell phone the original rug. I do not want to pay restocking fees that they are charging for the rug.


  • Br
    Brian Voorhes Mar 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Buyer beware we purchased a $1600.00 couch and the middle section is not right!!! called for service and we were told it was purchased as is no warranty!!!
    we spent almost $5000.00 on furniture and it's as is what a scam!!!

    0 Votes
  • Jo
    Jon from New Jersey Apr 28, 2014

    Well I was heading over to the dump Fri when they opened again to buy this $2500 sectional that I had my eye on but after seeing they have such horrible customer service I am really second guessing giving them the business. I am really at a loss some of the stories I just read on Yelp and some of the other review websites. Stories with the delivery drivers damaging goods upon delivery and then refering to customer service who give them the run around...I think ill just go over to Raymour and Flannigan or something. Thanks for the heads up people!

    0 Votes
  • La
    Lajones777 May 15, 2012

    The Dump has delivered three dressers to my residence and everyone of them (taken right out of box) are broken. Pick up third broken dresser and refund my financing company.

    0 Votes
  • Ka
    Katrina12 Sep 11, 2011

    The person who commented saying that it must have been the lighting that confused the complainant and that they "guarantee no one was trying to "scam" the fella" and that switching the tags is "laughable, " suggests to me that you are in a defensive mode for "The Dump" and I feel that you didn't have near enough information to comment in such a way. The complainant didn't specify if it was the coloring, or the pattern, or the size -- yet, you "guarantee" that it wasn't their fault. And you suggest broadly that anyone who wants to be sure this doesn't happen to them should carry it away themselves. Now, I am 5/3" and my husband 5'10". The two of us can't carry a large rolled up rug from one room to the other (too heavy, too long, for two people.

    This respondent's lack of being able to "get" that shows a serious lack of intelligence or a serious amount of defensiveness. This response by "The Dump" is non-defensible. They have lost him as a customer, me, and I presume anyone reading this would heed the warning. I am grateful to the complainant for highlighting what can go wrong when buying rugs and having them delivered. And the respondent has given me further warning about the sense of color changes to where I would only deal with a company that has customer-friendly policies regarding this problem for the customer.

    0 Votes
  • Fo
    formerrugpro Feb 20, 2010

    I can tell you exactly what happened here - it's not that uncommon - but all decent handmade wools have a "light side" and a "dark side" to them - This has to do with the nap of the wool - You're either seeing the tops of the wool pieces or the sides - Anyway, 1 direction is usually VERY different from the other, depending on wool quality, wash(es) applied to the rug, etc.

    The other big thing folks forget is that a rug looks very different when you're standing up right next to the rug (as it hangs on a rug rack) as opposed to standing over/on a rug (the way it looks on the floor).

    Also, the lighting in the retail space is always going to be different than the lighting in your home - and it matters.

    Whether you realize it or not, you are being influenced by everything in a retail showroom, by every color in the showroom.

    I guarantee that noone was trying to "scam" the fella above - His mind just remembered a certain rug with certain colors - And when it arrived, it looked different. I guarantee you that was the case.

    Noone is going to switch the tags - That's laughable - or try to scam this guy into taking another rug or go through all this just to get the re-stocking fee out of him...Does that make sense?

    The answer is any case like this is just to have them roll or fold (like a blanket - won't hurt the rug) the rug you want on the spot and load it into your car/trunk..Then it's all done and you're not paying for a delivery.

    0 Votes
  • Zz
    zzvvtt Feb 03, 2010

    Thanks for sharing. I was going to check them out this weekend as I want new rugs. After reading about all these outlandish restocking fees even when the screwup is the stores, I will not waste my time going to the dump.

    0 Votes

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