The complaint has been investigated and
resolved to the customer's satisfactionResolved The Dump — rug
resolved to the customer's satisfaction
The wrong rug was delivered. Customer service person - name Gabby. No matter what she stated that it was my fault. First she said I should have hand delivered the rug back. Next she said I should have kept it and given them 30 days to get the problem fixed. She said a restocking fee would be charged to me because I refused delivery and sent it back. Why would I keep the wrong product. I spoke to another woman the day it was delivered she said it was not the wrong rug. She asked me to read her the numbers from tag. She said the numbers were right. The salesperson may have written down the wrong numbers, they may have sold the rug by mistake and put these tickets on a similar rug, I know that it was the wrong rug. I took a picture of it on my cell phone the original rug. I do not want to pay restocking fees that they are charging for the rug.